Both Paul jetton and Dr Shakeel Ahmed were attentive and made Seth feel very at ease. The consultations were pleasant and thorough. We felt listened to. We thank them very much for their contributions... Näytä lisää
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Great experience with Held Health. Both clinicians (Cristina MacLeod and Dr Kym Hildyard) where friendly, professional, and thorough. We felt listened to and Dr Hildyard was also brilliant at working... Näytä lisää
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I can’t recommend Held Health highly enough for help with my sons recent ASD diagnoses. Every interaction I’ve had with them has been brilliant. From the initial email through to the feedback ap... Näytä lisää
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I feel extremely let down. I first referred my daughter to them through her GP in the end of January 2026 for ADHD pathway. I heard from Held Health pretty quickly in the start of February (16th to be... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Held Health is a private mental health and neuro-diversity service for children, young people and families available across the UK. Held Health offers Autism assessments, ADHD assessments and general mental health assessments, as well a full range of post diagnostic support. Our team of specialist child and adolescent psychiatrist, psychologists and healthcare professionals are available to support you and your family whatever challenges you are facing.
Yhteystiedot
www.held.health, EX2 4AN, Exeter, Yhdistynyt kuningaskunta
- 01392796491
- info@held.health
- held.health
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Poor communication
As previously addressed by other clients. We have found communication to be extremely poor. Our daughter’s referral was made on the 14th January 2026, all forms were completed by parents, school, and my daughter quickly. I emailed for confirmation that she was on the list. Got a reply in April asking about email addresses and forms. I replied requesting to know if they had received the completed forms as we have done them all. I have had no reply since April. I have emailed again today. Hoping that we will hear something soon. We are approaching the 28 week time frame stated on the website. I just hope we have the positive experience of assessment as those rating 5* because so far this has not been our experience.
22. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you for taking the time to share your feedback, Leanne.
I'm very sorry to read about your experience and completely understand how worrying it must have been to feel uncertain about whether your daughter's referral and supporting information had been received.
From what you've described, we have clearly fallen short in keeping you updated and responding to your emails in a timely manner. I appreciate how frustrating this must have been, particularly after you had made every effort to complete and return the required information promptly.
Over recent months, improving communication has been a major focus for us. We have expanded our support teams, reopened our phone lines, and strengthened our communication processes to ensure families receive more timely updates throughout their journey. While these improvements are already making a positive difference for many families, I'm sorry that this was not your experience.
I would like to reassure you that a member of our team will be contacting you directly to review your daughter's referral, confirm that we have everything we need, and provide you with an update on where she is in the process. We want to ensure you have the clarity and reassurance you should have received much sooner.
Thank you for bringing this to our attention. We value your feedback and are committed to rebuilding your confidence in our service.
Amber
Customer Experience Manager
Held Health
ADHD
Both clinicians were lovely and took their time. Didn’t mind that my son couldn’t stay still and wasn’t listening for half of the appointment 😂 we got the adhd diagnosis. I got the report the same day a few hours later!
23. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your lovely review.
Your comment about your son not staying still made me smile because it perfectly reflects the reality for many families attending an ADHD assessment! Our clinicians understand that children don't need to fit a particular mould during appointments, and creating an environment where they can simply be themselves is an important part of building an accurate picture of their needs.
I'm delighted to hear that you felt your son was given the time and understanding he needed, and that the report was with you so quickly afterwards. We know families are often keen to begin accessing the right support, so providing timely reports is something we work hard to achieve.
Thank you for sharing your experience, and we wish you and your son all the very best as you move forward with the support now available to him.
Amber
Customer Experience Manager
Held Health
They took the time to listen well to…
They took the time to listen well to give a better understanding of getting to know the person .
26. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Chrisp.
Getting to know the person behind the referral is one of the most important parts of any assessment. Every individual has their own experiences, strengths and challenges, and taking the time to understand those fully helps our clinicians build the clearest possible picture.
It's encouraging to hear that you felt listened to and that the team took the time to understand you as a person, rather than simply working through a checklist. That is exactly the approach we strive to take with every assessment.
Thank you for sharing your experience. Your feedback is greatly appreciated.
Amber
Customer Experience Manager
Held Health
Always responsive and supportive
Always responsive and supportive. Grateful for the service
26. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your kind review.
Knowing that you found our team both responsive and supportive means a great deal to us. We recognise how important it is for families to feel they have someone they can rely on throughout the assessment process, and I'm so pleased this was your experience.
Your gratitude is genuinely appreciated, and I'll be sure to share your feedback with the wider team. Comments like yours remind us why the work we do is so important.
Thank you again for your support.
Amber
Customer Experience Manager
Held Health
Overall fantastic, early communication needs improvement
The clinicians we dealt with for ADHD were brilliant, clearly knowledgeable, experienced and we felt well supported throughout.
