Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
4,1
9 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 100 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 24 tunnin sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Very helpful customer services with finding the correct parts. Very competative prices and prompt dispatch on a Friday afternoon, delivered Saturday morning. High recommend.
Vastaus yritykseltä Heatingsparesandcontrols
thank you for your review and order
Very easy to order and extremely quick delivery. Very impressed.
Vastaus yritykseltä Heatingsparesandcontrols
thank you for your order
Vastaus yritykseltä Heatingsparesandcontrols
thank you for your order
Superb experience products delivered as fast as they could be and the cheapest I could find the products too now got the task of installing them!
Vastaus yritykseltä Heatingsparesandcontrols
thank you for your order
I ordered a spare part as an urgent order. It was dispatched that afternoon and arrived by 11:15 the next morning, which was a great relief. However, the reason for writing a review is that had several queries about the order, and even checking on dispatch, as it was very urgent. The WhatsApp responses were excellent in all regards - pleasant, friendly and went beyond what could be expected to check on my order and help. So, thanks in particular to the person handling the WhatsApp queries (Tim? - sorry if wrong name). I don't normally leave revews, and sometimes people only leave reviews when things go wrong, but you do deserve 5* for my order.
Vastaus yritykseltä Heatingsparesandcontrols
Good morning Andrew. I was very happy to see this review placed, we appreciate your order and was glad to see it turned up quickly for you. I will pass your best regards to the customer service team, always a pleasure to help. Take care and enjoy your day. Kind regards, Ellis
Heating Spares and Controls have not provided a requested refund for mistakenly ordered item. The item showed on website as being in stock. Order cancelled within the legal 14 day limit, but it is now well over a month since I requested that refund.
Despite numerous emails direct and via their online Enquiry form, I have had no response to my correspondence or the refund.
Beware, this company has a twin (Heatxchange) operating from the same address in Walsall and I have had the very same problems with them, although after much timewasting I have, at last, received one refund. One still outstanding.
It is obvious to me that these companies hide behind the fact that they pretend / state that they haven't / don't receive my emails in order to hold on to your money for as long as possible. Also interesting, if trying to contact via telephone, you only get directed back to webpage. (No Human to answer questions).
Their T&C's make no mention of time line for refunds. I understand 14 days is usual for reputable companies.
Use this / these companies at your own risk. I shall be taking this matter further.
Vastaus yritykseltä Heatingsparesandcontrols
Dear Robin
Thank you for getting in touch, and please accept our sincere apologies for the delay and the frustration this situation has caused you.
We want to assure you that we do not ignore customer correspondence. Every single email and enquiry received through our system is monitored and read between the hours of 8:30 AM and 5:00 PM every working day.
In this specific instance, there was a misunderstanding regarding the status of your order, as we were awaiting confirmation on whether you wished to proceed with it. However, please be assured that your previous correspondence was escalated to our manager, Paul, who has now fully actioned your outstanding refund.
Depending on your bank, the funds should appear back in your account within the next 3 to 5 working days.
We completely understand how frustrating it is to feel left in the dark, and we are truly sorry for the breakdown in communication and the time-wasting you experienced. Thank you for your patience while we got this sorted for you.
Kind regards,
Heating Spares and Controls
Was easy to use and was delivered the next day!
Will definitely being using your company again
Vastaus yritykseltä Heatingsparesandcontrols
Thank you for your order
Placed order on 11th Feb and requested that it was not to be delivered until 17th Feb. It arrived nicely packaged today. Purchased a Hive Active Heating Thermostat Stand. Never knew that these were available. Our BG Heating Engineer told us about it and we ordered it. It is early days but happy at the moment.
Ordered several parts. N̈nothing arrived. Email not answered. 9 days ! Avoid. Address is a house in Walsall. Same house as "theheatxchange" whose website has same design of website . Check their reviews !!! Roy.
Vastaus yritykseltä Heatingsparesandcontrols
i think you have the wrong company - you are welcome to visit our trade counter
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