Harveynorman Arvostelua 923

I ordered a gym station from Harvey Norman, but it arrived with a missing box, making assembly impossible. The courier confirmed they lost it, but Harvey Norman denied it. Despite their "10 business day delivery guarantee," I had to chase them for a resolution. They kept saying it would arrive "tomorrow," but it took several more days.

What made it worse was that I had to track the missing item myself, constantly updating them instead of the other way around. They never kept me informed—I had to follow up repeatedly, wasting my time and even taking time off work to deal with this. Every time I asked for an update, they just said they’d "follow up and get back to me," but nothing happened. No compensation, no real urgency—just delays.

I work in retail for a major company, and we would never treat customers this way. Once they have your money, you’re on your own. Very disappointing service

We bought a laptop and it’s with seal and tried to return the policy is such a scam
If you bought a product as a gift and they want something better and with seal should have had a genuine reason to exchange
The person who attended was also had a very bad attitude
I have purchased more than 20k worth products with them and the customer service is pathetic
This will be my last purchase hope you have better rules and regulations
My daughter needs a Mac and I bought HP and rules doesn’t allow me to even exchange
Such a shame

They matched a competitor price delivered next day guy on phone sorted my issue in minutes no worries.

Absolutely hopeless online business, I get better and quicker service from Chinese companies. Placed an online order and my payment was taken, after a week the order has not even been processed, and I have now been waiting a week to just get a response out of Harvey Norman. Keep on getting promised a response "within 48 hours", but never get one.

Can't give no stars, but I would if possible.
Purchased a modular lounge, had it delivered, delivery guys found a piece was faulty, took video n pics, not delivery guys fault. Contacted Harvey Norman store, sent info n picture, got an email yesterday saying it'll be assessed in 6 weeks n then if it's their fault they'll remedy it. WAT THE
It is ur fault, it is faulty, why am I being punished for your incompetence at warehouse level? I've paid for it so you've got your money and I've got almost a lounge? Absolutely appalling customer service, this is not how you treat customers!

Harvey Norman are now selling wheelchairs via marketplace with Gilani Engineering. I returned a product as it was not fit for purpose 81 days ago. They will not refund my $8500. Harvey Norman is actively engaging in NDIS theft/fraud now.

Should have read the reviews before purchasing. Also wish I had never purchased an electric recliner. Customer service may as well be non existent for all the good they have been. Have a problem with the wiring on my electric recliner and need to purchase a new motor. Customer service ordered this and said it should be here in 3 weeks. By the 4th week I chased them up 3 times. She has just advised that part was never in stock and will be a month away. In the meantime I have been stuck with my couch in the recline position since before Christmas and I am moving house next week (end of Feb). They have no solutions. Bundall store.

If I could give 0 stars I would. I bought a new computer and printer online two weeks ago. It said it would take two weeks to deliver. No computer or printer. Customer service palmed me off. I went into an actual store and got no help. I put in an official complaint. No response. DO NOT buy anything through Harvey Norman online. You won’t get your item/s and then have to wait WEEKS for a refund. Disgusting 😡😡

My husband brought me a Dyson airwrap it didn’t work with my hair type took it back to Hn was refused refund or store credit even thought Dyson will give you a full money back if you use for 45 days and don’t like
Hn poor service rude staff who treat you like a criminal

Purchased logic docking station DV4 and issues with setup but here comes the best news, phoned Logic support (03) # and the service provider Aatish was what you call the perfect support person. Calm, professional and extremely competent, well done Aatish and thanks

BEWARE - DONT SHOP ONLINE WITH THIS COMPANY!

Purchased a Vuly Trampoline Cover $149 + Shipping Order No. 31001589953.

Harvey Norman sent the item to an address not mine or the one on my invoice/order.

9 x emails and online enquiries with no refund or item replacement.. or any contact other than sending me the same tracking details showing it was not sent to my address!

Belive the negative review.. don't shop online, and I'd suggest avoiding in store as well.

Worst customer service, and would go further to say testament to fraud taking money without supplying the items.

I went to Harvey Norman at Gladstone I asked a worker where the TV Remotes they were located in the store He couldn't be bothered and said not this side of the store and went back to his computer fatso another worker well he just looked at me turned around and walked off some where else If it doesn't look like you have money they don't want too know you that's the vibe got this will probably fall on deaf ears

5 stars for sure the staff was very helpful and nice to their customers.

I ordered a TV on 1/12/24 based on the Harvey Norman website stating ships within 2 - 4 days. This TV was advertised as in stock so I purchased it for $250 more from Harvey Norman - instead of The Good Guys or Betta Electrical who had it $250 cheaper but they were not in stock and were back ordered until 6th Jan.
The DAY AFTER ordering - less than 24hrs I got an email and a text stating the order was delayed. Not timeline.. just delayed and upon checking online it said backordered. I spoke to Graham from the Carindale store on 12/12/24 who advised he could see shipping on 16th Dec which put my delivery at around xmas/last week dec. I spoke to him again on 17/12 after a number of rude emails from the HN online help department emailed me over a week after I sent an enquiry about the delay, He then called me back after speaking to Hisense who told him its bad news and now wont be until the end of January. This is an absolute joke - I should not be waiting 2 MONTHS for something I spent $3000 on. ESPECIALLY when it was noted as in stock/available and 2 - 4 days. This is going be at least a 2 month wait and I am out of pocket the additional money i spent with HN to end up having to wait even longer then the other places i could have purchased from. False advertising stating what was stated and very poor form to sell something you cant even get stock of.

Bought a kitchen aid in Black Friday sales as a Christmas present. Was convinced by staff to pay in store as they had 3 on order, rather than ordering online and paying delivery fee (approx $30). Now it’s Jan and still no kitchenaid, have stock in other stores but are stringing me along and won’t let me pick up from elsewhere. Keep offering me a refund so I can go buy it at another store for an extra $400. Keep telling me they will call with updates and never do. Ridiculous.

I bought an Apple watch on-line two days before Christmas when the computer said there were 3 available, however, when I arrived, there were none there and, despite promises to do so, they failed to even organise one in time from an alternative store. Now, they simply don't even answer their phone at the Noosaville store. Useless as tits on a bull!

I bought a new mobile, from Harvey Norman. The technician transferred all the data for me. His Name is
Rowell & works for Harvey Norman, Cairns. He was patient & understanding, as, I am not a wizz with a mobile. Explained things clearly, so, I could understand.
I was happy with the price of the phone & the staff in
general.
The layout of the store, makes it easy to find the things you want & if you can't, there is always a polite staff member to help you. My experience was a very happy & successful one. Thankyou

Do not buy from Harvey Norman online at all. We simply purchased some items online for click and collect. However they did not have the products. Online system advised us to contact the physical store and the physical store pushed us back to the online system. This had been going on for about 2 weeks and they could not find a solution for me. What a ridiculous system!

Harvey Norman used to be a big name in Australia, but it's basically a scam website now and should be taken down. they will take your money and make you fight for it back. other retailers sell the same products and price match.

So I am building a new house. For which I have purchased a big screen TV, French door fridge freezer, 2 drawer dishwasher, music system and new lounge, all from Harvey Norman well over 12k in the last couple of months. I ordered a Smeg kettle and toaster, of a particular colour. Bairnsdale store had the toaster and having made the order, the toaster was set aside with my purchase order attached, i.e Sold. Just waited for matching kettle to arrive from another Victorian store. Went in today, as kettle had arrived only to find they had sold the effing toaster. No customer loyalty at all it seems. No apology, no nothing.