Both Paul jetton and Dr Shakeel Ahmed were attentive and made Seth feel very at ease. The consultations were pleasant and thorough. We felt listened to. We thank them very much for their contributions... Näytä lisää
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Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Näytä lisää
Yritys on vastannut
I can’t recommend Held Health highly enough for help with my sons recent ASD diagnoses. Every interaction I’ve had with them has been brilliant. From the initial email through to the feedback ap... Näytä lisää
Yritys on vastannut
I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Yhteystiedot
www.held.health, EX2 4AN, Exeter, Yhdistynyt kuningaskunta
- 01392796491
- info@held.health
- held.health
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I have been really disappointed with…
I have been really disappointed with the lack of communication from Held Health.
I completed the required forms and returned them, but I have never received confirmation that they were received. As a result, I have no idea whether my daughter has been added to the waiting list.
I have tried contacting you by both email and phone on several occasions but have not received a response. The only time I have heard back was after I made a complaint. It was then that I was informed the forms had not been received. However, the original request for the forms came through an email address that was not clearly identifiable as being from Held Health, so I missed it completely.
This experience has not inspired confidence. For a company providing healthcare services for children, I would have expected much better communication and a more reliable process for keeping families informed.
18. heinäkuuta 2026
Oma-aloitteinen arvostelu
Both Paul jetton and Dr Shakeel Ahmed…
Both Paul jetton and Dr Shakeel Ahmed were attentive and made Seth feel very at ease. The consultations were pleasant and thorough. We felt listened to. We thank them very much for their contributions leading to Seth diagnosis.
9. heinäkuuta 2026
I can’t recommend Held Health highly…
I can’t recommend Held Health highly enough for help with my sons recent ASD diagnoses. Every interaction I’ve had with them has been brilliant. From the initial email through to the feedback appointment, the communication has been prompt, professional and incredibly supportive.
The whole process was well organised, and I always felt listened to and kept informed. Everything was completed quickly, and any questions I had were answered with kindness and understanding.
We started the RTC pathway in January and received diagnoses by July. Our initial face to face was the day before my sons first day of school in September and HeldHeath were able to have it moved to June!
Thank you to everyone at Held Health for making what could have been a daunting process feel so straightforward and supportive.
14. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for such a heartfelt review Rachel
Reading your comments, it was your experience around your son's first day at school that really stood out to me. Starting school is such an important milestone, and I'm so pleased that the team were able to rearrange your appointment so your family could focus on that special day while still progressing with the assessment.
It's also wonderful to hear that you felt supported from your very first contact with us. We know families need clear communication, reassurance and compassion throughout the process, so it's incredibly rewarding to know that every interaction left you feeling informed and cared for.
Thank you for recognising the efforts of the whole team and for recommending Held Health so highly. We wish your son every success as he continues his journey with the right understanding and support around him.
Amber
Customer Experience Manager
Held Health
Chose to use Held Health for the RTC…
Chose to use Held Health for the RTC ADHD assessment. Great company to use. Would highly recommend and use again. All staff we have spoken to are great.Times are as advertised and communication was great. Thank you
12. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your lovely review, Sally.
It's fantastic to hear that your experience reflected exactly what you were expecting from the Right to Choose pathway. Providing realistic timeframes and keeping families informed throughout the process is something we work hard to achieve, so it's especially rewarding to know this was your experience.
I'm also delighted that every member of the team you spoke with left such a positive impression. I'll be sure to share your kind comments with the wider team, who will really appreciate your feedback.
Thank you for your recommendation and for choosing Held Health to support your family. We wish you all the very best for the future.
Amber
Customer Experience Manager
Held Health
Very disappointing
Very disappointing, online forms, a test and 25 min chat with me, then 20 mins with my daughter and gave her a diagnosis same time, do not feel like my daughter got full proper diagnosis compared to my eldest who was diagnosed a week before with a different company, lack of compassion, care and disinterest, very unprofessional. would not recommend.
4. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for taking the time to share your feedback.
I'm very sorry to read that this was your experience. It is clear from your review that you left the assessment feeling disappointed and without confidence in the outcome, and that is never how we want any family to feel.
Following our recent conversation, I'm pleased that we've been able to discuss your concerns in more detail. As agreed, we are currently reviewing your daughter's assessment with the clinicians involved, and our Pathway Lead will be carrying out a reassessment at a time that is convenient for both you and your daughter. We hope this will provide you with the opportunity to feel fully heard and ensure that any remaining questions or concerns are properly addressed.
We take feedback of this nature extremely seriously. Every family should feel that their child has been treated with compassion, respect and professionalism, and whenever we believe there is an opportunity to review our approach, we are committed to doing so.
