Grooves Inc. Arvostelua 

hice un pedido el 3 de diciembre y a dia de hoy 18 todabia no lo he recibido lleva en holanda tres dias parados y lo necesitaba para navidades. y ellos encima no se hacen cargo de ponerse en contacto con el mensajero... un desastre ultima vez que les hago un pedido

⭐ 1 Star – Very Disappointing Experience

I ordered a phone from Grooves.com, and it has now been two weeks with no delivery. When I check the tracking information, it still shows the package as “in transit” with no meaningful updates.

For an expensive item like a phone, this level of delay and lack of transparency is unacceptable. There has been no clear communication or reassurance about when (or if) the order will arrive. This has been a very frustrating experience, and it has made me lose trust in this business.

I would not recommend Grooves.com based on my experience.

Pedí unos discos.

No los enviaron.

A los meses me devuelven el importe sin mediar palabra.

After-sales service is extremely poor. The seller assumes no responsibility whatsoever for any shipped packages. My 191-euro record was only wrapped in a single layer of cardboard—no protective cushioning materials were used, and the packaging was inadequately sealed, resulting in the item shifting and partially exposing itself during transit.
After my item was damaged, I had no choice but to file a compensation claim through the postal service. Upon successfully winning the claim, the postal service required the sender (the seller) to collect the compensation in person at the local post office. However, the seller completely ignored all the emails I sent regarding this matter. Who knows if they have already collected the compensation and pocketed it for themselves?

J'ai attendu des jours, reçu le mauvais article, dû le retourner à mes frais, subi un SAV hostile qui ne répond que sous la contrainte et se fiche ouvertement de moi. Je ne serai bien évidemment jamais remboursée. Je n'aurais jamais imaginé une chose pareille de nos jours. Comment n'ont-ils pas fait faillite depuis belle lurette en étant aussi incompétents à toutes les étapes de la transaction, dans un secteur si concurrentiel ?

Good site. Fast shipping, good packaging and good status of cd.

Verkäufer hat Angebote im Shop und verspricht eine Lieferung, da Artikel auf Lager. Nach Bestellung kam eine Mail, dass der Artikel beim Hersteller Bestellt werden muss. Die von mir bestelleten Artikel können beim Hersteller wegen Produktionseinstellung gar nciht mehr geordert werden. Der verkäufer verweigert nach Aufforderung der Rückerstattung die Kommunikation. Bestellung sollte Versandkostenfrei sein, nun soll ich einen Versandkostenanteil von 3,95€ selbst tagen, obwohl nie etwas geliefert wurde.
Das nenne ich mal ABSOLUT UNSERIÖS.....

Katastrophal. Habe vor 4 Wochen eine CD-Box gekauft, die laut Website auf Lager war (>10 Stück). Trotzdem schaffen sie es nicht, die Box zu liefern. Zwei Anfragen blieben unbeantwortet, auf eine 3. Anfrage kam eine sinnfreie KI-Antwort. Absolut nicht zu empfehlen der Laden!

Vorsicht vor diesem Laden – ich habe eine neue Vinylplatte gekauft, und eine Seite ist ab Werk fehlerhaft, mit Rauschen und Störgeräuschen. Dieser Laden hat keinen Kundenservice, keine Rückgaben – das ist ein Betrug, und niemand weiß, woher die Platten stammen. Ich warne alle – kauft dort keine Schallplatten!!

Didin’t expect that i will get my parce the very next day after i placed the order!

Il libro è arrivato nei tempi stabiliti e in perfetto stato. Sono soddisfatta

He echo una compra y una vez pagado ,al cabo de 24 h me pidieron que les enviara una foto de la tarjeta de crédito que utilice ,pues he mandado la foto y no tengo ninguna respuesta de ningun tipo, no recomiendo este sitio

I received a sealed double CD box with one wrong CD inside. Grooves Inc sent a new one to me after having seen my pictures. Very kind, I appreciated much. Thank you. Fabrice

The site advertised delivery as 5-7 days, which is fine. I placed the order on the 14th August and the order didn't show as processed until the 21st August, so no way it could arrive within the 7 days. DHL picked the package up on the 22nd and it arrived in the UK on the 26th (which to be fair, did include a weekend). Royal Mail delivered it in less than 24 hours from it arriving in the UK.
I just wish I had read the trustpilot reviews before ordering.

I value very positively the professionalism of Grooves and the ease of answering the questions I have raised.

Pedí dos CDs y me llegaron los dos rotos. Además de la tardanza del pedido, el trato posventa fue pésimo. Para nada recomendable

They advertise at cheap prices. Then take ages to even have the item in stock that they say was in stock. Then argue when you query why its taking them so long. Avoid

I purchased vinyl records from this company via Discogs and was not sent the specific pressings that I ordered. I was sent less valuable later pressings. Customer service was extremely unhelpful despite Grooveland's error and refused to resolve the value difference. Based on other online reviews, I did not feel comfortable with a full return as I did not believe I would be refunded fairly. I will now be forced to eat the loss.