Grill Collection Arvostelua 

Appreciated the frequency of communication regarding the order which took longer than expected to receive.

Great purchase experience, communicated frequently and very informative.
Look forward to shopping with Grill Collection in the future.

I was skeptical at first but decide to pull trigger especially since they had a good price that couldn't be beat. They delivered my new grill as promised. Customer service is great. They took care of any issues I had and answered the questions. I would buy from them again when the time comes.

They did mention that it could take up to 10 days to receive. That was the hard part, the waiting LOL! Was well worth it though. I appreciate everything.

Worst customer service ever.

It's rather meaningless filling out a review as the main part of my purchase is on backorder. It would be nice to get an update on the status of my grill head without me having to ask.

I ordered a grill warming rack on 5/6/25; it was suppose to arrive by 6/6/25 but did not. Communication was confusing with Grill Collection as they told me delivery would be delayed further but pinning down the delivery date was not possible. The warning rack finally arrived in early July almost 2 months from original purchase date. Just be aware when ordering product it may take quite awhile. Other than that the experience was good.

Ordered the grill online and the order was accepted.
Received an email 2 days later about the ADDITIONAL $1600 "shipping charge" that I could pay half of.
Don't waste your time.

I ordered an NG grill, the grill was shipped in a box annotated "NG". In addition to install and operating instructions I found an "NG conversion kit". I was confused about that so I called to ask if I was required to convert the grill myself. I was told that I was, so I followed the instructions provided. I again called you when I was unable to adjust an extremely low flame level. During the second call I was told that I indeed was shipped an NG ready grill and that I had to undo my conversion and reinstall the NG orifices. I was frustrated and irritated by both the erroneous and conflicting customer service information provided and, the waste of time that resulted from that information.

Fantastic price and top notch service. Will buy from them again.

Quality product at a reasonable price

Emails about a discount crossed during ordering process. Asked about discount but never received a response. Disappointed. Not a best practice.

Great communication! Fast delivery. Thanks!

They had a hard to find item that was shipped on time, and in perfect condition.

I didn’t like the sliding door chimney regulator on top of my primo XL. It unintentionally broke (no kidding) and I ordered a daisy wheel regulator. Customer Service said they had none in black, but could send a red one. I agreed. Three days later a black sliding door one shows up. Good enough. But where did the red daisy wheel go. I’m still satisfied.

GRILL COLLECTION IS A SCAM!!! Can you give 0 stars? After nearly a year of being told my order was going to ship at the end of the month, month after month, I never received it. I was promised cancellations and refunds that never came, and I had to dispute the charge with my credit card company. I’ve done some external research and found that this is a very typical experience with GC. Never ever ever use them.

I have an outdoor kitchen that we had included in our new built home. The problem was the built out provided double stainless steel doors and frame below the grill with an empty cavity behind it. After doing some research to provide a pantry behind the double doors I found Grill Collection which had exactly what I needed. The installtion was easy and the pantry is sealed from outside weather and bugs can't enter. Very well constructed and useful storage solution for mu needs. Great company!

Awesome Customer Service. Item was in stock and delivered as stated during heavy holiday season.

Ordered an item, received confirmation that item would ship, never received item. reached out to customer service who said they canceled my order but sent it to a completely different email address. Spent a month with customer service trying to get a refund. Constant run around until I mentioned the credit card company and then it was refunded. Not worth the month of running around, felt very close to a scam.

I wanted to purchase a MHP grill, had one years ago and they are the best. This company did a good job in getting the order out and had tracking information.

Been over a month and I still haven't received my grill. terrible customer service, they just give you the run around every time you call and then email you a different answer. Hopefully the grill is better than the transaction