Held Health Arvostelua 

Vastaus yritykseltä Held Health

2.6.2026

Thank you for your review, Emma.

We're delighted to hear that you found our clinicians experienced and that communication throughout your journey was prompt and helpful. Receiving timely information and having confidence in the expertise of the team supporting you can make a real difference during the assessment process, so it's wonderful to know this was your experience.

Over recent months, we have continued to invest in our patient support services by expanding our team and reviewing our communication processes to further improve the experience for families. We're therefore especially pleased to hear that these efforts are having a positive impact.

Thank you for taking the time to share your feedback and for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

Päivitetty 1.6.2026

Thank you for taking the time to share your experience.

We're pleased to hear that your initial experience with Held Health was a positive one and that you found the process straightforward and efficient in the early stages. However, we're sorry to learn that your experience since being referred for a second assessment has not met the standard you rightly expected.

We understand how frustrating it can be to feel that communication has been lacking, particularly when requests for additional information are made at short notice. The information was requested as a separate assessment was requested and we wanted to ensure that we had the most up to date information regarding your childs circumstances in order to best assist them. We should have made it clearer that if there were no changes to circumstances for further forms were required. We appreciate your feedback regarding this, as we recognise that earlier communication and clearer coordination could have helped make the process smoother for you and your family.

Over recent months, we have experienced significant growth in demand for our services, but we fully acknowledge that this should not impact the experience of the families we support. To address this, we have recruited additional members to our support team, reopened our phone lines, and are currently reviewing our communication processes to improve responsiveness and ensure families receive timely updates throughout their journey.

We would also welcome the opportunity to better understand your experience and review where things may have fallen short. A member of our team will be reaching out directly to discuss your feedback and provide an update regarding your assessment pathway.

Thank you again for your honest feedback. We hope to restore your confidence in the service and support you through the next stage of the process.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your kind words, Laura.

It means a great deal to hear that Held Health has been able to support your family during what sounds like a very difficult time. We know that seeking answers and navigating the Right to Choose pathway can often feel overwhelming, and our goal is always to make that journey a little easier for the families we work with.

Knowing that our service is making a positive difference to your family is incredibly rewarding for our team, and feedback like yours reminds us why the work we do is so important.

Thank you for placing your trust in Held Health, and we wish you and your family all the very best moving forward.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for taking the time to leave a review, Rachael.

We're delighted to hear that our team helped both you and your daughter feel comfortable throughout the process. We know that attending assessments can sometimes feel daunting, particularly for young people, so creating a welcoming and supportive environment is something our clinicians and staff work hard to achieve.

It's also wonderful to know that you found the team knowledgeable and approachable. Building trust and helping families feel at ease from the outset is an important part of delivering the best possible experience.

Thank you for choosing Held Health and for sharing your feedback.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your review, Katy.

We're incredibly pleased to hear that you felt listened to throughout your Right to Choose journey. Every family's circumstances are unique, which is why it's so important to us that we take the time to understand the full picture, considering not only the assessment findings but also the experiences, concerns, and evidence shared by families.

It's wonderful to know that you found the team professional and supportive during the process. We understand how important these assessments can be, and we're committed to ensuring families feel guided and supported every step of the way.

Thank you for trusting Held Health with your family's care and for taking the time to share your experience.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your review, Beth.

We're delighted that you found the team both professional and knowledgeable throughout your experience. Assessments are most effective when clinical expertise is combined with kindness and understanding, so it's particularly rewarding to hear that both of these qualities stood out to you.

Your recommendation means a great deal to us, and we will be sure to share your comments with the wider team, who work hard to provide the highest standard of care to every family we support.

Thank you for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your feedback, Vicky.

We're pleased to hear that you found the service fast and that the doctors were friendly, helpful, and supportive throughout your experience. Receiving answers and guidance quickly can make a real difference for families, so it's wonderful to know this was reflected in your journey with us.

We also appreciate your honest comments regarding our email response times. We understand how frustrating it can be when you're waiting for information or updates, and we recognise that our communication has not always been as timely as it should be. To address this, we have recently expanded our support team, reopened our phone lines, and are reviewing our communication processes to improve response times and provide a better experience for our patients and families.