Communication is lacking in the early stages, which is why I put 4 stars. If they sent an acceptance email to say, 'we've received all the required documents and your child is assessment ready, we'll get in touch as soon as an appointment date is available. Your rough wait time is: XXXXXX', this would make a huge difference to parents and would stave off the many many emails and phone calls to check.
Parents are worrying that HH don't have all the info they need or the referral hasn't gone through correctly and most have already been waiting many months or years and don't want to run the risk of the new referral not having started.
Once we had an appointment date, everything went very smoothly and communication was significantly better.
Edit: Just wanted to add, I'm in a very large RTC Facebook group where many many other parents report the same issue with lack of communication with HH, I don't feel it was a one-off error and unless it's a very recent thing, other parents did not receive an automated email either
31. maaliskuuta 2026
Vastaus yritykseltä Held Health
Thank you for such a thoughtful review, Lee.
I really appreciate the time you've taken to explain both what worked well and where you felt we could improve.
I'm delighted to hear that your experience with our clinicians was such a positive one. It's wonderful to know that you felt well supported throughout your child's ADHD assessment and that the professionalism and expertise of the team gave you confidence in the process.
I also want to thank you for highlighting your experience during the early stages of your referral. You've made an excellent point about the reassurance that an assessment-ready confirmation email can provide. Parents have often waited a long time to reach this stage, so not knowing whether everything has been received can understandably create unnecessary worry.
In your case, there was unfortunately an issue with one of our automated communications, which meant that the usual confirmation email wasn't sent. I'm pleased to say this has since been identified and resolved, so families should now receive confirmation when their child becomes assessment ready. We hope this will provide greater reassurance while they await an appointment.
Thank you again for your balanced and constructive feedback. It is comments like yours that help us continue to improve the experience we provide for families, and we're delighted that, once your appointments were arranged, your experience reflected the standard of care we strive to deliver.
Amber
Customer Experience Manager
Held Health
Held health were very supportive
Everyone we spoke to were pleasant and professional. They spoke to us as parents but also to our children throughout the process. They were understanding and encouraging to meet our child’s needs
17. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your lovely review, Mrs Brealey.
One thing that really stood out to me was your comment about the team speaking with your children as well as with you. That's something we place great importance on, as we want every child or young person to feel involved, respected and heard throughout their assessment, regardless of their age.
I'm also pleased that you felt the team adapted their approach to meet your child's individual needs. No two families are the same, and our clinicians always aim to create an environment where everyone feels comfortable and supported.
Your comments will mean a great deal to the team, and I know they'll appreciate you taking the time to share your experience.
Amber
Customer Experience Manager
Held Health
Dr Catherine was lovely and kind
Dr Catherine was lovely and kind, made the whole face to face experience very relax full for a nervous parent - the feedback call was very throughour
First call for parent health info (sorry I cannot remember the lady’s name) was brilliant, lady was very thorough and gave a lot of insight and understanding again to a nervous parent. Highly recommend using this company! Both lady’s in question are a credit to the company
Thank you again!
17. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for such a heartfelt review, Katie.
It's incredibly rewarding to hear that both Dr Catherine and the clinician who completed your initial appointment helped you feel comfortable and reassured throughout the assessment process. We understand that many parents come to us feeling anxious and uncertain, so knowing that our team took the time to provide reassurance, answer your questions, and help you feel at ease means a great deal.
We're especially pleased that you found the feedback appointment thorough and informative. Our aim is not only to provide an assessment but to ensure families leave with a clear understanding of the outcome and feel confident about the next steps for their child.
I'll make sure your lovely comments are shared with Dr Catherine and the wider team. They will be delighted to know the care, kindness, and professionalism they showed had such a positive impact on your experience.
Thank you for your recommendation and for trusting Held Health to support your family.
Amber
Customer Experience Manager
Held Health
Really informative workshop for mental…
Really informative workshop for mental health presentations. Paul and Clare were both extremely knowledgeable and understanding. Great insight, support and advice provided.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you Vicky for taking the time to share your feedback.
We're so pleased to hear that you found the mental health workshop informative and worthwhile. Our aim is to provide practical guidance that attendees can take away and apply with confidence, so it's wonderful to know that you found the session insightful and supportive.
Paul and Clare will be delighted to hear your kind comments. Their knowledge, compassion, and commitment to helping families understand complex mental health presentations are qualities that make these workshops so valuable.
Thank you again for your feedback, and we hope the information and advice shared continues to support you moving forward.
Amber
Customer Experience Manager
Held Health
Really informative
Really informative. So helpful and so much knowledge.
22. kesäkuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Held Health
Thank you for your review, Emma.