Thank you for giving us the opportunity to put things right. We look forward to meeting with you again and working with you to ensure your daughter receives the care and assessment she deserves.
Amber
Customer Experience Manager
Held Health
Excellent assessment by one of their…
Excellent assessment by one of their Doctors who diagnosed my son. This is the second time I’ve used HH and although it can be challenging communicating with them , once appointments are through, the service from there on is very good. I am awaiting my son’s report, after being assessed Tuesday, it will be through by the end of the weekend, so quick to get your reports. We are now being referred for both my children for ASD assessments after it was recommended and I’ve been happy with the service I’ve received. I’ve already recommended to others
8. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Michelle.
The fact that you've chosen Held Health for a second time is a real vote of confidence in our team, and we're incredibly grateful for the trust you've placed in us to support both of your children.
I'm pleased to hear that your son's assessment was a positive experience and that you found the report turnaround reassuring. We know how important it is for families to receive clear information promptly so they can begin planning the next steps without unnecessary delays.
I also appreciate your honest comments about communication before appointments. We recognise this has been an area where we needed to improve, and over recent months we have expanded our support teams, reopened our phone lines and continued to strengthen our communication processes to provide families with more timely updates throughout their journey.
It's wonderful to hear that you've already recommended Held Health to others, and we hope your children's upcoming ASD assessments are just as positive an experience. Thank you again for your continued trust and support.
Amber
Customer Experience Manager
Held Health
ADHD right to choose
ADHD right to choose was a relatively fast service, was very pleased with both the assessment and medication appointments. Medication was particularly fast! Only negative would be the communication throughout the whole process as couldn’t check whether all forms had been received. Overall a great experience though and would highly recommend!
1. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your thoughtful review.
It's fantastic to hear that both your assessment and medication pathway exceeded your expectations. We know that once a treatment plan has been agreed, families are keen to move forward without unnecessary delays, so it's particularly encouraging to hear how quickly your medication appointments progressed.
I also appreciate your feedback about communication during the earlier stages of the process. Not knowing whether important forms have been received can understandably create unnecessary worry. We've listened to feedback like yours and have since resolved an issue affecting some of our automated confirmation emails, alongside continuing to strengthen our communication processes to provide families with clearer updates throughout their journey.
Thank you for recognising both the positives and the areas where we can improve. Your recommendation means a great deal to us, and we're delighted that, overall, you had such a positive experience with Held Health.
Amber
Customer Experience Manager
Held Health
Quick turnaround
I took only 7 months from referral to diagnosis via the right to choose
1. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Talida.
I'm so pleased to hear that you had a positive experience with Held Health. Receiving answers within a timeframe that allows families to move forward is incredibly important, and it's encouraging to know that you felt the process progressed efficiently through the Right to Choose pathway.
We appreciate you placing your trust in our team and are grateful that you took the time to share your experience. We wish you and your family all the very best for the future.
Amber
Customer Experience Manager
Held Health
Amazing experience with Held Health
Amazing experience with Held Health. I recommend them!!
Clinicians:
Dr Rebecca Kiesel - amazing to talk to.
Dr Shakeel Ahmed - spoke to my child in a lovely manner which made her feel so comfortable.
30. kesäkuuta 2026
Vastaus yritykseltä Held Health
ank you for your wonderful review.
It was lovely to read your comments, and I'm especially grateful that you took the time to recognise both Dr Rebecca Kiesel and Dr Shakeel Ahmed. I'll be sure to pass your kind words on to them.
It's fantastic to hear that Dr Rebecca made you feel comfortable throughout the process, and that Dr Shakeel was able to build such a positive rapport with your daughter. Helping children feel relaxed and understood during an assessment is so important, and it's wonderful to know that his approach made such a positive difference to her experience.
Thank you for your recommendation and for placing your trust in Held Health. We wish you and your family all the very best for the future.
Amber
Customer Experience Manager
Held Health
Exceptional service
Our experience with Held Health throughout our daughter’s ADHD assessment and diagnosis has been exceptional. From the very beginning, the team was kind, professional, and incredibly supportive, making what could have been a stressful process feel straightforward and reassuring.
The clinicians took the time to really understand her and listened carefully to our concerns. We never felt rushed, and every stage of the assessment was explained clearly. Their compassionate and thorough approach made us feel confident that our child was being seen and understood as an individual, which we had had concerns about due to her masking heavily.
Receiving the diagnosis has given us a much better understanding of our child’s needs and has been an important step towards getting the right support as she transitions to secondary school. We are so grateful for the care, expertise, and empathy shown by everyone at Held Health throughout the process.
I would highly recommend Held Health to any family seeking an ADHD assessment for their child.
17. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for such a thoughtful and generous review.
