TalkTalk Arvostelua 

Please avoid them at every cost. Bunch of idiots and rip off working there. My business is out of Internet for few days and now they want to send an engineer but I’ve to pay £160 for the engineer cost.
I will not renew my contract

Talk Talk could improve its service greatly by. Getting problems sorted quickly and professionally. Not making it difficult for loyal customers who do, after all, pay for their service.

If I could give zero stars for customer service provided by Talk talk I would.... atrocious company, do yourself a favour and avoid this company at all costs, lying, unreliable and incompetent

Yet again, we were promised a call today: 4 December between 10am-11am by our Case Manager - OF COURSE NO CALL. It was checked by two staff members that call was booked but as I said, I doubt we'll receive call.

We have had EIGHT CALLS BOOKED BY TALKTALK promising someone will call us AND NOT ONE HAS BEEN HONOURED.

Suggestion: With such low stars and with Customer Complaints Dept being constantly busy - and TalkTalk saying it cares in writing and verbally but every action shows it doesn't - there seems little point in making a suggestion. It is a nightmare of an organisation

Impossible to contact this must be the worst company I WAS FORCED TO JOIN as this terrible company bought out my previous one . It’s a shame there is not a 0 star for rating

Recently moved home and was advised I needed to set up a new package then cancel existing one when I moved. This I have since discovered was the wrong information and I could have just taken my existing package with me. Thought everything was sorted until three weeks after moving received a bill for two properties. Tried unsuccessfully to get to speak to someone and after three days of live chat / whatsApp messages have been advised it is sorted. Not holding my breath as was told this on 2nd October and it's now 19th October. Shocking customer service. If you try to phone you get cut off and sent a message - Bot doesn't understand what you are asking then you get passed to about 4 different advisors to be advised"we are closed for the day trying again tomorrow" They were never able to find the account I had tried to discontinue - so how did they manage to bill me for a service I wasn't using??? I have had no issues up until now regarding the actual broadband it is the disgraceful customer service which lets Talk Talk down. DO NOT RECOMMEND

I was sold a 500 mbps Full Fibre Broadband package by Talk Talk on 01.10.24, in the full knowledge that I planned to use my existing 1900 mbps Netgear Nighthawk Router, not the provided Eero Mesh WiFi Router, and that was the basis of the agreement and I proceeded with the contract with full disclosure on my part. The Sales operative, Alexandra, was very happy to sign me up on that basis, without any issues. The service was made active by BT Openreach on 15.10.24, which is clearly a very competent Company, although the Bandwidth was not yet set correctly. I queried this with Talk Talk today, 17.10.24 and they told me that they cannot provide any support if I use 3rd party equipment (i.e. a router). Ok, I said, you need to inform your sales team of this fact, who are happy to sell a service when you are using your own router. I asked for a complaint to be raised (reference CMP-769052), but I am unsure what they actually wrote in it. I have now chosen to move to another, more reliable provider, and the Talk Talk arrangement has been cancelled after just 2 days (I had opted for Talk Talk TV and NOW TV but never used them as I wanted to ensure my Broadband was right first - sadly that was not the case). So, just a note if you are considering using Talk Talk for Broadband, if you are thinking of using your own Router, which (like mine) may be considerably better to suit your personal needs, compared to the one supplied by Talk Talk, you need to think Twice. I am sure that the base full fibre broadband service provided (the BT Openreach backbone) is highly reliable, however the front end retailer can sometimes dilute this. It's worth noting that unlike Talk Talk, BT Openreach and EE/BT Broadband have no issues with you using your own Router connected either directly to the Optical Network Termination (ONT), or via the provided equipment. It makes absolutely no difference to the broadband service delivered as Fibre to the Premises (FTTP). Please take that into account when doing your research and making your decision on full fibre broadband providers.

Absolutely disgusting, contempt for customers, 70 year old pensioner, half blind, son awaiting knee replacements. No Internet for over a fortnight. Inquiries as what to do. GET. up a ladder I did as did mum no solution. Really SHOCKING advice let alone customer concern/service.

I have full fibre 500, with an Amazon eero Pro 6 mesh route from TalkTalk
I spent two hours, on a chat line - under the guidance of a "tech support" person - trying and failing, to set up new Pro 6 router. I am 76, and had to crouch in a corner, connecting and disconnecting leads etc.. , for two hours, before being instructed to return the "faulty? " router.
Two days later - I connected the new/replacement Pro 6, in 10 minutes.
Speed tests do indeed give a Wifi speed of 500 Mb, sat immediately next to router - but, six meters away, in next room - with door open - I record 120 Mb. And thats much the same anywhere around our modestly sized 3 bed bungalow. Meanwhile - i dont get a signal in the garden
So much for this much vaunted router and FFTP

These nasty liars have called me bad things on Trustpilot, saying that even after Al exec officer confirmed I now had no contract that I owe them money, I do not All equipment that was broken on receipt was returned They refunded a months payment to end the contract in full and now slandering me with more lies to make me seem the bad person. I am not. I am truly in shock. 77 in 4 weeks and never had a parking ticket My blood pressure is through the roof now, and if this kills me, please take care of my wife. I am sick to my stomach Thank you and keep safe, Best wishes Derek Here are their lies

Would give 0 stars. Can’t phone as I’m not available. I’ve gone through chat and email and still they ignore my issue. Coming back with the same questions.
They agreed on chat 3 month ago that this account was cancelled, then sent me 3 bills over next months and have the audacity to add Late fees.
WHEN WILL YOU CANCEL THIS ACCOUNT. 3 MONTHS OF ASKING AND WAS AGREED 3 MONTH AGO TO CANCEL!

