Greene King Arvostelua 

Hungry Horse. The Super Mare is a family Pub that also welcomes Dogs.
My meal was excellent and Jo and Lorraine looked after me and making sure my meal was good.
I am a regular visitor and always enjoy going there when I can.

Poor Processed Food..
Had an absolutely brilliant pre-frozen cod and catering chips dinner in my local Greene King pub recently. Would like to add a definite improvement on my last GK dining experience which put me off work with food poisoning, commonly known as gastrointestus, after being served an infected undercooked steak, and would also like to add the resulting chest cramps were excruciatingly painful only improved slightly with a course of codin phosphate issued after an emergency visit to my GP.
Thanks Greene King for showing compassion and care to your customers, and lets hope you never have a Audit failure in the near future.

Doctors Tonic, WGC.
Stay away! Tried to order a pinot grigio but none available. Tried to order a Greene King stable lager Carling or Carlsberg but not served here. Ordered food via the app, 38 minutes later a very poor meal arrived. I'll probably need a doctors tonic tomorrow

Went to the Cedar tree farm Cardiff Bay.
Haven’t eaten out in this place for years, after suspecting I had food poisoning from this place. Things change! So I tried it again yesterday (a Carvey), absolutely disgusting. Then I saw the person behind the counter mixing the food (old with new).
This is not allowed for good reason.
(UK buffet restaurants are strictly prohibited by the Food Standards Agency from mixing old hot food left on display with freshly cooked food. Doing so risks cross-contamination and allows dangerous bacteria to multiply because older food may have already sat in the temperature "danger zone" for too long).
Got a refund without attitude from the manager at least.

The staff and food were brilliant and who several us first well done Mia and to to the chefs kay was amazing 5 stars

Just been to Golden Eagle Cleveleys, have been going there for 16 years but never again. The food was well below par & sparse. Bacon bits on All day breakfast, Steak & ale pie was substandard, could have paid £1.50 in shop & got better quality. All the dishes were small in portion compared to previous visits, nobody came to ask if everything was ok. Had to go to counter to ask for child's sweet. Tables around the pub were left uncleared while staff could be seen talking. Tables seen with meals & drinks left abandoned & untouched. Wait time was 45 minutes, other customers complained about this.

Blue light discounts ! Visited wearside farm , on the Greene king app shows as nearest pub went in 6 of us , linked to the free wifi also Greene king named states on advertising that blue light card holders get discounts every day ! Went to use the card and they state it’s farmhouse inns ! Not discount allowed to be given ! Showed them on the app for Greene king emailed guest services with no joy infact they were very blunt , false advertising and if your not part of Greene king taken them off the app

My pasta was ok but salad was a heap of lettuce and one quarter of a tomato, the childs roast was a reheat with hard caulflower, i wiped my own table watched by staff, will not return to the cedars barnstaple

We come every week and we have never had a bad meal. The staff and food are always exceptional.A special shout out to the main man derek he always brings happiness and a smile ! -old engine house Torquay

Brig o don couldn’t fault the service but the food I was shocked very poor for the price full Scottish 2 bits of bacon one potato scone one spoon of haggis small pot beans and I lorne sausage and coke 2 lorne sausage in a bun with tomato’s and I half pint coke £23.99 it’s went down from the last time I was there

Quality of carvery at the overstone manor Northampton is terrible wouldn’t serve it to my dog

I remember in my early days in the hospitality industry as a member of the Hotel Catering and Institutional Management Association (HCIMA) (now rebranded as the Institute of Hospitality) being taught the importance of making your guests feel welcome.

If only that was the case with the GM of the Bushel in Bury St. Edmunds. I had booked so I could attend the town’s lovely regency theatre, as I regularly do, as part of a tour by bike and train of East Anglia’s market towns.

On many previous visits to the town, I have been made very welcome, my expensive E-bike has been kept secure and I have thoroughly enjoyed coming by train and cycle to the town.

As none of my regular hotels were available for a reasonable rate, I decided to give the Bushel a try and, having booked, rang 12 days before my stay to ask where I could store my e-bike to be told that it was 'Greene King company policy not to allow e-bikes on their premises'. Which was very odd because I took the same bike to the Dog and Partridge in BSE only a few months ago and secured it in their garden with no problem at all.

According to the woman I spoke to, who was being guided by a man in the background, I couldn’t. Company policy wouldn’t allow it.

As someone who does not suffer fools gladly and who has spent much of his later career making a living from travel writing, I contacted Greene King’s press office asking for sight of the company’s policy. As I suspected, the people at the Bushel were speaking absolute drivel.

