Was listened too. Understood what was happening. Felt very supported and given guidance. He had so much patience with my son even when his response wasnt positive. Whats next was always made cl... Näytä lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Clare gave a great overview and was really understanding. Helpful workshop - while I was aware of a lot of this through my job, it was great as a reminder and what to focus on as a parent. Great to ge... Näytä lisää
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I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Näytä lisää
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Great RTC company. Our assessor was great really understood my children. Took on board our views and what we had to say. Aftercare information sessions have been really helpful.
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Yrityksen tiedot
Yrityksen kirjoittama
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Yhteystiedot
www.held.health, EX2 4AN, Exeter, Yhdistynyt kuningaskunta
- 01392796491
- info@held.health
- held.health
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155 arvostelua
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Kind and compassionate when doing video…
Kind and compassionate when doing video call, easy to talk to and very understanding and informative.
13. toukokuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Hi Geraldine,
Thank you for your kind feedback. We’re so pleased to hear that you found the video consultation compassionate, supportive, and easy to talk through.
Our team works hard to ensure every patient feels listened to, understood, and fully informed throughout their journey, so it’s wonderful to know this was reflected in your experience.
We truly appreciate you taking the time to share your feedback with Held Health and wish you all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
Fantastic felt at ease
Was great my son doesn’t normally talk much in meetings he really strugglings but he managed the whole meeting
14. toukokuuta 2026
Vastaus yritykseltä Held Health
Hi Melanie
Thank you so much for your lovely feedback. We’re delighted to hear that your son felt comfortable enough to engage throughout the meeting, especially knowing how challenging these situations can sometimes feel for children.
Creating a supportive and understanding environment is incredibly important to us, so it’s wonderful to know he felt able to participate so well. We’ll be sure to share your kind comments with the team involved in his care.
Thank you again for taking the time to share your experience with Held Health — we wish you and your son all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
Right to choose is often a quicker…
Right to choose is often a quicker route to getting the support you seek, but it's not guaranteed that the experience will be any less chaotic than the NHS. The wait time with Held was lengthy, the communication atrocious, they lost our first set of paperwork, and the engagement with my eight year old ranged from dismissive to patronising...we got the diagnosis we needed but it wasn't a pleasant experience.
6. toukokuuta 2026
Vastaus yritykseltä Held Health
Hi Liz,
Thank you for taking the time to share your experience. We’re very sorry to hear that the process felt lengthy and frustrating, particularly at what we understand can already be a stressful time for families seeking support for their child.
We sincerely apologise for the issues you encountered with communication and paperwork, as well as for interactions that left you and your child feeling dismissed rather than supported. This is not the standard of care or experience we aim to provide.
While we’re pleased we were ultimately able to help secure the diagnosis you needed, we recognise that this does not outweigh the difficulties you experienced along the way. Your feedback is extremely important to us, and we would welcome the opportunity to better understand your experience in more detail so we can investigate this fully and continue improving our service.
A member of our team will be reaching out to you directly to gather some additional information and discuss your experience further.
Thank you again for your honesty, and we truly wish you and your family all the very best moving forward.
Kind regards
Amber
Customer Experience Manager
Held Health
We had an amazing experience with held…
We had an amazing experience with held health.
They were very understanding and were really good with my daughter.
I would definitely recommend and use again in the future if needs be
10. toukokuuta 2026
Vastaus yritykseltä Held Health
Thank you so much for your lovely review, Tammi.
We’re so pleased to hear that you and your daughter had such a positive experience with Held Health. Our team always strives to provide supportive, understanding care and it means a great deal to know this came across during your time with us.
Thank you for your recommendation — we truly appreciate your kind words and wish you and your daughter all the very best for the future.
Amber
Customer Experience Manager
Held Health
The autistic communication workshop was very helpful
The autistic communication workshop was very helpful as it was structured in a way that the info provided was applicable to a wider range of needs and situations. Bethany and Clare were very knowledgeable, and conducted the call in a calm and supportive manner without pressure. Many questions that were asked by other parents were the ones I wanted to ask, so I benefitted as well. I felt sad though to see how many other schools are not making reasonable adjustments, especially after receiving reports and diagnosis, something that crashes you down after the long journey to get there, maybe something needs more work on this front...but at least, I left not feeling alone.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Hello Veronica
Thank you so much for taking the time to share your experience. We’re really pleased to hear that you found the autistic communication workshop helpful and that the information felt relevant across a wide range of needs and situations. Bethany and Clare will be so encouraged to hear your kind words about their calm, supportive approach and the safe space they created for parents to ask questions and share experiences.