VERY disappointed that TALKTALK has not upheld their promise to have a new router delivered to me SOONER than the 2-3 days normal delivery time. Ada (call handler) had assured me because I'm a priority customer, she would ensure I'd receive it sooner than that. Just received notification from Yodal it will be delivered MONDAY. This means I have had no internet access for almost a week when it arrives!!! INITIALLY REPORTED TUESDAY NIGHT, FAULT AND ORDER CONFIRMED WEDNESDAY MORNING BY 10.45 (AFTER BEING ON CHAT FOR ALMOST 1½ HOURS AND WAITING FOR LINE CHECK TO BE DONE A THIRD TIME SINCE PREVIOUS NIGHT). The fault was my router kept cutting out, and after a process of elimination checks I KNEW a new router was required. I worked in telecommunication industry for years, so I knew what was wrong. Absolutely shocking service. I stressed that the Internet is VITAL for me for video calls with specialists relating to my health. VERY UNHAPPY. I have appointment on Monday so have had to request parcel be left with neighbour. Looking into selecting a more reliable provider who actually keeps their promises and understands the meaning of "customer service". I wouldn't have minded the delivery time so much if I wasn't so reliant on internet.

They are scammers, . We hade a contract for 18 months and internet is shitt. I want to cancel my contract and now they saying its a 24 months contract. Customer Service is bulshtt.

They have updated their webmail twice recently, both times making worse than before, a 5 year old kid could have thought up better ideas......... They offer to help but you just go around in circles, wh wants to spend hours getting nowhere with the bot and a person dealing with sevral customers at the same time, as for security - I think they tell you that you have not given correct security details so as to get rid of you.

Totally ignored my refund & compensation claim oh dear what a mistake Talk Talk I have been in touch with my solicitor I WILL NOW SEE YOU IN COURT - HAVE ALSO REPORTED YOU TO CISAS 👍

May I suggest that everyone who has a problem with Talk Talk do the same! They need to know that the customer is king NOT THEM!

Time to find a better supplier. We have a paired fibre line with an adjoining house and they have been without the net for a month now. We had a temporary repair done on 2/1/24 and were told by OpenReach they would be back shortly to provide a new fibre cable. That didn’t happen and now the temporary repair has failed. TalkTalk are failing to get action by OpenReach

TalkTalk have been terrible. I have not had internet for several weeks (due to their issues). They wouldn't send an engineer to the house. Customer services were terrible. I lost a lot of money having to pay for mobile data to get internet. Did they fix the issue? No. Did they keep me on the phone for over 1-2 hours, pretending to resolve the issue (costing me extra money for any calls over 1 hour, due to their incompetence). Management haven't bothered to call me back to discuss this. To add insult to injury, they have sent an email to say they will give me £9.33 compensation! No, this is not acceptable. I paid for a service which I did not receive. At the very minimum, they should pay back all the money for the period I had no internet, and the calls to them that lasted more than 1 hour (and there were a lot). This is by far the worst Company I have ever dealt with. Unprofessional, ill informed. Don't waste your money on this Company. I wouldn't be surprised if they went bankrupt very soon.

Never use talktalk. Customer services are terrible. They read through their script repeatedly. They seem to ignore what you are saying to them. I have been contacting customer services and sent emails to them for the last 4 weeks advising them I was not renewing my contract, which finished on the 18 September 2023. They have bombarded me over the last 4 weeks with phone calls/ emails - 3/4 times a day denying any knowledge of my cancellation but at the same time offering new packages which I refused. Now they are talking about me choosing 2 different options to cancel and trying to charge me for another month. We had 3 engineers sent to us at our request because we had terrible cracking on the phone line. Could not hear any one talk. Each time talktalk engineers said they could find no fault and everything was ok. It was not. We had to unplug the house phone and just use mobiles. I would think twice about using talktalk. I would not recommend them. They are awful and incompetent.

I came to the end of my contract with talktalk.co.uk broadband so I tried to give my 30 day notice. I was on the phone for nearly half an hour before they told me I'd get a call within 2 days. Well they did, but they would ring once then hangup, not giving me time to answer. This went on, them phoning me multiple times and hanging up. I then phoned the company up again to complain. Where eventually managed to end my contract after half an hour. Why couldn't they do this the first time? I would never use this company again and I advise others not to either, as I now have to pay an extra month because of them stalling.

Its Ok apart from their VOIP Digital Landline and Customer Service. I got a decent price for a decent full fibre service, but beware the customer service side when things go wrong. I have had no major issues but calling with basic questions about my bill and on another occassion for compensation for down time was time consuming and overly complicated. They have basically an army of untrained receptionists who take your calls and act as "go betweens" conveying questions and responses between departments. Its crazy!

I asked a simple question about my contract and if i could migrate my VOIP number to another provider without breaking contract. Took literally hours - start of call was clean shaven - id grown a beard by the time I hung up without an answer!!!!!

I found their VOIP digital landline notoriously unrealiable too - dead silence after dialing numbers.

One positive is they have not turned to even more useless Chat Bots yet!