Hiddendisabilities Arvostelua 

Shockingly bad service. Ordered 25th July and still nothing has arrived. I’ve asked for my money back as I need them for a holiday end of August and no longer needed, but no response whatsoever. Have now reported to my credit company to get the money back from them. Stay away!

I ordered my anxiety card 2 weeks ago and it still hasn't arrived. I contacted hidden disabilities yesterday filling out an automated form saying I ordered over 10 days ago and have still not received my order, only to receive an automated email saying that my order may be lost, and if it is then they will resend it, when any other normal company would say refund instead. It then said that if I do not hear from them then I can just assume it has been resent, which really annoyed me, as why can't they just simply communicate with me directly telling me what the exact situation is with my order, is that really so difficult? I need to know if my order has been resent or not, as if they do not contact me notifying me of this I could easily just end up in the same position of not receiving any communication again and it just getting lost again?! It also said at the end of the email very shadily that I do not need to reply to this email, even though I really did need to reply since I had loads of questions like what is the deal with my order and when will it arrive, and this just seemed very shady to me!

I am absolutely furious at this, having had my money stolen off me like this, having still not received my order after 2 weeks and not receiving any communication whatsoever, it's absolutely appalling, and to be told they'll resend it if its lost without telling me if they have resent it, leaving me to just wait completely unaware of whether I'm going to get my order or not. I am also disgusted by the very extortionate shipping prices, having paid 72p for my card with the grand total coming to £3.84.

I also contacted them complaining about this, but of course have had no reply.

It seems like, from my own personal experience and seeing all these reviews, that they are exploiting customers deliberately and are a very shady company, with the severe lack of communication and vagueness being most infuriating. To think it's supposed to be a company for vulnerable people too is just disgusting, for them to be messing with them and exploiting them like this. I'm definitely reporting to trading standards and doing a serious, formal complaint if I still don't receive my order in next few days.

I paid for a lanyard and didn’t receive one. I’ve written to them and received no reply. Extortionate postage and packing prices. Avoid this company.

Ordered and paid for lanyard back in April. Nothing arrived. Created 5 tickets to get back in touch regarding the order and nothing. Impossible to get anything back. Terrible service and need reporting to Trading Standards.

Bestilte den i weekenden og fik den tirsdagen efter. Det eneste der kunne gøre det bedre er at man nemmere kan finde informationer omkring fragt

Bestilte og fik solsikkesnoren uden problemer.

Bestilte solsikke snoren Lørdag. Mandag morgen fik jeg track n trace fra postnord og i dag modtog jeg varen . Blev noget bekymret da jeg læste anmeldelserne her på trustpilot efter jeg havde bestilt varen. Men det blev absolut ikke et problem.

Ordered a couple of lanyards for my daughter and niece at the very start of May (4th) and they should have arrived more than a week before we went to the trip they were primarily bought for.

I sent them a mail asking for explainations and they just made excuses and when I asked for a refund they stopped replying, I've even sent them two in the last week and *crickets*

The lanyards just arrived today... and its a week since we got home from our vacation...

41 days after ordering, it just arrived and I had to pay taxes.

Svindler firma. De tager dine penge, og så høre du ikke mere fra dem.

Terrible company. No goods have been sent and it’s impossible to cancel the order I would question if this company are genuine or merely using disabled people as a marketing ploy. Avoid.

Awful company I don’t believe it’s legitimate I might have known if you can just order from them without any proof of a disability. It’s impossible to cancel your order, you have to open a ticket to cancel the capitcha will not let you proceed any further it’s impossible ,opened a dispute but got no where with that. Waste of time.

Terrible, dishonest company. Order some lanyards, didn't arrive, stated they must have been lost in the post, then nothing. Emailed them many times, no response. No refund. Disgusting!!!!!

UPDATE: After reading another review, I did the same, emailed them stating: If they have not refunded my money or I have not received the products withing 7 days, my bank would retrieve the money from them with charges to them and I would report them to trading standards and this was my final warning.

It worked got a refund 3 days later!

Terrible company please try look elsewhere to buy from.
My personalised badge come but was broken, they send me a standard email to say I can return it, BUT not if its a personalised one ??? Trading standards say if its broke it can be returned obviously they don't care about you or the trading laws, they should be ashamed to lie that they are helping those with hidden disabilities.

Waited a month.4 emails...i in cumbria ,Sent to address in Suffock..waited another 3 weeks,wore for week and metal clasp broke..Abslolute disgrace..Hidden dissabilities out for everyone to see

April 2021 Don't use this company. They treat disabled people terribly and just take our money. I ordered some lanyards in Dec last yr and still haven't received them. I emailed hidden disabilities from their website and got a patronizing response saying I must have given the wrong address they would send the items again if I give them the correct address. So I sent them my address again (I hadn't given them the wrong one initially) and waited. The items still didn't arrive. So I've taken to emailing them every day. I've not had anymore responses and it's causing me much stress. This company needs reporting to trading standard or some authority who deals with fraudsters who rip off disabled people and the vulnerable. Absolutely shocking, please don't use them.

Update 24-4-21. Since writing this review I found their facebook site has a lot of similar reviews with people not receiving products and not getting a reply. And it seems the only way to get their attention is by threatening them. So I sent an email warning them if they have not refunded my money or I have not received the products withing 7 days, my bank would retrieve the money from them with charges to them and I would report them to trading standards and this was my final warning. I received a refund within 24hrs so it just goes to show. But I am really dissatisfied with them treating people like this as they sound so caring on their website. They still need reporting. They are taking advantage of people's vulnerabilities. We shouldn't have to complain in this way, some people can't, also the stress can have a negative effect on the disability. I guess they count on people not bothering to take it further for a low value item and then they keep the money.

HIGHLY RECOMMENDED. The delivery was very fast, faster than advertised 😀. The items were well packaged & arrived in perfect condition. I had to contact the company and I had a response the same day. I am very confident in the company and quality, and placed 2 orders. Excellent durable quality items and well recognised by people. I do not need to be embarrassed now by people making comments about not wearing a mask. I am entitled to not wear a mask and the items from this company do their job.....excellent items which are of excellent quality, great price for the items you order and excellent company to deal with. 5*****
Maybe any negative reviews are due to this unprecedented situation we all find ourselves in. I would recommend to family and friends. Thank you x

Awful website.. Takes ages.. Then crashes.. Very poor service for someone who needs support and assistance.. Will go elsewhere.. Really poor.. Don't bother.

Ordered and paid it never came, I emailed and just got an online form to fill in.I did this 4 times without response. No tel no at all and now had to make a claim via PayPal. Very disappointing 😔

Order never came. No explanation.