Here is the company policy: ‘We can confirm that customers are permitted to park e-bikes in the car park of any of our pubs, however we do not allow e-bikes to be parked inside the building’.

Then customer services got involved, the area manager to boot, who offered to get the GM at the Bushel to contact me after I had written ‘to make sure that I know where exactly I can store the bike’.

I thought he would be helpful and accommodating. Instead I found him to be obstructive and difficult. He was quoting all sorts of reasons why my bike could not be locked to something in the garden to ensure it was safe overnight. His attitude was completely different to that of the Dog and Partridge, who could not have been more accommodating when I visited there.

However, I must say that Greene King's policy is quite wrong. The only difficulty ever with e bikes has been with cheap ones when they have been charged using the wrong charger. I had no need to charge my bike and clearly would not have been bringing it indoors. Do they not want cyclists to come? They didn’t answer that!

I got the impression that, behind the scenes, someone had had their knuckles wrapped, because the GM seemed to be doing everything he possibly could to try to prevent me from taking my bicycle there, which is not the spirit of hospitality I would expect from a manager at a generally well-run local company.

The following day, having had a sleepless night being upset at the likelihood of an uncomfortable confrontation with the Bushel’s GM, with much sadness, I cancelled my trip.`

To Greene King’s credit, their customer relations team was helpful, understanding and responsive, even refunding a non refundable booking.

But the episode has left me feeling let-down, disappointed and upset.
`

Opted for the Burger meal on a Friday evening (08/05/2026). The location was The Bridgebuilder on the Wellington retail park in Telford. Food was average but can't complain due to the price.
Whilst munching away on my food I noticed bar staff combining all the half bottles of ketchup and mayonnaise into full ones.
This was concerning due to the potential mix up of dates etc. Not very food hygiene/safety conscious.

A group of 12 ex work colleagues met up for a get together at our local Hungry Horse. We would have liked to have eaten in an area that was closed off. When a request was made to a staff member she spoke to her duty manager & hey presto a table was made available. The food was good sure enough but the service was even better. Well done Flemming Arms team.

Always a cheerful friendly service however busy they are.
Good food and great family pub

We went to The Robin Hood in Clifton where the bar maid was jealous, rude, miserable, patronising and gave short measures to females.

She ran out of vodka when I asked for two doubles and said it was a full measure when I asked her to top it up. She said the other was a big measure, which was a lie, as I followed her round the bar and watched her empty the bottle!! She then proceeded to call me "Love".

She seemed to be okay to my nephews, so I let them go to the bar instead.

You need new, happy bar staff!!

I booked one of the huts for my birthday party.
Little did I know that my friends and l are going to be told it's no longer available for us because someone else is "having fun and spending money" in it.
The manager said he can't ask them to move and I asked about the 1h30m policy (that's how long you can book the hut for and it says they will need the table back after that time) which he wasn't willing to enforce as he kept saying they are "spending money". Shame my group didn't exactly only come there to use their toilet... We sat inside instead and still ordered food and multiple drinks, as everywhere is busy during the Bank Holidays so we were kind of stuck.
Overall probably the worst birthday experience of my life. I would NOT recommend organizing any events in this place, and don't even think about any special treatment for your birthday, maybe just a presumption you won't spend as much as someone else that's sat in your seat.

Just three of us attended Swan Inn Tockington last night for a meal at 6pm, to say we were disappointed is an understatement! Initially staff were very attentive however as the pub became busy so the 3 staff on duty became more distracted. Food arrived reasonably quickly, however both steaks that were ordered were over cooked, the rocket looked as if it had spent a week in the sun and not one of the staff enquired after our meal. When eventually someone came to our table to clear he was very dismissive of our comments, we then decided not to have any deserts and were told to pay at the bar. The bar was a disaster zone, one bar tender was trying to pull pints with no success and was extremely flustered, the other person was taking a food order from someone with food allergies he asked them if they had checked the website regarding the food they were ordering after they challenged him he then got the food allergy guide to check! My conclusion on last nights visit was that all staff were under trained and that for a busy Friday 3 staff were certainly not enough. It will be a long time before I go back to this pub!

Stayed at the beat hotel in Hungerford.
Room 34 - downstairs, must be a corridor or similar above as the floorboards didnt stop squeaking all night. Didn't get any sleep, woke up in the morning feeling awful with a migraine. Reception staff didnt care atall. Wont be returning.

Oaktree Farm Sunderland. Had a family tea here on Saturday 25th April for my son’s birthday. Staff were absolutely brilliant especially Caroline who looked after us all from getting us seated to leaving aswell as a brilliant contribution with her colleague on the singing of Happy Birthday. Lovely atmosphere, lovely staff will definitely return. Thanks a lot x