TalkTalk Arvostelua 

Why haven’t I been able to use my talk talk email on my laptop for the last 2 days. It tells me the connection to the server has changed, no I haven’t touched anything.
I went on the to my pc and after a few minute showed 30 new emails. Both the pc and the laptop (as far as I am aware) run through the same modem.
What the hell is going on!!??
16/9 I wonder if this is a surprise, but this morning all my email seem to be working. I wonder if I will get an explanation into what the problem has been (here’s hoping)

Heretohelp is a joke. Two weeks plus to respond and then do nothing.
Threatening cut off and legal action over bill though I cancelled months ago.
Sumply, don’t know what they’re doing.

Spent all night messaging to a robot probably about no internet.
Nothing sorted. Disgusting customer services, no humans answering the phone any more. Just messaging. !!!
Stressful, shocking customer service!!
Think of changing to BT.

Absolute joke got my mum was send equipment for setup engineer was meant to come yesterday but didn't bother showing up no email message or anything service is a joke

diabolical customer service no internet for 20 days, only phone call I had was to get me to stop switching to vodaphone. No phone calls to update me . I lodged a complaint only for phone call to be cancelled 4 times. I will change provider next time simply not good enough

WE have had repeated engineers fail to repair our excessively crackly line. We were charged £70 for one visit and told that we would be refunded once the repair was complete. We desperately want to leave talk talk due to the consistently terrible service.

To reply to Talk Talk, who had tried to get me to change my extremely bad review! My point proven, I leave a bad review, you write a meaningless reply passing the buck to another section of you company! WHAT A GOOD COMPANY WOULD DO IS GET THE SECTION OF TALK TALK THAT HAVE MADE THE ERRORS ON MY ACCOUNT TO CONTACT ME TO SORT IT OUT! NO YOU JUST PASS THE BUCK AGAIN! OMBUDSMAN HERE I COME TO SORT MY ACCOUNT UP AS OBVIOUSLY TALK TALK ARE INCOMPITANT OF DOING ANYTHING!!!!!!!!

had fibre fitted 10th June after they assured me I could keep my landline phone, phone was cut off and had openreach engineer come on 11th 12th 15th spent about 1 hour here and said they would speak to talktalk after a couple of days on . 16th had email from talktalk telling me they have found the fault their end and they would fix it, I have phoned them many times and when I mention phone they cut me off my husband has dementia and other medical problems all our medics keep in touch by phone, our bank friends family, their customer service is dreadful, I do not know what else to do

I contacted them to cancel my mothers contract. She has passed. At a cost of £170 it took me an hour
Amongst the questions that were asked-
where was i moving to and do i want transfer the account.
Who is my new supplier
would i like to continue paying - for the people who have bought the house!!! I was aeriously concerned for the health of the person i was chatting to!
Over 10 times i was asked to agree to a set of terms but they would not tell me what they were?
So far they are the 2worst handlers of a bereavement I have encountered.
But they got their money!

Switched to TalkTalk fibre. ONT box installed 28/4/2026. There was no internet connection from day 1. Waited till 2/5/2026 to contact TalkTalk. They did various checks and confirmed the problem was not with the equipment in my house. They sent an engineer on 16/5/2026. He spent 2 minutes at the house and left without fixing the problem and said he only checks equipment in the house. They had already confirmed there no problem with my equipment so should have sent an Openreach engineer. I am still waiting a resolution. No internet connection for 3 weeks but they keep taking my money. Customer Service is difficult to reach and very slow to respond. TalkTalk Account 9500182923.

Gary guidotti account no 3100850262 cmp978433 your tec manager ha no got a clue.openreach came last Saturday Checked everything and said line dis connected .my bill showed disconnected .fttp180038 .keeps getting me to put wires in direct sockets.but will not admit somebody disconnected flaged medical line of 74 year old pensioner with copd lung decrease.14 days without phone and a contract that's not worth paper it's written on .please no apologies just get proper manager to phone not
technical just to ensure this complaint thank you

Been with Talktalk for my internet provider for 20 years but they use BTS/openreach infrastructure.the main ground box is in my front garden less than nine feet away.I up graded to full fibre and talk talk arranged for a openreach engineer to come to my home and install the fibre.well it seems that any company that uses Open reach infrastructure does not get sent an openreach engineer they get sent some plonk from a third part company like MJ Quinn .they came and fedthe fibre cable through my wall but left the Grey feed tube hanging out the wall in the living room about 6 inches.the feed conduit from the box to my home sticks out from the ground and should be covered by a cowling/cover to stop dirt and rain getting into the ducting.the so called engineer did not do this.they did not even check the line to see if it was working properly then they left.a week later a chap from open reach was doing an audit to check the work was done to specification.they were bemused and said will be reporting the poor workmanship and get it corrected.a few days later the same engineer came back moaning that Openrech had stopped his payment as the work is not completed and a complaint had been made.i told him it was the person who came to audit their work who put the complaint in. the engineer did nothing or rectify the work and left.since then no one has been back to check the work or rectify it.Openreach have no way of contacting them directly the links online are dead numbers and if you contact the call centre you just get fobbed off.all they are bothered about is money and if you cancel your contract early.Talk talk are clueless.Openrech are just as bad.neither communicate with each other properly.im stuck in a incompetent companies loop.

