Hertz Ireland Arvostelua 302

Came to the rescue when I was stuck outside Hertz in Sallynoggin with a flat battery in my car. Totally unrelated to their business but they asked no questions and couldn't do enough for me.

Went above and beyond. truly grateful to the Cavan lad that came to the rescue! Fair play!

My experience with Hertz has been extremely disappointing. I booked a rental car for August 2024 (Reservation K80622940A0) and paid in advance. On the day of pick-up, I waited at the Hertz counter for over three hours. The staff appeared overwhelmed, and no car was provided. I was forced to rent from another company to avoid further delays.

Despite reaching out multiple times—including sending a letter to Hertz’s Ireland office within 90 days—I’ve received no response or refund, even though their terms clearly state that only a no-show fee would be deducted. This lack of service and follow-through is unacceptable.

I strongly advise others to consider different rental providers.

Hidden charges and requests for extortionate debit card holds. Avoid

Nous avons loué une voiture chez Hertz en passant par le site de la compagnie aérienne Transavia. Tout c'est bien déroulé jusqu'au moment de retirer notre voiture. La personne nous explique que ma carte ( Visa Gold) ne permet pas de rembourser la caution après avoir rendu la voiture car c'est marqué débit et non crédit sur la cb.
Je me doute qu'il est essaie de me vendre une option supplémentaire, je dis que ce n'est pas possible puisque en France les commerçants peuvent me rembourser à partir de ma carte bancaire. Mais sije ne prends pas cette option je ne récupère pas la voiture. Et voilà comment Hertz Dublin aéroport arnaque les touristes. Ça ne donne pas envie de revenir, mais ça donne envie de partager cette mauvaise expérience sui me coûte plus de 300€. C'est du vol, une vente forcée, une arnaque qui gâche le plaisir de découvrir l'Irlande. Ce qui est certain c'est une fois mais pas deux. Je ne reviendrai plus jamais en Irlande

I am absolutely thrilled with the Hertz customer assistance I received at Kerry Airport. The staff are so polite, efficient and caring. I truly felt like I was getting the VIP treatment from the moment I entered the premises until I left. I would especially like to thank Mr. Coffey, the location manager for his outstanding attention to detail and ensuring I knew what I was renting, terms of the agreement and answering all my questions. I will definitely become a recurring customer. Thank you all.

after a late flight arrival, a bag theft and a booking made online via a third party, I was refused my booked car at the europcar desk because the credit card was not a physical one and europcar could not read cards assigned to the bank account digital app. I met a man at the Hertz Desk, and he patiently solved my problem but made it clear he was going to help. Mikey Geary is the sort of man you want to meet when you are tired, had a bad day and his helpfulness just made my day end on a positive note. He sorted the car, the card requirements and while he did his work to make it happen, he assured me that all would be fine and it was . This is the type of person who should be giving training courses and showing people how to calm by modelling calm. I hope Mikey is well appreciated as the ideal ambassador for Hertz

I had a particularly unpleasant experience with Hertz at Dublin Airport, which almost caused me to miss my flight. When I arrived at the designated drop-off point, there was not a single member of staff there, so I waited for about 10 minutes without any instructions. Finally a staff member appeared, but instead of ensuring a smooth and professional check-in process, he was dismissive and uncommunicative.

To my shock, he falsely accused me of smoking in the vehicle and tried to impose a fine of €250 without any substantiated evidence. When I challenged this absurd claim, his answers were unspecific and unprofessional. He then abruptly walked away, slammed the car door and left me standing there without any decision.

Despite my urgent request to speak to the manager, he half-mouthedly tried to call someone and then inexplicably ran out of the office, leaving me completely speechless. I had to run through the airport to catch my flight and through the chaos of my personal belongings.

As a loyal Hertz customer, I am very disappointed with this unacceptable service. This experience has made me seriously consider using Hertz again in the future.

No mention of having to have a full licence for 2 years when I was booking, or in my confirmation email. Luckily I checked the FAQs beforehand and then rang. Said I needed to have full licence for 2 years and been driving for 6 (which I don't understand) and I'm over 25!

