Grae Cove Arvostelua 

995
TrustScore 4/5 tähteä

4,1

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... Näytä lisää

Saanut 5/5 tähteä

As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... Näytä lisää

Saanut 5/5 tähteä

After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... Näytä lisää

Saanut 5/5 tähteä

Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... Näytä lisää

Yrityksen tiedot

  1. Naistenvaateliike

Tietoja yrityksestä Grae Cove

Yrityksen kirjoittama

Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.

Best Sellers
New Arrivals
Dresses
Bedding
Tops
Bottoms

🍃 All Linen, All Season Long
  • Comfy Chic
  • Premium Quality
  • Everyday Prices

✈️ Complimentary Shipping
  • 30 Day Free Returns
  • Free Shipping Over US$79.00

Discover the Premium Linen You’ll Love For Life at graecove.com.

Yhteystiedot

4,1

Hyvä

TrustScore 4/5 tähteä

995 arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Ei viimeaikaisia arvostelupyyntöjä

Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

4,1

Kaikki arvostelut

(995)

0 arvostelua kuluneen 12 kuukauden aikana

Kirjoita arvostelu
Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 5/5 tähteä

High quality clothing, good customer service

I was not familiar with this company, but I thought I would give them a try. I am so happy with the quality of the shirts and dresses I ordered. They are beautiful and well-made! The colors are gorgeous, the fabric and sewing is excellent. Everything lays well and has washed nicely. The shipping did take awhile (I ordered June 11 and it arrived July 5), and the returns process was a bit drawn out (you have to get through some back & forth emailing and 24-48 hour waits), but they were communicative and honest about following their policies. They processed my refund quickly for the few things that I didn't keep.

20. kesäkuuta 2023
Saanut 5/5 tähteä

Sized well, quick, and a great deal!

I was nervous to order from this company because of some of the negative reviews on here saying it took too long too receive their order, or the sizes were way off, or critiques that it was shipped from China. But I am very happy with the 3 items I ordered (pants, skirt, and shirt). I got all size medium and they are very standard to the American size. I got my order 10 days after ordering which is pretty great. And the critiques that they're shipped from China are pretty silly considering most of our brand name clothing in the US is made in China (Old Navy etc.); This company just ships directly from the manufacturer, saving cost. It's a really high quality linen cotton blend for a good price, and unless you want to spend $200 for a pair of pants made in America, you're not going to find that elsewhere. Also obsessed with the adorable coconut buttons! :)

18. elokuuta 2023
Oma-aloitteinen arvostelu
Saanut 4/5 tähteä

ISSUE RESOLVED - No ability to return

EDIT: Received email from Grae Cove; seems like they are transitioning to a new returns portal. They volunteered to take care of my returns issue and resolved it promptly, which was much appreciated.
--
No return info online. You have to "email a request for return" & that request is never answered. Scam.

15. heinäkuuta 2023
Grae Cove-logo

Vastaus yritykseltä Grae Cove

Hi there - I'm sorry that you felt you weren't able to return and you sent an email that went unanswered.

Our returns portal is located the Help section of our website here: https://www.graecove.com/pages/returns

I've reached out to you as well so we can handle your return promptly. Please kindly check.

Warm Regards,
the Grae Cove team

Saanut 1/5 tähteä

Disappointed

I ordered a medium size dress. I understand that it is supposed to be a loose fit dress but it is just so big. (More like XL). The quality of the material was not what I expected too.
Very disappointed customer

21. heinäkuuta 2023
Grae Cove-logo

Vastaus yritykseltä Grae Cove

Hi Pauline, Thank you for your feedback. I'm sorry that the size and the material did not meet your expectations.

I didn't see a return request on your order. I've emailed you to follow-up. Please kindly check your email.

Please let us know if you have any questions.

Warm Regards,
the Grae Cove team

Saanut 5/5 tähteä

Literally the best!

This is my third time buying. These clothes are so high quality and comfortable. The linen is great for my sensitive skin, which often reacts badly to fabrics. I will probably end up buying more!