Thank you for taking the time to share both the positives and the areas where we can improve. Feedback like yours helps us continue to develop our service.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your review, Marcella.

It's wonderful to hear that you found the assessment both thorough and professionally delivered. Our clinicians work hard to ensure every assessment is evidence-based, comprehensive, and tailored to the individual, so it's particularly rewarding to receive feedback recognising their expertise.

We're also pleased that the process moved swiftly for you. We understand how important timely access to assessments can be for families seeking answers and support, and we're glad we were able to provide a positive experience.

Thank you for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for taking the time to share such a thoughtful review, Charley.

Reading feedback like yours reminds us why we do what we do. Receiving an ASD and ADHD diagnosis for not one, but both of your sons is a significant journey, and we're honoured that you chose Held Health to support your family through that process.

What stands out most from your review is your mention of feeling listened to. We know that many parents come to us after months or even years of questions, concerns, and advocating for their children. Taking the time to understand each family's unique experiences is a vital part of what we do, and we're delighted that you felt heard, supported, and reassured throughout.

It's also wonderful to know that your sons felt comfortable during their appointments. Creating an environment where young people can engage at their own pace, without feeling pressured or rushed, is something our clinicians are deeply committed to.

Thank you for your trust, your kind words, and your recommendation. We wish you and your family all the very best as you move forward with the next stage of your journey.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for taking the time to share your feedback, Alex.

We're sorry to hear that your experience differed between your two children's assessments and that you were left feeling the service did not meet your expectations in all areas.

At Held Health, we strive to provide every child and family with a thorough, individualised assessment experience, regardless of whether they access our services privately or through the NHS Right to Choose pathway. We recognise that receiving feedback suggesting the process felt rushed is concerning, and it's certainly not the experience we aim to deliver.

We understand the importance of families feeling that they have been given the time, attention, and opportunity to fully share their concerns, and we're disappointed to hear that this was not consistently your experience.

We would very much like the opportunity to better understand the circumstances surrounding your feedback. A member of our team will be reaching out to you directly to discuss your experience in more detail, as this will help us identify any areas where we can improve and ensure that any concerns are fully explored.

Thank you again for your honest feedback. We value all patient experiences, both positive and critical, as they help us continue to develop and improve our service.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your review, Saraiya.

One of the things families often tell us is how difficult the period of uncertainty can be while waiting for answers, so it's wonderful to hear that you were pleased with the turnaround time from assessment to diagnosis.

We're also delighted that you felt your questions and concerns were fully addressed throughout the process. Every family's circumstances are unique, and it's important to us that people leave their appointments with clarity, understanding, and confidence in the next steps.

Thank you for your recommendation and for trusting Held Health with your care.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for sharing your experience, Amy.

It's particularly encouraging to hear that the appointments themselves helped put you at ease. We understand that undergoing an assessment can feel daunting for both parents and children, so creating an environment where families feel comfortable, understood, and able to speak openly is something our clinicians place great importance on.

We also appreciate your honest comments regarding communication at the beginning of the process. You're right that increased demand has at times impacted response times, and we recognise how frustrating that can be when you're waiting for information. In response, we have expanded our support team, reopened our phone lines, and are continuing to review our communication processes to ensure families receive more timely updates and responses.

Thank you for recognising the efforts of our clinical team, and we're delighted that their patience and understanding helped make the journey a more positive one for your family.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

1.6.2026

Thank you for your lovely review, Jess.

It's fantastic to hear that the process felt straightforward from beginning to end and that you felt well informed throughout. We know how important regular updates can be when families are navigating assessments, so we're pleased that you felt kept up to date every step of the way.

We're also delighted that the short waiting time made a positive difference to your experience. Accessing support quickly can be incredibly important, and we're proud to be able to help families move forward without unnecessary delays.

Most of all, thank you for your kind words about our team. Their dedication to supporting families is at the heart of everything we do, and they'll be thrilled to know their efforts made such a positive impact.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

29.5.2026

Thank you for taking the time to share such detailed feedback, Simon.

We're pleased to hear that the assessment appointments themselves were conducted professionally and that the report has been helpful. However, it's clear that the journey leading up to those appointments was far more difficult than it should have been, and for that we sincerely apologise.