Never rent from Hertz Ireland or Thrifty (both run by the same company), especially if you are contacted by John Barry, Head of Sales for Hertz Ireland. I made a Thrifty reservation through Expedia. I was contacted by John Barry before my trip. Thrifty screwed up my reservation so John suggested I cancel my Expedia booking and book directly with Hertz at the airport. I did so and it ended up costing me $330 more because of Hertz's insurance requirements for foreigners. I have State Farm insurance at home. I asked for help from Hertz after the car was returned. Received a standard "the insurance rules are the rules" response. I have been a Hertz Gold member for 20+ years and have never had a problem. I had to leave the States to get bad customer service from Hertz. Sad!

Hertz Dublin Booking Nightmare - Misleading Policies, Zero Accountability, and No Refund!

Booked a car with Hertz, expecting a smooth experience. What I got was a complete nightmare. Here’s what happened:

On October 25th, I showed up at Hertz Dublin, Baggot Street, ready to pick up my reserved car. I had my passport, driver’s license, and Revolut debit card, only to be told Revolut wasn’t accepted. When I asked why this isn’t made clear on their website, the agent showed me a WhatsApp message from his manager as “proof” and vaguely pointed to their terms and conditions, which don't specifically list restricted cards. But get this—the manager had already left early for the weekend. It wasn’t even 5 pm, and the one person who might be able to help was gone.

The agent told me if I took a taxi home, grabbed my Bank of Ireland debit card, and went to the Hertz at Dublin Airport, I’d “definitely” get my reserved car. So, after a wasted trip home, I headed to the airport with my card and reservation details.

At the airport, I explained the whole mess, including my age (26). Then the airport agent told me the car I reserved was only available for people 30+ years old. I was shocked—why didn’t the website flag this when I entered my age during the booking? I brought this up, and she just shrugged, saying they weren’t “responsible for the website.” She offered a much smaller car instead, which wasn’t what I’d booked or wanted.

When I asked to speak to the manager, some guy came over without introducing himself. I explained the situation again, and he flatly told me I couldn’t take the car I’d reserved. I said I wasn’t taking a smaller car, and he dismissively said, “Don’t take it, then,” and walked off without another word.

To make matters worse, the Hertz website was down, so I couldn’t even cancel. After THREE taxi trips—Baggot Street to my home, my home to the airport, and finally to Toyota Yuko, where I managed to book a car last minute—I was completely out of options.

Hertz not only wasted hours of my time, ruined my weekend plans, didn't give any refund/compensation and left me with unexpected taxi costs and they refused to take any accountability.

Will never book a car with them and don't recommend anyone to do so.

These people stole our money
Do not rent a car from them
We rented a car in Dublin airport

They gave us a car which broke down and let us stranded

They came in cork to change the car

We took a picture of the car default on the screen

They charged us 170 eur for the call

Total for a 5 days rental They charged us 700 eur a scam !!!!

terrible. turned up at the desk in belfast city airport (it's hertz ireland there not UK - i checked). they refused to accept my credit card. couldn't explain why. couldn't help me at all. left stranded at 9pm and had to book through budget next door. way more expensive as a last minute in person booking! but accepted my credit card no hassle. used the same credit card with enterprise on a later booking with no issues. horrible company. they're refusing to refund me as they say they don't accept some bank's credit cards at their discretion (no signage, nothing on their website, nothing in the terms, etc.) 4 months later and still no money back plus i had to spent another £300 on another booking!

My recent experience at Hurtz Dublin airport is without a doubt the worst car hire experience I’ve ever had. The guy on the terminal desk was the rudest I’ve ever come across, charged us for perks that we should get for free as presidents circle status and then sent us down to a car that was filthy on the inside and covered with undocumented damage on the outside. Avoid this location at all costs.