We also really appreciate your honesty about the challenges you described around schools and reasonable adjustments. We know how exhausting and emotional the journey to assessment and diagnosis can be, and it can feel incredibly disheartening when the support that should follow is not always in place. Your feedback highlights how important these conversations and shared experiences are, not only for practical guidance, but also for helping families feel less isolated.
We’re glad you left the workshop feeling supported and not alone, and we’ll continue working to advocate for better understanding and support for neurodivergent children and their families. Thank you again for sharing such thoughtful feedback.
Amber
Customer Experience Manager
Held Health
Great presentation with lots of…
Great presentation with lots of information and all very well explained with high effort put into Q&A afterwards.
28. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Hello Kirsty
Thank you for your lovely feedback. We’re so pleased to hear that you found the presentation informative and well explained. Our team puts a great deal of care into making sessions as helpful and accessible as possible, so it’s wonderful to know this came across.
We’re also glad that you found the Q&A valuable — creating space for questions and discussion is such an important part of these workshops, and we always aim to ensure attendees leave feeling supported and informed.
Thank you again for taking the time to share your experience.
Amber
Customer Experience Manager
Held Health
As previously stated from others on…
As previously stated from others on here and my sister currently also having the exact same issue..
I have completed parent section, it still said pending. My child’s school then completed as I received a confirmation theyd completed it. I redid my parent section thinking perhaps I didn’t click it properly then I got confirmation that it was complete and that I still needed the school one completed as it was pending?
Even though I’d received confirmation itd been completed.
I’ve very concerned about how that information is being handled especially with it being about my child
27. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Hi Bethany,
Thank you for taking the time to share your experience, and we’re very sorry for the confusion and concern this caused.
The conflicting confirmations you received were the result of an issue with one of our system automations, which incorrectly triggered status updates for some users. Our team identified the problem and is actively working on a fix to prevent this from happening again.
We completely understand why this was worrying, particularly given the sensitive nature of information relating to your child. We want to reassure you that this issue affected the status notifications only and was not the result of your information being mishandled or shared incorrectly.
We sincerely apologise for the frustration and uncertainty this created. Feedback like yours is extremely important in helping us improve both the reliability of our systems and the experience for families using Held Health.
If you would like us to review your specific case directly, please contact our support team and we’ll be happy to help further.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health
Amazing got my daughter the diagnosis…
Amazing got my daughter the diagnosis we have been waiting for and wait wasnt long at all definitely recommend them very polite and understanding with everything
1. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Hi Leonie,
Thank you so much for your kind words and for taking the time to leave a review.
We’re really pleased we could support your daughter in getting the diagnosis you had been waiting for, and that your experience with the team was positive throughout. Providing compassionate, understanding, and timely care for families is incredibly important to us.
Your recommendation means a great deal to the whole Held Health team.
Wishing you and your daughter all the very best moving forward.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health
Excellent
Excellent.
My son was assessed within a few weeks. We had more than one assessment as it was a complex case and I felt that we were listened to. From diagnosis to medication titration, the wait was only a few weeks. We are doing well with the medication titration, and I know that Held Health are there to support us through this titration. They have been wonderful for us, and I cannot thank them enough for changing our lives.
20. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for taking the time to share your experience.
We’re incredibly pleased to hear that you felt listened to and supported throughout your son’s journey, particularly given the complexity of his needs. Ensuring families feel heard, understood and guided at every stage—from assessment through to diagnosis and medication titration—is so important to us.
It’s wonderful to know that the process felt timely and that the support during titration is helping you feel confident moving forward. Hearing that this has had such a positive impact on your family truly means a great deal to the whole team.
Thank you again for your kind words and for trusting Held Health with your son’s care. We’re here to support you every step of the way.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health
Jack is amazing!
Held Health has been amazing in particular Jack.
He answered all our questions got back to us when we emailed or left a voice message and guided us through the whole process. Our daughter was seen for a dual referall in person and virtually and has now received her diagnosis. We are extremley gratefull. Thank you.
17. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for your lovely review.
We’re delighted to hear that you had such a positive experience with Held Health, and especially that Jack was able to support you throughout the process. Providing clear guidance, timely communication and reassurance is so important to us, so it’s wonderful to know this made a difference for you and your family.
