Held Health Arvostelua 

Vastaus yritykseltä Held Health

10.6.2026

Thank you for taking the time to share your feedback, Clare.

Having reviewed your comments, I can completely understand your frustration. The level of communication you describe is not the standard we aim to provide, and I am particularly sorry that your emails requesting factual corrections to the report have not received a response.

I also appreciate how concerning it must have been to receive a report containing inaccuracies and inconsistencies, especially when you are relying on it to support your daughter. A diagnostic report should provide families with confidence and clarity, and it is clear that in this instance we have fallen short of that expectation.

We are currently reviewing the concerns you have raised regarding the report and arranging for the necessary amendments to be made. A member of our clinical team will be in contact with you directly to ensure the corrections are fully addressed and that you receive an updated report as quickly as possible.

We also recognise the wider concerns you have raised regarding communication, appointment changes, and delays in responding to correspondence. Improving communication remains a major focus for us, and we have recently expanded our support teams and are continuing to review our processes to improve responsiveness and provide a better experience for families.

Thank you for bringing these issues to our attention. We value your feedback and are committed to resolving this matter for you.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for your review, Amy.

We're delighted to hear that you found the assessment process thorough and well organised from referral through to diagnosis. Achieving the right balance between a comprehensive assessment and a timely service is something we work hard to deliver, so it's wonderful to know this was reflected in your experience.

We're also pleased that you felt well informed throughout the process. Clear communication is essential when families are seeking answers and support for their child, and we're glad that our team was able to provide that reassurance along the way.

Thank you for your recommendation and for trusting Held Health with your son's care.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for sharing your feedback.

I'm pleased to hear that your son's assessment appointments were conducted with care and professionalism, and that you felt encouraged to participate throughout the process. Creating an environment where families feel listened to and involved is something our clinical team works hard to achieve.

I am, however, sorry to hear about the frustration caused by the delay in rescheduling the feedback appointment. We understand how important this stage is for families who are waiting for answers and guidance, and I appreciate that the uncertainty has been disappointing.

We would like the opportunity to put this right. A member of our team will be reaching out to you directly to review the status of the appointment and ensure that arrangements are made as soon as possible.

Thank you for your patience and for bringing this to our attention. Your feedback helps us identify where we can improve the experience for the families we support.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for your feedback, Rhonda.

We're pleased to hear that you found the assessment process clear and easy to follow. We understand that navigating assessments can sometimes feel overwhelming, so ensuring families know what to expect and where they are in the process is something we place great importance on.

It's also wonderful to know that you were able to reach our team whenever you had questions. Being available to provide guidance and reassurance along the way can make a real difference, and we're glad this contributed to a positive experience for you.

Thank you for sharing your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for your kind words.

Knowing that we've been able to make a meaningful difference for your family is exactly why we do what we do. It's wonderful to hear that you found the team both knowledgeable and helpful throughout the process.

Assessments can often raise lots of questions and uncertainties, so it's particularly rewarding to know that the support and guidance you received helped you feel more informed and confident moving forward.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for your review, Judy.

It's great to hear that the process felt straightforward and efficient for you. We know that families are often looking for answers as quickly as possible, so providing a smooth pathway to assessment and diagnosis is something we continually strive for.

We're pleased that your experience was a positive one and that we were able to help you access the support you needed without unnecessary delays.

Thank you for sharing your feedback.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for your review, Lee.

We're delighted to hear that you've had such a positive experience. Access to timely treatment and clear forward planning can provide real peace of mind, so it's wonderful to know that your medication was arranged promptly and that your future appointments have been scheduled well in advance.

It's also great to hear that you've found the team friendly and approachable throughout your care. Building positive relationships with the families we support is incredibly important to us.

Thank you for taking the time to share your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

9.6.2026

Thank you for your review, Anneka.

It's especially meaningful to hear that your daughter felt supported during her assessment. We understand that appointments can sometimes feel daunting for children and young people, particularly when they are feeling nervous or anxious, so creating a calm and welcoming environment is something our team takes great care to achieve.

