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Katso, mitä arvostelun kirjoittajat sanovat

Saanut 1/5 tähteä

These guys over promise and under deliver. Promised delivery before Christmas. Didn't arrive until March, and then it arrived broken. When the defect was brought to the company's attention, they tried... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

I own four different Holme & Hadfield displays and I intend to continue to get more as my collection grows. The amount of input and feedback that the team at H&H take and actively use to sculpt their... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Excellent craftsmanship, stunning design language, functional excellence, and outstanding customer service- what more could you ask? I have two large Holme & Hadfield display cases for my watch col... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

Expectations exceeded!!! The original order was delayed but rest assured they provided above and beyond for this delay!!!

Yritys on vastannut

Yrityksen tiedot

  1. Remonttitarvikeliike

Yrityksen kirjoittama

Born out of our own desire to do something different with our lives, Holme & Hadfield represents our belief that everyone can run their own race in life, celebrating their unique differences. It is therefore our mission to develop products that provide daily reminders to always be distinct in everything you do and never be afraid to stand out from the crowd.


Yhteystiedot

4,3

Erinomainen

TrustScore 4.5/5 tähteä

292 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

On vastannut 27 %: iin saamistaan huonoista arvosteluista

Vastaa yleensä 1 viikon sisällä

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

Expectations exceeded!!

Expectations exceeded!!! The original order was delayed but rest assured they provided above and beyond for this delay!!!

4. maaliskuuta 2026
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Beverly,

While we’re sorry again for the initial delay, we’re so glad we could turn things around and exceed your expectations in the end. Your patience and understanding didn’t go unnoticed, and we’re always here to make things right when it matters most.

We really appreciate your support and hope you continue to enjoy your order!

Saanut 1/5 tähteä

Over Promise and Under Deliver

These guys over promise and under deliver. Promised delivery before Christmas. Didn't arrive until March, and then it arrived broken. When the defect was brought to the company's attention, they tried to deny responsibility and then tried to condition a refund upon unreasonable return demands. The product is also much cheaper than it appears. It's actually mediocre quality junk. And when you challenge their unethical behavior, they try to game you. Do not do business with this business.

3. maaliskuuta 2026
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi James,

We’re truly sorry that your experience did not meet expectations. The delay you experienced was caused by an unexpected stock issue affecting a number of orders during the holiday period, and we understand how disappointing that must have been.

When your order did arrive and you reported damage, our team immediately offered solutions, including a replacement unit from the next incoming batch or a return. After you advised that returning the item would be difficult because it had been sent as a gift, we issued a full refund as a one-time exception without requiring the return in order to resolve the situation as quickly as possible.

We regret that the experience fell short and appreciate the opportunity to address it. If you would ever like to discuss this further, you’re welcome to reach us directly at hello@holmeandhadfield.com.

The Holme & Hadfield Team

Saanut 2/5 tähteä

Cheap little box

2. helmikuuta 2026
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi John, we're sorry to hear you feel this way. Our cases are designed specifically for collectors and crafted using premium materials, so we'd love to understand what happened with your order. Please reach out to us at hello@holmeandhadfield.com, and our team will be happy to help.

Saanut 5/5 tähteä

Had an issue with the clear display lid…

Had an issue with the clear display lid upon arrival of my knife case. Holme and Hadfield replaced it immediately for me

27. helmikuuta 2026
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Jeff, thanks so much for sharing your experience! We're glad everything worked out smoothly. We really appreciate your support and hope your knife case continues to serve you well!

Saanut 5/5 tähteä

I have their Armory and it’s an amazing…

I have their Armory and it’s an amazing product. Looks great, operates and intended, and the storage options are excellent. Looking forward to getting display case!

7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Marshall, we’re thrilled to hear you’re loving your Armory! It’s great to know the storage options and design are hitting the mark. Thanks for sharing your excitement!

Saanut 5/5 tähteä

The products I have all have came very…

The products I have all have came very well packaged. It makes you feel like the company cares about how you receive the product. All products have been quality made and I just love them.

15. heinäkuuta 2025
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Randall, thank you for taking the time to leave such a thoughtful review! We’re so glad our packaging and craftsmanship stood out to you! Making sure your products arrive safely and beautifully is something we really care about.