Reading your comments, what resonated with me most was your description of your daughter feeling seen and understood as an individual. We know that many parents worry that their child's experiences—particularly when they mask their difficulties—may not be fully recognised, so it's incredibly reassuring to hear that our clinicians took the time to build a complete picture and gave you confidence in the assessment process.
I'm also pleased that the diagnosis has provided greater clarity as your daughter prepares for the transition to secondary school. We understand what a significant milestone this is, and we hope the assessment and recommendations will help ensure she receives the support she needs as she embarks on this next chapter.
Thank you for recognising the kindness, professionalism and compassion of the team. I'll be delighted to share your feedback with everyone involved, as they'll be incredibly proud to know they made such a positive difference to your family's experience.
We truly appreciate your recommendation and wish your daughter every success as she moves into secondary school.
Amber
Customer Experience Manager
Held Health
I feel extremely let down
I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be exact) with the registration forms, questionnaires, school forms and feedback forms and myself and the school filled them out and sent them back within a week. It’s now 7th July 2026 and I have received no communication, whether or not Held Health has received them. I have tried emailing (several times) and calling but with no luck. I understand there is a back log of referrals but as you can imagine I am extremely worried and feel let down.
7. heinäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you for taking the time to share your experience.
I'm so sorry to read how worried and disappointed this situation has left you. After completing all of the paperwork so promptly, it's completely understandable that you would expect confirmation that everything had been received and reassurance that your daughter's referral was progressing.
Unfortunately, there was an issue with one of our automated communications, which meant that some families did not receive the usual confirmation once documentation had been received. I'm pleased to say this has now been identified and resolved, but I appreciate that this doesn't change the uncertainty and frustration you experienced.
We also recognise that our communication during this stage of the pathway has not always met the standard families deserve. Over recent months, we have expanded our support teams, reopened our phone lines, and continued to strengthen our communication processes to ensure families receive clearer updates and more timely responses.
I would very much like the opportunity to look into your daughter's referral and provide you with an update. I have requested additional contact details from you via Trustpilot. Once received a member of our team will be reaching out to you directly to confirm where she is in the process and answer any questions you may have.
Thank you for bringing this to our attention. We appreciate your feedback and hope we can restore your confidence in the service as your daughter's assessment progresses.
Amber
Customer Experience Manager
Held Health
The time to get a appointment was over…
The time to get a appointment was over 11 months after submitting was lost. Eventually got an appointment and feedback was 3 days later. This turn around time was quick
5. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for taking the time to share your experience.
Firstly, I'd like to apologise for the delay you experienced after your referral was submitted. I appreciate how upsetting and frustrating it must have been to discover that your referral had not progressed as expected, particularly after waiting so long.
I'm pleased that, once the assessment process began, your experience was much more positive. Receiving your feedback appointment and report within just a few days meant you were able to move forward quickly, and I'm glad we were able to provide that level of responsiveness.
Although we can't undo the frustration caused at the beginning of your journey, we have learned from situations like this. We have strengthened our referral and communication processes to reduce the risk of similar issues occurring and to ensure families receive clearer updates throughout their pathway.
Thank you for your honest feedback. It helps us continue to improve, and we appreciate you recognising the positive aspects of your experience despite the difficult start.
Amber
Customer Experience Manager
Held Health
Friendly and professional service
Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working with our daughter, putting her at ease straight away. We received our report quickly and this was also thorough and contained useful detail, links, and advice. We would definitely recommend Held Health to others.
24. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your thoughtful review, Claire.
It was a pleasure to read your comments, particularly your recognition of Cristina MacLeod and Dr Kym Hildyard. I'll be sure to pass your feedback on to them both, as I know they will be incredibly grateful to hear the difference they made to your family's experience.
Helping children feel comfortable enough to engage during an assessment is so important, and I'm pleased that Dr Hildyard was able to put your daughter at ease from the outset. Combined with Cristina's professionalism and thorough approach, it's lovely to hear that you felt your family was in safe hands throughout.
I'm also pleased that you found the report useful. We aim to provide families with more than just an outcome, ensuring reports include practical advice, helpful resources and recommendations that can support children beyond the assessment itself.
Thank you for your recommendation and for placing your trust in Held Health. We wish you and your daughter every success for the future.
Amber
Customer Experience Manager
Held Health
Very polite staff where gud And really…
Very polite staff where gud And really nice
27. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Tammy.
Kindness and courtesy can make all the difference when families are attending appointments, so I'm really pleased to hear that you found our team polite, friendly and welcoming.
Your feedback will be shared with the team, who will be delighted to know they helped make your experience a positive one.
Thank you for choosing Held Health, and we wish you all the very best for the future.
Amber
Customer Experience Manager
Held Health
Good experience.