We’re also really pleased that the combination of in-person and virtual support worked well for you, and that you now have clarity following your daughter’s assessment.
We’ll be sure to pass your kind words on to Jack—he’ll be so pleased to hear the impact he’s had.
Thank you again for trusting us with your daughter’s care.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
THE BEST!
We had been in the system of obtaining a diagnosis for ADHD and ASD for the previous two years, dealing with both community paediatricians and other private providers. HELD HEALTH were referred to us under the Right to Choose pathway and they didn't disappoint. Their processes were slick, the professionals we liaised with were fabulous and were clear experts in their field. Such a relief to deal with an organisation who aptly have the right name. We felt 'held' at all times of the process. We cannot thank you enough!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for your kind and thoughtful review.
We’re incredibly pleased to hear that your experience with Held Health felt so positive, especially after what sounds like a long and challenging journey to access the right support. It means a great deal to us that you found our processes clear and that our team provided expert, compassionate care throughout.
Hearing that you felt “held” at every stage is exactly what we strive for—it’s at the heart of everything we do. Supporting families in a way that brings clarity, reassurance and confidence is so important to us.
Thank you again for trusting us to be part of your journey and for taking the time to share your experience.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
Held Health has been extremely disappointing and, frankly, concerning.
My daughter was referred for a Right to Choose ASD assessment on 12/03. I submitted all requested forms by 16/03 and received confirmation that they had been received. I was then later told by email that the parent assessment had not been completed, which makes no sense given that the paperwork had already been acknowledged.
Since then, I have sent emails and left voicemail messages, and nobody has responded. For a service dealing with children’s assessments and sensitive personal information, this lack of communication and apparent disorganisation is unacceptable.
What is especially concerning is the handling of the information already submitted. If forms were received and acknowledged, why am I now being told something is missing, and what has happened to the information provided? Given the sensitive nature of these forms, this raises serious concerns about record keeping and data handling.
When parents are seeking an autism assessment for their child, they need clear communication, accuracy and reassurance that personal information is being managed properly. Unfortunately, my experience so far has been the opposite.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you for responding with your contact information so that I could look into your concerns.
I hope that the resolution reached was satisfactory and that your daughters continued journey with us is a positive one.
I apologise for the communication confusion that was driven by a system update issue. I understand how this caused concerned and I am taking steps to ensure that future updates yield better results. Please let me know if there is anything else I can do for you.
Kind regards
Amber Tweedy
Held Health
Good afternoon
Thank you for taking the time to share your experience, and I’m very sorry to hear about the frustration and concern this situation has caused.
We understand how important clear communication and accurate handling of information is—particularly when it relates to your child and sensitive personal data. From what you’ve described, this is not the standard of service we aim to provide, and we sincerely apologise for your experience so far.
We would like to investigate this as a priority to understand what has happened with your daughter’s referral and the information you have already submitted, and to ensure this is resolved for you as quickly as possible.
To help us do this, we will be sending you a request via Trustpilot for some additional details so that we can locate your records and review this fully. Alternatively, you are very welcome to contact us directly using the details provided in our response, and we will ensure this is picked up urgently.
Thank you again for bringing this to our attention—we take feedback like this seriously and will work quickly to put things right.
Kind regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
We have used Held Health for both ADHD and ASD
We have used Held Health through RTC and private assessments. Whilst the RTC application was smooth to navigate you do not get a dedicated contact support as you do with a private diagnosis. Having Jack as our primary contact both by phone and email was much more streamlined. All of the clinicians we saw for the ASD and ADHD appointments were kind, supportive and went beyond to help us. I wouldn't hesitate to recommend Held to anyone wanting to explore a diagnosis of ADHD or ASD
30. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for taking the time to share your experience with Held Health.
We’re really pleased to hear that you found both your ADHD and ASD assessment journeys positive, and that our clinicians were kind, supportive, and able to go the extra mile for you and your family. Providing a safe, compassionate experience is incredibly important to us, so your feedback means a great deal.
We also appreciate your comments regarding the difference between our RTC and private pathways. We’re always looking at ways to improve the level of support we can offer across all services, and your feedback is really valuable in helping us do that.
It’s wonderful to hear that Jack was able to provide clear and consistent support throughout your private assessment – we’ll be sure to pass on your kind words to him and the wider team.
Thank you again for your recommendation, it truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health
We had both of our sons assessed at…
We had both of our sons assessed at Held Health and had a wonderful experience with each. Our first son was assessed for both ADHD and Autism, and both assessments were completed in just 15 weeks.
