The Tour Manager & Driver were excellent, the choice of a national group Hotel could have been better , by using a Good independent one, offering some evening entertainment, a d a wider menu choice would have improved what was a Good holiday.

The chalet was very comfortable and clean. The entertainment was excellent and lots to do in the day. The service in the dining room was a little short staffed at times but the food was very good with lots of choices.

Had a great time.Sharon our guide was fabulous.

I have sent a letter today about my complaints.

Actual holiday was fantastic. Tour guide friendly and knowledgeable. Driver excellent. However taxi pick up was the most moaning miserable man. Didn't like all the different places before setting off for the holiday. Hotel lovely and attentive staff.

The space at venue. Staff, food and entertainment all fantastic. Alex on greeting and reception was a saint.

Robin our tour guide was exceptional.

Brasserie 32 food not so good. Although the space and views were superb. All dishes were 5/10. I was disappointed to be served a weak ‘gravy’ fish soup with closed mussels. It should not have left the kitchen.

A well-planned and interesting trip. We managed a great deal in three days. The journey was quite long, but that was because of problems on the roads and not GUK. Hotel was fine and food good whilst the driver and Tour Manager were friendly and helpful.

Our holiday trips were varied and interesting. We had an excellent driver and a conscientious tour manager. Our pick-up and drop off were very good. We have been a number of times with Grand UK, and will undoubtedly go again.

Excellent venue, clean, customer service excellent. Variety of food options and entertainment. Recommend. Didn’t have time to visit the spa

We had exemplary weather which make any holiday great organised trips where we'll planed all meals were to a good or excellent courier gave good service thank you Sue Scotland looked nice in the sunshine

Experienced and knowledgeable guide. Good Programme except the replacement Black Country museum was not what I would have chosen. Nice hotel bedrooms. Poor restaurant service.

Went to the mercure hotel,at the out side of Cardiff.I went there once before it was disgusting ,poor food rooms .As I was unable to book till late I was stuck here .The best way to describe it, should be made into a car park. The food even worse ,it was limited and very low quality reheated turkey ,chip limited salad which is two sweets i,e 85p cheesecake .No proper chief .The hygiene was well below par .Anyone going there again,take tablets to cover food poisoning your likely to get stembark problem .And to Grand UK , don't use this hotel again and please send us vouchers ,it worth a no more than £500not £700 your own staff agreed it was worse.

Good pickup taxi both ways with checks from coach company. Guide very pleasant and knowledgeable about places we passed through as well as the day trips organised.
Hotel comfortable, food ok, hotel staff welcoming. Some of the restaurant service was a bit haphazard eg no water readily available at the table, had to keep asking for items such as tartare sauce when eating scampi, no condiments at all on table bar pepper.

Not only the day excursions, which were very interesting but also the tour leader, Wendy, the very competent driver Marcus.

The tour manager and the driver they were both experienced and entertaining

River cruise in Germany the boat was good. The food was excellent.But the itinerary was changed the UK group had no idea what was going on until our excellent driver sorted it out But the sunrise coach was a yutuon from angies coaches No Leg room if you are 5ft 10ln or taller had to sit on spare seat at the back only fit for school kids not a500mile trip

Excellent hotel with beautiful cooked meals.Excursions well thought out for the most part.

On our pick up from kingston upon Thames we were waiting at the destination we were given no one turned up so I wandered around the corner and the cab was sitting around the corner so that already made us over half an hour late, he then dropped us off at a bus stop in Leatherhead and i said to him this is not the right place he just said that's where he was told and drove off, so i had to phone grand uk company and they said it was Cobham Services so me and my mum had to wait for him to come back and get us. When we arrived at coach pick up point we had to wait 50 minutes because the driver got lost.
On the Tuesday trip when we went to the moors there was plenty of parking spaces for photo opportunities but the driver chose to go down an embankment and everyone on the coach screamed as it was very high up and the coach tipped over the edge.
Wednesday day trip to Longleat, once again the driver was getting lost he was trying to follow the satnav but the tour guide kept telling him to ignore that and go different ways so we ended up getting to Longleat way after our allocated time. When we got there the guide said shall we stop to look at and feed the deers everyone on the coach said no so they could get on with seeing the rest of the safari park but she just ignored them and spent half an hour feeding deers, so we ended up missing pretty much the whole park because we had no time left to do it.
Thursday free day usually get offered to be taken somewhere at an extra cost which we usually do but were offered nothing so had nowhere to go but to walk along the seafront, so overall this holiday was very disappointing, i wrote to grand uk saying personally I feel we should be reimbursed for some of the holiday as we missed half of it due to the incompetence of your staff. They replied saying they would get back to me, a month later I heard nothing, so I wrote to them again asking if this is there general practice to ignore it in the hope we would forget about it, got a rubbish reply back today saying we understand your frustration but hope our staff can learn from this, so basically they couldn't care less as long as they got their money. Won't using them again