Grill Collection Arvostelua 

Advertised and depicted a 'freestanding grill' (with column and base) but only sent me a head. Said I made a mistake un ordering - which i did not.

I ordered a stainless steel hinge and handle kit for my Prino XL grill. I was sent a standard steel hinge and handle kit. I called and explained the issue and was told my order was correct even though what I received was not what was described. I was told a supervisor named Matt would call me the next day to discuss with me. That was a week ago and still no call from anyone! I received an email last week saying they were looking into the issue and would get back to me shortly however I have still not heard from anyone!! It appears this is a very deceptive operation. They are using false advertising to make sales them completely ignore you. If you call and ask for a manager none is ever available and no one will call you back. You are fotmrced to file suit as your only hope for restitution. Please beware of this outfit there are plenty of reputable retailers you can find steer clear of this group.

I was apprehensive to buy such an expensive grill online and the team made my experience EXCEPTIONAL. The customer service was friendly and knowledgable and went above and beyond. Shipping was quick and delivery was hassle-free!! Thank you again!

The team working with me was tenacious. They knew what I needed and worked tirelessly to get it and kept me updated along the way.

Very happy with how well the meat gets completely cooked. I really like the temperature gage and the ease of not replacing gas tanks!

I ordered a stove from them. They called within a day to confirm I was ok with a long delivery time on that item. I spoke with them a few times through the process and it was delivered in great condition.

Excellent company to do business with. Needed a new Stainless Steel grill grate. Grill Collection had the exact grill I needed at a good price. The grill grate shipped quickly and was well protected in the shipping box!

As far as I can tell, this is just a dropship company that orders directly from the factory in China and doesn't maintain warehouse stock. While they did eventually fulfill my order, it took over 7 months and a dozen follow-up emails. Overall, I don't recommend this company and won't do any future business with them.

To add more detail: I placed an order in August 2023 for 4 grill accessories (a wok, a wok ring, a griddle, and some drip pans). They emailed that the items were backordered and would arrive in December, 4 months later; I replied that was unacceptable and I'd like a refund. Suddenly 2 of the 4 items were available to ship immediately, which I agreed to and received within a month. But it took until March of 2024 (7 months!) and multiple back and forth emails (including ignored requests for refunds on the outstanding items) before I received the final two items.
To their credit, I did eventually receive all of the items that I purchased. But the experience was horrible, took forever, and I wouldn't recommend them. I'd be particularly wary of giving them hundreds of dollars for a grill.

Grill collection is a scam. They advertise fair prices with free shipping over $300. I made a purchase, completed payment, then received innumerable updates over the first 5 days including pledges that their patrons' satisfaction is their highest priority. They then had the audacity to send me an email stating that shipping for my $350 item is $420, but that they'd pay 50% and only charge me $220 for shipping. First, half of 420 is 210. Secondly, this approach to scamming customers is not only unethical, but also illegal. I'm waiting to hear back from their customer support. But I will not hesitate to contact the BBB if they try to overcharge or to cancel my order. I encourage all readers to take the same approach.

Overall not a bad experience, but the stove sat in a warehouse here for 15 days before they delivered it. Overall I’m satisfied.

Truthfully, worst buying experience ever. I would stay away from these people.

Purchased two items on December 10. Several days later I was told they were backordered until December 20 and then until January. When the items showed up, the delivery guy would not let me inspect them and I was told I had to inspect them before accepting them. Delivery guy left to return them to the warehouse and then I was told shortly thereafter that I have to pay over $500 to have them redelivered. The entire process is flawed and incredibly unprofessional. Truthfully, I don’t think this company has any people working in the United States has all the support conversations were from across the world.
I would stay away from this company.

Did not receive the drawer I ordered; an incorrect drawer was delivered instead. Now it's a hassle trying to get my originally ordered drawer and return the incorrect sized drawer. And, to top it off, Grill Collection is charging me for returning the incorrect item!

The quality of your product are outstanding! The shipping did take a longer, it’s worth the wait.

Thank you so very much for the quick order and delivery of our Primo oval pizza insert for our Primo grill. I had decided late to order this as a gift for my husband’s birthday a week prior to his birthday. I had checked other options for ordering and I’m so happy I went with Grill collection as they delivered prior to his birthday based on the window of delivery dates given when I placed the order. Many other websites stated delivery dates that would have arrived too late and even contacted local BBQ store that couldn’t promise delivery prior to my requested date and would also have charged shipping. The price was more competitive to the other website options. Lastly, I received an email following up after delivery of item which is much appreciated. I’m finally getting around to do a review. I would use Grill collection again for sure!!!

I received my ordered parts, as expected. There were a few details that generated this rating. 1.) The shipping expense was very costly, $60 as I recall, ~30% of the order. If I'd been willing to hunt for these parts on Amazon, I could have avoided this shipping expense. Also, some parts came "incomplete", needing to cannibalize the old assembly. This is not Grill Collections issue, although their order process clarification might have avoided this situation.

Grill Collection is a black hole. They appear to be legit but they took my order and sat on it. While having an email saying it was ready to be shipped, nothing happened, except getting endless marketing emails. Finally sent a message canceling the order--no response. Ordered the same item from a different vendor and it it already on its way with UPS tracking. Would avoid this vendor.

I have my order incomplete and no one knows how to give me information