We are particularly sorry to hear about the difficulties you experienced with the QB Check. We understand how frustrating it must have been for both you and your son to repeatedly encounter issues without clear explanations or timely support, especially when this contributed to delays in progressing through the assessment pathway.

We also recognise your concerns regarding communication. The delays in responding to emails and providing updates fell short of the standard we aim to deliver. As demand for our services has grown significantly, we have been investing heavily in improving the patient experience. This includes recruiting additional support staff, reopening dedicated phone lines, and undertaking a full review of our communication strategy and processes to ensure families receive more timely responses and clearer updates throughout their journey with us.

Your comments regarding resources for young people who experience significant social anxiety or demand avoidance are also incredibly valuable. We appreciate this feedback and will be sharing it with our clinical and operational teams as we continue to develop the support and preparation materials available to families before appointments.

We would welcome the opportunity to better understand your experience and see whether there is anything further we can do to support you and your son. A member of our team will be reaching out directly to you to discuss your feedback and any outstanding concerns.

Thank you again for your honesty and for placing your trust in Held Health. Feedback such as yours plays an important role in helping us improve our service for the families we support.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

29.5.2026

Thank you for taking the time to leave a review, Karen.

We appreciate your kind comments about the team. Being able to listen carefully, understand each individual's experiences, and provide clear answers is a fundamental part of the assessment process, so it’s encouraging to know you felt heard and supported.

We recognise that seeking a diagnosis can often come with many questions and uncertainties, and our aim is always to approach every family with empathy, patience, and professionalism.

Thank you for placing your trust in Held Health and for sharing your experience.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

28.5.2026

Thank you for sharing your experience, Grace.

It means a lot to hear that you felt comfortable enough to relax and speak openly during your appointments. We know how important it is for young people to feel genuinely involved in conversations about their own experiences, so we’re especially pleased that you felt listened to directly and that everything was explained in a way that worked for you.

Our team always aims to create an environment where children and young people feel respected, understood, and confident to share honestly, so your feedback is incredibly meaningful to us.

Thank you again for your kind words and for trusting Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

28.5.2026

Thank you for your lovely feedback, Jana.

We’re so happy to hear that our team helped make the whole experience feel easier and more comfortable than you expected. We understand that starting this journey can sometimes feel overwhelming, so it’s wonderful to know you felt supported and cared for throughout the process.

Your kind words about the team truly mean a lot, and we’ll be sure to share your feedback with everyone involved.

Thank you for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

28.5.2026

Thank you for taking the time to share your feedback, Lucinda.

We’re delighted to hear that throughout all of your meetings with Held Health, you felt listened to, supported, and reassured. Providing practical guidance and ensuring families feel heard throughout the assessment process is something we care deeply about, so it’s wonderful to know this was reflected in your experience.

We’re also pleased that the waiting time was better than you expected, as we understand how important timely access to support can be for families.

Thank you again for your recommendation and for choosing Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

Päivitetty 27.5.2026

Thank you for taking the time to share your feedback, Amanda.

We’re pleased to hear that you found our staff helpful and pleasant throughout your experience with Held Health. However, we’re very sorry to hear about the frustration caused by not receiving responses to your emails regarding the reports. A member of the team will be reaching out to you shortly.

We completely understand how important timely communication is, particularly when families are waiting for important documentation and updates. While we have experienced a significant increase in demand for our services, we recognise that this should not leave patients feeling unheard or unsupported.

To help improve this, we have recently added additional staff to our support teams and are actively reviewing our communication processes to improve response times and ensure patients receive more consistent updates moving forward.

Thank you again for your honest feedback, as it plays an important role in helping us continue to improve our service.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

27.5.2026

Thank you for taking the time to share your feedback, Victoria.

We’re so pleased to hear that once you were on the assessment pathway, you found the process well organised, structured, and easy to follow. Providing clear guidance and supportive communication throughout appointments is incredibly important to us, so it’s wonderful to know that accessing both the online and face-to-face appointments felt straightforward and well managed.

We also really appreciate your constructive feedback regarding confirmation of documentation being received. We understand how reassuring earlier updates can be ahead of assessments, and this is something we are actively reviewing as part of our ongoing efforts to improve communication and the overall patient experience.

Thank you again for your kind words and for choosing Held Health.

Amber
Customer Experience Manager
Held Health