Always enjoy my holidays with Grand UK, wouldn't choose to go with anyone else.

My Bournemouth holiday was in a great hotel, great food, great company and enjoyable trips out.

The Good Companions tours are excellent, I just wish there were more. Sharon and Dave always make the trip so much fun.I had a really enjoyable holiday and looking forward to the next one.

Good Hotel, food and entertainment.

Don’t travel with this company.
This was the worst coach holiday I have ever been on. It was a Xmas break to Oxford.
They say they are proud to collect passengers from throughout the South East, East Anglia and the Home Counties and ‘joining our tours couldn’t be easier’.

It took all day for me to travel from Cambridge to Oxford, via Northampton (‘we use a dedicated transfer network which will take you to our Northampton Services interchange point’). What they don’t mention is the interminable time sitting in cold waiting rooms (and sometimes outside) as you wait for the transfers. It was chaotic and nobody even kept us informed. I left Cambridge at 9.15am and we arrived in Oxford at 17.00.

If you want spend all day getting from Cambridge to Oxford and having to sit in the freezing cold while you wait for connections, then this is what will happen. The journey back home was even worse.

The accommodation in Oxford was the Double Tree by Hilton Oxford Belfry, supposedly a four-star hotel . The room was admittedly good, but the food was mostly inedible and frankly not even worth a one-star rating. When I put my complaints to GrandUKHolidays, they were dismissive and basically said I was wrong (although they did admit that they had ‘received mixed reviews about the food’!)

I went away for Christmas break , the Burlington hotel in Torquay was horrendous,after a journey of 13 hours , all I wanted to do was have a bath , we were told to go straight into dinner but I needed to use the bathroom and when I went into dinner my soup had been left there to get cold as the dining earlier was freezing, when I complained & sent in pictures, they practically said I was a liar, we had no ice for drink they said we did, my room was freezing & when I complained they said there is a radiator all you have to do is plug it in , they said they put another radiator to make sure the room was warm but the other radiator didn’t work , I slept in a jumper and socks , the food was all frozen, I have some photos to show how bad the hotel was, Grand UK will not take any responsibility, most the people I spoke to had struggled this year having their heating allowance cancelled, I will not recommend this company ever again, if they took some responsibility I would except it but they will not

They help you as much as possible and are very friendly

The Hotel,Room, Food , Entertainment was Excellent..Dave our Driver was very good, on the journey ,both ways & of course on the excursions..Our Tour Manager Sharron did everything to make us all well informed & made sure we were all comfortable ..They are a Fantastic Team together.’& Insend my thanks to them , for doing a great job…

Never travelled with Grand UK Holidays before so not sure what to expect but the trip was fantastic and truly exceeded our expectations. Very reasonable pick up time and the journey there and back was comfortable and very well managed and the drivers were great, as was our tour manager. The hotel was very good and the staff friendly and welcoming. Food was excellent excellent quality with a good variety of dishes to choose from. Entertainment each night was great, especially the lady violinist and the visit to the local pantomime was a great piece of entertainment. Really could not fault anything so would highly recommend. Well done for providing a very enjoyable Christmas!

Excellent Christmas break in daventry could not be faulted. The only downside was the length of time spent waiting at Northampton services for ongoing coaches.

Hotel, bedroom, food and coach driver were all excellent. The tour manager couldn't do more for us. Great Christmas experience in Eastbourne.

Well organised and a lovely hotel and excursions. Pleasant drivers.
BUT we won't do a long trip with GrandUKHolidays again. We travelled over 10 hours each way from Essex to Darlington. We waited at the pick up point, Northampton? For 2-1/2 hours each way. We couldn't get refreshments as we didn't know when our coach would arrive. So, sorry but not again.

We were met by the coach on time. Very good coach drivers and holiday rep. Very nice hotel. Good food and excellent entertainment.

Lovely hotel with very pleasant staff.Very helpful to me as I am vegetarian and dairy intolerant.The speed our cases were delivered to our rooms was fantastic.The only problem was no drawers to put things and only 4 coat hangers but we managed. We would certainly go back again. Hope it is in your brochure for this New Year.Thank you for this holiday.

The hotel was great. Clean and spacious with modern decor. Delicious food and entertainment. Staff went the extra mile to ensure your comfort.

Every thing from the time I was picked up from
Home to the main picking up everything was perfect the drivers and assistant were incredible. The hotel exceptional in fact I had no complaints at all. Certainly will book this company again

I booked for An “4 Star Hilton Oxford Christmas” with Grand uk from 23 - 27 Dec 2024. It was horrendous - they hadn’t told us that it wasn’t the Hilton because a takeover had taken place 2 months before. No Christmas decorations in Dining Area and total chaos regarding food orders. No drinks could be ordered at the table so big queues at the bar. Food was below average except an attempt was made for Christmas dinner.
The biggest concern was there was no organisation relating to us being a majority of pensioners. We were dumped at Bicester for 3 hours wandering around looking at articles with thousands of pound tickets!!!
Would never go with them again - absolutely disgusted 😩😩😩💩on top of this I paid extra for a double room which I was told nobody else did??? Also advertised as 4star - what a load of rubbish !!!

Really awful Christmas break at Holiday Inn Newport. The hotel was not suited for a Christmas entertainment break, and everything from the food to the entertainment was absolutely terrible. The whole experience was completely missold to us and ended up ruining our Christmas.

The food was poor, with limited options, and the entertainment was non-existent, with only a piano performance on the last night before we left. There was nothing festive or enjoyable about the entire stay. We were left bored and disappointed throughout the holiday.

However, I must mention our tour guide, Sharon, and coach driver, Dave. They were absolutely fantastic and were the only redeeming factor of the trip. They went above and beyond to make the experience more bearable, organising activities like bingo with myself and even taking us to Cardiff earlier to ensure we didn’t spend the entire time just sitting in our room. Without their company and effort, this trip would have been unbearable. I would give them 5 stars!

We have submitted a formal complaint, and we will never book again. A very disappointing experience overall.

No Christmas atmosphere at Mercure Daventry. Business hotel. Dining room very gloomy with black table cloths and black covered chairs. Not at all festive. Very limited menu same soup three nights. Disappointing entertainment. Very loud music played all through dinner. Dreadful. Pantomime very disappointing just a local amateur performance.

Just returned from "Christmas" break at Crown Spa Scarborough, sadly no Christmas spirit from hotel nor tour operator. Food was poor, dinners lacking vegetables. Breakfast, crokeey and food always cold. Disorganised. Seating room changed without notice, with nothing set out. Tour manager should have informed us all. Room like an inferno even as heating off and windows open. Ceiling light/fan would come on without prompts at any time, 1am,2am. And 4 in the morning! Very strange. Perhaps tour manager/s should give more time to all and be activly involved daily to sort issues with Hotel. Hope of an enjoyable experience. As for pick up, then late 35 minutes collection and sham at interchange, for return again sham at interchange. Fortunately dropped off at correct stop as coach manager was to depart us sooner.

Just returned from Christmas in Cardiff staying at Mercure Hotel ( North)
Agree with other review it's a hotel for business travellers.
Room OK, not enough storage, couldn't get temperature right all week. Bathroom very cold

Food was below par and Christmas lunch was disgusting with soggy sliced turkey and beef gravy!!

I found most of the GUK staff both at head office and on the tour, disinterested in their customers and some very rude

Needless to say it was my first and last time with this company.