Hedon Arvostelua 

I can only applaud this company’s commitment to taking things slowly.
What should have been a simple task—sending two small missing parts for a motorcycle helmet—somehow took over 60 days. During that time I was repeatedly told the parts were on their way, yet week after week nothing arrived.
What’s particularly disappointing is that the helmet was advertised and sold on the company’s website as including these parts, yet it arrived without them. This raises serious questions about quality control and whether products are being properly checked before dispatch. It is difficult to understand how such an obvious issue was missed.
It’s genuinely impressive that in an age where packages can be shipped across the world in a matter of days, sending two tiny helmet components required two full months and countless promises.
The parts may eventually arrive, but the customer service experience has been disappointing from start to finish. Poor communication, missed expectations, inadequate quality control, and an unreasonable delay for such a simple issue made what should have been a straightforward fix far more frustrating than it needed to be.
If you’re in no rush and enjoy practising patience, this company will certainly help you develop that skill.

My Arai AD4 has been with me across the US, Canada, the UK, Morocco, and Australia. Retiring it was not a decision I took lightly. I looked seriously at Klim, Schuberth, and Shoei, and while all are solid, none topped the Arai. Then Hedon started previewing the Psilo Explorer Commander in carbon fiber and that really got my attention. I already own a few Hedon Heroine Racers and consider them my all-time favorite full-face helmets, so placing the order the moment it was available was easy. What I did not expect was for it to arrive a full month ahead of schedule. The team was proactive pre-launch and the early delivery was an awesome surprise! The carbon fiber finish is A+. Photos simply do not capture it and the craftsmanship is unmistakably Hedon. If you have worn a Hedon before, sizing is exactly what you would expect. Mine seated perfectly from day one, zero break-in needed. The weight genuinely surprised me too. This is one of the lightest full-face helmets I have ever worn, airflow is excellent and keeps things cool without adding wind noise. The Psilo Explorer Commander earns every dollar and is easily one of the best lids I have ever owned.

Customer service were great. I really appreciated their communication when things are out of stock.

Quality better than expected
Big attention to details
Premium product

The top company

Still waiting for the return form for exchange the size
1 week that I filed the return forms
3 emails already sent without answer

And you ask me to evaluate your service
What would expect ?
Best regards
Dan Borcos

Love the old school feel & keep buying more.

I recently purchased an open face helmet from Hedon at The Bike Shed Show London, and would like to report that the whole process was excellent. The 2 gentleman that looked after me were extremely professional and nothing was too much trouble.
Since then I purchased a full face visor on line and again fantastic service (ordered Monday, arrived Thursday).
Thank you all at Hedon.

They are very quick and helpful when emailig with queries or updates. So helpful when placing orders.
Wold recommend and use again no question

This is my third helmet. I love the product, I get so many compliments on the quality and the look. Customer services always on top of things and very communicative.

Great helmet and great service.
I ordered the Heroine Racer 2.0 helmet, but unfortunately the delivery was slightly delayed because the specific model was only being manufactured later. However, this was communicated and I received updates on the delivery status. Customer service is quick and helpful in finding the best solution.

Fantastic service
The best helmets that is!

Absolutely the best customer service/communication. Top quality helmets and accessories. Highly recommended HEDON!!!

Knowledgeable, detailed & amiable in one Pkg !
Shalom & Best Regards !

This is the third helmet I have bought from Hedon. They are such a good company to deal with, really helpful and ensure you get exactly what you need (especially if you order the wrong visor - they asked me if I wanted a different one that would match better!).

These helmets are seriously cool - people ask about it when I get off my bike - but also very safe and well constructed. The inside soft leather is also incredibly comfortable.

Customer service is great!

Hedon products have no real competition - I own two helmets & gloves - simply stunning!

Also bought one helmet as a present to my frined.

#Hedon💪

Helmet didn’t ship in a timely, efficient manner. Also ordered two visors and they wouldn’t combine the purchases into one shipment, resulting in double shipping charges.

The helmet is beautiful but as a note for custom designs, you can’t really change anything after receiving the proofs. I was told changing the hardware from platinum to brass would mess up the paint and damage it. So the proof process is a formality and not actually part of the process. Once you hit submit it’s a done deal. Wish that were more transparent up front.

Great product. Great packaging. Great service. So er there great. I have helmet, gloves and some spare visors.

The helmets are next level in every way and the gloves too.

Hedon is the most polite and responsive entity that I've had the honor of communicating with.