Harveynorman Arvostelua 923

Worst follow-up and customer service follow through for faulty goods. I have asked multiple times for a refund as they are getting no where with the supplier. I have sent photos and videos. Why should I have to wait weeks for a resolution when I purchased the product direct from Harvey Norman. Horrible experience. Warning do not purchase online e goods from Harvey Norman. Only leads to disappointment, frustration, loss of money.

Washing machine advertised on page 2 of The West Australian newspaper on 10May25 for $649 (tiny print clearly displayed 'Ends 12/05/25') - so I went online at about 10am on 12May25 to order and and it showed the price as $698 - I then asked Harvey Norman's Chat-line why the difference and they came back with their BS saying it apparently ended at 11:59pm on 11May25 - since when does 'Ends 12/05/25' actually mean the day before on 11May?
DEFINITION QUESTION.
Does end date include that day?
Answer. If something is supposed to happen by a certain day, it means it is supposed to happen not later than that, so it includes the day as well.

I ordered a product online, only for delivery driver to deliver to the wrong address. I contacted customer service and was never given a response apart from an automated email. They have still not resolved my issue, and I had to organise delivery to correct address at my expense. DO NOT ORDER ONLINE, you will get no support or help if things go wrong.

1 star - Dead on Arrival TV and Passing the Buck
I recently purchased a TV from Harvey Norman, and it was completely non-functional from the moment I plugged it in at home. Instead of offering a straightforward replacement for a clearly faulty product, Harvey Norman is now making me deal directly with Hisense warranty service. This leaves me in a frustrating limbo – I have a brand new TV that doesn't work, and Harvey Norman is simply washing their hands of the issue and making me wait for a potentially lengthy warranty process with the manufacturer. This is unacceptable service for a product that was dead on arrival. I am incredibly disappointed with Harvey Norman's lack of responsibility and the inconvenience they have caused. Avoid if you expect any support for faulty goods.

HN Cannington was a great store to deal with about 10 years ago. Sadly, that was then.

No understanding of client needs. Rude salespeople. No knowledge of their contractual obligations (tried to get us to sort out their issue with their subcontractor). We will never go to this store again and will tell everyone to avoid it.

Placed an online order on 22nd Feb 2025 and was told the supplier didn't have stock. Was asked to wait 6 weeks. On enquiring after 6 weeks I was told it would take another 3 weeks. On cancelling the order I was told to wait 3 days for the refund though it was paid by a Harvey Norman gift card which should be instantaneous. Chatted with an unhelpful person online after waiting 2 days who just kept repeating I should keep checking my email.

Purchased a coffe machine that was discounted, this was a floor display. The staff person found out that there wasn’t an attachment to froth milk, he ordered one, that I will collect on arrival. When I arrived home to prepare for a dinner party, I tried to connect coffee machine, they gave me the wrong electricity cable. The following day, I went again to report the problem. The manager, don’t know his name, description : Indian descendent, was incredibly rude. I just wanted a refund, considering I bought a useless coffe machine. He told me to get my refund and get out… this is the first time, after so many years of being a customer that I am treated so badly. I don’t think I will return to that store.

I placed an in-store order on 30/03/2025 and was advised the item would arrive within 2–4 weeks. That timeline was reasonable, and I was told I would receive a call once it was in stock.

On 15/04/2025, I followed up by phone and was reassured the item would arrive by the end of April. However, when I called again on 01/05/2025, things took a frustrating turn.

The first staff member I spoke to gave me conflicting information, saying stock wouldn’t arrive until mid-May due to high demand. I explained I had paid in full nearly $500 and ordered it over a month ago. She checked with a manager and asked me to leave my name and number—although I had already provided my receipt number, which clearly had all my details.

Shockingly, less than a minute after hanging up, I received a text message saying my order was ready for collection. Confused by the sudden change, I called to confirm before going in—and that's when things went from bad to worse.

The next staff member I spoke to was extremely unprofessional. He claimed it was a “first come, first served” policy, which makes no sense considering I had already paid in full weeks ago. He also told me he had tried to call and left a voicemail—which is simply not true. There were no missed calls or voicemails on my phone.

This entire experience has been frustrating, misleading, and unacceptable. I expected far better from a major retailer. I am absolutely disgusted by the poor communication and lack of accountability at Harvey Norman Berrimah. After this experience, I will not be shopping there again—and I would advise others to think twice as well.

Completely overpriced. Basically scammers.

ACCC need to start investigating this company.

I purchased a product mid December last year that was listed as available. I was then told there would be a delay. I have been proactively chasing Harvey Norman for 5 months. Yesterday I was given a refund, without an explanation.

I've followed up again and they advised they thanked me for my patience but they can't give an ETA on whether the product will ever be delivered. I don't think they ever intended it to be delivered.

It took 5 months for that. They never proactively contacted me.

I would classify their costumer service as poor at best.

Stay away - they sell products they can't actually give to the customer and make no effort to communicate that.