We're delighted that the kindness and professionalism of the team helped put both you and your daughter at ease. Ensuring every child feels comfortable, respected, and supported throughout the process is incredibly important to us.

Thank you for sharing your experience with Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

7.6.2026

Thank you for taking the time to share such a detailed review, Ursula.

Reading your feedback is incredibly rewarding because it highlights so many aspects of the experience that we work hard to get right for families. From the initial paperwork and assessment process through to diagnosis and post-diagnostic support, our aim is to make what can often feel like an overwhelming journey as clear, supportive, and stress-free as possible.

We were particularly touched by your comments about how both you and your child were treated throughout the assessments. Creating an environment where families feel comfortable sharing their experiences, and where children feel understood, respected, and supported, is something our clinicians are deeply passionate about.

It's also wonderful to hear that you found the communication, appointment scheduling, and turnaround time for reports helpful. We know how important it is for families to receive timely updates and access to reports so that they can begin taking the next steps in securing the right support.

What stands out most is your recognition of the aftercare and guidance provided following diagnosis. We understand that a diagnosis is often just the beginning, and we're committed to equipping families with the information, resources, and confidence they need moving forward.

Thank you for your incredibly kind words and wholehearted recommendation. We will be sure to share your feedback with the wider team, who will be delighted to know they made such a positive difference to your family's experience.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

7.6.2026

Thank you for taking the time to share your feedback.

It's wonderful to hear that your experience with Held Health has been such a positive one so far. We're particularly pleased that you've found communication clear and consistent throughout your journey, as we know how important regular updates and easy access to information can be for families.

We're also delighted to hear that your recent medication review went well. Medication is a highly individual journey, and our clinical team works hard to ensure that reviews provide families with the support, guidance, and reassurance they need at every stage.

Thank you for your kind words. We look forward to continuing to support you and your child in the future and wish you every success as you progress through the next stages of care.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for taking the time to share your experience, Victoria.

We're very sorry to read about the difficulties you've encountered and completely understand why you feel frustrated. After completing the required forms and making multiple attempts to contact us, being left without an update for several months is understandably concerning and can leave families feeling uncertain about what is happening next.

Communication is an area where we know we have not always met the standards we set for ourselves, particularly during periods of exceptionally high demand. Over recent months, we have expanded our support teams, reopened our phone lines, and are implementing improvements to our communication processes to ensure families receive more timely updates and responses.

That said, we appreciate that this does not change the experience you have had, and we would like the opportunity to investigate this further. I have requested additional information via the request information form on Trustpilot. Once we have contact details a member of our team will be reaching out to you directly to review your case, provide an update on your son's referral, and ensure any outstanding queries are addressed.

Thank you for bringing this to our attention. Feedback such as yours is invaluable in helping us identify where improvements are needed and ensuring families receive the service and support they deserve.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for your review, Jodie.

We're so pleased to hear that you had a positive experience with Held Health and that the assessment process was completed quickly for you.

We understand how important it can be to receive answers without unnecessary delays, particularly when families have often been waiting for support for a long time. It's wonderful to know that we were able to provide a timely diagnosis and help move things forward for you.

Thank you for taking the time to share your feedback.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for your review, Colt.

We're pleased to hear that, despite the technical difficulties with the video link, your first appointment was a positive experience. Technology doesn't always behave as we'd like, so it's wonderful to know that the clinician took the time to be patient, understanding, and supportive while the issue was resolved.

We know that a first appointment can feel daunting enough without technical challenges, and we're glad that our team helped make the experience as smooth and comfortable as possible.

Thank you for taking the time to share your feedback, and we wish you all the best for the remainder of the process.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for your review, Nikki.

We really appreciate your balanced feedback and are pleased to hear that, once your assessment was booked, you had a positive experience with Held Health. It's wonderful to know that you found the team friendly, helpful, and supportive throughout the assessment process.

