Vastaus yritykseltä Wristbuddys

4 päivää sitten

Hey buddy,

This definitely does not sound like us at all and we’re really sorry to hear this. We always strive for 100% customer satisfaction and have clearly missed the mark here.

Have you emailed info@wristbuddys.com? Please make sure you reach out there if you haven’t already. Our support team will get back to you within 24 hours and help sort this out properly.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

4 päivää sitten

Hey buddy,

Really happy we could find a solution and get the strap to you in the end. Sorry again for the delivery trouble, but great to hear you like the band and that it feels elegant on the wrist.

Thanks for your patience and kind words.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

Fast shipping, great fit and solid build quality. That's exactly what we aim for. Thanks a lot for the recommendation, it means a lot to us.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

Fits like a glove is honestly one of the best things we can hear. Really glad you're happy with the quality and shipping. And yeah, we only use proper rubber on our straps so you know exactly what you're getting.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

We're really sorry to hear this and we always strive for 100% customer satisfaction, so we've clearly missed the mark here. That said, this honestly doesn't sound like us. We have two people working full time on customer support and we reply to all emails within 24 hours, so it's possible your message ended up at the wrong address or got lost somewhere along the way. Please email us directly at info@wristbuddys.com and we'll make sure to get this sorted for you right away.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

That's exactly what we aim for. Really appreciate the kind words and glad we could deliver on both fronts.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

Super happy to hear that! Thanks a lot for the thumbs up, means a lot to us.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

This honestly made our day. Really glad we could turn things around and that the new strap is a better fit for you. That's exactly the kind of experience we want every customer to have. Thanks a lot for taking the time to update your review, that means the world to us.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

Danke, das freut uns sehr! So happy to hear you're back for your second strap and that Johanna could take such good care of you. That's exactly the kind of team we're proud to have. Once a buddy, always a buddy. Greetings back to Switzerland!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

Toppen att höra! Kvalité och snabb leverans är precis vad vi siktar på varje gång. Kul att du är nöjd och tack för recensionen.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

A strap upgrade for both of you, that's a serious move. Really glad they fit well and that everything you needed came included. Thanks a lot for the kind words and we look forward to your next order.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

This is honestly one of the best reviews we've ever received. Really glad the quality, fit and overall experience lived up to expectations and then some. That's exactly what we aim for every single time. See you on the next order!

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

21. huhtik. 2026

Hey buddy,

We're sorry to hear you had this experience. New rubber straps can sometimes have a slight smell straight out of the packaging, but leaving it out to air for 10 minutes or so usually does the trick completely.

Regarding the return shipping, we completely understand it feels frustrating, but unfortunately we're not able to cover return postage costs. Shipping to you, back to us and all the handling in between adds up quickly and covering it all on both ends just isn't sustainable for us as a business.

We always strive for 100% customer satisfaction so if there's anything else we can help with, please don't hesitate to reach out at info@wristbuddys.com.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

14. tammik. 2026

Hey buddy,

We’re genuinely very sorry about this experience. This is clearly not how we want any customer to feel and we understand your frustration, especially when you paid for a specific premium shipping service.

Just to explain what happened, when you placed your order on December 23rd, FedEx informed us they would not pick up shipments due to Christmas Eve and multiple public holidays. The next available pickup would have been December 30th, which would have delayed things even further. Because of that, we made the decision to ship with DHL e-Commerce in the hope that you would receive your package faster. Unfortunately, in your case, that clearly did not work out and we fully understand why that feels unacceptable.

We take full responsibility for this decision. We tried to do what we thought was best, but we clearly made the wrong call here. We are human and sometimes we get it wrong and for that, we truly apologize.

Please email us at info@wristbuddys.com
so we can talk this through properly and see if there’s anything we can do to make this experience better for you. We always strive for 100% customer satisfaction and we’ve clearly failed to meet that standard here.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

14. tammik. 2026

Hey buddy,

We’re sorry this felt frustrating. Just to clarify, our support team does not work on Christmas Eve or Christmas Day so they can spend time with their families, just like most people do. Because of that, emails sent on December 24–25 are answered once we’re back during regular business hours.

That said, we always aim for 100% customer satisfaction and we’re happy to help you now. Please email us again at info@wristbuddys.com
and our team will take care of your case as soon as possible.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

18. jouluk. 2025

Hey buddy,

Grazie mille per il feedback onesto. Capisco assolutamente il punto sull’utensile ed è un suggerimento molto valido. Detto questo, sono davvero felice che il cinturino ti sia piaciuto e che abbia rispecchiato la descrizione. Grazie per la raccomandazione.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

18. jouluk. 2025

Hey buddy,

We’re really sorry about this and we always strive for 100% customer satisfaction, so we’ve clearly missed the mark here. A 10 day delivery is absolutely not normal for us and something must have gone wrong with your order.

We ship over 7500 orders every month and deliveries normally arrive within just a few days. We’ve checked our inbox and can’t seem to find your email, as all support and return cases are handled via email only.

Please try emailing us again at info@wristbuddys.com and our customer service team will do their absolute best to help you and turn this experience into something better. We’re not satisfied with this situation at all and would really like the chance to make it right.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

18. jouluk. 2025

Hey buddy,

We’re really sorry to hear this and we truly regret that this has been your experience. We always strive for 100% customer satisfaction and we’ve clearly missed the mark here.

Just to clarify a bit, the shipping fee connected to our lifetime warranty unfortunately does not cover our actual costs. We ship with express services, usually within 24 hours in the EU and 48 hours to the US, and the real shipping cost for us is often higher than what we charge, especially outside the EU and US. That said, we completely understand how this can feel frustrating from a customer perspective.

When it comes to returns, customers cover the return shipping as we otherwise would need to pay for shipping both ways, transaction fees and often receive a used strap that cannot be resold. These costs add up quickly and we don’t make anything back in those cases.

That being said, we’re genuinely sorry that this wasn’t clear enough and that you’re left disappointed. Our support team is always here to help and if you’d like, please email us at info@wristbuddys.com so we can see if there’s anything we can do to improve this experience for you.

Best wishes,
Samuel, CEO & Founder of Wristbuddys

Vastaus yritykseltä Wristbuddys

18. jouluk. 2025

Hey buddy,

Thanks for sharing this and sorry that it came across this way. We always strive for 100% customer satisfaction and clearly this didn’t feel right to you.

You’re partly right, prices have gone up, but not because of Black Friday. The price increase happened well before that as we’ve upgraded our straps, improved materials, invested more in development, faster shipping and we now fully cover duties and customs in markets like the US. On top of that, we’ve grown the team to keep service and quality at the level we want. All of this has increased our costs and unfortunately required a price adjustment.

That said, we completely understand how this can feel confusing or disappointing, and we’re genuinely sorry for that. If you’d like to talk it through or have any questions, please email us at info@wristbuddys.com and we’ll gladly help.

Best wishes,
Samuel Lavatt, CEO & Founder of Wristbuddys