her-age.com Arvostelua 

Vastaus yritykseltä her-age.com

15.7.2026

Dear Diana,

We are genuinely sorry that your experience did not meet your expectations.

At Her-Age, every high-value transaction is subject to security and compliance procedures designed to protect all parties involved, including our customers, payment card holders, our partners, and our company. Depending on the outcome of each verification step, additional checks may be required before an order can be approved for shipment.

In this case, despite the cooperation received, our Security & Compliance Team was ultimately unable to complete the verification process to the standard required by our internal policies. As a result, the order could not be released for shipment and was cancelled. A full refund was issued to the original payment method.

We appreciate the time you dedicated throughout the process and regret any inconvenience caused. Protecting the integrity of every transaction is a responsibility we cannot compromise, even when this means declining an order.

We wish you all the best.

Kimberley
Her-Age Concierge Team

Vastaus yritykseltä her-age.com

9.7.2026

Dear Customer,

Thank you very much for your wonderful review.

We are delighted to know that your experience with Her-Age met your expectations and that you appreciated the fast delivery, the quality of your purchase, and the accuracy of its description.

Providing an experience built on transparency, careful curation, and attentive service is at the heart of everything we do, so your recommendation means a great deal to our entire team.

Thank you once again for your trust. We look forward to welcoming you back to Her-Age for your next exceptional find.

With gratitude,

Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

7.7.2026

Dear Customer,

Thank you very much for taking the time to share your experience with Her-Age.

We are especially pleased to know that you chose to shop with us again and that your second experience reflected the level of service we continuously strive to provide. It is wonderful to hear that your order arrived quickly and that you appreciated our packaging and the handwritten note from our team.

We also appreciate your honest feedback regarding your first order. We are constantly working to improve every aspect of the Her-Age experience, and it is incredibly rewarding to know that you noticed the progress.

Thank you once again for your continued trust. We look forward to welcoming you back for your next exceptional find.

With gratitude,

Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

5.7.2026

Dear Cristiana,

Thank you very much for your kind review.

We are delighted to know that you appreciated the quality, presentation, and condition of your purchase. Every piece is carefully inspected and prepared by our team because we believe that an exceptional item deserves an equally exceptional presentation.

We hope you will enjoy your beautiful Roberto Cavalli Silk Wrap Skirt for many years to come, and we look forward to welcoming you back for your next special find.

With gratitude,

Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

26.6.2026

Dear Customer,

Thank you so much for taking the time to share your experience, even before placing an order.

Your words truly mean a great deal to us. We believe that choosing an exceptional vintage piece should never feel rushed, which is why we are always happy to provide detailed photographs, additional information, and honest guidance to help every client make the right decision.

We are also delighted that you noticed our pricing philosophy. Our goal is to offer exceptional pieces at fair market prices while delivering a truly personal luxury experience.

Although the bag you were considering was purchased before you could decide, we sincerely hope to help you find another special piece very soon.

Thank you again for your trust, and we look forward to welcoming you to the Her-Age family.

With gratitude,

Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

5.6.2026

Dear Lanielle,

Thank you sincerely for your incredibly thoughtful review.

It was a true pleasure assisting you throughout your journey, and we are delighted to know that your experience felt genuinely luxurious from start to finish.

We are especially pleased that the additional information, detailed photographs, and personal guidance helped you make your decisions with confidence. We strongly believe that exceptional vintage pieces deserve the same level of care, transparency, and attention as any luxury boutique experience.

Your Hermès Brown Crocodile Leather Handbag and Gucci Vintage Exotic Leather Crossbody Bag are both remarkable pieces with unique character and history, and we are delighted they found a place in your collection.

Thank you again for your trust, your kindness, and your recommendation. We very much look forward to assisting you in finding your next exceptional treasure.

With gratitude,

Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

3.6.2026

Dear Dr Tan,

Thank you very much for your kind words.

We are delighted to know that you found our pre-sales assistance responsive and helpful. Providing thoughtful guidance before a purchase is an important part of the experience we strive to create, helping our clients make confident and informed decisions.

We are also pleased that your Givenchy Pink Pandora Bag arrived quickly and that the entire process met your expectations.

Thank you again for your trust. We look forward to assisting you whenever you wish to discover your next exceptional piece.

With gratitude,

Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

20.5.2026

Risposta pubblica Trustpilot (English)

Dear Anna,

Thank you very much for your kind words.

We are truly delighted to know that you are fully satisfied with your experience and with your Celine Small Leather Phantom Cabas Tote. This model is appreciated for its understated elegance, functionality, and timeless character.

It was a pleasure assisting you, and we look forward to accompanying you again in the future.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

19.5.2026

Dear Mrs Schmidt-Enzmann,

Thank you sincerely for your incredibly thoughtful words.

Reading that your experience with Her-Age felt comparable to a luxury boutique truly means a great deal to us, as this is exactly the kind of relationship and level of care we strive to create for every client.

We are delighted that together we were able to find your beautiful Chanel Medium Classic Bi Stripe Lambskin Double Flap — a truly exceptional piece that reflects the timeless elegance and craftsmanship of the Maison.

It also means a great deal to know that the return process for your other bag felt transparent, smooth, and reassuring. We strongly believe that trust is built not only through exceptional pieces, but also through clarity, support, and care at every stage of the experience.

Thank you again for your trust, your kindness, and for allowing us to accompany you in such a special purchase.

We very much look forward to assisting you again in the future.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

19.5.2026

Dear Viktoriya,

Thank you very much for your kind words.

We are delighted to know that your experience with Her-Age felt smooth and enjoyable. We hope your Marni Strappy Sandals bring you great joy and become a beautiful addition to your wardrobe.