Saanut 5/5 tähteä

I own four different Holme & Hadfield…

I own four different Holme & Hadfield displays and I intend to continue to get more as my collection grows. The amount of input and feedback that the team at H&H take and actively use to sculpt their products into items that truly fit their purpose is beautiful. Customer service has always been top notch and gone above and beyond to take care of their customers. I would highly recommend these displays to anyone looking for a way to elevate the beauty of your collection.

1. maaliskuuta 2026
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Saint Padrick! Wow, owning four of our displays is incredible, and we’re honored to be part of your collection! We really appreciate your kind words about our team and process. Thank you for recommending us and for your continued support!

Saanut 5/5 tähteä

Craftsmanship, quality and beauty - it’s all here!

Excellent craftsmanship, stunning design language, functional excellence, and outstanding customer service- what more could you ask?
I have two large Holme & Hadfield display cases for my watch collection, and have given both watch and coin display cases as gifts.
I use and enjoy both my display cases on a daily basis, and the people I’ve gifted with H&H cases were universally thrilled and very grateful.
I can wholeheartedly recommend anything that Holme & Hadfield makes, because I know that it will serve you well and it will make your life just a little bit better.

13. toukokuuta 2025
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Glenn, thank you so much for the glowing review! We’re thrilled that our cases are part of your daily enjoyment and that your gift recipients loved them too. Knowing our products bring value and beauty to your life is exactly why we do what we do. Thank you for the support!

Saanut 5/5 tähteä

I have purchased many products.

I have purchased display cases, risers, pen holders and some accessories. I have found every product to be as durable as they are beautiful. They are packaged exceptionally well. I felt the cost appeared to be high until I received my first unit. Then I felt the value was worth the price

7. maaliskuuta 2026
Oma-aloitteinen arvostelu
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Chris, we really appreciate you sharing your experience! It’s great to hear that the quality, durability, and packaging have exceeded your expectations. Thanks for trusting us with your collection!

Saanut 5/5 tähteä

Exceptional products that have both form and function.

Holme & Hadfield delivers exceptional quality paired with genuine, everyday effectiveness. From the moment you handle their products, it’s clear they are built with intention. The materials feel premium, the craftsmanship is precise, and the design strikes a rare balance between form and function. Nothing feels overdone, yet nothing is overlooked.

What truly sets Holme & Hadfield apart is how seamlessly their products integrate into daily life. They don’t just look good on a desk or shelf, they actively improve organization and usability. Everything has a purpose, and that purpose is executed flawlessly.

This is the kind of brand that earns trust quickly and keeps it. Durable, thoughtfully designed, and unmistakably refined, Holme & Hadfield consistently exceeds expectations. Highly recommended for anyone who values quality, practicality, and timeless design.

4. tammikuuta 2026
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hi Jonathan, thank you so much for taking the time to leave such a detailed review! Your trust and recommendation mean the world to us, and we’re so glad our products continue to meet your expectations. Thanks again for your support!

Saanut 1/5 tähteä

Chest model: poor durability and construction

I asked for the challenge coin Chest display for Christmas, but my father mistakenly purchased a smaller model. When I inquired with Holme & Hadfield about exchanging them in a way without alerting my dad, so as not to embarrass him, I received a non-answer.

I then ended up buying the Chest model on my own. The acrylic piece arrived damaged, so I took photos, sent them to Holme & Hadfield, and asked for a replacement Chest.

But a new acrylic piece arrived, not a replacement of the entire item. I found that this acrylic piece was too small to fit on top of the wood—upon trying to slide the acrylic on, it scratched the wood, and then broke. I have photos of this, too.

I am extremely disappointed with the durability and construction of the Chest model, and cannot honestly say I would recommend it to anyone.

4. tammikuuta 2026
Holme & Hadfield-logo

Vastaus yritykseltä Holme & Hadfield

Hello,

We’re truly sorry to hear about your experience, especially given the situation around this being a gift. We completely understand wanting to handle the exchange discreetly and regret that our initial response didn’t provide the clarity you were looking for.

We’re also very sorry to hear about the issue with the acrylic lid on your Chest display case. That’s certainly not the standard we aim to uphold, and it’s disappointing to learn that the replacement did not fit properly and caused further damage.

