Buying experience with HairMax has been smooth from start to finish. Carlos was incredibly helpful throughout the transaction and went the extra mile to get me the best possible price, especially co... Näytä lisää
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Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
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Katso, mitä arvostelun kirjoittajat sanovat
Carlos at Customer Care is an asset to HM... he is aware of your loyalty to his company and strives to achieve a win-win outcome. I have purchased 4 different products over the years and I believe i... Näytä lisää
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I have owned my Hairmax wand for probably 8 years now and am thrilled with the results. It is so easy to use. And the new hair growth is amazing. My hair dresser is also amazed and saw the differen... Näytä lisää
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I had a great customer service experience. I spoke with a gentleman who helped me open a warranty claim, and the process was incredible easy. He also provided a UPS label so I could send my laser devi... Näytä lisää
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Yrityksen tiedot
Yrityksen kirjoittama
Hairmax is the pioneer and global leader in transformative hair regrowth. We have dedicated over 20 years to the innovation of clinically proven laser hair growth devices and science backed hair care products. We offer drug free, clinically proven solutions for thinning hair, including at home laser hair growth devices, restorative hair care & supplements, that address the multiple causes of hair loss and help regrow your best hair possible. We understand the emotional impact of hair loss. Our hair is strongly tied to our sense of identity, attractiveness and self-esteem. Our mission is to help hair loss sufferers regrow their hair, regain their self-confidence and enrich their lives.
Yhteystiedot
1040 Holland Drive, 33487, Boca Raton, Yhdysvallat
- 561-417-0200
- info@hairmax.com
- hairmax.com
4,3
Erinomainen
405 arvostelua
On vastannut 93 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 viikon sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Amazing customer service experience!
I just purchased a HM laser 82 and called to activate my warranty. Miss Emmily G. was amazing! She did it so quickly and easily explained where to find that serial number she needed. I also asked her recommendations how to use the device and also more questions about hair growth l had and she was so nice & kind to answer it all. Also I’m thinking to get that hair growth activator she told me about. Emmily G. shared her experience with me regarding this device which gave me more inspiration to follow all the instructions. I’m so grateful 🥹 Customer service was incredible! And l had 0 time to wait till I was connected to her. I wish bank support was as good as yours HM team! Thank you 😊
12. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
That's fantastic to hear! Emmily is truly a gem in our team, and we're thrilled she could assist you promptly and effectively. Providing not just warranty activation but also valuable insights and recommendations showcases her dedication to ensuring customers get the most out of their purchase. We're delighted that your experience with our customer service exceeded expectations. Your kind words inspire us to continue delivering exceptional support. Should you need further assistance or have more questions down the road, don't hesitate to reach out. Thank you for choosing hairmax—we truly appreciate your support
Emmily was my contact person
Emmily was my contact person. She made the experience easy and I was impressed with her professionalism. Thank you so much for your help. I highly recommend both your product and your customer service. 5 stars is not high enough.
13. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for your fantastic feedback! Emmily is truly exceptional in ensuring a smooth and hassle-free experience. We're thrilled to hear that her professionalism left such a positive impression on you. Your recommendation means a lot to us! We aim to exceed expectations, and your kind words inspire us to continue delivering top-notch service. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support
Josh was very straightforward and…
Josh was very straightforward and honest in helping me
He knew exactly what to do and did so effectively amd efficiently
12. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your kind words! Josh takes pride in providing straightforward and honest assistance, ensuring that every step is clear and efficient. We're thrilled to hear that he was able to address your needs effectively. If you have any further questions or require assistance in the future, please don't hesitate to reach out. We're here to help
Ultima 9
My review about Ultima 9 I am very glad that I bought this comb. I read a lot of very positive reviews and also decided that I needed it. After a while I will write about the results
11. joulukuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hello Viktoriia,
That's fantastic to hear! Thank you for sharing your initial thoughts about the Ultima 9 comb. It's great to know that you're optimistic and looking forward to experiencing its results. We're excited for your journey and can't wait to hear about your experience with it. If you ever need tips or assistance along the way, feel free to reach out. Here's to positive results and healthier hair!
I was very impressed with the knowledge…
I was very impressed with the knowledge pertaining to the Hairmax product information that Emily provided for me.
