TalkTalk Arvostelua 

All is good when it's working but as I have discovered in the last year when it goes wrong customer support is nothing short of appalling. Over the last three days the service has dropped out every few minutes and the download speeds have dropped by two thirds. An hour was spent this morning online chatting discussing the issue which resulted in the agent suggesting it was a failure of the routers power adapter and a new one would be despatched! How could they possibly know? When challenged they agreed it might not be that and an engineer would be arranged. By early afternoon I had received no confirmation of an engineer visit as usually happens so again I used online chat. Guess what? No engineer arranged and no new power supply on its way. I then spent a further 2 & 1/2 hours online chatting, going round and round in circles as the agent persisted in suggesting it was a WiFi issue due to the location of my router despite my explaining I use a mesh system and that both WiFi and hardwired devices were affected. Even so I'm offered the opportunity to purchase a Mesh system! Then it was the number of devices connected. When challenged that of the 12 devices connected, ten were low bandwidth, such as my Hive heating hub, they agreed it seemed liked an Open Reach problem but still we went round and round for over an hour and a half before they agreed an engineer visit was needed.
This is now the third time this particular fault has occurred in 12 months. On the previous occasions the fault was a connection in the Open Reach street green box. Prior to contacting support I had completed TalkTalk's own online trouble shooting, rebooting the router, checking cables etc. Explaining this and the fact that this is repeat fault and previously engineers have confirmed the home set up is good and identified a fault on the network means nothing. They will insist it's your WiFi or router location, number of devices, type of device, you need to pay more for a better service etc.....literally for hours.
I understand that it is necessary for them to go through basic fault finding but it is clear that whatever you say is ignored/not read as the service agent just follows through a pre set script very politely telling you they are grateful to have the opportunity to help and bring the issue to a satisfactory conclusion etc. After several hours of this meaningless, condescending, insincere twaddle will have you angry and screaming in frustration.
If you read my previous review of TalkTalk concerning my experience of interaction with customer support previously you may wonder why I'm still a customer. I wonder too. Enough is enough and as soon as I can my hard earned will be going elsewhere.

Checking my broadband speed online with TalkTalk they claim that it is fine. This is a total fabrication, as every other speed checker shoes below 10mbps, I am paying and used to be receiving 35mbps. Also getting through to the right department is a nightmare, due to the ridiculous computerised questions.

TalkTalk still haven’t switched me over to new provider. You’re talking over a month now and caused me huge distress !!! Just sent them an email with DATES and TIMES when my new provider triggered the switch and was CONFIRMED by TalkTalk it yet they still say they need to do it again. I have never known such a poor poor service. They tell you what you want to hear and no one follows any escalated cases up. The customer is piggy in the middle between providers because they cannot be bothered unless they need your money. Keep doing what you’re doing talktalk if you want NO customers. This is 2nd complaint - because talktalk assured me it would get sorted. Too good to be true for them to sort . Thankyou talktalk . I will await threatening letters as to why you cannot take money out of my account anymore- perhaps then you will listen! Bring it on as I have enough proof and evidence as what you are doing is so wrong.

Talktalk Sent an engineer out, problem with broken wire outside the house, put in a new wire, then get my monthly bill with £75 charge for engineer added.. phoned and complained, they said wiring outside the property is my responsibility.. totally disgusting,, Talktalk will be leaving them

* BEWARE OF THIS COMPANY* This company are atrocious, i signed up with talk talk on 3/11/25 ( supposed 14day cooling off from contract) they sent out a router arriving on 15/11/25, connected on 17/11/25, same day wifi disconnecting constantly, no wifi on our mobile devices, intermittent disconnecting, time outs on downloading, absolute nightmare for the 4 days it has been in, engineer came out to say everything was fine and working correctly, however, once he left it all started again.. I have today asked talk talk to cancel my contract only to be told the 14 days are out from the contract date! This is a con as it took 12 days to send router and 2 days to connect.. I have also spoke to them about my 30day rights to cancel if no happy with the service, only to be told that i have again got to give them a chance to sort out the problem with their technical dept who have had 4 days to sort and still not working. Also have been told i will have cancellation fees and service charges if i cancel this, this can't be right surely ? I am not a vindictive person this is my first ever review but feel i must let others know just how bad and a con this company are. Use them at your peril! They also cut off calls half way through and disconnect the live chats without notice leaving you back to square one.. Really bad.
UPDATE - As you can see their usual response below which i have attempted to contact them on the website address they have provided, only to have it say "Sorry something went wrong" call us on 0800 blah blah to wait hours for an agent. No surprise there then ! You really are mad to take this company on, but hey it's up to you, i'm just giving you my experience as many others have..

Absolutely shocking customer service.
Tried to cancel my broadband as moving to another company. It took over a week to eventually get someone to listen they just kept offering new tarifs.... I've not had a contract renewal with them but still insisting on charging me an extra month before they will cancel, plus an admin charge....
Rubbish speeds ..top price..even after 10 years being a customer..shocking

The TALKTALK broadband is much worse then bad. Just to open an email can take 15 minutes. Lets not speak about downloading 1 photo.
The customer service is the worst possible. First waiting on the phone for 40 minutes, then you are passed over form one to another. The customer service do not have an idea on broadband, internet etc.
By the end, they just ignore you and no resolution. Avoid the company and the worst part is the customer service.

