Overall I'm happy with service, we recently tried another brand. Then switched back. My only disappointment would be my last order was delivered after 8pm at night. With no textes or email of expe... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
The promotion enticed me, and broke a cycle of predictable suppers. Quality of food was excellent and recipes easy to follow and adapt to suit home grown veggies and extras for the family. Good work... Näytä lisää
The food was ok. We are not typically fancy eaters so the food was fine and the convenience was good. However, we just cancelled our subscription 15 minutes ago because hello fresh arbitrarily changed... Näytä lisää
Yritys on vastannut
Easy and yummy meals! Most ingredients are prepped, saves your time, very efficient. Has the exact food measurements needed, so you dont waste veggies. Tired of wandering in the grocery on what recipe... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
HelloFresh delivers great recipes and fresh ingredients to your home each week. Cook fast healthy recipes designed by nutritionists and chefs.
Yhteystiedot
Uusi-Seelanti
- hellofresh.co.nz
4,0
Hyvä
15 t. arvostelua
Pyytää asiakkailta arvosteluja
Tämä yritys pyytää asiakkailtaan arvosteluja – olivat ne sitten hyviä tai huonoja
Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
great recipes great products
24. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy you enjoyed our recipes and products! We appreciate your positive feedback and are grateful for your review.
- Daren
Easy & Convenient
It is convenient and it helps you have a dinner plan.
It has some tasty menu's, however, some are very similar, andI find it hard sometimes to choose.
31. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thanks for your feedback, Robyn, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
- Ricka 💚
We love love our hellofresh every week…
We love love our hellofresh every week 🤤😋👌
17. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy to hear that you love your HelloFresh deliveries every week! Thank you for sharing your positive experience with us.
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Great meal choices that appeal to all…
Great meal choices that appeal to all of the family. Our 2 boys are excited to choose the meals and then all over again when they arrive and it's time to cook! It's made a tiresome chore fun again.
10. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars, Bianca! ⭐
We're happy to hear that our meals appeal to your whole family! It's great to know your boys enjoy choosing and cooking the meals, and that we've made mealtime fun. Thank you for your positive feedback!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
Delicious convenience meals for a busy…
Delicious convenience meals for a busy family of five
19. heinäkuuta 2025
Vastaus yritykseltä HelloFresh New Zealand
We're glad you find our meals delicious and convenient for your busy family. Thank you for sharing your positive experience with us!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Ricka 💚
No box and zero communication
My box didn't turn up and I wasn't notified. When I queried it via the chat as that's the only way to communicate I was told two different reasons. One said there was an error with the courier and that I wouldn't be getting my box. The next person told me that my box got wet and wouldn't be delivered. Wasn't a good experience and I would expect better. The app said for the entire day that my box was being delivered. As our front door is quite exposed to the public we waited and waited....wasn't until I queried it's whereabouts at midnight that I was told there was no box.
So much for getting in touch team!
15. helmikuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you for your review, Shelley. We’re sorry to hear that your recent experience with our customer care team didn’t meet your expectations. We understand how frustrating that can be, and we’d really like the opportunity to make things right.
Our team will be reaching out directly to follow up and see how we can better assist you.
Ricka
Customer Resolution Specialist
HelloFresh
Yummy Food
We didn't receive the previous box due to it being damaged on its way. We did get the latest one and have already had one of the meals... delicious.
27. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for your review! ⭐
We are delighted to hear that you have been enjoying your meals!
Thank you for your feedback! We love to hear what we can do better and how we can turn your HelloFresh journey into a 5-star experience! After all, you're what we're here for and the greatest way we can improve is by listening to our Customers. ⭐🍽️
If you ever need a hand with your account or have any questions or feedback you can reach our awesome Customer Care team here:
Phone - (09) 886 9589
Live chat - hellofresh.co.nz
Facebook DM - http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Elise 💚
Great selection of menus
Great selection of menus of which most I’ve never come across. Great delivery service. They follow the instructions perfectly that I’ve given. Food once prepared and served is absolutely delicious. I have never had a meal that I have never enjoyed. Thank you. I know I’ll be with Hello Fresh for a long time yet.
14. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're happy to hear that you enjoyed the diverse menu options and delicious food. It's great to know our delivery service met your expectations with your instructions. Thank you for your positive feedback; we appreciate it!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
Fantastic meals!!!!
21. tammikuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren 💚
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We are so happy to hear that you had such an amazing experience! We appreciate your feedback and your time.
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
With delivery on the 7/4/2026 one…
With delivery on the 7/4/2026 one rotten kumara with the cheesy spiced pork rissoles and roast kumara
8. huhtikuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Hi,
Thank you so much for your review and giving us the opportunity to reach out and address your concerns. We appreciate you taking the time to share your experience. We're sorry the kumara was not up to standard with your cheesy spiced pork rissoles. We’ve reached out privately and look forward to connecting to make things right.