Bad customer service, not good service, unprofessional people to deal with
Hide some fee and information
Not honest people
Unhappy at all

I wish I could give a zero star. I prepaid for my rental car in the USA before my trip. picking up my car at Dublin airport became the worst nightmare! I had ensured I rented from a site that assured me picking up the car inside the airport terminal and that was even on my reservation. When I got to the airport Hertz counter I was met by this grey haired person. I wish I had his name. He shooed me away immediately by telling me I was not a VIP, telling me I had to travel by shuttle to get the car off the airport. I advised him I had medical issues that was the reason I needed to pick up the car at the airport. I was exhausted after taking a flight from San Francisco. He was incredibly unsympathetic and nasty. I ended up going to the shuttle area , waited in the rain until the shuttle bus arrived. Fortunately I got the nicest driver who helped with my bag, even to the counter. I was immediately conned into Super insurance, even though I had a letter from credit card company, outlining in detail what was covered. It turns out much more than the worth of the car. I got a car that was not road worthy, filthy dirty that had to be replaced the very next day. There was no mention of roadside charge until my bill at the end of the rental. There was also charges from M50; I wasn’t even driving, location fees, and then to top it off currency exchange which benefited them to the tune of $25. I never consented to any of these charges. I would caution anyone who plans on a trip to Ireland to steer way from Hertz Ireland. They are nothing short of thugs. I was able with the help of my credit card company to recover all these slapped on charges. It was truly upsetting and disappointing to experience such bad customer service and dishonesty. They should not be allowed to operate this way. Stay away!

If only I could give negative stars. I'm not surprised to see so many negative reviews about this location.

Let me first start off by saying I've traveled the world and have rented from just about every company out there. In fact, we have rented from Dublin several times over the last few years. Renting from this outlet in Dublin has absolutely ruined me of renting from Hertz ever again. Hertz felt more like it should be called "Hurts" as in it hurts your wallet. The fees that they tack on under the cloak of "insurance coverage" is outlandish. In fact, my rental charges were over 3 times what I was quoted online. Fellow travelers make sure you read the fine print of the agreement and ask what your final bill will be.

Expect to be given a vague understanding of the charges and getting a receipt from the checkout dude is even more difficult. We also had the joy of two desk agents laughing and being condescending towards my wife and me while checking in. Kudos to the management team at this location with fostering such wonderful customer experiences for weary travelers. My only hope is they get the treatment reciprocated one day.

Another tip to save you money is to get a letter from your credit card in advance that will give you rental damage coverage. If you don't have this from the credit card company this location will not help you. Good luck fellow travelers and remember to read the fine print!

This will be my first and last time
ever trying to rent with Hertz and will not be recommending to anyone else. We booked and paid for the rental on their website, read through their T&Cs. Then at pickup at the airport, we are told that they have to put a €5000 hold on our debit card (or credit card, which we thankfully did not have). I would expect that is something they would have been very upfront about and flag very clearly when you pay for the booking rather than the inconvenience of finding out that information at pickup. The guy at the desk became super defensive when we said we read through everything and did not come across this information. We chose to cancel, and were charged a cancellation fee which was annoying, and looks like we dodged a bullet judging by the ridiculously large number of 1 star reviews here.

on 4th November over 1000 euro was taken from my card with no explanation as to why. 8 days later and still no one has come back to me to give me the reason for this.

I booked online and paid for full insurance, or so I thought. I called to check and also request a change in time for drop-off. I was told I had adequate insurance and could drop off at a later time for a small fee. On arriving in Dublin, we found all the car hires were far away, and buses took you to them. All the other buses ran frequently, but not Hertz. We waited 35 minutes for a bus! On arriving at Hertz, they tried to sell an upgrade for twice the price. We declined the upgrade, and the counter person became very threatening and nasty about the insurance. We were also told the small fee for 3 hours later would be another day at 100 euros. In calling again, no one was helpful. The car was covered in dents and scratches and did not have a full tank. Hertz's reply is that we booked with a third party. This does not respond to the truly awful customer service experience.

Disgusting customer service. On arrival I was offered the choice of a 2,200 Euro hold on my card or a 26 Euro per day extra insurance which would cover me for everything, no excess.

On my final day, I was walking on a beach before heading back to the airport and lost my car hire key. Everyone I spoke to on the phone was horrendously rude. I was told I was on my own, they wouldn't help me, I was stranded on a beach in the middle of nowhere, alone, and they refused to offer me any help to get me to the airport. When I eventually got there, at great expense, I was told by the Hertz representative on the desk at Dublin airport that no one cares. Multiple times.

I've now been charged on my card with no email or explanation as to what it's for, and am quite frankly horrified by the lack of customer service from this company. Would give zero stars if I could. Disgusting.