After finally getting through to Talk Talk, after many checks and the lady on the phone sounding board and being I thought rude we got nowhere. She even had me taking the telephone front cover off which I said what if I was a pensioner and couldn’t do it, she said everyone can do it. After 1hour 39 minutes I was cut off which I hear is a common occurrence.

Talk talk absolutely rubbish hit and miss internet constance problems with phone line cancelled before October 22nd Still charged up to November 14th( October 22nd being cut off points and threatened with extra charges if not payed

If you want to have the worst customer service possible then sign up with talk talk. Day 6 of no internet, they ignore you, impossible to talk to anyone, 0 resolution and good luck trying to talk to anyone! Absolute shambles of a company and the very worst customer service. Avoid avoid avoid!!!

I canceled with talk talk the same day they tuck ,£43 out of my bank for broadband only i advice anybody thinking of joining talk talk think again terrible service always none speaking English operaters that make out you have not canceled yet there biggest rip off company I've ever come across

You can't be helpful or constructive with this company. A dead loss. They took over from Shell, and it's been a bloody disaster!

I ended my association with TalkTalk after they sent me a renewal letter which would substantially increase my costs. Been a customer (phone and internet) for 8 years. I received an email today asking for a payment of £29.00 to end my contract. I was expecting to make a payment to them. My complaint is that the email threatened me with damage to my credit score unless I made payment immediately. I’ve paid and I’m just delighted to be rid of this awful company. A company that places no score on customer loyalty. Bye bye TalkTalk. Glad to be rid of you..

Another call to TalkTalk today with no completion date. Absolutely useless. If you want to remain in control of your anger and frustration please, please do not use this company they will annoy you continually with their bad service and lack of accountability. Please go to anyone else but TalkTalk. Their Trustpilot score speaks for itself😤

Do not use this abusive, dysfunctional company. I have now spoken to/had texts from 35 different people. All I tried to do was move one block further down the road. They had 3.5 weeks' notice to transfer landline and broadband. It all worked for one day and then nothing. This was 6 weeks ago. In that time I have been lied to, had an OpenReach and Talk Talk engineer visit who say the fault is with the TalkTalk software that needs to be turned back on. The person who organised my home move apparently cancelled my service! When I asked how did it work for one day then - no-one has the answer.
It is shameful that a customer of decades (since One-tel, then AOL then TalkTalk) is treated in such a shabby way. Suddenly 2 days ago they decided that OpenReach no longer support copper fibre services in my area. Surely this was known 6 weeks ago? The OpenReach engineer said everything in the cabling and hardware was ready to go he did not have a problem with copper fibre. Then the latest 'representative's' revelation that now I have to open a brand new more expensive full fibre contract in order to have a service - a service that did work as copper fibre for one day 9-10th August. What a cynical ploy to extract more money. The next available engineer's appointment is not the promised 14 days' time but FOUR WEEKS away. So by the 9th October, I will have had no internet for TWO MONTHS.
There are no overall managers to supervise the huge numbers of 'complaint managers', 'technical representatives', 'home move' representatives, 'order team'. So they all function as rogue agents who say any amount of misinformation and never adequately read the notes. Disgraceful and the opposite of caring for their business and customers.

The broadband itself isnt much of a problem if your in a small apartment like me. How ever, now im leaving the absolute nightmare of trying to cancel has sent me nearly over the edge. 4 live chats with 3 cutting me off half way through only to be told by the 4th i have to ring up.
Ring and get put on hold 3 times. Then i have to accept an aggreement just to cancel. Wtf is this all about. The woman sounded like she had a stick lodged up her arse. Fare enough on her i was abrupt but any1 would be after the farse ive had to face to try and just cancel after my contract end date. Think she may of been abit bummed out answering calls while all cheering and partying was going on in the background. No wonder ya always on hold. They to busy eating cake and cheering each others none existant accomplisments instead of doing what they paid to do

pure rubbish this company,do not have anything to do with them,paying good money for a pure crux of crap,go with sky or anyone else but not this crowd

Wow! Do the Directors of Talk Talk ever look at Trustpilot reviews?
 I would love to have been giving five star reviews as as I did WHEN my broadband was shell! My review is one star, because I am unable to get catch up service on my TV, and the broadband speed is appalling.
Online today I was persevering with The talk talk system for checking the speed, et cetera of my broadband. The remark at the end said there was a fault and would I check the modem for certain numbers. None of these were applicable because I still have the white shell modem.
My pay as you go phone emptied trying to get through to talk talk. I wish to be free of talk talk, without it costing me, because ever since talk talk, took over from Shell, my bill has gone up three times, and the service has got worse.
 I shall try to attach a photo of my Shell modem with shell numbers on it.
However, for the sake of TalkTalk business, I urge the managing director, to view Trustpilot and see how few five star reviews are there compared to, the one star reviews.

Bad experience with TalkTalk nine weeks without Internet four engineers came round and the fourth one fixed from the exchange we get to email of a few weeks saying that we have to pay the engineer £75 being on the phone for an hour and a half to sort this problem hasn’t been sorted out very very bad If there was a zero star option I would use it.

Talktalk canceled my full fibre order with less than a day notice, despite being told in a help chat by the Expert everything was sorted. Be warned, Talktalk mis-advise you and can’t solve a simple issue, just pass you around to other teams to waste your time