Help Disneyplus Arvostelua 323

Trying to redeem a code and says its already redeemed when it's not, 2 hours with agent to avail, absolutely shocking customer service from such big company, made make another account in which I had to put my card details and lo and behold I got charged. Avoid

Absolute trash service….. buffers and lags and buffers and lags. Internet speeds are good low latency and every other streaming service works flawlessly. Can’t get through 5 minutes of anything without it being a total mess.

This was the worst experience I have ever had with support. I waited over an hour. I called their help line, was put on hold for an agent. The agent was helpful...to a point. She could not complete everything that needed to be done. She stated that she had to wait for a "tier 1 agent". So she put me on hold. Although she did check in with me every few minutes. This wait was over an hour. I expected more from Disney. There is no reason for this long of a wait. The issue was that I changed email addresses, so needed that updated. doens't seen like rocket science to me. very very dissapointed

Disney is coming out with a lot of poor quality of content. The old content is reasonably good. But if they want active subscription base, they should come out with good quality content.

The agents try to be helpful, however, supervisors are inconsiderate and rude. I have called 3 times and been on the phone on hold for 1hour and a half every single time, after asking multiple times to be transferred to a supervisor and nothing. I was told I’d get a call back and it’s been 4 days, today I called and the agent practically was reading the conversation between her and the supervisor and it very much seemed like she was set on not giving me a refund. Mind you, they have been charging 3 times a month since May! They owed me $75, I received a partial refund and they canceled my account without me asking them to, then I was charged the day after they canceled my account. Apparently none of those issues are big enough for a supervisor to handle it she stated “I will not be refunding her any further” ma'am I do not care about the refund, it’s the fact that money keeps being taken out of my account without authorization and I want to make sure this won’t happen again, which no agent is able to guarantee. It’s not that difficult, I enjoy my membership and never wanted to cancel it, now I have to resign up. Also, her fix to the issue was to give me 2 free months of disney plus, which technically are not free since they never actually gave me the full refund and also charged me a day after canceling my account so really the 2 months I had already paid for, incredible…… makes absolutely no sense to me.

My app is still not working , I paid for this year membership and they said I don’t even have an account, I have the emails with the bills I paid and they just canceled my membership after I paid , so I paid for a Disney plus account but I don’t have it. and on top of that my app is saying that I have no internet connection while I’m on wifi and have cellular service and every other app works .
They didn’t help me at all .

Every other app on my firestick is fine. This app is slow, glitchy and crashes so often.
Come on Disney, if Netflix can make it work with so many subscribers, sort it out...it's not as if you are short of a bit of cash!

Disney has changed drastically in the last few decades. It used to be family oriented. Now all it appears to do is show homosexuality and gay stuff on cartoons. I have 3 children and this is ridiculous. Shame on you Disney.

The Disney+ app is hopeless on my fire TV. Constantly refuses to connect media with error 42, claims that the TV is offline (when it isn't), and choppy playback with audio since problems when it can actually be persuaded to work. In technical terms, it's by far the worst streaming service I've ever used.

Disney plus with ads is unavailable on Roku streaming devices and on Microsoft desktop and they don't mention that when you buy the subscription so you're stuck with your phone

One star is enough, be warned! I had a Samsung code for 12 months, I entered early in the year and they told me to wait until current subscription expired. So when it came time to do it again it was telling me it had already been redeemed. They didn’t care, were unprofessional so now they’ve lost a customer. Good riddance!

I started off with having some technical issues but I phoned the women and she sorted the problem quickly and efficiently she was very helpful and she made sure I had no problems.

The actual content is alright, however they are one of the many annoying companies that think sending you many pointless emails every single day will encourage us to spend our money with them and no obvious option to turn off junk crap on app or website.
Subscription cancelled!!!

I have had techincal issues for 6 weeks with my Disneyplus, disconnecting, buffering, not loading and generally being very slow to load. Contacted Disney and they tested my line, my apps etc etc then told me it was a known issue with their servers and that it would be fixed within 48hours. Oddly gave me a 4 month refund without even asking for one.

6 weeks and many calls later still no working disneyplus, and despite giving them call case number still have to do all the annoying tests again and again.

judging by all the reviews the issues with their servers is a major one that is not getting fixed soon

Disney is becoming increasingly expensive and is taking away stored media. It is changing its platform for the worse not better. Why the hell does it need to know my gender and birthday. The government is awfull into monitoring everything and everyone. I honestly don't have the time for it. Disney used to be a family corporation. Now they feed off of families and take children...

Took 8 different customer reps, 5 hours of my life, to sort out a problem. I also kept getting disconnected from the chats after a while so I would have to start from scratch and explain the entire thing again to the next person. I was then referred to higher support who were going to contact me in 24 hours, 6 days later and nothing. I think I genuinely need therapy after having to deal with all this, I could've cried out of pure frustration from the incompetence of the customer reps and the live chat that decided it didn't want to work after a while. Never never again. Worst customer service I've ever dealt with

The absolute worst streaming app and website that exists. I'm including Pureflix, College Humor, Twitch, any and all of them.

The app doesn't work at all (crashes on starting) on many android phones and it has been this way for years, yet they haven't fixed it.

Secondly, HOW IS THERE NO MINIPLAYER OR PICTURE IN PICTURE?? YouTube, Twitch, Netflix, Prime; all the streaming sites have it but this one? How are they such a huge and wealthy company with an awful product, one that is the exclusive source of many shows that millions of people watch?

Third, on desktop you will often just get a black screen instead of the website loading properly. Apparently this can happen because of ad blockers, VPN's, or for no good reason at all. A company that tries to squash VPN use in particular is unbelievably greedy and doomed to fail. They are used for privacy and many other perfectly legitimate reasons.

Fourth, they took a bunch of very popular shows off of other websites and television stations so they'd have them exclusively, then they don't even let you sign up from many (most?) countries or have a functioning service.

I'm honestly shocked that so many people I knew had Disney Plus, can't imagine why anyone would pay for this.

Oh, and also, they're now starting to charge you to watch their content WITH ADS. These companies try to lure you in with decent prices or free streaming with ads, then slowly raise them until you're paying as much as you did before but now have to watch ads on top of it. No justification for this.

Stop pushing LGBTQ on my children. Stay out of politics, and fix your garbage App.

One star because of “bundle deal” which is not a deal at all. Just like Hulu, you get charged for bundles you didn’t want and no refund. They will “discount” but you still end up being charged what seems like whatever they want to charge you. Phone call after call, month after month, I’ve finally decided to let the rest of the year go since I already paid more than enough for something I don’t use. Will be cancel next year and never buying again. Better off with cable than fumbling around with all these streaming services that are pure crap.

application tres mauvaise, bugs et saccades ainsi qu une tres mauvaise diffusion en streaming.. le contenu pour la france est ridicule