One of three parcels was missing, not the fault of Home Garden Direct but they were very helpful in ensuring the third parcel was tracked down. Their communication was excellent. The product we pu... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Delivery , went way past expected delivery date, this would not normally be a problem , but I needed it for extra guests staying . But the customer care excelled , they did their very best to help me... Näytä lisää
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Can’t fault the product but staggered delivery had us stressing ! Half came next day then 3 days waiting for the rest ! Nick was amazing though and was in constant contact rectifying the problem so al... Näytä lisää
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Ordered from HGD one evening as a new customer. Item was prepared and dispatched the very next day using a high quality courier, and to my (pleasant) surprise I was contacted by a human called Nick, w... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Home Garden Direct is a premier online furniture retailer that has been deeply rooted in the UK furniture market for two decades, initially as a wholesale supplier and now proudly serving end-consumers directly. Our success lies in our unwavering commitment to delivering top-tier products, upheld by rigorous quality controls. At Home Garden Direct, we take immense pride in our longstanding tradition of providing discerning UK customers with exquisite, stylish furniture at wholesale prices.
Yhteystiedot
Unit 8 & 9. Whitehill Industrial Estate, SN4 7DB, Swindon, Yhdistynyt kuningaskunta
- +44 01793 290015
- hello@homegardendirect.co.uk
- homegardendirect.co.uk
4,6
Erinomainen
265 arvostelua
Pyytää asiakkailta arvosteluja
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Brilliant company
Ordered the Devon bedside table with 2 drawers and the Devon 2 door cabinet with drawers. Delivery was within 48 hours, which is incredible. The furniture is lovely, well built and easy to assemble. The customer service from home garden direct is exceptional. Communication from order to delivery is brilliant. There was a slight imperfection on a panel so I contacted them for a replacement which was no problem at all. Delivery of the panel again within 48 hours and Nick kept in touch until he knew I was happy with everything. I will definitely use home garden direct again, they're everything you want from a company. Easy 5 stars.
27. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Colin,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Summer,
Apologies, we have tried to contact you on several occasions as this is the first that we have been made aware that the item has not been received.
The courier tracking is showing that the item was delivered to the correct address, we will e-mail you the proof of delivery and are happy to discuss further.
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Menzies,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi Gabriel,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
Great customer service
Unfortunately, I needed to return the item but the customer service is excellent
9. lokakuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi James,
Thank you for your feedback, very much appreciated!
Kind regards
Easy transaction
Purchase 4 Dining Chairs arrived quickly, very easy to install and purchase price very reasonable and one small problem but this was rectified extremely quickly smooth transaction. Yes I would recommend.
13. lokakuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated!
Kind regards
The driver was very polite and helpful.
15. syyskuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Ramesh,
Thank you for your feedback, much appreciated. We hope to see you again soon!
Kind regards
5* customer service from Home Garden…
5* customer service from Home Garden Direct. I ordered a sofa bed, the delivery company caused issues and Nick from HGD went beyond what I would EVER expect from a company to organise delivery and liaise with the delivery company. Every time I had a query it would be answered straight away, even having an issue with the delivered sofa bed - again - sorted out very professionally and in a timely manner. Quite often ordering online can be stressful, but because of the after sales service, this purchase hasn't been any where near as stressful as it no doubt would have been with any other company. I am MORE THAN impressed with the way HGD look after their customers, before and after placing an order. I would 100% recommend them to anyone!
22. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Lesley,
Thank you for your very kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent customer service if any issues
My mirror arrived with a crack in the frame which wasn’t ideal but thanks to their excellent customer service this was resolved extremely quickly and with genuine care throughout. Thank you Nick and Home Garden Direct! I wouldn’t hesitate to order in the future.
18. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Tess,
Thank you for your lovely feedback, very much appreciated!
We hope to see you again soon!
Kind regards
This is my third item and all have been…
This is my third item and all have been beautiful.
8. syyskuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Helen,
Thank you for your lovely feedback, we are happy that you like all of the items purchased with us.
We hope to see you again soon!
Kind regards
Vastaus yritykseltä Home Garden Direct
Hi John,
Thank you for your feedback, very much appreciated!
Kind regards
Dining chairs
It can be hit and miss buying seating on the internet but the chairs I ordered were really lovely, very comfortable, good quality and a beautiful colour. Delivery was extremely quick and although they were self assembly it was very straightforward.
10. syyskuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Lesley,
Thank you for your feedback, very much appreciated! We are happy that you like your new dining chairs.
We hope to see you again soon!
Kind regards
I ordered a garden set quite a few…
I ordered a garden set quite a few years ago and over the years they have been so helpful and accommodating from replacement glass when it fell over in the storms to replacement cushions years on. One of the best companies I have ordered from.
12. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Kearen,
Thank you for your feedback, very much appreciated!
We hope to see you again soon!
Kind regards
Good customer service
Good customer service, sofa bed is lovely and came already put together (minus the legs) so it was up and ready to go within minutes!
13. elokuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Katie,
Thank you for your feedback, very much appreciated!
Kind regards
Great Experience
Great experience using Home Garden Direct. Chest of drawers arrived really quickly and communication from the delivery drivers was really good. There was a slight imperfection on one of the drawer fronts but customer service support was amazing and I had a brand new piece delivered within a couple of days. Never used this company before but will definitely use again. Item is great quality and exactly as described
1. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi Sarah,
Thank you for your feedback, very much appreciated! We are happy that you like your new chest of drawers.
We hope to see you again soon!
Kind regards
Amazing price and decent quality!
Love our new sofa-bed. Very reasonably priced and works very well! Great for an occasional bed…..very firm but perfect for a night or two. Love it!
3. syyskuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Lynn,
Thank you for your feedback, very much appreciated!
Kind regards
THE DELIVERY OF THE CHAIRBED WAS VERY…
THE DELIVERY OF THE CHAIRBED WAS VERY GOOD.
BUT UNFORTUNATELY THE ITEM WAS VERYPOOR QUALITY & SENT BACK. THIS WAS VERY EASY & QUICKLY DONE WITH A PHONE CALL. VERY HELPFUL AND UNDERSTANDING.
27. elokuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Christine,
Thank you for your feedback, very much appreciated!
Kind regards
Service and delivery were excellent and…
Service and delivery were excellent and we are extremely happy with the quality of the chairs ordered. All in all very happy and would recommend this company.
27. elokuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent service would order from them again
So easy to order on their website & such quick delivery dinning room chairs arrived perfectly excellent service . Good quality
27. elokuuta 2025
Vastaus yritykseltä Home Garden Direct
Hi Debbie,
Thank you for your kind comments, much appreciated. We hope to see you again soon!
Kind regards
Excellent service
Excellent service, I ordered a mirror which I opened up after quite sometime to find it was damaged. After contacting the company the service was fab no ifs and buts. They replied straight away and offered a new one in place, straight forward, helpfull and genuine great service. Would definitely purchase from them again and definitely recommend.
21. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Home Garden Direct
Hi,
Thank you for your lovely feedback, we are happy that you like your new mirror.
We hope to see you again soon!
Kind regards
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