Good experience.
All staff we spoke to with were professional and understanding.
4 stars as felt communication early on was lacking. After submitting forms, there was no confirmation to explain all had been received and what next step was.
However communication once assessments dates were offered was fantastic. Written feedback arrived back sooner than the timeframe we were given.
Thank you
16. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your balanced and thoughtful review, Pamela.
I'm pleased to hear that your experience with our clinical team was a positive one and that you found everyone professional and understanding. It's also encouraging to know that, once your assessment dates had been arranged, communication met your expectations and your report was delivered even sooner than anticipated.
I also appreciate your comments about the early stages of the process. You're absolutely right that receiving confirmation after submitting forms provides reassurance that everything has been received and that the referral is progressing as expected. Following feedback from families, we have reviewed this part of our communication process and resolved an issue that was preventing some of our automated confirmation emails from being sent. We have also continued to strengthen our communication processes to ensure families receive clearer updates while waiting for the next stage.
Thank you for highlighting both the positives and the areas where we could improve. Feedback like yours helps us continue to refine the experience we provide for families.
Amber
Customer Experience Manager
Held Health
Overall impressed
Fantastic service. Responses to emails could at times be improved, but overall the service we have received has been good.
26. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Gen.
I really appreciate your honest feedback. It's encouraging to hear that, overall, you had a positive experience with Held Health and felt well supported by the team.
I also want to thank you for highlighting the delays you experienced with email responses. We know how important timely communication is, particularly when families are waiting for updates or have questions. Over the past few months we've expanded our support teams and continued to refine our communication processes to improve response times, and we're already seeing positive improvements.
Thank you for recognising the care you received while also helping us identify where we can continue to do better. Feedback like yours plays an important part in shaping our service.
Amber
Customer Experience Manager
Held Health
Brilliant experience
Brilliant experience, what very detailed and couldn’t fault them, wait time was around 28 weeks
2. heinäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Alicia.
It's fantastic to hear that the experience lived up to your expectations. We know families are looking for a service that is both thorough and timely, so it's especially pleasing to hear that you found the assessment detailed and felt the waiting time was as expected.
Providing comprehensive assessments without unnecessary delays is something our clinical and operational teams work hard to achieve, and your feedback is a wonderful reflection of their efforts.
Thank you for your recommendation and for choosing Held Health to support your family.
Amber
Customer Experience Manager
Held Health
Helped in so many ways
Helped in so many ways. Very happy with the service they provide and would 100% recommend them to anyone who could benefit from them and their support
30. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your wonderful review, Amalinde.
Reading that we've "helped in so many ways" is incredibly meaningful. Supporting families isn't just about the assessment itself—it's about giving people the understanding, guidance and confidence they need to move forward, so it's lovely to know we've been able to make a positive difference for you.
Your recommendation means a great deal to everyone at Held Health. Knowing you would encourage others to use our service is one of the highest compliments we could receive.
Thank you for placing your trust in us, and we wish you and your family all the very best for the future.
Amber
Customer Experience Manager
Held Health
Brilliant experience with Dr Kym Hildyard
Held Health were excellent from start to finish. The whole process was smooth, clear, and well communicated, with regular updates on progress and next steps.
Our final assessment with Dr Kym Hildyard was the highlight. She was flawless — warm, friendly, incredibly knowledgeable, and instantly put us all at ease. She was especially fantastic with our son, helping him understand the process and what it means for him in such a kind and reassuring way.
We couldn’t recommend Held Health, and Dr Kym in particular, highly enough.
30. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you for such a generous review, Tim.
Your comments perfectly capture what we hope every family experiences when they come to Held Health. Knowing that the process felt clear, well organised and that you always knew what to expect is incredibly rewarding to hear.
I'm especially pleased to read your feedback about Dr Kym Hildyard. Helping children understand the assessment in a way that feels reassuring, while making parents feel equally supported, is a real skill. I'll make sure your kind words are shared with Dr Kym, as I'm certain she'll be touched to know the impact she had on your family.
Thank you also for recognising the communication and coordination throughout your assessment. It takes a whole team working together behind the scenes to deliver a seamless experience, and your feedback is a wonderful acknowledgement of everyone's efforts.
We truly appreciate your recommendation and wish you and your son every success for the future.
Amber
Customer Experience Manager
Held Health
Vastaus yritykseltä Held Health
Thank you for your review, Ms Hayley Francisca.
I'm so pleased to hear that your experience was a positive one and that you found it easy to access your appointment. We know that even practical details, such as finding the location and arriving without added stress, can make a real difference to the overall experience.
Thank you for taking the time to leave your feedback. We wish you all the very best moving forward.
Amber
Customer Experience Manager
Held Health
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