Goldcar Portugal Arvostelua 

I was charged 120 euros 10 days after my travel. A penalty for cross boarder travel.

I NEVER left portugal while visiting.

I emailed and they sent documentation based on the mileage i drove in the rental period…

Die Preise die ihr im Internet seht entsprechen leider nicht den wirklichen Preisen. Am Flughafen kommen dann noch einige extra Kosten hinzu die nicht (oder nicht gut einsehbar) angekündigt wurden.

Car rental was 21/02/2026 - 01/03/2026 - I chose this company because they were giving a good deal - I was sceptical at the time and therefore decided to take out the "extra insurance" which i don't normally do as I have my own excess insurance.
However everything went well and was confirmed on return as "no damage,no issue" - great - 2 months later I decided to delete all the pictures I had taken as this was all done and dusted - HOW WRONG WAS I !!!
13/07/2026 - I check my credit card statement to find a charge has been placed on my card for £304.95
After querying the charge through booking.com I have been told that the charge is for some bodywork damage and a toll charge.
The car was returned as it was accepted and the toll charge is wrong as the car never went out of the Algarve - The A22 is now a toll free road.
AVOID this company they are scammers and fraudster and give car rental companies a bad name - You have been WARNED.....!

Forced to buy 300$ insurance. Would not refund the 200$ that we had already paid.

Brug aldrig dette firma i Faro
Vi kunne ikke få lov at betale med trådløs Mastercard da vores pinkode ikke virkede.
I stedet krævede de 414 euro for at ændre det til min mands Mastercard. De påstod det var et gebyr men det var bare en dyr forsikring.
De snød også med check out papiret hvor bilen ikke blev gennemgået og de tog bare min mands underskrift fra forsikringsaftalen.
Et firma der udelukkende vil snyde

This is the second time we have issues renting with Goldcar. Not only the stuff is rude and unhelpful, they keep coming up with company policies that are NOT specified ANYWHERE, unless you read the whole contract and you will still find hidden policies that of course mean extra charges. Must say that we rented with Goldcar this time because a friend made the booking and I only found out when there was no option for cancellation. Honest advise, don't let the low prices fool you, you will end up paying more for the "little" extras you didn't know you needed. We will never use Goldcar EVER again and I will never recommend it to anyone. In fact, I encourage everyone I know to AVOID GOLDCAR!

Es gibt leider guenstige Lockangebote. Wenn dann vor Ort etwas anders läuft wird alles extra berechnet. Sie sind auch nicht gewollte einem entgegen zu kommen oder offen für Lösungen. Ich bin sehr enttãuscht vom Service

Was due to pick up car at 11pm. Flight delayed and didn’t arrive until 2am when office closed. I informed Goldcar immediately that I would be late but despite all being out of my control they advised that I would be treated as a no show if I didn’t make it to the office before closing. I went to the office immediately as they opened expecting to potentially pay a small extra admin fee but they had cancelled the booking and wouldn’t help and tried to charge me double what is originally paid to rebook. I lost nearly £500 and all beyond my control. Absolutely immoral practices and policies.

I booked with Goldcar in Lisbon — €200, category booking, €1,600 deposit, no insurance, all confirmed in writing. I get to the counter after a long flight, and the guy tells me it's now €3,000 deposit because of the "specific car" I got — a car I never chose, never asked for, that THEY assigned me. I booked a category, not a Peugeot 5008. Suddenly my only "choice" is to pay €600 for insurance I explicitly did not want, just to get the deposit down. That's not a choice, that's extortion with a smile.
This is a deliberate tactic. Advertise a cheap price to get you in the door, then trap you at the counter when you have no leverage and no time.

J ai réservé un véhicule pour une durée de 8 jours. A mon arrivée, l ouvrière ne me fourni pas le véhicule car ma carte de crédit n'a pas mon prénom, fin de compte réservation non remboursé.
Caution demandée à l acceuil 3000 euro l arnaque
A fuir

The staff here are an utter shambles. An unsuspecting visitor may suspect these individuals are experiencing their own form of personal hell, or serving a prison sentence.

We dealt with 5 people, only one of whom I would actually consider to be a decent human being. (This guy was the one who checked out our vehicle, he was tattoo'd with a beard and we talked about the football (POR v ESP), he was friendly, had a laugh, and actually seemed like he didn't despise every waking second of his life working for Goldcar.

