Health Products Arvostelua 

Received my order and needed to return it. I've called twice and been told I'd receive an email with return label and return authorization within 2-3 business days. Two weeks has gone by. I tried calling customer service again, says they aren't available. Tried the vendor contact number listed on the credit card transaction and it disconnects immediately. Do not purchase from this company!
I am, however, receiving at least one email a day encouraging me to buy more. :-(

I placed an order on Nov 29, 2024. Today it Jan. 16, 2025 and I have never received the order. I’ve called several times and the rep always says that it’s on back order. No apology for the lateness is ever given. The last conversation I was told I would receive the order by Jan.20. It hasn’t shipped yet, so I know I won’t receive it. No one answers the phone now. There is no button to either email or chat chat with the company. Once again, I’ve been had by placing an online order for a product that I really needed for my ninety year old father.

I am only giving one star while my first order years ago went fine my current order has not. I placed an order December 19 and shipping was stated as 5-7 days however, it is now Jan 14th and not only have I not received my order but I have not received any shipping notice or emails stating when it would be delivered. All emails have been initiated by me requesting updates and their responses have been slow, generic and without shipping updates. Last week I requested to cancel the order and ended up having to dispute the charges due to their lack of response. Surprise! they have agreed to refund me, now! I will not order from them again due to what I feel is very poor customer service.

They have a good selection in many categories. Shipping time is very good.My rub is in the pricing. I got dermabond for 1/3 the price elsewhere $73 compared to $23. I'm a pepper and every dollar has to go as far as possible. They have the selection, I just can't afford the prices.

Awesome staff helpful and professional. Made me feel welcomed and happy when I left ☺️. THANK YOU ALL.

I ordered a thumb splint. It never was sent. I was able to contact and agent one time who said it was delayed. I tried 3 more times to receive help from an agent and was unsuccessful. Hope others have had better luck. I will not order from them again.

If you order anything from HPFY, you better make damn sure you won’t have to return it. If you do, you will have to pay the shipping costs, even though you paid to get the order shipped to you. If the price was “Discounted”, they will deduct the discount from your refund. And then, they will charge you a 20% restocking fee. And after all that, it will take 5 - 6 weeks to get what’s left of your refund.
I will never order anything from them again.

Wish I had read reviews first.... never received items ordered, no response from customer service.

BUYER BEWARE!!! This company sent me an order that was SUPPOSED to be for $39.99, and charged me a shade over $300. I was sent a text by my banking asking me if I purchased the said amount, and I said"NO!" STILL, I was charged and the product (diet gummies) DIDN'T WORK!! TOTAL THIEVERY, backed by ALL the Shark Tank stars!!

While the HPFY customer service folks are super polite, they were unable to give me accurate info on when or if my order would ship. I said I wanted to cancel, and went to another company to get what I needed. Despite their promise that you get a shipping confirmation, I never did - and then the HPFY order showed up the same day as my other order. I said I had canceled, and was told the order had already shipped. Long story with bad ending - yes, they’ll take the return, but will charge a restocking fee, as I canceled after shipment, their entire chat stream notwithstanding. Needless to say, I would never order from HPFY again.

Update: Still no refund.

UPS tore the package and put both wrong packing slip and items in my mailer. When I contacted HPFY multiple times, they insisted on an image of the correct packing slip, which I did not get. They keep putting me off and neither resending product nor refunding. Another product they have not even yet tried to send. I would never trust this company again.

I attempted to place an online order for catheters. AFTER I provided all my personal information, the website declined to process the order without a prescription. My state rightly does not require a prescription, and I am not a fan of health paperwork, so I abandoned the cart. I have already started to receive unwanted email offers. For all I can tell the only purpose of the website is clickbait.

Absolutely crooked. Ordered items on Feb 23 and yet to receive. Last one was a tracking number but customer care team does not reply to calls and irresponsible

I've ordered from HPFY many times before (mostly adult diapers) with no issues. I open with that statement to be fair. But you really know how a company is, by how they respond when there IS a problem. We recently encountered a product defect and contacted them for an exchange or refund. There has been over 8 email exchanges and photos sent, as evidence of the defect. All you get is lip service. Same statements, such as: (a) We are sorry for your inconvenience and (b) we are forwarding your request to the proper department. Now, 3 weeks since my first complaint - there has been no action. When you call, you get the same treatment from representatives from India. Polite lip service backed by no proper action. If you order from this company, pray that nothing is defective. If something goes wrong, you will not be able to get redress. Make sure to contact your credit card company for help. And I also agree with the others. When you submit a review on their own platform, and the review is negative, they do not publish it. They only publish positive reviews. What good is that. So always consult Trust Pilot for objective reviews.

I ordered sample pack from them and have been told 3 times it has been pushed to warehouse and or they let management know and was lied too. This is the worst health company you can order from save your money or they will keep it.

HEALTH PRODUCTS FOR YOU HPFY.COM. The reviews on their website are selected by HPFY to only show the good reviews. They've manipulated their 4+ star rating! How deceitful! I've ordered from HPFY the times. The first order was fine. The second order they shipped to a wrong address and refused to refund me even though I was able to show that they shipped to a wrong address. The third order I paid expedited shipping of $15.49. The 2 splints I ordered were discontinued, though they continue to advertise them. I was credited back from both splints but not for the expedited shipping. I had ordered a face cream for redness which DID NOT WORK. How do they continue to advertise products that aren't available and find that it's good customer service not to refund me expedited shipping AND IGNORE ALL MY EMAIL REQUESTS FOR THE REFUND?! HORRIBLE HORRIBLE COMPANY.

Paid 81.99 for expedited shipping. Now item is on back order and they can’t directly give me a refund. They have to get from some other company. What’s going on it’s this company is a scam. I hope PayPal can help me. Avoid like the plague. Positive reviews are probably fake.

Vivaform online order form was useless and wasn't working so phoned them. They charged me £7.88 and then wanted to charge £6.99 for delivery taking 24-28 days for the delivery.
Absolutely insane and disgusting.
I have sent several emails complaining about the shocking service I have received and not received any replies.
Clearly the company does not care!
Sent an email to Marina Girard, Director of Customer Services, and have not received any response.
Am escalating my complaint to their CEO.

I bought one product and has been waiting for them for 3 months and no progress of shipment. They just promise without being delivered. This is very bad and I'd highly advise everyone to NOT buy anything from them