Blanch
Customer Resolution Specialist
HelloFresh
Good Food and Great Service
Good Food and Great Service, so we can recommend Hello Fresh. Wide variety of menu options makes it an interesting experience.
24. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Easy to follow recipes
Easy to follow recipes. Great quality of meats and veg. Delicious
18. marraskuuta 2025
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
These are great meals....
These are great meals, easy to follow instructions. Enough to feed my family.
24. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for your review! ⭐
We're over the moon to hear that you're enjoying being part of the #FreshFam!
We'd love to hear what we can do better and how we can turn your HelloFresh journey into a 5 star experience! After all, you're what we're here for and the greatest way we can improve is through your feedback. ⭐🍽️
You can reach our awesome Customer Care Team via:
📞 Phone: (09) 886 9589
💻 Live chat: hellofresh.co.nz
💬 Facebook DM: http://fb.com/msg/hellofreshnz
Happy cooking! 😊
- Blanch 💚
By choosing kid-friendly meals
By choosing kid-friendly meals, everyone got involved in the kitchen to cook dinner.
3. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Delivery issues
Unfortunately I’ve been disappointed by my deliveries for the past 3 weeks now, even with specific delivery instructions added, it seems it is still too hard to follow.
24. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Hi Kerianne,
Thank you so much for your review and for giving us the opportunity to reach out and address your concerns. Our goal is to understand your experience and provide any support you need in a way that’s most convenient for you. We’ve reached out privately and look forward to connecting to make things right.
Ricka
Customer Resolution Specialist
HelloFresh
Hello Hello Fresh makes a delightful difference to our dinner!
Hello Fresh offers lots of food options for me and my husband. Delivered on time to the door is excellent. I like the easy instructions and quick delicious recipes. Not much dishes to wash. So glad I chose Hello Fresh to make a difference to our meals.
5. huhtikuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
-Daren 💚
It’s convenient
It’s convenient, not to have to think every day what you are going to cook for dinner at night.
The meals are tasty. There is no waste.
7. kesäkuuta 2025
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the five stars! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Daren💚
Avoid HelloFresh
Avoid HelloFresh. My sign-up experience was a complete failure.
I signed up using my new address, yet they delivered my first order to my old house 80km away. So someone else got my box for free while I got nothing.
The response was exactly what you’d expect from a scripted call centre — refund offered, then a token $15, and when I pushed for the obvious fix (a replacement box), they agreed only if they removed my original sign-up offer.
So effectively: they make the mistake, I miss out entirely, and their “solution” is to claw back the very deal that got me to sign up.
That’s not just poor service, it’s a complete lack of accountability and basic common sense.
Cancelled immediately. Won’t be back
……………………
And as you can see the company did a stock standard response below of “we care” and “we will contact you”. But guess what, they never did!!!
4. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä HelloFresh New Zealand
Hi John,
Thank you for sharing your concerns in your recent review. We appreciate your feedback and the opportunity to resolve it.
I would be more than happy to personally investigate this matter for you and ensure a proper resolution. To proceed, I have requested contact information.
I hope we can turn this around and give you the true HelloFresh experience.
Daren
Customer Resolution Specialist
HelloFresh
Hello Fresh is good really enjoying the…
Hello Fresh is good really enjoying the meals but the only problem is when it's dropped off as sometimes it's left in the sun not where I have asked it to be left. You may need to talk to your delivery company
17. maaliskuuta 2026
Vastaus yritykseltä HelloFresh New Zealand
Thank you so much for the review! ⭐
We're delighted to hear that our boxes are working for your household!
If you have any questions or feedback, we're available 24/7 and are happy to help! 😊
You can give us a buzz on (09) 886 9589 or send us a direct message on Facebook at http://fb.com/msg/hellofreshnz. 💬
Happy cooking! 😊
- Blanch 💚
Trustpilot-kokemus
Kuka tahansa voi kirjoittaa Trustpilot-arvostelun. Arvostelun kirjoittajalla on oikeus muokata tai poistaa niitä milloin tahansa, ja ne näkyvät niin kauan kuin tili on aktiivinen.
Yritykset voivat pyytää arvosteluja automaattisten kutsujen kautta. Varmennetuksi merkityt arvostelut kertovat aidoista kokemuksista.
Lue lisää muunlaisista arvosteluista.
Käytämme omistautuneita ihmisiä ja älykästä teknologiaa alustamme turvaamiseen. Lue lisää siitä, miten torjumme väärennettyjä arvosteluja.
Tutustu Trustpilotin arviointiprosessiin.
Varmennus auttaa takaamaan, että Trustpilotissa lukemasi arvostelut ovat todellisten henkilöiden kirjoittamia.
Kannustimien tarjoaminen arvosteluille tai arvostelujen pyytäminen valikoivasti voi vääristää TrustScore-tulosta, mikä on sääntöjemme vastaista.