I recently purchased an engagement ring from Holt Gems and I could not speak highly enough of the customer service we received. Both Amy and Alicja were incredibly warm, friendly and helpful dur... Näytä lisää
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I was really pleased with my experience, especially as someone who didn't know a great deal about jewellery at the start of the process. We looked through lots of different stones, and the one I found... Näytä lisää
Holts made wedding rings for my fiancé and me and we had a wonderful experience from start to finish. Neither of us are particularly knowledgeable about rings or jewels in general but we knew what we... Näytä lisää
Really helpful, knowledgeable team. When someone was away, there was always someone who could pick the project up. Simei and Alicja were only too happy to keep trying until we found the right stones.... Näytä lisää
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Based in London's Hatton Garden, Holts Gems are a second generation family business, specialising in bespoke engagement rings, fine jewellery, loose gemstones and bespoke jewellery design. We offer one of the largest collections of precious and semi-precious gemstones in the UK. Our team of highly trained Lapidaries are happy to fashion your gemstone into any shape according to your requirement as well as repairing or re-polishing a gemstone to its original condition. We also offer pearl and bead re-stringing, gemstone testing and jewellery valuation services. Since its opening in 1948, Holts Gems has come to symbolise the highest degree of expertise and integrity within the jewellery and gemstone trade. Holts Gems is proud to have been recognised for its exceptional standards of service, and consequently honoured with a number of awards, including the Luxury Business accolade at the Family Business of the Year 2014 and the Independent Retailer of the Year at the Retail Jeweller awards.
Yhteystiedot
1st Floor, 39 Greville Street, EC1N 8PJ, London, Yhdistynyt kuningaskunta
- 02074055286
- info@holtsgems.com
- holtsgems.com
5,0
Erinomainen
258 arvostelua
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Amazing service
Honestly cannot recommend enough Holts Gems.
I have visited 6+ stores and I’ve never found another one that comes close to the dedication, attention to detail and actually listening to what the client wants rather than selling the most expensive gem.
Absolutely wonderful.
20. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear Christian,
Thank you so much for your wonderful review. We’re truly delighted to hear that your experience with us stood out after visiting so many other jewellers.
Listening carefully and helping each client find the right piece for them is at the heart of what we do, so your kind words about our dedication and attention to detail mean a great deal to us.
Thank you again for your recommendation and for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
You couldn’t ask for better
This review is at least 8 months overdue but let the fact it’s been on my mind all that time that I needed to get to it be testament in itself to how grateful I am to the team at Holts.
Holts were involved in the process of my engagement ring from the first assessment and valuation of the stone to the appointment to choose a design to executing the finished product and I can’t imagine having used any other company.
The time, care, and genuine excitement they put into the process made my experience all the more special, and their understanding of the personal value the stone in my ring had to my family and the story behind it made me feel in such safe hands.
The personal consult to choose a setting was done with so much care and patience (especially when I was very indecisive!), and gave me the space that led to choosing something I never would have expected but ended up completely perfect. The finished product exceeded all expectations, and I am so happy that I decided to trust the experts and the process.
Whatever gem or jewellery services you’re in need of, I truly could not recommend Holts any higher. My ring has a whole host of stories behind it, and the wonderful team at Holts will now always be one of them.
Thank you, thank you, thank you, from the bottom of my heart, for taking so much care and professionalism in what you do.
14. elokuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear Em,
Thank you so much for taking the time to share such a heartfelt review. It truly means the world to us, especially knowing it has stayed with you all this time.
We’re honoured to have been part of your journey, from the initial assessment of your stone through to the finished ring. Hearing how much the piece means to you and your family, and that you felt in safe hands throughout, is incredibly special to us.
It’s wonderful to know that the design process felt thoughtful and unhurried, and that trusting the process led you to something that feels just right. Knowing your ring carries so many stories, and that we could be a small part of that, is something we’re very grateful for.
Thank you again for your kind words and recommendation. It was a privilege to work with you, and we hope your ring continues to bring you joy for many years to come.
Best Regards,
Madeline
Holts Gems Team
Purchased an engagement ring from…
Purchased an engagement ring from Holts. Great process from start to finish. Had a style I could not find anywhere else. Customer service is second to none. Thank you.
26. maaliskuuta 2026
Vastaus yritykseltä Holts Gems
Dear Ross,
Thank you so much for your kind review. We’re delighted to hear that you found a unique style with us and that the process felt smooth from start to finish. It’s wonderful to know our customer service stood out to you.
Thank you again for choosing Holts Gems, and congratulations on your engagement.