It was a pleasure assisting you, and we look forward to accompanying you again in the future.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

19.5.2026

Dear Soňa,

Thank you sincerely for your continued trust and for taking the time to share such thoughtful words.

It means a great deal to us to know that after multiple purchases, your experience with Her-Age continues to feel reliable, transparent, and seamless. Ensuring that every piece is documented accurately and presented honestly is one of the principles we care about most.

We are delighted that your recent Fendi Zucchino Canvas Tote met your expectations and that the delivery and communication throughout the process felt clear and smooth.

Clients like you are truly at the heart of what we are building at Her-Age, and we are deeply grateful for your continued support and trust over time.

We look forward to accompanying you again in the discovery of your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

16.4.2026

Dear Gertrud,

Thank you very much for your kind words.

We are truly delighted to know that your Chanel Lambskin CC Mania Flap arrived in perfect condition and met your expectations. This piece reflects the timeless elegance of Chanel, with its soft lambskin leather and distinctive character.

It means a great deal to us that you experienced our customer service as personal and attentive. Building a direct and thoughtful relationship with each client is at the core of how we approach Her-Age.

We truly appreciate your trust and look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

14.4.2026

Dear Ann,

Thank you for taking the time to share your experience.

We are sorry to hear that your first order did not fully meet your expectations. Each piece at Her-Age is carefully selected, authenticated, and handled through a dedicated quality control process, particularly when it comes to delicate materials such as vintage Chanel lambskin.

Lambskin is an exceptionally soft and refined leather, appreciated for its beauty but naturally more sensitive, which can sometimes show subtle surface variations depending on handling and light.

Regarding customs duties, international shipments to the United States are subject to import charges determined by local authorities and collected by the courier upon delivery. We understand that this can occasionally feel unexpected, and we are continuously working to make every step of the experience as clear and seamless as possible.

We are already in direct contact with you to personally review your concerns and ensure your experience is handled with the care and attention it deserves.

Warm regards,
Kimberley – Her-Age Concierge

Vastaus yritykseltä her-age.com

14.4.2026

Dear Roos,

Thank you very much for your kind words.

We are truly delighted to know that your experience felt seamless and that your Saint Laurent Medium Calfskin Niki arrived quickly and exactly as expected. The Niki is a beautifully balanced piece — appreciated for its soft structure, timeless character, and effortless versatility.

Clear communication and attentive support throughout the process are central to the way we operate, and we are very pleased that this was reflected in your experience.

It means a great deal to us that you love your bag.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

8.4.2026

Dear Yanina,

Thank you sincerely for your kind words.

We are delighted to know that your experience felt reliable and professional. Your Hermès Gold Plated Bijouterie Fantaisie Horse Pin Brooch is a distinctive piece, reflecting the Maison’s heritage and attention to detail, even in its more playful creations.

Ensuring trust, precision, and a seamless experience is at the core of what we do, and we are pleased this was reflected in your purchase.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

8.4.2026

Dear Alper,

Thank you very much for your kind words.

We are truly pleased to know that you found our team helpful and attentive throughout your experience. Your Louis Vuitton Keepall 50 Travel Bag is an iconic piece, appreciated for its timeless design and versatility — a true companion for travel and everyday use.

Providing thoughtful assistance and a seamless experience is at the core of what we do, and we are glad this was reflected in your journey with us.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

8.4.2026

Dear Lorena,

Thank you very much for your kind words.

We are truly delighted to know that you are fully satisfied with your experience and that your Celine Medium Calfskin Classic met your expectations. This model is appreciated for its refined structure, timeless elegance, and the understated character that defines the Maison.

Knowing that you are happy with both the purchase and the delivery means a great deal to us — and we are especially pleased to hear that this may be the first of many.

We look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

8.4.2026

Dear Mrs Stefanidou,

Thank you sincerely for your thoughtful and detailed words.

We are truly delighted to know that your Hermès Clemence Picotin Lock 26 arrived in excellent condition and fully met your expectations. The Picotin is a beautifully understated piece, appreciated for its relaxed elegance and the richness of Clemence leather, which develops character over time.

It means a great deal to us that you valued the communication and support throughout the entire process. Providing clear guidance and attentive follow-up at every stage is central to our approach, and we are especially pleased that Kimberley’s assistance made your experience feel seamless and reassuring.

We truly appreciate your recommendation and look forward to assisting you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

16.3.2026

Dear Eleana,

Thank you very much for sharing your experience.

We are delighted to know that your Gucci GG Supreme Crossbody arrived exactly as described and that our assistance felt prompt and helpful. The GG Supreme canvas is one of Gucci’s most recognizable signatures, appreciated for its durability, timeless character, and effortless versatility.

Ensuring that each piece is accurately presented and supported by attentive service is central to the way we approach luxury resale.

We truly appreciate your trust and hope to assist you again whenever you wish to discover your next exceptional piece.

With gratitude,
Kimberley
Her-Age Concierge

Vastaus yritykseltä her-age.com

16.3.2026

Dear Lorenzo,

Thank you sincerely for your thoughtful words.

We are truly delighted to know that your visit to our Milan store reflected the atmosphere we strive to create — a place where careful curation, exceptional pieces, and a warm welcome come together.

We are especially pleased that you discovered the Fendi Small Nylon Peekaboo ISeeU Satchel during your visit. The Peekaboo is one of Fendi’s most iconic designs, admired for its refined structure and distinctive character, and the nylon version offers a contemporary interpretation of this timeless silhouette.

Knowing that you left the store with a piece that resonated with you means a great deal to us.

We look forward to welcoming you again whenever you wish to discover your next exceptional find.

With gratitude,
Kimberley
Her-Age Concierge