Grooniwellness Arvostelua 

Ai reply is not acceptable. Customer service for a $700 product is key. Unfortunately you can not help me because your AI response and your shipping policy are not in sync. I have not received the $700 Red light Therapy Matt, but if this is the way you customer service is structured , I will be returning this asap.

I purchased the grounding mat and also a grounding pillow case to replace some older grounding sheets that had worn out.
The grounding mat was delayed a few days from the time frame outlined in the order confirmation email but a quick email to customer service was promptly responded to with an updated delivery date which was exactly when it arrived.
The products are top quality and are even better than the original earthing products they were bought to replace. I have been using the mat and pillowcase for a few months now and find falling and staying asleep much easier with the quality of sleep also improving.
I highly recommend these products for anyone interested in trying to improve their sleep and overall health, naturally.

I love the plush grounding mat! New to the mat and it’s killing my anxiety! Customer service was incredibly quick and helpful regarding my Christmas order. Have already recommended this mat to my friends.

I placed an order on December 3rd, and as of today, December 16th, it remains unprocessed. Interestingly, a family member placed the exact same item a week prior to my order and received it within three days. Despite this, the company is unable to provide an estimated processing date.

This is a great company. I needed to return an item and they were extremely helpful!

Great customer service. Regina kept me updated on the delivery and made sure to check on me when the product was received. I can’t wait to try the mat now

Delivery was delayed time and time again without explanation and I have felt zero improvement in my symptoms using the mat so can’t recommend it unfortunately an expensive purchase and risk that hasn’t paid off.

They respond as soon as possible, thank you.

I'm new to the infrared PMF mats and had a question about the surface heating. My question was answered immediately and I clearly understood the response. Haven't used it too many times yet as I just got it but so far so good.

I want to learn more about you

Grooni isnt just another made from the internet company. They take their products and customers seriously and reply like a human would to another human.

No information about when the product will delivered. Poor customer service, cannot talk live to a representative.

Never received the product! I ordered the King size bed mat on 11/10/25, the order never showed up. I contacted customer service and they sent out another one....it also never showed. A month later, still no product, I asked them to cancel the order and refund the money. It was the shipping company's fault, not Grooni...but once the 2nd shipment did not show up, I wish they would have offered to send another and refund my money.

A knowledgeable person from the company was available to answer any and all questions!

I had really high hopes for the Grooni earthing yoga mat. I was looking forward to yoga sessions and enjoying the benefits of grounding at the same time. Here’s my bigger grounding lesson :( I paid over £110.00 pounds, waited over 4 weeks for it to arrive. It came from China 😬 the quality of the mat was poor, it was thin and when i tried a down dog my hands slid 😳. I was not giving up my luxe mat for this inferior made product both cost the same. When i took it to the post office they charged me £41.00 including taxes because it was going to Atlanta 😭 not China? Also watch out because the returns process is vague. Out of principle this mat is going BACK! Save yourself now and don’t buy this mat, stick with a specialist provider 😉

Whilst the delivery process was by no means faultless, due to factors out of Groonie’s control, I was nevertheless kept updated by them throughout.
As for the PEMF Mat I’m happy to say that my experience far exceeded my expectations.
My sleep quality has significantly improved since using the mat and I have found the pain and recovery mode extremely beneficial in aiding my recovery post exercise.

Made an enquiry regarding a delivery.
Response was quick and answered well.

Apparently automated email reply in answer to my question of when my order will be shipped, it has been 6 days since I placed the order.

Replying in a quick manner put my mind at rest. Good advice re importing to France although of course the rules cannot be influenced , Quick , honest advice . Many thanks .