Nover wanted to be with TalkTalk...got migrated to them from Post Office Homephone via Shell and Octopus. In my time not ewantin g to be wioth them my credit rating plummetted due to their incompetance...bnow sorted. Now they have offered me a decent deal but seem un able to itemise in writing what it covers eg voicemail plus...who pay for something that is just a recording on TalkTalks phone! Best leave them asap.

I’ve only used 1 star to be able to access writing complaint otherwise would have not rated at all!!
After many years with TalkTalk we signed up with a new provider who used the One Touch Switch on 6th March
However on 9th March TT sent us a bill due for the next month, consequently I have spent hours every afternoon going between online chats, messaging, and phone calls being transferred from one dept to another to try and sort this
The new provider tell us they have initiated the switch (and tried again) TT say they have not done it correctly and that our upcoming bill is valid! We are now potentially going to be paying for 2 providers even though we are not using TT service!!
A manager spoke to me on Thursday and promised to try and get our account cancelled and update on Friday, however it is now Saturday and still no response
Absolutely atrocious service!!!

Well after 20 years with TT it's time to move on, over the last 4 weeks I must have spent 15 hrs trying to sort my broadband, I'm coming to the end of my contract and god knows what's happened? promised Full fibre twice and twice cancelled. I spent spent over an hour last night and the same tonight...
NO more, time to switch, I have just spoken to 4 different people and then they said you need to speak to the loyalty team but they've gone home now they finish at 7pm!

I have been a loyal customer of TalkTalk for over 20 years. We have recently moved house but the new occupant of our old property stupidly told her provider (Sky) that she was moving in in December ( before the date had been confirmed) Sky therefore took over the property broadband. TalkTalk didn't tell me this until they sent a letter saying that I was leaving and as I was still in contract, there was a fee to pay. I DIDN'T CANCEL THE CONTRACT SO WHY DO I HAVE TO PAY THE BILL?? They tell me there is nothing they can do about it and that Sky/new occupant are responsible. I have been fighting this since December and the "debt" has now been passed to a debt collection agency! I have never been in debt in my entire life yet I now have a mark on my perfect credit score. How is this allowed to happen? I called TalkTalk at the time and asked for the contract not to be cancelled but they ignored it. They allowed Sky to take over the provision without asking me and they have now put me in the position of having a debt recovery company emailing me and adding their fees onto the bill. This is unscrupulous, illegal behaviour yet it's being allowed to happen. Avoid TalkTalk at all costs. You can't talk to them ironically and their other methods of communication are antiquated.

Having had an outage on my mother's telephone line for 22 days. Following over 9 times that TalkTalk was contacted about the issue and the assurances that when the phone line was up and running I would be compensated however guess what I was fully billed. Although I raised a complaint when I contact TalkTalk they had no evidence of my complaint. After spending 40 minutes on the phone to them first to the customer services I requested I wanted to speak to a manager then got put through to the complaints department call centre operative, I again requested I speak to the manager after 20 minutes of waiting I finally got put through to a manager who claimed "she could not hear me the line was bad" bearing in mind I had spoken to 2 others prior to this all of a sudden the line was bad. I m still awaiting contact from Talk Talk about compensation so I thought I d share the piss poor service this company delivers DO NOT USE TALK TALK!!!

The very worst Internet Service provider I have ever dealt with, only connected an hour and they could not give me my old phone number and spent well over 2 hours with many different agents contradicting one another!! One said the could close the order and restart it then passed to several other agents before they said it could not be done!! Maybe because its Friday the 13th!!

I rarely leave reviews, but I feel compelled to share this experience to warn others.

We left TalkTalk after months of unreliable service. The router worked intermittently, customer support was consistently poor, and as someone working from home, the outages meant I was unable to work for days at a time. Payments were always up to date, but the service simply did not function. Eventually, we switched providers and were told by TalkTalk that the account was closed.

Six months later, completely out of the blue, I received a phone call saying we owed over £150 and that it had to be paid within seven days. There had been no prior emails, letters, or notifications. When I explained that we had not used their service for months and had already changed provider, I was effectively told it didn’t matter. Despite the router clearly not working on our end, TalkTalk claimed they could see “no issues” and refused to engage further.

Wanting to be done with the situation, we paid the full amount to the penny after being told that once this balance was settled, the account could be closed.

Shortly after, I then received an email from debt collectors stating we owed a further £74.52 as a “cancellation fee”. This was a shock, especially after being explicitly told on the phone that the previous payment would be the final one. On top of this, I continued to receive repeated emails and phone calls chasing payment, despite my earlier conversations with TalkTalk confirming the matter was resolved.

I have now paid this final amount simply to wash my hands of the company and again requested that the account be closed.

The overall experience has been exhausting and stressful. TalkTalk’s automated support system is useless, takes you in circles, and makes it extremely difficult to speak to a human. When you finally do, the attitude is dismissive, unhelpful, and clearly focused on ending the call rather than resolving the issue.

This has been one of the worst customer service experiences I’ve had. Poor communication, aggressive billing practices, and a complete lack of accountability. I would strongly advise others to think carefully before choosing TalkTalk as a provider.

atrocious service .

steer clear if you value your time and sanity!