Hiddendisabilities Arvostelua 

Not impressed at all. Customer service? What customer service! I made an order nearly a month ago, where is it? Good question! DO NOT ORDER FROM THIS COMPANY! Quick enough to take your money. Now they sit behind automated messages, have no phone number. What an absolute shower of cow dung!

Rebecca has been fast and efficient when communicating; yet she was still extremely friendly, helpful and understanding.
She is a great representative for the Hidden Disabilities Sunflower Scheme, and I will definitely recommend the scheme because of this experience.
The products will be truly beneficial to everyday life; thank you again so much!

Waited for 2 weeks and my order did not arrive. After i mailed them only an automatic answer with we will have a look and than it was quiet. I went to their Facebook page and asked again. Now they said it was never shipped and they don't know why. They promised me my money back so i hope they will.

I needed a lanyard quickly as we are going on holiday very soon. I contacted customer service on Facebook and received a response right away. Rebecca was very helpful and assured me that if I placed my order and sent them the order number they would have it posted out quicker for me. I did this, they shipped the order that day ( Tuesday) and I received it on the Thursday. Fantastic customer service, i will definitely use again .

Ordered a year ago. No issue. So ordered again this time order not turned up after 5 weeks.. No reply to my emails

Had an issue with my order, with me mispelling a word on my ordered card.

After creating a ticket and not getting a ticket number I contacted the FB page and had a lovely lady Rebecca who quickly cancelled and gave me a refund so I could rectify the spelling mistake on my ordered card.

Thank you for your help :)

I ordered two keycords and cards for my husband and daughter with autism. We're traveling next week by plane and it could be very helpful if they had the keycords, but when finalizing the order I noticed that the delivery time was between 10-12 working days. I contacted the customer support by using their web-form and got a very fast reaction from Rebecca. She helped to speed up the process and I got my order already! I'm super glad that they: a) did promptly react to my message!, b) they did read my message and helped solve my issue! and c) went out of their way to help and made totally my day! Thank you!

I ordered a lanyard for my little cousin to wear when I took her to her first concert. My order didn’t arrive so, annoyed, I contacted customer services where I was met with the most lovely advisor, Rebecca who sorted it out right for me and my lanyard was with me in time for the concert. 10/10 customer service

Rebecca was so helpful when assisting me with a recent order which for no fault of her own had firstly a printing issue in promptly organising a replacement. There was some delay receiving it (again due to no fault from Rebecca) and Rebecca was so so kind and supportive in organising a quick replacement, making it appear effortless and was so quick to reply and resolve the issue. Rebecca really took ownership of the issue and went above and beyond to resolve it, being so sincerely kind and helpful. Very grateful and amazing customer service

I ordered a number of products from Hidden Disabilities, which arrived promptly. There were a couple of issues with the contents of my order. However, when I emailed, I received a swift and very helpful response from Rebecca. My new order arrived just as swiftly. The products seem to be generally high quality and their customer service, absolutely perfect. I'd definitely order again.

I forgot to add my door number and I messaged on facebook and Rebecca helped le out and I got the order 3 days later. Thanks very much for all you do

Rebecca was very kind and helpful my lanyard order was lost. She posted it another one, I had it a few days later.

Address was put wrong Rebecca updated it and I got it 3 days later

Seems to be the same old story as a lot of people, wish I'd looked on here first. Ordered a lanyard for my autistic daughter and a couple of other things several months ago. Despite chasing them I'm either ignored or told it's on it's way. An absolute disgrace of a company.

It took 3 months and lots of emails to receive our order. It wasn't what we were expecting either. In the photo was a lanyard but none arrived just a paper card. Postage was high for said item. We had to sign for it too. The delivery driver battered the door when a sign on it clearly asks you not to as the owner has an acute hearing disability. Hence need for card and lanyard. Disappointing. I'll be using other sources in future.

This used to be a good company. But you can't order cheap badgets anymore, everything has to be personalised - too expensive when you have severe multiple disabilities.
Also, you can't order UK products to be send to other European countries anymore. Quality has gone bad in just 2 years. Terrible website outside the UK. Very disappointed, won't order anything anymore.

Don’t go near ever!
Ordered a lanyard a month ago and still haven’t received it (States a 5-7 delivery time). Have sent 3 emails asking for updates on the status of my order to no reply.

I finally decided to issue this email:

I have still not received my order as stated in the email below and there for I am issuing this final email.

If i do not have my money refunded or I have not received the products within the next 7 days, my bank will be retrieving the money from your company with added charges and I will also be reporting you to the trading standards agency.

As stated this will be my final email before I begin to take actions.

———————————————————

I received an email 2 hours later saying they’d resend the parcel.

Stay as far away as possible

But if ever you’re in a position like this with any company, this wording of email gets rather quick responses 😌

I stedet for at svare på henvendelser sender man pakken hvor jeg ellers to gange har skrevet at jeg ønskede at annullere ordren. Nu skal jeg sende den retur og skal sikkert betale for fragt

Item ordered, arrived slightly late but immediate communication when I sent a query. Happy with badge and lanyard, exactly as ordered. Thank you