The others....well, a very mixed bag. The person who recieved our car in, who proceeded to vaguely stand toward the front of the car (while I was at the back) and shout "WHAT IS THIS", while waving vaguely at the entire drivers front quadrant of the car. Then became more irate (as if it were his own mothers vehicle I had damaged) when I asked him what he was talking about because when you vaguely wave at 30% of the car, I don't have a goddamn clue what you mean. After 20 seconds of sheer nonsense from this clown we did establish that yes, I damaged one of the alloy wheels it seems. Fine. I accept responsibility. The fun part was he then proceeded to not actually check the other side of the vehicle (I believe). He just seemed to stop at the first thing he found.

He then waves us around to the side of one building. (Where customers enter to hire), then he dissapears around the back. We...after 1 minute of standing there like imbosiles follow him (because he didn't actually say a goddamn thing and the building was locked/closed).

Now at this point everyones favourite clown has decided infront of 2 customers and the rest of the parking lot, to get into a full shouting match in portuguese with his colleague. After about 1 minute of this while we are standing there like meercats watching this pair of bickering fools fart and shout at each other, I slightly raise my voice to get their attention and ask if they can do this on their own time. He then proceeds to shout back at me "GO INSIDE I TOLD YOU TWICE" - while pointing to a completely different building, which, spoiler - he didn't tell us to go to.

We go inside, and the staff are confused, woman asks if she can help us. I say "I don't know, this guy wants us to come here" (The guy is now shouting once more at his coworker outside like he was before, having left and not said a word to the staff at the desk).

So now the woman has to go and get the guy to actually figure out why we are here, because I don't bloody know either.

He comes back and explains to her the damage. He then leaves and presumably goes to make someone elses day 30% worse.

I deal with the lady at the desk, we go through what happens, I pay etc. She makes it very clear that the guy is known to be a problem.

So yeah, asides from that - the car had no windscreen fluid, which, in a dusty country you kinda need. Other than that it was fine.

To the person this review is complaining about: Dude, get a different job. Do something that makes you happier than this because all you are doing is making someone elses day crap. I can tell you right now, no one wants to be around you at work.

Eerst allemaal extra betalen voor benzine en tolactivatie. Dan mededeling dat je niet naar Spanje mag. Alleen als je 9 euro per dag bijbetaald. Vervolgend haal je je online gekozen auto op en hoppa, een heel ander model...zeg je er wat van dan mag je helemaal terug naar het hoofdkantoor om er eat van te gaan zeggen... goedkoop duurkoop. Poep goldcar.

Je déconseille fortement EconomyBookings ainsi que Goldcar.

La veille de notre arrivée à Madère, nous avons appelé Goldcar pour vérifier que l’agence serait bien ouverte à notre arrivée (23h20). À notre grande surprise, on nous annonce que notre réservation est annulée… alors que nous n’avions reçu absolument aucune information à ce sujet. Nous avons passé près d’une heure au téléphone entre Goldcar et EconomyBookings avant de réussir à faire réactiver notre réservation.

Une fois arrivés à Funchal pour récupérer notre véhicule, nouvelle mauvaise surprise : on nous demande de payer des frais supplémentaires parce que nous récupérions la voiture tard dans la soirée. C’est incompréhensible pour une agence située dans un aéroport, où les horaires devraient être adaptés aux arrivées des vols.

Et ce n’est pas tout. Nous avions payé plus cher pour réserver un Peugeot 2008, car nous étions 5 personnes avec deux grosses valises. Au final, on nous remet une petite voiture qui ne correspondait absolument pas à la catégorie réservée. Une seule valise rentrait dans le coffre ! L’agence étant déjà fermée, nous n’avons eu aucune possibilité de demander un changement de véhicule. Nous avons dû appeler un taxi pour transporter le reste des bagages.

Entre les frais supplémentaires imprévus, le véhicule non conforme à la réservation et le manque total d’information et d’assistance, cette expérience a été très décevante.

Je ne réserverai plus jamais via EconomyBookings et je ne recommande pas Goldcar non plus. À éviter si vous souhaitez commencer vos vacances sereinement.

Gold car à Faro: Arrivé sur place on nous force la main pour prendre une assurance à 160€ alors qu’on a déjà payé une assurance, ensuite le montant de la caution est prélevé instantanément 1400€ (aïe) et la cerise sur le gâteau on nous facture 500€ de dommages imaginaires avec comme preuve une photo où on ne voit rien.
Je loue très souvent des voitures à l’étranger et c’est vraiment ma pire expérience.
Bref si vous voulez gâcher votre voyage foncez chez Gold car

Worst Rental Car Experience in my life.
Charged €104.93 for two separate, barely visible scratches. one - 3 cm, another 1 cm

I rented a car from Goldcar at Porto Airport for three days. The vehicle already had numerous visible scratches and other damage when I collected it.