Kind Regards,
Madeline
Holts Gems Team
Vastaus yritykseltä Holts Gems
Dear Sarah,
Thank you so much for your kind review. We’re really pleased to hear you had an amazing experience with us and felt welcomed and comfortable. Creating an inclusive and supportive environment for everyone is very important to us, so your feedback means a great deal.
Best Regards,
Madeline
Holts Gems Team
Very helpful for custom jewellery…
Very helpful for custom jewellery design. Lots of patience and expertise. Simeï has great taste and helped me design a beautiful ring for my wife. Highly recommended.
10. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear Roman,
Thank you so much for your lovely feedback. We’re so pleased to hear that you enjoyed the bespoke design process and felt supported throughout. Simei will be delighted to know her guidance and eye for design helped bring your vision to life.
It’s wonderful to hear that the finished ring is so special to you. Thank you again for your recommendation and for choosing Holts Gems.
Kind Regards,
Madeline
Holts Gems Team
Vastaus yritykseltä Holts Gems
Dear Richard,
Thank you so much for your kind review. We’re delighted to hear that you enjoyed the service and our selection of rings and stones. We truly appreciate your feedback and hope to welcome you back to Holts Gems again in the future.
Kind Regards,
Madeline
Holts Gems Team
Emerald and sapphire rings and pendants
We have used Holts Gems for an emerald ring, emerald pendants and emerald and diamond earrings - plus refurbishment of a sapphire and diamond ring
The craftsmanship has been excellent in all cases and the team listen and are attentive to our needs and wishes.
I highly commend Holts and in particular Alicja for her professionalism and design
13. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear David,
Thank you so much for your continued support and for sharing such a lovely review. We’re delighted to hear that you’ve been pleased with the craftsmanship across your pieces, from your emerald jewellery to the refurbishment of your sapphire and diamond ring.
It means a great deal to know that you feel listened to and well supported throughout each project. Alicja will be so pleased to hear your kind words about her professionalism and design work.
We truly appreciate your recommendation and look forward to working with you again in the future.
Kind Regards,
Madeline
Holts Gems Team
We had a fantastic experience with Holts Gems
We had a fantastic experience with Holts Gems Jewellers while choosing our engagement ring. Caitlin was incredibly helpful and patient throughout the whole process, taking the time to show us plenty of options until we found the perfect ring. The service felt very bespoke and personal, and nothing was ever rushed.
Caitlin also made the delivery process smooth and stress-free, keeping us well informed and making sure everything was ready when promised. We really appreciated the care and attention to detail.
Would highly recommend Holts Gems to anyone looking for an engagement ring and a truly personal service.
30. tammikuuta 2026
Vastaus yritykseltä Holts Gems
Dear James,
Thank you so much for your wonderful review. We’re delighted to hear that you had such a positive experience choosing your engagement ring with us. Caitlin will be so pleased to know that her patience and care helped you find the perfect ring and made the process feel relaxed and personal.
It’s also lovely to hear that the delivery process felt smooth and well communicated. Your kind recommendation means a great deal to us. Congratulations again, and thank you for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
Exceptional custom engagement ring and service
I had an engagement ring custom made by Holt Gems in Hatton Garden and couldn’t be happier with the experience.
From the very first consultation, what really stood out was how attentive Alicja was. I’d met with a few other jewellers beforehand, but the level of care and attention here was completely different. She genuinely took the time to understand exactly what I wanted, which made the decision easy.
She listened carefully to the design I had in mind and also offered thoughtful suggestions that enhanced certain elements without ever pushing in a different direction. The whole process felt collaborative and very personal.
The finished ring is exceptional, the design and craftsmanship are outstanding. My now fiancée absolutely loves it. She couldn’t believe how beautiful it is and is so happy with it.
I couldn’t recommend Alicja at Holt Gems highly enough. If you’re looking for a custom engagement ring in Hatton Garden and want someone who truly listens and delivers something special, this is the place to go.
25. helmikuuta 2026
Vastaus yritykseltä Holts Gems
Dear Elliot,
Thank you very much for taking the time to share your experience again. We truly appreciate your support.
We’re so pleased to hear how happy you are with the engagement ring and that the process felt thoughtful and collaborative from the start. Alicja will be delighted to know that her care and attention helped bring your design to life.
It’s wonderful to hear that your fiancée loves the ring. Thank you again for choosing Holts Gems and for your kind recommendation. Congratulations to you both.