It's wonderful to hear that you found the session so informative. We know how valuable it is to leave with a better understanding and practical knowledge, so it's fantastic to hear that you found the workshop both helpful and engaging.
Our team is passionate about sharing their expertise in a way that's accessible and relevant, and your feedback lets us know we're achieving that.
Thank you for taking the time to share your experience, and we hope the information provided continues to be of benefit to you.
Amber
Customer Experience Manager
Held Health
Very good clinicians and they consulted…
Very good clinicians and they consulted with my son excellently. Response to query when trying to contact by email and telephone was very slow though.
18. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your feedback, Claire.
It's particularly encouraging to hear your comments about the clinicians and the way they engaged with your son. We know how important it is for children and young people to feel comfortable participating in assessments, and it's wonderful to hear that the team communicated with him so effectively.
We also appreciate your honesty regarding the delays you experienced when trying to contact us. We recognise that waiting for responses can be frustrating, especially when families have questions or need updates. Improving communication remains a key priority for us, and we have recently expanded our support teams, reopened our phone lines, and continue to review our processes to provide a more responsive service.
Thank you for sharing both the positives and the areas where we can do better. Feedback like yours helps us continue to improve the experience we provide to families.
Amber
Customer Experience Manager
Held Health
Completed assessments within timescale…
Completed assessments within timescale specified. All clinicians approached the process well and took time to address any questions.
22. toukokuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Rushton.
Meeting expected timescales is something that families rightly value, so it's encouraging to hear that your assessments were completed within the timeframe outlined to you from the outset.
I'm also pleased that the clinicians took the time to address your questions throughout the process. We believe that assessments should be collaborative, giving families the opportunity to understand the process, share their experiences, and gain clarity along the way.
Thank you for recognising the efforts of the team and for sharing your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Absolutely amazing company
Absolutely amazing company. Staff are incredible and so supportive.
Having a phone number and easier access to staff would be an advantage.
17. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Catherine.
It's wonderful to hear how highly you rate the team and the support you received. Feedback describing our staff as supportive and caring is always particularly meaningful, as we know how important those qualities are when families are navigating assessments and seeking answers for their child.
We also appreciate your suggestion regarding easier access to staff. Communication continues to be a key area of focus for us, and we have recently expanded our support teams, reopened our phone lines, and are reviewing our communication processes to improve accessibility and responsiveness for families.
Thank you for sharing both your positive experience and your valuable feedback. It helps us continue to improve the service we provide.
Amber
Customer Experience Manager
Held Health
Autism assessment
My daughter was assessed for Autism by Held Health. The process was great and all of the professionals we met with were friendly and informative. The only thing that was a minor issue is that making contact can be difficult via phone.
30. maaliskuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review, Amy.
We're delighted that your daughter's Autism assessment was a positive experience and that the professionals involved helped make the process informative and supportive. We know how important it is for families to feel comfortable and well informed throughout the assessment journey, so it's wonderful to hear that this was reflected in your experience.
We also appreciate your feedback regarding telephone contact. While we're pleased that this was only a minor issue, we recognise that families need to be able to reach us easily when they have questions or concerns. As part of our ongoing commitment to improving communication, we have expanded our support teams, reopened our phone lines, and continue to review our processes to improve accessibility and response times.
Thank you for taking the time to share your experience and for highlighting both what worked well and where we can continue to improve.
Amber
Customer Experience Manager
Held Health
I approached my GP back in May 25…
I approached my GP back in May 25 regarding a referral for my son to Held Health via RTC. The application was submitted in June 25 and I heard nothing for around 10/11 months. I contacted the office regularly by phone and email and got zero response. I was beginning to think it wasn’t even a legitimate company until one day a lovely lady named finally Vicki picked up the phone and apologised profusely for the issues I had experienced. From that point on, things have moved exceptionally quickly and we are now mid way through the assessment/diagnosis process for ADHD/ASD. Everybody who I have interacted with so far has been kind, professional, friendly and thorough. We have a way to go, but hopefully will have our diagnosis meeting early July.
Meanwhile, my son has been on the waitlist for assessment with CAMHS via his school for 3 years and there is still no end in sight!
I highly recommend Held Health and so far I am very impressed with their assessment process.
11. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for sharing such an honest and detailed review, Samantha.
Firstly, I would like to apologise for the difficulties you experienced at the start of your journey with us. Waiting for updates and receiving no response to your calls and emails for such a long period understandably caused frustration and uncertainty, and I completely appreciate why this affected your confidence in the process.
I am, however, pleased to hear that once you were able to speak with Vicki, your experience improved significantly. Vicki will be delighted to hear your kind words, and I'll be sure to share your feedback with her.