We also appreciate your comments regarding communication at the beginning of your journey. We recognise that early communication has been an area where improvements have been needed, and over recent months we have expanded our support teams and reviewed our processes to help ensure families receive more timely updates and responses.

It's particularly encouraging to hear that you noticed a positive difference once your appointments were arranged, as creating a smooth and supportive experience for families is something we are continually striving to improve.

Thank you for taking the time to share your experience with us.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for taking the time to share your experience, Stephanie.

We're so pleased to hear that the assessment team created an environment where your son felt comfortable enough to complete his Autism assessment, despite finding parts of the process challenging. We understand that assessments can be particularly demanding for children with ADHD, especially when they are expected to sit still, concentrate, and answer questions for an extended period.

It's wonderful to hear that the clinician adapted their approach with patience and understanding, allowing your son the time and space he needed without feeling pressured. Every child engages differently, and our clinicians work hard to ensure assessments are conducted in a way that supports each child's individual needs.

Thank you for sharing your feedback and for trusting Held Health to support your son.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for your wonderful review, Alice.

We're particularly pleased to hear that the diagnostic report has been so useful for your son's next steps. While the assessment itself is an important milestone, we know that families are often looking for clear guidance and practical recommendations that can help them move forward with confidence afterwards.

It's also fantastic to hear that you felt well informed throughout the process and that the support and communication met your expectations. We have worked hard to strengthen our communication and patient support services, so feedback like yours is incredibly encouraging for the team.

Thank you for your recommendation and for trusting Held Health to support your family. We wish your son every success as he moves forward with the support and understanding he needs.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for taking the time to share your experience, Nat.

Your review is a powerful reminder of how important access to the right support can be for families. We understand how challenging and exhausting it can be when you're trying to get answers for your child and feel as though you're facing obstacles at every turn.

We're so pleased that we were able to support you and Dylunn through the process and help you reach the outcome you had been working so hard to achieve. Knowing that we played a part in helping your family gain clarity and move forward means a great deal to our team.

Thank you for your kind words and for placing your trust in Held Health.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for your thoughtful review, Emma.

What really stands out in your feedback is that you felt your child was seen as a whole person, rather than simply through the lens of an assessment. This is something our clinicians are deeply committed to, as every child brings their own strengths, challenges, personality, and experiences.

We're also delighted that you felt your family was valued throughout the process. We know that understanding a child's needs often means understanding the wider family context too, and we strive to ensure parents and carers feel heard, respected, and included every step of the way.

Thank you for recognising the empathy, professionalism, and compassion of our clinical team. Your kind words mean a great deal to all of us.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for your lovely review, Sarah.

It's wonderful to hear that you felt supported throughout the process and that the team were able to provide the information and guidance you needed regarding your son's diagnosis. We know that understanding the assessment process and the outcomes can feel daunting at times, so ensuring families have access to clear information and answers to their questions is incredibly important to us.

We're especially pleased that you found our communication helpful and that you were able to reach the team by both email and phone when you needed additional reassurance. Over the past year, we have continued to invest in our support services and communication channels, so it's fantastic to hear that this had a positive impact on your experience.

Thank you for your recommendation and for trusting Held Health to support your family. We wish you and your son all the very best for the future.

Amber
Customer Experience Manager
Held Health

Vastaus yritykseltä Held Health

6.6.2026

Thank you for taking the time to share your experience.

One of the most meaningful parts of the assessment process is helping families find answers to questions they may have been carrying for a long time, so it's wonderful to hear that the experience has provided you with greater clarity and understanding.

We're also pleased that the team were able to adapt to your family's individual circumstances. We recognise that every family is unique, and it's important that our approach reflects the needs and dynamics of those we support rather than expecting families to fit into a standard process.

To hear that you have already recommended Held Health to others means a great deal to us. Your kind words about the team's efficiency and support will be shared with everyone involved.

Thank you for trusting us with your care, and we're delighted that we were able to make such a positive difference for you and your family.

Amber
Customer Experience Manager
Held Health