Kind Regards,
Madeline
Holts Gems Team
I was looking for a birth month pendant…
I was looking for a birth month pendant for my mother’s birthday, and Holts created a beautiful bespoke piece within just a week. I’m absolutely delighted with the result. The team at Holts was warm, welcoming, and gave me excellent advice to help me make the right choice. I would definitely recommend them!
27. helmikuuta 2026
Vastaus yritykseltä Holts Gems
Dear Dara,
Thank you so much for your lovely review. We’re delighted to hear that the bespoke birth month pendant was just what you were hoping for, especially within such a quick timeframe. It’s wonderful to know you felt well advised and welcomed throughout the process.
We truly appreciate your recommendation and hope your mother loves her special piece as much as you enjoyed creating it.
Best Regards,
Madeline
Holts Gems Team
Service Excellent.
Very friendly and helpful. The repair work was excellent and completed quickly. Thank you. Eileen K
7. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear Eileen,
Thank you so much for your kind words, Eileen. We’re delighted to hear that you were pleased with the repair work and that it was completed promptly. It’s always our aim to provide friendly and helpful service, so your feedback means a great deal to us.
Kind Regards,
Madeline
Holts Gems Team
Great buying experience!
Caitlin was incredible in helping us find the perfect ring. Before our appointment, she curated a selection of stunning diamonds for us to view. I’ve realised that seeing the stones in person is essential, as the quality and sparkle matter immensely, even with lab-grown diamonds.
We also explored their unique colored diamonds and previewed different wedding band pairings, which was a great touch. Caitlin was never pushy; instead, she asked thoughtful questions about my partner's style and gave honest, clear advice on what works best. As a person who was buying without my Fiancee it was really helpful!
6. helmikuuta 2026
Vastaus yritykseltä Holts Gems
Dear Yegeun,
Thank you so much for your wonderful review. We’re delighted to hear that Caitlin helped make the experience so informative and enjoyable for you. We’re so pleased you found the curated selection of diamonds helpful.
It’s great to know that exploring coloured diamonds and wedding band pairings added to the experience, and that Caitlin’s thoughtful, honest guidance gave you confidence while choosing on your own. That trust means a great deal to us.
Congratulations on your engagement, and thank you for choosing Holts Gems for such a special purchase.
Best Regards,
Madeline
Holts Gems Team
Catilin was incredibly helpful and…
Catilin was incredibly helpful and patient despite my indecisiveness. We went several times to try various mounts and gems and she really helped us find the right one. We're now waiting on the final ring with the gem set for which I'm really excited!
7. helmikuuta 2026
Vastaus yritykseltä Holts Gems
Dear Ekin,
Thank you so much for your lovely review. We’re so pleased to hear that Caitlin was able to support you so patiently while you explored different mounts and gemstones. Finding the right combination is such an important part of the journey, and we’re glad you felt confident in your final choice.
We’re excited for you too and can’t wait for you to see the finished ring with the gem set. Thank you for choosing Holts Gems. We look forward to sharing the final result with you very soon.
Kind Regards,
Madeline
Holts Gems Team
Fantastic and knowledgeable independent jewellers
My partner and I stumbled across Holts Gems whilst engagement ring shopping in Hatton Garden, and we're very glad we did as we ended up purchasing our engagement ring with them.
Unlike many other places in Hatton Garden it is very clear that Holts is a truly independent operation, with staff that are highly knowledgeable and interested and provide fantastic and genuine customer service.
I would recommend them very highly!
6. helmikuuta 2026
Vastaus yritykseltä Holts Gems
Dear Simon,
Thank you so much for your wonderful review. We’re so glad you found us while exploring Hatton Garden and that you chose Holts Gems for your engagement ring.
It means a great deal to hear that our independence, knowledge and genuine approach stood out to you. Providing thoughtful, personal service is incredibly important to us, so your kind words truly mean a lot.
Thank you again for your recommendation, and congratulations on your engagement. We hope to welcome you back in the future.
Kind Regards,
Madeline
Holts Gems Team
A perfect anniversary gift…
I went to Holts for an anniversary gift on a very tight schedule, and the team was fantastic. Caitlin, in particular, was brilliant—she helped me design the perfect pair of earrings and ensured they were made on time. Alicja and the rest of the staff were also incredibly helpful throughout. A smooth, professional experience with a personal touch. I couldn't be happier with the result.
1. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Hello,
Thank you so much for your wonderful review. We’re delighted to hear that we could help you create the perfect anniversary gift, even on a tight schedule. Caitlin will be so pleased to know her support made the design process smooth and enjoyable, and Alicja and the team will appreciate your kind words as well.