Your comments regarding communication are particularly important to us. We recognise that, during periods of significant growth, our communication did not always meet the standards that families deserve. Over recent months, we have invested heavily in improving this area by expanding our support teams, reopening our phone lines, and reviewing our communication processes to ensure families receive more timely updates and responses. While we know there is still work to do, it is encouraging to hear that you noticed a positive change as your assessment journey progressed.
What is particularly encouraging is that, despite the challenges at the beginning, you have found the assessment process itself to be thorough, professional, and supportive. Our clinicians and support teams are committed to ensuring that every child and family feels listened to and respected, so it's wonderful to hear that this has been reflected in your interactions with the team.
We know that many families come to us after spending years waiting for support elsewhere, and we're pleased that your son's assessment pathway is now progressing well. We wish you both all the very best for the remainder of the process and hope that the upcoming diagnosis meeting provides the clarity and guidance you have been seeking.
Thank you for your recommendation and for giving us the opportunity to support your family.
Amber
Customer Experience Manager
Held Health
Quick process keep you in the loop…
Quick process keep you in the loop what’s going on and appointments very quick and close together
2. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for your review.
It's great to hear that you found the process efficient and well organised. We know that keeping families informed throughout their assessment journey is incredibly important, so we're pleased that you felt updated and aware of what was happening at each stage.
We're also delighted that your appointments were arranged promptly and scheduled close together, helping to maintain momentum and reduce the uncertainty that can often come with waiting for assessments.
Thank you for taking the time to share your experience with Held Health.
Amber
Customer Experience Manager
Held Health
Lady was lovely
Lady was lovely!
Felt listened so and she could understand my concerns and worries
4. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for sharing your experience, Lindsey.
Sometimes the most important thing a family can take away from an appointment is the feeling of being genuinely heard. We're so pleased that you felt able to share your concerns and worries openly, and that the clinician took the time to understand your perspective.
Building that trust and understanding is a vital part of the assessment process, and it's wonderful to know that the support you received helped you feel listened to and understood.
We'll be sure to share your kind feedback with the team.
Amber
Customer Experience Manager
Held Health
Vastaus yritykseltä Held Health
Thank you for your review, Vicky.
A warm and welcoming approach can make such a difference to a family's experience, so it's lovely to hear that you found our team approachable, kind, and friendly throughout your journey with us.
We believe that creating a positive environment helps families feel more comfortable asking questions, sharing concerns, and engaging in the assessment process, and we're delighted that this was reflected in your experience.
Thank you for taking the time to leave your feedback.
Amber
Customer Experience Manager
Held Health
Thank you
Thank you to Catherine Smith and Natalie Walton. They were professional, caring and friendly in their interactions with ourselves and our young person during her assessment.
Mr and Mrs D, Lancashire
29. toukokuuta 2026
Vastaus yritykseltä Held Health
Thank you for your kind review, Susan.
It is especially meaningful to receive feedback recognising individual members of our team, and we will be sure to share your comments with Catherine and Natalie.
We're delighted to hear that their professionalism, kindness, and caring approach helped make the assessment experience a positive one for both you and your young person. Building trust and helping families feel comfortable throughout the process is incredibly important to us, and it's wonderful to know that this was reflected in your interactions with them.
Thank you again for taking the time to acknowledge their efforts. We wish your family all the very best for the future.
Amber
Customer Experience Manager
Held Health
Vastaus yritykseltä Held Health
Thank you for your review, Chantelle.
We're so pleased to hear that you felt the service was worth the wait. We understand how difficult it can be for families who are seeking answers and support, and being able to access assessments more quickly can make a significant difference.
It's wonderful to know that your experience with Held Health was such a positive one, and we appreciate you taking the time to share your feedback.
Thank you for placing your trust in our team.
Amber
Customer Experience Manager
Held Health
Excellent communication
Excellent communication. Kind non-judgemental team that want to get the best result. They really take time to listen and understand personal circumstances. Particular thanks to Phoebe who saw my daughter in person and completely got the sum of her. Also huge thank you Jess who pulled everything together at the end. Date below reflects end date but whole experience was excellent.
8. kesäkuuta 2026
Vastaus yritykseltä Held Health
Thank you for such a thoughtful review.
What shines through in your feedback is the importance of being truly understood as individuals, and we're delighted that this was your experience with Held Health. Every family's circumstances are different, and taking the time to listen without judgement is a fundamental part of ensuring we provide the right support and achieve the best possible outcomes.
We're especially grateful for your recognition of Phoebe and Jess. Phoebe will be delighted to hear that her work with your daughter made such a positive impact, and Jess will be pleased to know that her support in coordinating the final stages of the process helped bring everything together smoothly.
Thank you for your kind words, your trust in our team, and for taking the time to share your experience. Feedback like this means a great deal to everyone involved.
Amber
Customer Experience Manager
Held Health
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