21. heinäkuuta 2023
Saanut 4/5 tähteä

Beautiful clothes, but fussy returns

The clothes were beautiful and well-made, but for ill-fitting items, The return process was difficult and fussy- the online system worked poorly. It took a stressful amount of time for the return request to be submitted, but eventually a customer service representative got back to me, and was then very helpful and considerate.

19. heinäkuuta 2023
Grae Cove-logo

Vastaus yritykseltä Grae Cove

Hi Anna -

I sincerely apologize for the delay in processing your return. That's not the experience that we want our customers to have. I can understand your concern and frustration.

I've processed your return now. And, I have sent a follow-up email with instructions as well. Please kindly check.

Please let us know if you have any further questions.

Warm Regards,
the Grae Cove team

Saanut 4/5 tähteä

The clothes fit well

The clothes are great, but after a few wash (gentle no dryer), the clothes seem to wear out quickly. The fabric is increasingly transparent. Some models more than others. I love the design, all the clothes I've ordered fit perfectly but after two orders, I'm a little disappointed with the quality. Also, the choice of colors is limited.

21. heinäkuuta 2023
Saanut 4/5 tähteä

This is lovely clothing

This is lovely clothing, appears to be well-made. I ordered four items and had to return three. One item, the pink long sleeved shirt was too short for me in the body, it hit me mid-stomach which does not suit me at all. For reference I am 5’ 8”. The colour is lovely and it really is a beautiful shirt.
I returned two items because of the colour. The sleeveless green tank is a green that makes my skin look sallow. I had the same problem with the rust-coloured top. I wear green and terra cotta but these were just not suitable for my colouring. These are personal choices and do not reflect the quality of the items but it is a chance you take when you order online.
I found the return process difficult at first but someone from Customer Service reached out to me and quickly resolved my issue. I was offered a refund.

21. heinäkuuta 2023
Saanut 1/5 tähteä

This company has poor customer service

This company has poor customer service.
I needed to return a couple items from grae cove.
The company would not allow it even when it was within the 30 day window.

1. heinäkuuta 2023
Grae Cove-logo

Vastaus yritykseltä Grae Cove

Hi Elizabeth - I'm sorry to hear that you were not able to return your items. I can understand your concern and frustration.

I took a look into your order history. The order arrived on July 9th. It appears that you sent a return request on August 14th which is a few days beyond our 30 day return policy. If this information is incorrect or you have extenuating circumstances, please contact us.

Thank you for your understanding.

Warm Regards,
the Grae Cove team

Saanut 5/5 tähteä

The products are good quality

The products are good quality, nice color, great fit for me. The shipping took too much time. I planned to wear those dresses on my vacation, so I ordered on July 9th but I received those on July 23rd which I already left home for the vacation. The dresses did not arrive on time. I think it takes too much time to get.
Also the dresses fit great for me, body is wide and have enough length, but as a size of Large, sleeves might little small. It's ok for me but usual L size sleeves are more wide and not too tight I guess. For some people, it might too tight.
I want order more dresses but I can't find any more design and color I like, so I wish they have a little more variety of them and new products.

9. heinäkuuta 2023
Saanut 1/5 tähteä

Can't get a response

Can't get a response! Can't do the return!

26. heinäkuuta 2023
Grae Cove-logo

Vastaus yritykseltä Grae Cove

Hi Emily - I'm sorry that your returns process did not go smoothly.

I've processed your refund and have sent you a follow-up email with instructions. Please kindly check.

Warm Regards,
the Grae Cove team

Saanut 1/5 tähteä

Waste…

Wasn’t happy with the quality or how the skirt fit me, tried to return and they never got back to me. Waste of money

19. heinäkuuta 2023
Grae Cove-logo

Vastaus yritykseltä Grae Cove

Hi Kelly - I'm sorry that your return process did not go smoothly.

I've processed your refund now. Please kindly check your email for your refund notification.

Warm Regards,
the Grae Cove team

Saanut 5/5 tähteä

love this shirt!

After my first purchase, I remarked that it would be great to see the style I ordered in more colors. Now I have all 3 of the colors offered!

These Are my go-to’s. Thanks for listening to you customer base.

26. heinäkuuta 2023

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