Grundfos Arvostelua 

Built our home in 2018 and our plumbing contractor installed the Grundfos Scala2 pump. It has been replaced three times and now the latest one has begun to leak. Avoid this company and this product!

If i could give zero stars for a review i would! I will never recommend or fit a grundfos product ever again - we have had constant problems over the last 2 years with their condense pumps, after being told 2 years ago they have a manufacturing fault i still cannot believe 2 years on they have done nothing about it.
Replacing these units has cost us as a business thousands of pounds in labour and a few customers and still today we are experiencing problems.
At least we finally managed to get Grundfos to send engineers out to replace these units but this process is very difficult and our customers have recieved terrible customer service from Grundfos.
Not very happy at all - ever our merchants have pulled these products off their shelfs.

10/09/2024 Update

After the involvement of Grundfos Italia, through their Head of Service Mr. Crepaldi, all the troubles caused and the money wasted by the previuos CAT - Servicepump S.r.L. - have been properly and quickly solved. My experience and review is therefore eventually perfect. Thanks again Mr. Crepaldi and Grundfos Italia.

Initial Review - 28/08/2024
A real disaster with the after sales assistance.
If you have a problem as just happened to me with the MAGNA 3 model you can be sure to waste weeks before realizing that the company (at least in Italy) has non assistance, they are not answering to emails sent through the website dedicated area, and basically have no external assistance centers. The one that eventually I found (Servicepump S.r.L.) asked for 250 € + VAT with pre-payment simply to exit and understand the problems, that was not solved. Stay away, far away, from this company; my humble opinion.

Hauswasserwerk JP 5-48 für 429€ nach drei Wochen defekt. Wurde durch eine Fachfirma ein und ausgebaut, da sie kein Wasser mehr gefördert hat. Der Motor lief noch. In meinem Beisein, beim Abbau, wurde das Wasser aus der Pumpe abgelassen. Mein Monteur gab an, dass das Wasser randvoll in der Pumpe stand. Aber er kenne die Firma Grundfos, die schon sehr häufig nach Inaugenscheinnahme behauptet habe, dass die Pumpe trocken gelaufen sei. Der Monteur mit 30 jähriger Erfahrung schloss einen Trockenlaif in diesem Fall kategorisch aus.
Nach zwei Wochen Nachricht von Grundfos: Trockenlauf und daher keine Gewährleistung.
Stattdessen war ein Reparaturangebot in Höhe von 815,70€ an die Nachsicht angehängt, für eine Pumpe, die mich 429€ gekostet hat.
Darüber hinaus empfahl Grundfos, meine Wasseranlage zu überprüfen, da der Fehler dort sei.
Die Anlage wird seit 20 Jahren, ohne eine Schwierigkeit gehabt zu haben, betrieben.
Grundfos teilte weiter mit, dass aufgrund schlechter Verpackung der Pumpenfuß abgebrochen sei. Wir haben die Pumpe zwei Stunden mit zwei Rollen Luftpolsterfolie und weiterem Dämmmaterial so gut verpackt, dass sie hätte sogar aus großer Höhe fallen können, ohne dass etwas passiert wäre.
So habe ich meine ersten Erfahrungen mit Grundfos gesammelt und es werden meine letzten sein. Nie wieder auch mit den kleinsten Artikel von Grundfos. Ich kann nur jeden davor warnen, bei Grundfos auch mit einen Cent zu investieren. Sie werden sich ärgern. Und dann noch einen Kostenvoranschlag in doppelter Höhe des Neupreises der Pumpe anzubieten ist unverschämt und spricht für sich. Und mit dem Verlassen des Standortes Deutschland in diesem Jahr, zeigt Grundfos deutlich, was es von ihren deutschen Kunden hält und alles wird noch schlimmer werden. Daher: Hände weg von Produkten der Firma Grundfos!

They propose: A lot of experiences, products, challenges...

but what about the after sales service????
No direct contact!
No service!
No answer!
Nothing then Nothing!!

3 pumps, after 2 years, exactly with the same electrical problem:
warranty expired,
No assistance,
No Service
No email answer

Solution? Waste! and now different company, more serious and efficient pumps!

Grundfos = really bad experience! Never more!

We had a Grundfoss Sololift 2 CWC3 installed in our downstairs toilet in 2020. After a year or so, it started flushing itself randomly and loudly. This got worse and worse: we had to turn the toilet off at the plug in order to get any sleep. We called out a plumber who suggested the problem was with the non return valve, and water was leaking back in after the flush. He replaced it. A few months later, the problem started again. Again we replaced the non return valve and had a complete clean with pipes flushing. That didn't work. We have just replaced the pressure switch according to Grundfos troubleshooting guidelines. That didn't work. We are now left with little option but to get the whole thing replaced with a Saniflo. The Grundfos customer care line wouldn't even put me through to a human: it just told me via recorded message to speak to my installer. They don't seem to have any lists of approved engineers that I can find. I think we have probably spent around £800 trying to get this useless thing fixed and now face another £1500 or so to get it replaced completely. Our installer assured us that Grundfos was fine but next time I will make sure that I research customer service and how easy it is to find an engineer in the UK. Would absolutely not recommend.

Ich habe mir vor 5 Jahren für meine Regenwasserzisterne die SBA3-45A Pumpe verbauen lassen. Diese ist für die Gartenbewässerung im Einsatz und war eher unterdurchschnittlich im Einsatz. Nachdem mir aufgefallen ist, dass die Pumpe ohne geöffneter Entnahmestelle immer wieder anfängt zu pumpen, habe ich nach Recherche in der Bedienungsanleitung das Rückschlagventil als Fehlerquelle ausfindig gemacht. Das Rückschlagventil ausgebaut, gereinigt und für 2 Tage ging die Pumpe wieder fehlerfrei. Leider ist das Problem danach wieder aufgetreten.