Over seven years ago, we sought support from CAMHS for our second son and got nowhere, he was repeatedly rejected and discharged twice without our knowledge. He is now out of school entirely.
After such a positive experience with our first son, we decided to try Held Health for our second. I was honestly terrified, given the trauma we had been through at the hands of those who were supposed to help us. But every clinician we encountered was warm and professional, they put us at ease, and, most importantly, we felt truly listened to. He received his diagnosis in just 29 weeks.
A special mention must go to Jessica Hett, who was absolutely brilliant and incredibly knowledgeable. She is a real credit to the company. We are now hopeful that, with her report and recommendations, we can finally get our son into the right school and he can feel safe and happy in education for the first time in a very long time.
I am so grateful for everything Held Health has done for our family.
For anyone put off by reviews mentioning communication issues, yes, it can be frustrating at times, but staff do always get back to you. After years of being let down and ignored by the system, I'll take that any day.
13. helmikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for taking the time to share such a detailed and heartfelt review.
We’re incredibly grateful that you trusted Held Health to support both of your sons, especially after the difficult experiences you’ve had previously. It means a great deal to hear that you felt listened to, supported, and treated with warmth and professionalism throughout your journey with us.
We’re so pleased that both assessments were completed in a timely way and that you now have the clarity and guidance needed to help move forward—particularly in securing the right educational support for your son. Your hope for him to feel safe and happy in school is exactly why we do what we do.
A special thank you for highlighting Jessica Hett—your kind words will absolutely be shared with her. She will be delighted to know the impact she has had.
We also really appreciate your honest feedback regarding communication. We know how important timely updates are, and we continue to work on improving this across all of our services.
Thank you again for your trust, your openness, and your recommendation—it truly means a lot to us and to the families we support.
Warm regards,
Amber Tweedy
Customer Experience Manager
Held Health Team
Very misleading and shocking…
Very misleading and shocking communication. It tells you 20/28 weeks wait time once you are ready for assessment. What they don’t tell you is how long it takes to be ready for assessment. My GP submitted my son’s referral at the beginning of February. No confirmation it has been received, no response to email, telephone or call back. These processes are already a stressful time for parents without feeling totally ignored. While I do appreciate the demand for this service is high, a simple confirmation email is surely not too much to ask. I wish I had chosen a different provider.
23. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for sharing this with us—we’re really sorry to hear about your experience with Held Health, and we can only imagine how difficult and frustrating this must feel, especially when you’re trying to support your son.
You’re absolutely right to expect clear communication from us, including confirmation that a referral has been received. We’re truly sorry that you’ve felt ignored at such an important and stressful time—that’s not the experience we want any family to have.
While demand for Held Health’s services is currently very high, we know that this doesn’t make the waiting or lack of updates any easier, and we’re actively working on improving both our response times and how we keep families informed throughout the process.
We would genuinely like to put this right for you. If you’re happy to, please reach out to me directly and I will personally ensure this is looked into as a priority. I’ll confirm the status of your son’s referral and guide you clearly through the next steps.
Thank you again for your honesty—it really helps us improve. We’re here to support you and your family, and we’d truly value the opportunity to make this right.
Warm regards,
Amber Tweedy
Customer Experience Manager
Helpful WORKSHOP
REALLY CLEAR WORKSHOP aims, clear delivery, well paced and informative. Claire gave clear pertinent information about autistic burnout, what to look for, why and how our child might experience it and how to ask schools for help, and as parent how we can help our child if they experience this. Also provided information after the session, and answered lots of questions that the attendees asked.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for your kind feedback Burles—we’re delighted to hear that you found the workshop helpful and informative.
It’s wonderful to know that the aims and delivery felt clear, well-paced, and practical for you. We’re especially pleased that Claire was able to provide useful insights into autistic burnout and offer guidance on how to support both your child and work with schools. Creating a space where parents feel informed, supported, and able to ask questions is really important to us.
We’ll be sure to pass your lovely feedback on to Claire—it will mean a lot to her.
Thank you again for taking the time to share your experience with Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
The workshop was very informative and…
The workshop was very informative and easy to understand and follow
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for your lovely feedback—we’re really pleased to hear that you found the workshop informative and easy to follow.
We aim to make our sessions as clear, accessible, and helpful as possible, so it’s great to know this came across in your experience.
Thank you again for taking the time to share your thoughts and for being part of Held Health.