Stay well away! Absolute thieves, who have zero customer service, accountability and customer service!! Impossible to contact and even when you eventually can by live chat or email, they don’t follow through and refuse to disclose information. How is this company still going?! Tried to cancel an incorrect order placed immediately after placing and was told it had been sent to the department and I would receive a refund - a day later receive a shipping confirmation - with a shipping number that wasn’t activated until two days later. Now told I will be charged a reject delivery fee, but no one will tell me how much!!! Additionally, last time I ordered a vacuum it was shipped and never arrived - took me three months to sort! I’m the fool for not remembering and giving them a second chance. They are a complete scam! I will be going to Office of Fair Trading this time!

I was really disappointed with my recent experience. Harvey Norman advertises that they will price match if you find a product cheaper elsewhere, but when I found my computer at a lower price and asked for a match, I was told “no” and directed to look at the terms and conditions. I find this misleading. If there are strict exclusions, they should be clearly stated upfront rather than giving the impression of a straightforward price match policy. It feels like a marketing promise that isn’t honoured in practice.

I am writing to express my deep dissatisfaction with the service I have received regarding my recent order from your Swords branch.

On the 6th of April, I ordered a dinner table and 4 chairs, and arranged for delivery on the 11th of April. Unfortunately, the delivery on that day was not only incomplete but also defective. The two chairs were broken, and the table was missing essential washers and bolts. This prevented the assembly team from completing the setup.

On the same day, I visited the store and spoke to David in the furniture department, who provided me with washers. However, when the assembly team arrived again on the 14th of April, they found the washers to be the wrong size, and once again, the bolts were missing. This has now been a third attempt with no resolution, leaving me without a functional kitchen table or chairs for my son’s birthday, which was deeply disappointing.

This is not the first time I have faced issues with Harvey Norman. In January, I purchased a smartphone to be shipped abroad for my sister, only to receive the wrong colour. Unfortunately, because the phone had already been shipped, I was unable to return or exchange it.

I would appreciate immediate attention to this matter. At this point, I expect either the correct parts for the furniture to be delivered urgently, or a full refund for the damaged and incomplete items. Additionally, I request compensation for the time and inconvenience this situation has caused.

I look forward to hearing from you soon to resolve this matter swiftly.

Sincerely,

Samuel Bekele

Order number; 3030404

Don't trust their online store as they sell out of stock items without disclosure. I purchased a bar fridge (was about to buy from Amazon), but thought I'd support an Aussie business to only then be told it will take 3 weeks plus to ship as they're out of stock. You can't get hold of their customer service and they don't reply when you requested a refund. Avoid Hervey Norman online

I will never use HN again and will just use Amazon where it's flawless and you get solid customer service.

Is the online store just a scam? How is this legal in Australia? The online store should be ordered to shut down and Harvey Norman hit with a huge fine. I wanted to say they are the Temu of online retailers, but that would be completely opposite as Temu as it is more reliable with quality of service that the disgusting HN-online could only dream of.

I will give HN a 5 star rating at taking your money, but it's all down hill from there.
$2500 spent on a fridge inc delivery.
The delivery guys were rude and completely out of order.
Wanted to charge for going up 4 steps, refused to take away any of the packing and dumped the fridge in the middle of the kitchen and left.
when we finally managed to unpack it and get it into place, we found that the water and ice function wouldn't work at all.
We now need a service guy to fix a brand new fridge.
Will not be back.

They matched a competitor price delivered next day guy on phone sorted my issue in minutes no worries.

If i could give zero, I would. LG tv's went on sale, and within a day, I thought i had purchased a 65 inch tv online. money taken from credit card etc. Email informing of purchase. For six days "track order" reads as "processing"

After 6 days , i receive an email,"the fufillment store is out of stock", refund coming in 2-3 days.
Meanwhile this stopped me from buying the same item for the same price that was on sale at JB Hifi, because it went off sale 3 days ago.

Computers nowadays have near real time invenotry, and the purchase should never have been allowed to proceed. I"ll never shop at Harvey Norman again.

If I could give the "online store" zero rating, I would.
Made a purchase which was "online only" and after several attempts to find out if it was shipped, I was told that their trusted supplier would ship it and that they don't get that information. I must just wait the 10 days for delivery. Even though I received an email to say my other goods were shipped and I would get another email with these details. After 5 days I was then told that their "trusted supplier" had advised them that the item is actually out of stock and that they shouldn't have it on their website - THE ITEM IS STILL VERY MUCH ON THE WEBSITE!!!!

There is no number to call or speak to a person. All you get is a chat option or via email. And those people manning it have absolutely no training on how to deal with a client, who has reached the end of her tether.

WORST SERVICE I HAVE EVER RECEIVED.

Oh and still now waiting for my refund.

I bought a new a36 Samsung mobile
Sales girl katt did a terrific job setting up my mobile .Harvey Norman are good to deal with .
Highly recommend to friends