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LoadUp Junk Removal Arvostelua 1 508

TrustScore 4/5 tähteä

4,2

Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää

Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää

Katso, mitä arvostelun kirjoittajat sanovat

Saanut 5/5 tähteä

Outstanding customer care. Kept me informed every step of the way. An extraordinarily worry-free process. I needed my electric motorized wheelchair removed from a friend's driveway (where it dec... Näytä lisää

Saanut 1/5 tähteä

This business merely exists to scam naive folks looking to have their junk removes. Charging a 20% cancellation fee when all of their scheduling is done through their automated system is a scam. Charg... Näytä lisää

Saanut 4/5 tähteä

Very courteous, professional easy to work with. The only hic-up was having to reschedule 2 times. Just need to have a better network for all your city’s you offer service in. That being said the coupl... Näytä lisää

Yritys on vastannut

Saanut 5/5 tähteä

We had a bed and couch that needed to be hauled away and LoadUp was the least expensive by far. They were able to come even earlier than we thought which worked out wonderful for us. Communication b... Näytä lisää

Yritys on vastannut

Yrityksen tiedot

  1. Jätehuolto

Yrityksen kirjoittama

LoadUp is a nationwide full-service junk removal and hauling company specializing in guaranteed upfront pricing online and dedicated customer support. Call 844-239-7711 or book online today.


Yhteystiedot

4,2

Hyvä

TrustScore 4/5 tähteä

2 t. arvostelua

5 tähteä
4 tähteä
3 tähteä
2 tähteä
1 tähti

Trustpilotissa on kyse ihmisistä. Tämä yritys voi käyttää lisäksi tekoälyavusteista työkaluamme, joka auttaa vastausten laatimisessa.

Kuinka tämä yritys käyttää Trustpilotia

Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.

Yritykset eivät saa tarjota kannustimia tai maksaa arvostelujen piilottamisesta Trustpilotissa. Arvostelut ovat yksittäisten käyttäjien mielipiteitä, eivät Trustpilotin. Lue lisää

Saanut 1/5 tähteä

Possibly a scam

They literally called saying they were late, and then texted saying that they also want 150% more money than the quote because they gave the wrong price in the quote which is against Virginia law. So why are they only figuring this out when they are late for the job and on the day of the job?

8. huhtikuuta 2026
Oma-aloitteinen arvostelu
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Hi Jon,
Thank you for taking the time to share your feedback with us. We are sorry to hear about your experience and apologize for the frustration and inconvenience this may have caused.

We aim to provide timely and reliable service; however, rare and unforeseen delays can occur despite our best efforts. We also strive for transparent pricing, and if there is a pricing discrepancy, we will address it internally to make things right.

If there is anything we can do to assist you or improve your experience, please reach out to us at support@goloadup.com. We genuinely appreciate you for contacting LoadUp.

Saanut 1/5 tähteä

TRUE RIPOFFS!!!

This company is a ripoff. First I booked to have a entertainment center with fireplace assembled. The first representative called gave me a quote and I paid. Next, the day they were suppose to deliver the loaders had me waiting all day did not show up at my window time that was scheduled. Then I had to call back because the representative who gave me a quote put my work order in wrong she had me down for junk removal instead of assembly. They changed and updated my order and the day for the assembly. The person I spoke to that made the change never mentioned it was a different price a lot higher than before. Did not know til I checked my email the next day. Then I called to cancel and they said they charge a 50% cancellation fee. I felt that was wrong due to the mistake the first rep made cause I would have never booked with them for the amount they were charging me. My advice do not deal with this company they don't show up on time and you have to pay upfront. If something goes wrong and you try to cancel they will take have of your payment. No good.

5. huhtikuuta 2026
Oma-aloitteinen arvostelu
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Hi Stephanie,
Thank you for your feedback. We sincerely apologize for the delays and the frustration you experienced. We aim to provide timely and reliable service; however, there are rare occasions where delays occur that are beyond our control, despite our best efforts to prevent them.
We understand that your time is valuable, and we truly apologize for the inconvenience this experience has caused you.

We strive to keep our quotes as accurate and transparent as possible, and we regret that we fell short in this case. Please rest assured that we will address this internally with the appropriate team to ensure improvements are made. We will reach out to you directly to explore how we can resolve this for you and enhance your experience with LoadUp. Your satisfaction is important to us, and we appreciate you contacting LoadUp.

Saanut 1/5 tähteä

repriced after quote without new information

requested and paid for a quote to remove 3 cubic yards of topsoil. provide the attached picture, received a text the following day (after paying) and and was told that it was going to cost more and was asked if i was available for a call. instead of replying i called loadup to confirm that this was indeed them. i was told that their AI miss quoted the job based on the picture. i then walked through the quoting process with the customer rep on the phone and we came to the exact same quote. i was told a manager would follow up with a phone call in 20 minutes. when i did not receive that call, i called back to confirm that the job would still be preformed, the new customer service lady was very impatient and had me on hold for 17 minutes and came back and said that sense there was a mini skid steer in the picture that the job should have been quoted at over $8000.00 due to the "excavator in the picture" instead of the standard rate of $232.50 for the 3 yards of dirt.

please note that this is a residential address, with a standard residential 6ft fence. an 18 inch tall white table.

this didnt feel scammy or bad until they wanted to revise the quote after payment and with no new information. they also did not request new information to make this decision

Pricing may be fast and upfront but that doesnt count for anything if its done by an AI that either party cant trust. i would encourage people to call 1 800 got-junk over this place any day based on the vibes of a scam and how they handled the difference in verbal explanation of the project compared with the AI discription

7. huhtikuuta 2026
Oma-aloitteinen arvostelu
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Hi Jarrett,
Thank you so much for taking the time to share your feedback with us. We strive to keep our pricing as transparent and straightforward as possible, and we sincerely apologize that we did not meet your expectations in this instance. Your input is extremely valuable, and we are constantly working to improve our automated systems to better serve our customers.

