Goldcar Portugal Arvostelua 

Goldcar charged £150 for a jump start due to a flat battery as a result of them hiring a car without proper maintenance.

Ignored by customer service even when chased by UK Goldcar through Facebook

Beware even if the car has a faulty part you will be charged for recovery and ignored if you seek to discuss with Goldcar

La compagnia Gold Car Lisbona si è rivelata pessima. Nonostante avessimo scelto tale compagnia poiché su Booking era specificato che accettassero carte di debito per il deposito cauzionale di 950€, al desk ci hanno detto che le condizioni per noleggiare con la carta di debito erano completamente diverse: la cauzione non era di 950€, bensì di 2300€ (cioè la franchigia per furto). In alternativa, l'operatore ci ha "caldamente consigliato" (con una certa pressione) di fare un'assicurazione che coprisse da qualsiasi danno di 250€ a cui si sono aggiunte tasse, iva e il servizio Via Verde (telepass) non richiesto da noi per un totale di 369€, aggiunti al costo del noleggio auto pagato su Booking. Inoltre sempre tramite Booking, avevamo già acquistato un'assicurazione di circa 80€ per ogni tipo di danno, che non ci è valsa completamente a nulla (almeno per questa abbiamo potuto ottenere il rimborso). Ci siamo trovati a pagare l'auto più del doppio di quello che avevamo preventivati a causa della discrepanza tra quanto letto su Booking e il trattamento riservatoci dalla compagnia Gold Car.

If I could give 0 stars I would. We booked through Booking.com with insurance, and the documentation clearly stated a €500 deposit payable at the counter. That is not what happened.

From the moment we arrived, the staff were rude and dismissive. We were then told we’d need to pay €1,240 upfront on a Visa debit card. We were assured this would just be a “hold,” but a transaction actually went through and the money was taken from my account. When we questioned this and showed staff the €500 deposit figure from our booking confirmation, we were told it “wasn’t their problem” and to contact Booking.com instead.

My husband commented on how poor the service was, and a staff member told him “if you don’t like it, go elsewhere.” When we pushed back on the lack of customer service, an attendant named Alfie began shouting at us, calling us rude, despite the staff’s own behaviour, and came out from behind the counter to square up to my husband. Another staff member had to step in to defuse the situation.

At that point we had zero trust left in this company. Having since read other reviews describing withheld deposits and hidden charges, we didn’t feel safe taking a car from them under any circumstances.

Booking.com were excellent and refunded us in full, but by then the damage was done. We lost our first day, and every other rental company at the airport was sold out except for oversized, overpriced cars due to peak season. Goldcar didn’t just fail us, they ruined the start of our holiday and made us feel genuinely unsafe. Avoid

Bonjour je tiens à m'exprimer concernant une location avec l'agence de Lisbonne aéroport .
Ma location sais vu refusée car ma pièce d'identité avec une validité de 10 ans était périmé sur écriture, seulement comme vous le savez une pièce d'identité est valide pendant 15 ans 10 + 5 années mais malheureusement l'agence n'a rien voulu savoir malgré la lettre du ministère concernant la validité de cette dernière . perdre ma location même pas de remboursement ce qui est inadmissible a bonne entendeur.

I am giving one star only because zero stars is not an option.

My experience with GoldCar Madeira was extremely disappointing and, without doubt, the worst customer service I have ever received from a car rental company.

On July 30 at approximately 9:30 p.m., the employee assisting us was unable to complete our rental or process the security deposit. Rather than trying to resolve the issue or offering any meaningful assistance, he repeatedly insisted that it was “not his fault” and showed no willingness to help.

The situation became even more concerning when I asked for his name so I could file a formal complaint. Instead of identifying himself, he deliberately covered his name badge, refused to provide his name, and called security. The security officer of course ignored him. He also said he was the owner of the company.

What should have been a straightforward car rental turned into a stressful and completely unnecessary experience because of one employee’s unprofessional conduct, lack of transparency, and poor customer service.

I sincerely hope GoldCar investigates this incident and provides additional training to its staff, as this level of service is unacceptable for an international company. Based on my experience, I cannot recommend GoldCar Madeira and would strongly advise others to consider alternative car rental providers.

They are nothing but thieves. They forced us to buy an outrageously expensive insurance policy by threatening that otherwise they could deduct money from the security deposit, which was an incredible €2,300!

They claim to accept debit cards, but in reality their conditions are unreasonable. They even withheld €60 from our deposit because the fuel gauge was just a tiny fraction below full.

They should be reported.

Charged a non-refundable insurance fee was charged by the person at the collection desk despite already having insurance through the original rental. She said they were refundable and one was an excess hold and the other was for fuel and tolls, which I understand wont be fully refunded because we did use toll roads.

My signature was also lifted from other documents and put onto a document I was never seen or given regarding these charges.

We used Goldcar (Faro) in July 2026 paid for rental and insurance in advance, staff are rude on collection try to up sell insurance which was x2 of the rental cost, if you refuse insurance they take a large charge on your credit card which covers fuel and 3000 euro excess. I made video and collection and return and no additional damage but the car was already covered in marks. Received return email which highlighted a tiny mark but showed no additional charges. 8 days later another email with a charge for 278 euros which I am disputing. They offer low rental costs then rip off their customers with fake charges don't use them.