At the return inspection, the employee found two small marks on the inner side of an exterior mirror housing — a difficult-to-see area.

I believe that during my trip I could not make this damage and this was before!!!

My advice to future customers : avoid Goldcar company as it seems that is a legal scheme to catch the customers finding barely visible tiny scratch in hidden place.

When check-in - photograph every part of both mirrors from several angles, including the inner edges. A normal walk-around video may not protect you from charges for tiny marks in areas that are almost invisible during collection.

Ps. Also one guy here wrote that they did the scratch durng check of the car. It also can be possible. I was inside the office for 5 min when the guy was checking the car. The scheme with the mirror seems established in goldcar as I checked in previous reviews.

The police department should check this rental company somehow under cover because it looks like this is the criminals. So the video should be taken twice!!! - when taking the car and right before their office at the end of the rent.

Grosse Arnaque ils disent qu'ils ne prélève pas la caution ce qui est faux moi ils m'ont prélevé 1903 euros de caution qui ont eu du mal à me rembourser de plus ils m'ont facturé 322 euros pour une jante qui était déjà abîmé c'est des gros voleurs à fuir cette agence

Unfortunately I've had to amend my review from a 5 star positive experience, to a really negative poor customer experience. This is due to hidden non-refundable admin costs at pick-up for 'flex fuel' despite returning the car full. The cost of this was HALF of my four day hire costs and are in breach of my contract which listed the admin costs at no charge.

Really disappointing as a return customer, will not recommend or be returning to Goldcar.

I would strongly advise anyone considering Goldcar to think twice.

I returned my vehicle at Lisbon Airport on time and in good faith, only to later be accused of causing damage that I dispute. What is far more concerning is that a vehicle return document appears to have been created after I had already left the airport, containing what I believe is a forged version of my signature. Based on the timestamps, the document was generated well after I had returned the car and left for my flight.

I immediately raised these concerns and provided evidence, expecting the matter to be investigated seriously. Instead, my emails have largely been ignored, and I have received no meaningful response to the allegations of forged documentation.

A rental company should investigate serious allegations properly rather than ignoring its customers.

If you do rent from Goldcar, take extensive time-stamped photos and videos at both collection and return, keep copies of every document, and don’t leave until you have written confirmation that the vehicle has been checked in.

My experience has left me with no confidence in this company, and I would not rent from them again.

Un système frauduleux bien rôdé
Je réserve une voiture via l’application de Ryanair. Les prix sont très attractifs
Je prends la peine d’appeler mon Assurance de carte visa premier m’assurant que je suis couvert pour les véhicules de location. Et que je n’ai donc pas besoin d’assurance complémentaire.
En récupérant ma voiture au guichet à Lisbonne, l’opérateur m’explique que je dois prendre une assurance. Premier refus de ma part en lui expliquant que je suis déjà assuré. Mais ce dernier insiste énormément entre ces deux formules d’assurance une à 300 € et une à 30 €. Quand je lui dis, prends celle à 30 €, il résiste et ne veut pas vraiment me la donner. L’argument massue est un dépôt de 3000 € pour pouvoir souscrire l’assurance à 30 €. Et que ce dépôt ne sera remboursé qu’un mois après
Il était donc quasiment impossible de récupérer la voiture sans payer l’assurance à 300 € en plus Cette assurance coûte presque trois fois plus cher, que la location de voiture elle-même.
Ce sera la dernière fois que je louerais une voiture dans cette compagnie. Je suis très déçu.

Goldcar charged me £380, claiming that I had put diesel instead of petrol in the car and even stating that the car would not start because of it.

This is simply not true. I contacted the petrol station where I refuelled, and they emailed me a copy of the receipt, which clearly shows that I filled the car with petrol, not diesel.

What is even more concerning is that they charged my card on 22 June without sending me any email, invoice, report, or evidence. Today is 6 July, and I still have not received any explanation. I only discovered the charge by accident when I checked my banking app for something else. Had I not checked, I would never have known they had taken the money.

When I contacted Goldcar, I was simply told that they would send the information later.

Based on my experience, I strongly dispute this charge and the explanation I was given. Be very careful when renting from Goldcar Faro Airport. Keep all your fuel receipts, take photos and videos of the vehicle, and check your bank account after returning the car.

When I called Goldcar, I was told that I had put diesel instead of petrol and that the car had completely stopped working because of it.

I have also left a Google review for Goldcar Faro Airport, where I attached a copy of the fuel receipt proving that I filled the car with petrol just 15 minutes before returning it.