It’s fantastic to hear that you’re so happy with the finished earrings and your overall experience. Thank you again for choosing Holts Gems, and we hope to welcome you back in the future.
Kind Regards,
Madeline
Holts Gems Team
Holts Gems and Alicja were such a…
Holts Gems and Alicja were such a pleasure to work with. I brought them my family heirloom emerald ring to remodel into a necklace. The team treated the project with the creative care, individuality and passion that comes through true professionalism. Now I have both a beautiful piece of jewellery, and a memory, to treasure and pass on. Would not hesitate to recommend.
12. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear Melinda,
Thank you so much for your beautiful review. It was an honour to help transform such a meaningful family heirloom, and we’re delighted to hear that the finished necklace feels both personal and timeless. Alicja and the team will be so happy to know their care and creativity came through throughout the process. We’re truly grateful for your trust in us and for your lovely recommendation, and we hope your new piece brings you joy for many years to come.
Best Regards,
Madeline
Holts Gems Team
Very helpful and friendly service…
Very helpful and friendly service whilst being totally professional. We will be using Holts again.
9. tammikuuta 2026
Vastaus yritykseltä Holts Gems
Dear Mr. Stevenson,
Thank you so much for your kind review. We’re delighted to hear that you found our service friendly, helpful and professional. We truly appreciate your confidence in us and look forward to welcoming you back to Holts Gems again in the future.
Kind Regards,
Madeline
Holts Gems Team
Easy, fast and beautiful
May was absolutely fantastic and incredibly helpful. I was actually out of country so had to organise everything via email only and May made this not only possible, but easy to manage. Holts Gems created something truly beautiful for me and at a very reasonable price too. Huge thank you to everyone at Holts Gems!
23. joulukuuta 2025
Vastaus yritykseltä Holts Gems
Dear Francis,
Thank you so much for your wonderful review. We’re delighted to hear that May was able to support you so smoothly from abroad and make the whole process easy to manage over email. It’s fantastic to know that you’re so happy with the piece we created for you and that you felt it offered great value. Thank you for your kind words and for choosing Holts Gems.
Best Regards,
Madeline
Holts Gems Team
Incredible service and gem repair
I visited London to find a specialist who could assess and re-polish a Paraiba that had been worn daily for over 10 years. After reading the reviews, I chose Holts.
I was welcomed by May, whose knowledge and passion for gemology were immediately clear. She assessed the stone under the microscope, explained the damage, and discussed the repair options with the engineer who would be doing the work.
When I returned a few weeks later, I met Alicja, who was equally professional and welcoming. The ring needed re-tipping, as expected, and the stone—made more challenging by an extra facet—required careful workmanship.
The result is outstanding. The ring looks immaculate, and the stone’s brilliance is better than when I first bought it.
As this was an expensive and highly sentimental piece, trusting anyone with it was a real concern. I’m extremely grateful to May, Alicja and the team for delivering such high-quality work at the agreed price and within the promised timeframe.
I wouldn’t hesitate to use Holts again for any future jewellery repairs or purchases. In a crowded London market, they truly stand out.
20. lokakuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Holts Gems
Dear Craig,
Thank you so much for taking the time to share such a detailed and heartfelt review. We’re truly honoured that you chose Holts Gems to care for such a treasured and sentimental piece. It’s wonderful to hear that May’s assessment and guidance gave you confidence from the very start, and that Alicja’s support on collection made the final stages just as reassuring.
We’re delighted that the craftsmanship exceeded your expectations and that your Paraiba now looks even more brilliant than when you first bought it. Our team takes great pride in handling complex restorations with precision and care, and it means a great deal to know you felt your ring was in safe hands throughout.
Thank you again for placing your trust in us. We’re so pleased the experience left you feeling confident and happy, and we look forward to welcoming you back for any future repairs or new pieces. It’s truly appreciated that you feel we stand out in such a busy London market.
Best Regards,
Madeline
Holts Gems Team
The only place to buy from in the Hatton Garden maze
Amy, May and Simei were all so attentive and helpful with expert knowledge snd guidance. Quality service throughout. Highly recommend.
27. syyskuuta 2025
Vastaus yritykseltä Holts Gems
Dear Leila,
Thank you so much for your lovely review. We’re delighted to hear that Amy, May and Simei were able to support you with attentive service and expert guidance throughout your experience. Your kind words mean a great deal to the team. We truly appreciate your recommendation and hope to welcome you back to Holts Gems in the future.
Kind Regards,
Madeline
Holts Gems Team
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