Ich bin von der Qualität der Pumpe, die fast 1000 EUR in der Anschaffung gekostet hat sehr unzufrieden. Jetzt benötige ich ein neues Rückschlagventil das fast 100 EUR kostet. Ich habe mich darauf hin an den Kundendienst von Grundfos gewandt, ob es hier eine kundenfreundliche Lösung gibt und wurde mit einem Satz mit den Hinweis, dass die Gewährleistungsfrist abgelaufen ist „abgespeist“. Im Nachhinein hätte ich mir gleich eine Pumpe aus dem Baumarkt für 1/3 Anschaffungskosten zulegen können.



Kann die Marke Grundfos nicht weiterempfehlen. Sowohl Produktqualität als auch Kundenzufriedenheit.

Very disappointing experience. I contacted this company for a repair/service at a residential property and was charged £500 + VAT, plus additional costs for parts and labour. When I asked for an explanation of why the charge was so high and what it covered, I received no response. If I could score minus five, I would. The pumps are already expensive, and with the current cost of living crisis, I cannot afford to throw money away at such an extortionate rate.

I called Grundfos for a submersible pump recommendation and was directed to a distributor who knew nothing about submersible pumps. She got me into a pump/Pressure Control Unit that isn't the best option. When I ask to return the unopened pump and control unit I was told there would be a 30% restock fee which is gouging in my book. I decide to use the pump only and see how it worked. Drop it in the hole and it won't run straight out of the box. Now I have a warrant claim.
Cuvo Pumping Solutions who I purchased from will not reply to my emails so I take it to Grundfos. I had one email reply from Grundfos sending me to another Dept. who would never respond.
Stay Away From Cuvo Pumping Solutions and Grundfos!!

Their warranty sucks.They start their warranty by the date code on the pump instead of the date that it was purchased.
so if it sets in inventory for a year you have already lost almost half of your warranty.

Avoid Grundfos Bought a solo lift 2 macerator to replace a saniflow one that worked perfectly for 10 years. Should have stayed with Saniflow as the Grundfos one is noisy and runs for twice as long. Also goes off at random times when not in use. The customer service is shocking as demand £200 off you before sending an engineer under the warranty. Worse still they will not refund even though it is defective blaming everything under the sun and stating that a 20 second operation is acceptable. Avoid at all cost

Review edit
Grundos are right in saying they replace the unit. However they only sent a new one which just proves that they need to stick to central heating as their macerators are not fit for purpose and their customer service is appalling. I have now had a 2nd opinion from a plumber who has agreed that the unit is absolute rubbish compared to Saniflow. Grundos wrong to blame installation

The pump lasted not more than 2 years. Plumber replacement lasted 2 years leaking again. Not worth the hassle.

I took out a maintenance 24/7 call out contract in April 2024.

I have been told by the company that Grundfos no longer do this work.

I have paid over £400 but they have let me down.

Meine Bewertung vom 28.4.24 hat tatsächlich dazu geführt, dass nach mehrtägigenTelefonaten Grundfos im Juni 24 eine kostenlose Ersatzpumpe an meinen Installateur geliefert hat.
Respekt

Grundfos pumps are garbage at best. Customer Service is total crap

Would not recommend buying this at all, very bad customer service. My pump started leaking at the weekend and they won't let me do anything with it because the guarantee won't be valid anymore, and no one can come out over the weekend to fix it, with only one shower in the house it's not an ideal situation. Also it is very noisy.

Op 17/10/2023 werd al review gestuurd ivm negatieve ervaringen met Grundfos pompen. We zijn nu 8 maand verder en nog steeds werkt 1 pomp niet goed. Schakelt niet over van regen- op stadswater. Maar geen reactie meer van Grundfos!!!!

Noisy pump that sounds like a door slamming downstairs followed by sounds of aliens communicating. If dishwasher is running it will sip water every few minutes which makes the Groundfos start up and yelp each time. Makes my insomnia worse. Many complaints from neighbors with same pump brand, some desparate

Heb enkele jaren geleden een scala 2 pomp van grundfos ge-installeerd. Binnen de garantieperiode van 2 jaar was deze defect geraakt. water lek doorheen het insectenfilter.. toen netjes vervangen binnen de garantie periode.. 5 jaar later heb ik nu weer het zelfde probleem.. reactie leverancier.. "helaas geen garantie van grundfos en is niet te herstellen" we bieden u graag een nieuwe pomp aan.. Ik heb vriendelijk bedankt..

Ik wens niet om de 5 jaar een nieuwe pomp te installeren van 700 euro +

I would not recommend Grundfos under any circumstance again. We purchased the STR2-2 pump about 2 years ago but due to delays with building work we did not install it until 5/6 months, It has worked for 5 months and suddenly stopped at the weekend. Whilst I understand it was out of warranty, after speaking to the team ( I would not refer to them as Customer Service as they do not provide any). I was told that as it was out of warranty that there was nothing they could do. No advice, direction or possible solutions.
I was going to lodge a compliant but know that they will not review their process or customer service levels so will not waste any further time on a company that is extremely unprofessional. Totally disappointed in both their product and service and will definitely source a new pump from a more reliable and customer focused company.

In reply to the response from Grundfos below, I will be declining their offer of help as this is too little too late. At no point did I ask for a replacement and clearly stated at the beginning of my call that I was totally aware it was out of warranty. A simple offer of any help or advice would have been appreciated, instead of being told that "you don't buy a car, not use it for two years then expect a replacement". I have purchased another pump from a more reputable company and who have far less negative reviews relating to the product and service.