We’ve sent you an email so we can review the photos and resolve this properly. We genuinely appreciate the opportunity to make this right.

The Holme & Hadfield Team

Saanut 5/5 tähteä

First class, high quality, beautiful

I purchased a knife display case for my husband. I was skeptical about the quality however, my skepticism immediately went away when the case arrived. From the packaging to the product...first class, high quality, and beautiful. I will absolutely shop with Holmes and Hatfield again. Thank you.

25. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ordered a watch case weeks before…

Ordered a watch case weeks before Christmas that I requested personalization for as a special gift for my husband. The case arrived promptly, but with no personalization. I inquired with the company whom assured me they would send out the personalization padding right away, but did not receive by Christmas, even though I emailed multiple times. The customer service team ended conversation with me on December 4th and wasn't able to get them to respond till after Christmas. When the padding finally did arrive, it was personalized with the Holme and Hadfield name. I am now being told the personalization department has been disabled and that they are unsure when it will be enabled again. Extremely disappointing for a watch case that is admittedly stunningly beautiful, but the customer service is poor.

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 2/5 tähteä

Inept customer service, untruthful & unresponsive

I ordered the Legacy watch display case as a Christmas gift. A few days after it arrived a duplicate shipment arrived. Shortly after that Holme & Hadfield contacted me & said that due to a computer error some orders had been double shipped. They included a link to a FedX return label & said a gift card would be sent for my troubles. When I asked how would I know when FedX would be coming to pick it up I was told that"unfortunately we are not able to arrange for pickup at this time" & that I would have to find a FedX store & take it there! The box weights 30lbs & is 18" x 30". I told them several times I did not feel this was right but they refused to help at all. I finally got tired of it sitting here & made the arrangements myself. I never received a gift card & never heard from them after it was returned. This is some of the worst "customer service" I have ever experienced.

24. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

TERRIBLE CUSTOMER SERVICE

I placed an order for the Armada Knife Display Case on December 1, 2025 after seeing their advertizement on Facebook. Payment was issued for the display box, a riser for the same, personalization, and extra knife stands. As we approached Christmas and no delivery or any update I tried to locate a phone number for their customer service department and nowhere is it listed. Only thing you can do is send an email and await a reponse. Still no response and second email was sent. Finally got a response that it had shipped. Then got a notice they were refunding personalization as it could not be done. Still no box or shipping information so more emails sent and several days before a reply. Did finally get the boz but no riser or knife stands. Seems they were inundated with orders which is no surprise with every click on Facebook their ads appear. They cannot fulfill their orders yet they continue to advertise. The knife box is nice but only heaven knows when the rest of it may be received. Very poor Customer Service and poor planning on their part. Fulfill placed orders and not keep adverising especially since they have my money up front. Once I get the items ordered I will never buy from them again. Plus the owners sent a request for review of their product to include the items STILL not received. The email with it said use review button to communicate with them but no surprise-THERE IS NO REVIEW BUTTON. ****BUYER BEWARE****

1. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

10/10 impressed

I have not yet received my order but I will say this, this company is great! I made a foolish error and sent my order to the WRONG address and Holme&Hadfield graciously helped me out by issuing me a full refund and I will be placing my reorder when my item comes back in stock! Im just so happy with the customer service! Very impressed with this company!

28. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 5/5 tähteä

The Best Customer Service

The company really cares about there customers even though the Humidor was running very late they kept in contact with me the whole time and when my Humidor was shipped I was very happy the product was way over the top !! Great things are worth waiting for !!!!!

19. joulukuuta 2025
Oma-aloitteinen arvostelu
Saanut 1/5 tähteä

Ghosted

FedEx never received the item which was estimated to arrive on 12/11. It’s 12/18, and I placed the order on 12/5. Holme and Hadfield said they don’t know what happened but would send another one if I send the original order back if and when it gets here. I just saw another review of a similar situation. Since that one reply from them, I’m being ghosted. No idea what’s happening because they never confirmed or answered my follow up questions. I’ve been emailing for days and nothing. Ghosting customers is my experience with no results, no product to speak of, and no actual service provided. Never did the first thing right and is not bothering to try to make it up. I’ll edit my review if they finally get me what I ordered, but I can’t walk back these last few days of zero response.

18. joulukuuta 2025
Oma-aloitteinen arvostelu

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