Warm regards,
Amber Tweedy
Customer Experience Manager
Would 100% Recommend
I had a brilliant experience with Held Health. We had our 3 appointments within the same month so there wasn't too much waiting in-between. Every professional I have spoken to has been so calm, polite and understanding. Our first appointment ran over but they didn't moan at all, they were happy to listen to all of my concerns which was such a nice change as other professionals have made me feel like a paranoid mum. During the in-person assessment the professional was so patient with my daughter, she didn't put any pressure on her and I could see that my daughter was as at ease as she can be when meeting new people. The diagnosis appointment was handled perfectly and felt really personal. Held Health noticed traits in my daughter that even I hadn't which was really helpful. My only niggle is that following the diagnosis we attended a workshop, this was 3 months post diagnosis and during it we were told about other workshops that had run, that it seemed quite a few people including myself hadn't been invited to. It seems as though there may be an issue with sending the invites out following diagnosis, so perhaps this can be looked in to but otherwise all in all I am extremely happy with the experience we have had with Held Health, thank you.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much Ellie for taking the time to share such a detailed and thoughtful review—we’re absolutely delighted to hear about your positive experience with Held Health.
It’s wonderful to know that you felt supported throughout the process and that our team made you and your daughter feel at ease. We’re especially pleased that you felt listened to and understood—creating a calm, compassionate environment for both parents and children is incredibly important to us. Your kind words about the assessment and diagnosis experience mean a great deal, and we’ll be sure to share this feedback with the team.
We also really appreciate you highlighting your experience following the diagnosis. We’re sorry to hear that you may have missed invitations to earlier workshops—this is certainly not the experience we want for families, and your feedback is incredibly helpful in identifying where we can improve. We will be looking into this to ensure all families are receiving the right information and support at the right time.
If you would like, please feel free to contact me directly and I’d be more than happy to check which workshops are available to you and make sure you don’t miss out on any future sessions.
Thank you again for your kind words and for trusting Held Health with your daughter’s care—we’re so pleased we could support you both.
Warm regards,
Amber Tweedy
Customer Experience Manager
Great service from start to finish…
Great service from start to finish and were a life line at a time that we needed to ensure the right support for our eldest starting school. Initial contact via email / telephone responses were slower but I know they were inundated with referrals at the same time we were referred so keeping up with demand will have been challenging for them! But once in the system no complaints at all. We were listened to for the first time with care, compassion and understanding. Will be issuing again once our son reaches the age of ADHD diagnosis. The workshops post diagnosis are also really helpful!
30. syyskuuta 2025
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for your kind and thoughtful review—we’re so pleased to hear that you had a positive experience with Held Health during such an important time for your family.
It means a great deal to know that you felt listened to with care, compassion, and understanding. Supporting families, especially during key transitions like starting school, is incredibly important to us, so we’re really glad we could be there when you needed it most.
We also really appreciate your understanding around the initial delays in communication. While demand has been high, we know how important timely responses are and are continuing to improve in this area.
It’s lovely to hear that you found the post-diagnosis workshops helpful too, and we’d be more than happy to support you again in the future when the time comes.
Thank you again for your trust in Held Health—it truly means a lot to us.
Warm regards,
Amber Tweedy
Customer Experience Manager
Supportive webinar.
Pleased course offered. Usefu. Never got the invite to all the other courses would have liked to attend and would ask that you re run them please. Useful to be able to ask questions live and see others' experiences. Would HH consider having a moderated forum for your service users also, I know cost implication and GDPR implication.
16. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you so much for your feedback Rebecca—we’re really pleased to hear that you found the webinar helpful and that you valued being able to ask questions and hear from other families.
We’re sorry to hear that you didn’t receive invitations to some of the other courses you were interested in. This is something we’re actively looking into, as we want to make sure all families have equal access to the support and resources available to them. We also appreciate your suggestion about re-running sessions and will certainly take this on board as we continue to develop our workshop offering.
Your idea of a moderated forum is also a really thoughtful one. We recognise how valuable it can be for families to connect and share experiences, and while there are important considerations such as safeguarding, cost, and data protection, it’s something we’re continuing to explore.
If you’d like, please feel free to contact me directly and I’d be happy to ensure you’re included in future workshop communications.
Thank you again for taking the time to share your feedback—it’s incredibly valuable in helping us improve and shape our services.
Warm regards,
Amber Tweedy
Customer Experience Manager
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