Sincerely
Keith
27. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Keith,
Thank you so much for your glowing review! I'm thrilled to hear that Emily was able to provide you with such valuable and detailed information about the Hairmax product. Our team takes great pride in ensuring that our customers receive the best guidance and assistance possible. If you have any further questions or need more information, please don't hesitate to reach out. We're always here to help.
Hi...I had problems logging in today…
Hi...I had problems logging in today when
I wanted to place another order.
I have to tell you that I had the nicest & most
helpful customer service girl I have come
across in YEARS.
Her name is Emily.
She is the BEST rep you could have for
your wonderful company EVER!
If I had a company I sure would try to
hire like YESTERDAY!
Thank you for making my day start with
a smile!!
Your happy customer,
Sherry
20. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Dear Sherry,
Thank you immensely for your wonderful review! Your kind words truly brightened our day here at Hairmax. Providing top-notch customer service is at the core of what we do, and we're delighted to know that your experience reflected that.
Your satisfaction means the world to us, and we're thrilled that we could meet your expectations. If there's anything else we can assist you with or if you have any questions, please feel free to reach out. We're always here to help!
HiHi, I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
Hi,
I have bot the 82 laser device. Received esterday. Fully charged and started using but my device dosent vibrate after 30 seconds. Look like it's dosent work properly. What should I do now?
18. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Hello Nadiya,
We're sorry to hear about the issue you've encountered with your Laser 82 device. Our sincere apologies for the inconvenience.
For immediate assistance, please feel free to contact our customer service team directly at 561-314-2430.
Our experts are ready to assist you with troubleshooting the unit. We're here to ensure your device works as intended and that you're fully satisfied with your HairMax product.
my wire's hairmax 41 stopped working…
my wire's hairmax 41 stopped working after 4 years. called, emmily explained everything as we tried to see the problem over the phone. was clear needed to be looked at, went to their store in boca raton. emmily came out, took machine inside and in 20 minutes we had a fully functional like new machine. she explained EVERYTHING about future care,and gave me a sample kit of their products. never had better customer service anywhere!, thanks emmily!
14. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
power cord lost
I miss placed (or lost) the power cord for my Hairmax. I thought to call to see if I could just get a new cord and the person I talked to was very helpful. I guess I am not the only person to miss place the cord. I also have used the shampoo and conditioner that came with my device and my hair was shiny and had great volume and texture. The new cord was delivered within a week.
30. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for the fantastic 5-star review! We're thrilled to have exceeded your expectations. If you ever need assistance in the future, we're here for you.
I wanted to take a moment to thank you…
I wanted to take a moment to thank you for this wonderful product. I am an old customer and have been using the laser combe for more than 10 years. Use it three times a week in the fall, and the rest of the year only once a week. I have never experienced losing hair again. This has totally changed my life. It gave me back my confidence, and I just love my hair. I truly recommend this product with total sincerity.
A truthful customer.
11. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for taking the time to leave such a wonderful 5-star review! We're thrilled to hear that you had a positive experience with our Hairmax Laser Comb.
At this time I am going on three months…
At this time I am going on three months and have not seen any results at the moment. I will continue using as they have said sometimes it may take a bit longer
10. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for taking the time to share your feedback on your experience with our Hairmax device. We genuinely appreciate your patience and understanding over the past three months.
We understand that waiting for results can be challenging, and we want to reassure you that your satisfaction is our top priority. It's not uncommon for visible results to take some time, and we appreciate your commitment to the process.
Typically, most of our patients start seeing noticeable results within 26 weeks of consistent use. We encourage you to continue using the device as directed, every other day, to maximize its effectiveness. If you have any questions or concerns along the way, please don't hesitate to reach out to our customer support team. We're here to assist you on your journey to healthier hair.
Awesome Customer Service
Hello, I am a new Hairmax customer. My dermatologist recommended I try this product (Hairmax Laser Band 82) a while back. I recently ordered the product and had a few questions. I called the customer service number and was actually able to talk to a "real person!" Her name was Emmily Golieb and she was awesome! Not only was she friendly, but she had some wonderful tips and is also mailing me the full owners manual as I'd like to get some more detailed information about care and use. Thank you Emily!! I am excited to start using my laser band.
8. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Mary, such a pleasure helping you, thank you so much for this glowing review! We can't wait to hear about your results in the near future! Always remember, consistency is key. Have a Hairmax day!
Hairmax Regrow works in growing hair 🤲🏼
First the the Hairmax regrow cap has helped me & my daughter, the staff at Hairmax is very professional & helpful , I want
To recognize Ann & Emily the went above & beyond in take care of our needs & gave prompt attention to our concerns .
It is the employees which make a company successful 🤲🏼💕✅
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for the glowing 5-star review! We're honored to have earned your trust and satisfaction. Providing excellent Customer service is what we're all about, and your feedback reinforces that we're on the right track. If you ever need anything else, don't hesitate to let us know. We're excited to have you back!
I was using another shampoo and…
I was using another shampoo and conditioner for the past 18 months, while using topical Rogaine for women. My scalp always felt dry and itchy. I honestly do not feel that way since I started using the Hairmax shampoo and conditioner. I really like these products.
7. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
We're absolutely thrilled to receive your 5-star review! Your satisfaction is our top priority, and we're elated to know we hit the mark. If there's anything else we can do for you, please feel free to reach out. We look forward to serving you again soon!
laser
the service, the quick turn around, very friendly and knowledgeable staff
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for your glowing 5-star review! We're absolutely delighted to have provided you with a positive experience. Your support means the world to us. If there's anything else we can do for you, please don't hesitate to let us know. We're excited to have the opportunity to serve you again!
Helpful staff.
1. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for taking the time to leave us a five-star review! We are thrilled to hear that you had a positive experience with our customer service team. We look forward to serving you again in the future!
My associate was super helpful and…
My associate was super helpful and knowledgeable
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you so much for taking the time to leave us this wonderful 5-star review! We're thrilled to hear that you had such a positive experience with us. We strive to provide top-notch customer Service and we're delighted to know that we hit the mark for you.
Great Customer Service
Emily listened to me and was able to give me the time I needed to give this product the best chance for success.
6. marraskuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you for the 5-star review! I'm glad to hear that you're satisfied with the assistance. Your satisfaction is Hairmax top priority!
Negligent and unhelpful
I ordered ultima 9 classic laser comb on September 20. UPS shows no progress with shipment. When I contacted Hairmax, they requested me to claim with UPS. But my request for UPS investigation is closed by UPS on 4th October as I cannot provide merchandise detail which can only be known in detail by sender-Hairmax. I contacted Hairmax again to open claim from sender’s side on 17th October. When I asked Hairmax about the claim 13 days after the claim, Hairmax responded me without checking the current condition with UPS, saying that my investigation is closed (condition on 4th October) and asked me to open the claim again. I have paid fully for my order and haven’t received it yet after 1 month and 10 days. Hairmax should send immediate replacement. Instead, the person responding to my requests are unhelpful and negligent. So frustrating to order from
Hairmax!
31. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
I'm truly sorry for the frustration and inconvenience you've encountered regarding the shipment of your Ultima 9 Classic Laser Comb. I fully understand how crucial this order is for you, and I deeply apologize for both the delay and the challenges you've faced in resolving this matter with UPS.
Please know that we take full responsibility for this delay and any inconvenience it has caused. I want to assure you that this situation does not align with the level of service we strive to provide. In regards to your claim, it remains in progress. The initial claim was closed on 10/11/2023. Following your request, the investigation was reopened on 10/17/2023. We are currently awaiting the resolution from the UPS claims department for your package. The deadline for the missing package claim is 11/07/2023.
Please be assured that we are doing everything in our power to expedite this process and resolve the matter to your satisfaction. Your patience and understanding during this time are greatly appreciated.
Respectfully,
Hairmax
Very helpful and understanding to my…
Very helpful and understanding great customer service with the advice and information. I have ordered two extras for family members.
I LOVE my Hairmax 82! I have had amazing results - pictures to follow soon. Quality product and customer service.
25. lokakuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Hairmax
Thank you immensely for the fantastic 5-star review! We're truly grateful to have gained your trust and satisfaction. Delivering top-notch customer service is our utmost priority, and your feedback affirms that we're moving in the right direction. If there's ever anything else you need, please don't hesitate to reach out. We can't wait to welcome you back!
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