Grae Cove has been very helpful with returns/refunds. Of the three blouses I ordered (in two different orders), two were cut too small in the torso, but the third is perfect. I absolutely love Grae Co... Näytä lisää
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
As a first time buyer, I ordered several items, hoping at least one would fit or be flattering. I was pleasantly surprised by the number of items I really liked and that worked well! When I did decide... Näytä lisää
After reading some reviews I was sceptical but my order arrived on time, the clothes appear good quality and true to size (possibly a little big - normally I’m 8-10 and XS fits best). Their refund pol... Näytä lisää
Absolutely LOVE Grae Cove! I am blown away by their quality. It is rare something surpasses expectations, but the clothes are beautiful fabric, well made seams etc. Lovely and breathable for summer. P... Näytä lisää
Yrityksen tiedot
Tietoja yrityksestä Grae Cove
Yrityksen kirjoittama
Hi! 👋 We're Grae Cove and we’re stoked to meet you. Our mission is simple: create beautiful, premium essentials using sustainable materials to offer you a new kind of luxury living—and all at an exceptional price. Sound impossible? Well, we thought so too, until we skipped tradition and took matters into our own hands: crafting our goods with our own designers and crafters. Rather than designing pieces that are meant to be worn once, we’re designing lasting pieces using sustainable or natural fabrics from responsible and ethical sources. Our collections feature eco-friendly fabrics like linen that is certified OEKO-Tex Standard 100 in a number of carefully crafted designs truly made to last. The fabrics are 100% traceable European flax and woven in China. That's just one way we're #TheGraeWay.
🍃 All Linen, All Season Long
- Comfy Chic
- Premium Quality
- Everyday Prices
✈️ Complimentary Shipping
- 30 Day Free Returns
- Free Shipping Over US$79.00
Discover the Premium Linen You’ll Love For Life at graecove.com.
Yhteystiedot
611 Gateway Blvd, Suite 120, South San Francisco, Yhdysvallat
- service@graecove.com
- graecove.com
4,1
Hyvä
995 arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
The items I received were of very high…
The items I received were of very high quality.
19. heinäkuuta 2023
Easy Exchange
My first purchase was too small, exchange was easy and prompt. Lovely quality!
20. heinäkuuta 2023
I like the pink dress I bought but…
I like the pink dress I bought but black dress is see-through. How can I wear that when it shows my legs...
24. heinäkuuta 2023
Vastaus yritykseltä Grae Cove
Hi Julie - Thank you for your review. We value your feedback and I can understand your concern about the black dress.
I took a look at our returns portal and I did not see that you had requested a return on this item. So, I've reached out to you via email so that we may handle this quickly for you. Please kindly check.
Warm Regards,
the Grae Cove team
Great customer service!
23. heinäkuuta 2023
Exchange
Hi
Cuz I'm pettit I had to exchange size medium to small ... process was a breeze super easy... very pleased with the purchase
3. heinäkuuta 2023
Top Notch for Internet Clothing Site
Items as advertised. Sizes as reported. Quality of the linen was quite good for the price. I will keep ordering from this business. Also, very timely shipping and easy exchange process.
23. heinäkuuta 2023
Excellent return service
Excellent return service! You will obtain customers this way
23. heinäkuuta 2023
Need improvement in return policy
I tried to return my purchases as they did not fit well. I filled some form out and you said you’d get back to me. I haven’t heard about my return. Sadly I will not be buying from your company again.
11. heinäkuuta 2023
Vastaus yritykseltä Grae Cove
HI Barbara -
I apologize for the delay in processing your return. I've processed your refund and reached out to you via email now. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
Quality is better than expected
Quality is better than expected. Sizing was perfect!
Waited longer than expected for the items to arrive.
23. heinäkuuta 2023
It's good fabric and cut and fit
It's good fabric and cut and fit. It's very long. Thinking of shortening. I wished it had a lining because it's still scratchy from the linen. Easily wrinkled due to the linen component. Versatile from casual to fancy and easy to move in.
23. heinäkuuta 2023
I was very happy with my purchase.
20. heinäkuuta 2023
Slow service, poor quality
Took as long as they possibly could to ship. Texture and cut of dress aren’t great. I wouldn’t shop here again.
23. heinäkuuta 2023
Vastaus yritykseltä Grae Cove
Hi there,
I'm sorry that you felt that the order too longer than you were expecting and it wasn't the quality that you were expecting.
I took a look at your order and I do not see a return request. I've reached out to you so that we can get this handled quickly and efficiently for you. Please kindly check.
Warm Regards,
the Grae Cove team
Taking forever to return
I wanted to return some purchases but couldn’t do it online. The website said someone will contact me but no one contacted me after a couple of weeks. So disappointed!
23. heinäkuuta 2023
Vastaus yritykseltä Grae Cove
Hi Serena -
Thank you for your feedback.
I'm very sorry that you had to wait several weeks. But, I've processed your refund. Please kindly check your email.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
I love them
I truly love the 3 items I got. The fit is great - the fabric feels wonderful and cool and they are all really flattering! I will be ordering more -
22. heinäkuuta 2023
Love the material,Fast shipping
Love the material,Fast shipping. Will order more for sure
22. heinäkuuta 2023
Great clothes, disappointing returns system
First time ordering with this company and really pleased with the quality of the clothes and how they were packaged (so much so that I went back online and ordered some more for my holiday straight away). However I want to return a few items due to them not fitting properly and I’m disappointed with their returns system - a returns request has to be logged on their website which I did about a week ago and still had no response. I’m hoping the reviews from others on here who didn’t manage to get a refund don’t turn out to be the case here as well…
19. elokuuta 2023
Oma-aloitteinen arvostelu
Vastaus yritykseltä Grae Cove
Hi Sarah - Thanks for your review. I'm sorry that your returns process did not go as smoothly as expected.
I've processed your refund and sent a follow-up message. Please kindly check.
Please let us know if you have any further questions.
Warm Regards,
the Grae Cove team
The original blouse I received was too…
The original blouse I received was too big even though I went by the measurements provided. Grae Cove sent me another size without any issue. Great service on their part and quality items.
22. heinäkuuta 2023
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