Helvetus® Arvostelua 877

They sent me the wrong strap, made me pay for return shipping to Switzerland, and then refused to refund me the amount. I put in a dispute with my credit card company.

STAY AWAY.

J’ai acheté un bracelet Tag-Heuer qui ne correspondait pas à ma montre. Le retour s’est fait sans aucun souci mais après deux mois je ne vois toujours pas de trace de mon remboursement malgré plusieurs relances. Toujours la même réponse : le remboursement est fait !!
Évitez

Jeg fikk 20mm istedenfor 19mm gummireim enda jeg bestilte til den spesifikke Zenith modellen som er 19mm. Reimen var til Omega. De påstod den skulle passe. Etter hvert godkjente de retur. Etter mottatt og godkjent retur har jeg brukt flere måneder med å få pengene tilbake uten hell. Jeg får bare mail at det er refundert uten at jeg har fått pengene. Frustrerende opplevelse.

Not what it seems. I placed an order on the 24th of April and received a confirmation that it would be shipped within 24 hours. Assuming it is a Swiss Strap and being shipped from Switzerland I was annoyed not to receive any confirmation or update and asked repeatedly for shipping information. Today, 14th of May it seems that due to international inventory topics it is being shipped from “Asia” and well underway. Upon request they have refused to provide any shipping information or confirmation that the item has even been dispatched. I have requested a cancellation because of the delay. I have been threatened that if I approach my card provider I will loose as they will provide all the details, even those they refuse to provide me with? I think this is not a serious Swiss organisation? Are they by any chance drop shipping Chinese products as Swiss? I hate being put down and treated like an idiot. So, please be careful before you too fall for the image you see.

mon bracelet est deja cassé apres 4 mois d'usage
apres avoir contacté le SAV ils n'ont jamais voulu reconnaitre que cette cassure était du fait du produit mais ont préféré justifier cela par un defaut d'usage de ma part
Les produits ne sont donc pas de bonne qualités

Chinese scammers. The website appeared polished and high end.
The item received is cheap chinese crap. As soon as you order they claim the item is shipped, so refuse refunds.
They then make the refund process nigh on impossible with expensive return shipping costs.
Avoid at all costs

Producto de mala calidad y pagado carisimo. Pésima atención al cliente y nunca me hicieron decolución de mi dinero y eso que les envié la correa, me decian que si, estuve insistiendo y al final lo dinpor perdido. No tienen teléfono de atención al cliente solo contacto por mensaje, porque son unos estafadores y esta empresa no debería ni existir. No comprar nunca en esta web es una estafa!!!

Rating: 1 Star

Please be wary of this company. I purchased a watch strap in December 2025, and within days, the clasp failed to fasten. At the time, I gave them a positive review as they replaced it with a leather strap. However, four months later, the second strap has also failed, with the clasp simply falling off while I was walking.

When I contacted Helvetus with photographic evidence, their response was to blame me, claiming "improper handling" or "force."

The suggestion that this is user error is entirely unacceptable. There is no complexity involved in fastening a strap; it is the most fundamental function of the product. That the clasp detached during normal use is a clear indication of a mechanical failure and a lack of durability.

This is the second strap to exhibit a near-identical fault. Their claims of "strict quality and durability standards" simply do not align with reality. To be told a manufacturing defect is "user error" after two failures is appalling. I can no longer recommend this company. Avoid. Avoid. Avoid.

Am liebsten würde ich NULL Sterne geben. Habe 3 Bänder (Gesamtwert 330€) bestellt und die Erfahrung ist alles andere als gut. Ein Tausch oder gar eine Rückgabe nicht möglich. Angeblich werden die Bänder auf Bestellung gemacht - alles Lüge, da noch die Schriftzeichen der Asiatischen Massenproduktion an der Verpackung kleben. Auf Anfrage wird man richtig unprofessionell abgeschmettert frei nach dem Motto: dein Problem nicht unser !!!
So eine schlechte Kundenbehandlung ist mir noch nie wiederfahren.

Die Kautschukbänder haben nicht gepasst, zudem ist die Rückerstattung sehr mühsam verlaufen.

Absolutely disappointed with Helvetus. The strap looked nothing like the photos on the website and arrived directly from China after weeks of delay. Quality felt cheap, fitment was poor, and customer support kept giving automated responses instead of solving the issue. Requested a refund but never properly received it. Definitely not the premium Swiss experience they advertise.

FULLY CRAP CHEAP product only acts like a premium brand. Decided to return, but NO REFUND was received, although they kept on saying that they've processed the refund. First & LAST TIME every. DO NOT TRUST Helvetus Rubber Strap!!!

Cheap quality, poor fit and finish, Chinese bracelet. It isn't from Switzerland, it is Chinese. Same experience everyone else has had. It sounds like they won't refund the money but it seems you can't actually send "return" of suspected counterfeit goods internationally so that is a potential issue...

I filed a complaint with the FTC, Shopify, Google, FBI web crimes and I will be contacting my state government and bank.

Publicité mensongère !

Société basée en Chine !

1.Produit venant d’Ali baba express
2. Un surcoût de 3 x le prix de base
3. Livraison 24h Utopique ( minimum 1 semaine) si vous avez de la chance
4. Services réclamations inexistants
5. Les retours ne sont pas pas remboursés

En 1 seul mot cest du dropshipping !!

Devrait s’appeler Chinatus ! Rien à voir avec la suisse

Dropshipping
Se cache derrière la frontière suisse
Escroqueries multiples telles que décrites dans les autres avis …
Je pense que les seuls avis positifs sont l’œuvre de complices .

La chance est de leur côté
Les autorités helvétiques ne bougent pas
Les autorités françaises s’en foutent royalement !

Bref
Tant que ça durera …

Mon seul regret est de ne pas avoir consulté des avis comme ici avant de passer une commande

´Bout de plastique sur lequel un autocollant simili alligator a été collé
Sans beaucoup de soin d’ailleurs…

I bought 2 straps for my watch. They never delivered them. Never refunded me. Never provided any information whatsoever about the shipment. More than 60 emails sent. And they blocked me on instagram. I should have read the reviews here before… There has been more than 6 months since the purchase.

A real scam.
They have frauded me and stolen my money.
They offer the express delivery but after more then 2 weeks they have not provided any info.
After 3 weeks I have asked a refund but they have refused.
Nothing arrived.
They do NOT have a real customer service. They use a bot.
A real scam

I wish I had checked Trustpilot first…. Another sucker purchased a watch tool for £53…. An AliExpress special worth no more than a £5…. What a shame…. Not Swiss but Chinese…. Now out of pocket

I bought a strap for my Rolex and it is very poorly made in China bought from there and when I complained about this they completely ignored me and pretended they were Swiss even though they are not I am lying to you help me take this brand down because it is an insult to my country and its people the CEO is definitely a scumbag a poor man who does not know how to make money otherwise avoid these scammers please for your own good!

They lie about everything they do they are not from Switzerland they are made in China and remember this he is having fun in Dubai on your money he will scam you to make money and make fun of you a mess of a brand never buy from them and by the way the woman you talk to on email support is not real she is fake. Do not buy they are very bad products very slow shipping and they will not even give you your money back if you return they are scammers they buy them all for 2-3 dollars and sell them to you at an overpriced price