Goldenacrewines Arvostelua 

Ordering was simple, but communication has been limited to none

Unfortunately my items never arrived (ordered in March, now its May). The company said they would send out another but they never did. I have been asking for a refund for over a month now and this hasn't been done. I have now had to get the bank involved to try recover the money. Please don't use this company.

Fast delivery
Great experience

Very poor customer service. A gift bought was delivered to my address instead of alternative agreed address, verified by an email from me. Despite several further communications from me they have failed to collect and redirect as promised.
Totally disappointed with the service from this company. I would not recommend them.

Goldenacre Wines, I can tell you, are prompt, efficient, knowledgeable. Bang on the nail.

Great price delivered on time will buy again in the near future

Great service from this company. The only place in the UK I could find a specific wine from America this side of the pond. Great service and delivery. Will use again.

I still haven't recieved my order and can't track it.

I am now changing my review to a 5 star rating

Goldenacre Wines and Goldenacre Vape are a name only they are the Costcutter shop on Inverleith Row, Edinburgh.
I ordered a specific half-bottle of wine from them on March 15th 2026, it never arrived. Chased them, promised by Friday. It never arrived. Called again, asking for a refund, it never arrived. Called again asking for a refund, was told, "I will have to speak to the refund department" !!! Called again, refund never arrived. Called them again, told them I live in Edinburgh, I know exactly where their shop is, and if the refund didn't arrive in two days I would physically pay them a visit and demand cash from the till.
Refund arrived 21/4/26, which was in their best interests.
They lied to me on many occasions and only gave me a refund when I promised to pay them a visit.
They are NOT a wine shop.
Just a corner shop bunch of chancers.
I have my order number email, the refund date to my credit card, and the list of dates and times I called them.

DO NOT GIVE THEM ANY MONEY!!!!!

Arrived quickly well packaged thank you

Quick service 2 day delivery great

ordered wine no delivery after 2 weeks ( courier says there was an issue and they reimbursed seller , I emailed with no response so I emailed again several times to eventually get a response a month later saying they will send replacement , there’s no replacement there was no intention of replacement and ignoring all emails , they have kept the £50 odd , this was October and it’s now march theives

I ordered on the 12th and still havnt recieved it!dont order with them there a scam !!!

You have failed to deliver & failed to refund! Terrible service from what I can only describe as con artists!

Don’t bother, took my money and never sent the order!!!!!!

Didn’t receive my order of two wines been over two weeks I’ve emailed numerous times and still nothing so basically got scammed

The timing was wrong because I needed to take them to Australia and that’s why I ordered them and now they’re outside my house until I get home from Australia. What a waste of time they let me down they said they’ll send me a refund but didn’t send them, but I’ll leave it as that as a review because it was bad business from their side because they said they had them in stock and they didn’t so they let me down badly

Great fast delivery. Would use again