Please rest assured that we will be forwarding your concerns to the appropriate team to ensure that situations like this are addressed and improvements are made. Additionally, we apologize for the level of customer service you received, as it does not reflect the high standards we hold ourselves to. We will be reaching out to you directly to discuss your experience further and see how we can make things right. We truly appreciate your contacting LoadUp.

Saanut 5/5 tähteä

Great Job!

Great Job!! Very helpful customer support!

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for choosing LoadUp, James!

Saanut 5/5 tähteä

So easy - same day service

So easy to schedule. I got junk left by my renters hauled away the same day and never had to even go to the place. It was great.

30. maaliskuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the kind review, Sophie! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Saanut 5/5 tähteä

First things first the price quote for…

First things first the price quote for removing my piece of athletic equipment was the lowest of their competitors.
Communication with the salesperson and scheduling was easy and finally the job at hand. Not only did they come on time the job ended up being a bit more than anticipated. No complaints the guys strategically disassembled it and got it out of my house in no time. Definitely using LoadUp in the future for anything else I might need to get rid of.

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the kind review, Jean! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Saanut 5/5 tähteä

Excellent Work

Between the two, they got the job completed in record time, and were very pleasant to talk to. I recommend both individuals.

30. maaliskuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the awesome review, Janice! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Saanut 5/5 tähteä

Great

Great, courteous service

30. maaliskuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for choosing LoadUp, Brian!

Saanut 5/5 tähteä

The guys Kaleb and Calvin were great

The guys Kaleb and Calvin were great. To me it is such an overwhelming task to get rid of junk and they made it look easy

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for choosing LoadUp, Jane!

Saanut 5/5 tähteä

This was a very good experience

This was a very good experience. The online set up was easy to do. I received notifications and calls to indicate that they were on the way and had arrived. They were here for about 30 minutes and we're very professional and efficient. A great experience.

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the awesome review, Rebecca! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Saanut 4/5 tähteä

The ease of online quote was good use…

The ease of online quote was good use of modern internet tools! the quote was quick and easy.
The men removed the bulky king size bed with care.
Scheduling was the only reason I did not give 5 stars. Pick up happened 2-3 hours later than scheduled, holding me hostage as I had other things planned. End result, I'm happy!

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Hi Joseph,
We sincerely apologize for the delays, as we always aim to provide timely and reliable service. Unfortunately, there are rare occasions when delays occur that are beyond our control. We're glad to hear you had a great experience with the team that arrived. Thank you for choosing LoadUp!

Saanut 5/5 tähteä

Load up Junk was easy to work with

Load up Junk was easy to work with. On the initial call they gave me a quote, and from there the scheduling for the pick was easy and timely. I had two pieces of exercise equipment that I needed to remove. Most of the equipment I was able to move to our garage, but one piece was heavy and on the second floor. I asked if they could help bring down, and they said no problem. All in all the company responded quickly and efficiently. Very easy and quick to respond!

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the awesome review, Jack! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Saanut 5/5 tähteä

Great service

Great service, booking was easy, being able to price your items before booking was a plus, great communication and great staff. Overall they did a great job, will DEFINITELY use this company again.

4. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the kind review, Javies! We’re thrilled to hear you had a great experience with the team. Your support is truly appreciated. We look forward to assisting you again in the future. Thank you so much for choosing LoadUp!

Saanut 5/5 tähteä

Devin was professional

Devin was professional, and courteous did an awesome job! We had a problem with timing, but it worked out.

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for the awesome review, Mary! We are glad to hear you had a great experience with the team. We truly appreciate your support. Thank you for choosing LoadUp!

Saanut 5/5 tähteä

This was a very seamless easy process

This was a very seamless easy process, and I would recommend load up to anyone that’s trying to get rid of large trash or old furniture. It was so easy. The men were so respectful and it won’t seamlessly.

6. huhtikuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for choosing LoadUp, Aubrey!

Saanut 5/5 tähteä

Great experience!

Easy online process, great communication, the guys were very professional & friendly. I would definitely recommend this company.

28. maaliskuuta 2026
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Thank you for choosing LoadUp, Rebekah!

Saanut 1/5 tähteä

DO NOT USE

I contacted Load Up for help loading a bedroom set into a trailer. I specifically told them when booking that the bed would need to be taken apart and was assured that the movers could do that and would have any necessary tools. The two men they sent were not trained properly to move furniture. They pushed one piece across the wood floor, which you NEVER DO, leaving marks. One gentleman was older and not able to lift much, causing my husband to have to help. When it came time to take the bed apart, they did not have any tools. My husband had to go borrow some tools from a next-door business, and ended up having to do most of the work taking the bed apart, while the guys stood and watched. During the process part of the bed fell and broke, ruining the bed. They advertise as professional movers, but this was far from professional and cost me an expensive piece of furniture and repairs to the home owner for damages.

28. maaliskuuta 2026
Oma-aloitteinen arvostelu
LoadUp Junk Removal-logo

Vastaus yritykseltä LoadUp Junk Removal

Hi Valerie,

Thank you for bringing this to our attention. We sincerely apologize for the experience you had with the team and for the frustration caused during your move.

While we strive to provide professional and reliable service, we clearly missed the mark in this instance. We expect our teams to arrive fully prepared and to handle every item with the utmost care, and we are very sorry that this was not your experience.

We are addressing this internally to ensure our standards are upheld. Please reach out to us at support@goloadup.com so we can assist you further and look into this. We appreciate you contacting LoadUp.

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