Heel slecht! Nooit boeken! Ik had alles betaald via Do you Spain en aan de balie moest ik nog een keer €400 betalen! Deze mevrouw aan de balie was ook nog eens een ontzettende trut. Ik zou me schamen om voor dit bedrijf te werken! Ik zou nooit maar dan ook nooit meer bij dit bedrijf boeken!

Absolutely terrible experience with Goldcar. I would strongly recommend avoiding this company.

After returning the vehicle, I was charged €318.89 for alleged damage to the car. The evidence provided by Goldcar does not show any visible scratch or damage, and we have video evidence from both before and after the rental confirming the condition of the vehicle.

Despite this, Goldcar attempted to charge us for damage that there is no clear proof we caused. The whole process has been extremely frustrating, and it feels like customers are being unfairly charged without proper evidence.

I would advise anyone renting from Goldcar to thoroughly document the vehicle with photos and videos before and after the rental, as you may otherwise find yourself disputing unjustified charges.

STATE ASSOLUTAMENTE ALLA LARGA DA GOLDCAR LISBONA VIOLENTI ALZANO LE MANI. Leggendo le recensioni avevo compreso il loro modus operandi, e così è stato. Appena arrivati all’aeroporto per consegnare l’auto, la ragazza addetta al check dei danni incomincia a fare foto a danni INESISTENTI, dato che la macchina era solo sporca, facendo foto con il tablet. Ci chiede di firmare e noi chiaramente chiediamo di poter leggere il verbale per vedere se avesse riportato danni alla macchina. Si rifiuta, FIRMA LEI PER IL MIO FIDANZATO e prova a mandarci via. Noi chiaramente comunichiamo che è illegale firmare a nome di altri, tutto ciò per poter trattenere i 276€ di caparra iniziale e chiamiamo la polizia. Si intromettono i colleghi che provano ad alzare le mani al mio fidanzato, alzando i toni, peccato che lui sia alto 1.90 m e che probabilmente gli avrebbe spezzato le ossa se solo avesse voluto.
Neanche sto qui a dirvi che, un’altra famiglia arrivata subito dopo di noi subisce lo stesso trattamento, il padre è stato picchiato davanti a noi. Abbiamo foto e video dell’accaduto. STATE ASSOLUTAMENTE ALLA LARGA VIOLENTI E PERICOLOSI!!!!!!TRUFFA

When we came at the airport desk, the woman at the desk was heavily upselling an insurance. After twice saying "no thanks" this was not enough.
IMPORTANT: I signed on the card terminal (I thought for the paid deposit) but it turned out to be for the contract. We had not even seen the contract before the signature! Looking at the contract afterwards it appears the woman at the desk still put an unwanted unmentioned insurance on our contract.

Absolutely malicious move by Goldcar, as customer service refuses to refund the insurance because I signed. So make sure you check the contract before any signature, as they maliciously try to sneak in an insurance you do not want.

Furthermore, the contract stated a value included taxes, but later still charges VAT over that amount. Customer service did not even comment on my complaint about that. Shady business practices.

The only reason I'm giving 2/5 is because when our car started giving a bad smell, we got a replacement vehicle which was an upgrade without hassle.

Facturação de limpeza 150 euros... Fiz um seguro contra todo os risco (muito caro)... o tempo estava muito mau no norte (chuva e vento) e queriam que levasse o carro limpo! Nunca mais alugo carro nessa companhia, nem recomendo.

Lors de la restitution de mon véhicule, le réceptionniste m'a demandé de signer sur une tablette qui n'affichait qu'un encadré vide. Je lui ai demandé à deux reprises ce que je signais, et il m'a affirmé qu'il s'agissait uniquement du bon de retour du véhicule.

Par précaution, je suis ensuite entré dans l'agence afin d'obtenir une confirmation qu'aucun problème n'avait été constaté. Un second réceptionniste m'a confirmé que « tout était OK ».

Quelle n'a pas été ma surprise de recevoir, quelques heures plus tard à l'aéroport, un e-mail m'indiquant que j'avais prétendument endommagé un cache-jante avant côté conducteur, avec une retenue de 217,72 €.

Le document joint comportait ma signature, alors que je n'ai jamais vu ce document, ni été informé de son contenu avant de signer. On m'a présenté une tablette sans le moindre document lisible, puis on m'a assuré à plusieurs reprises qu'il s'agissait uniquement du bon de restitution. Je considère cette manière de procéder comme totalement inacceptable.

Je conteste formellement cette retenue et demande des explications sur cette pratique. En l'état, je ne peux que déconseiller vivement cette agence. Soyez extrêmement vigilant avant de signer quoi que ce soit sur une tablette dont le contenu ne vous est pas présenté.

We hebben de huurwagen opgehaald op 30 mei op de luchthaven van Lissabon omstreeks 18.00 u bij Goldcar en het was donker in de garage. Zoals altijd nemen we foto’s van de wagen om discussies over schrammen of blutsen te vermijden bij het terugbrengen van de wagen. Wij rijden steeds via de autosnelweg rechtstreeks naar Sao Martinho do Porto waar we sinds een 10 tal jaar een appartement hebben en parkeren de wagen tijdens onze vakantie veilig in de ondergrondse garage. Bij afgifte van de auto op 9 juni viel het ons onmiddellijk op dat de persoon die de wagens controleert op eventuele beschadigingen ruimschoots de tijd nam en wel tot 3 x toe met een zaklamp de huurwagen ‘inspecteerde’. Hij beweerde dat er onderaan de bumper links vooraan een kras was en ik deze had veroorzaakt door op een borduur te rijden. Uiteraard nemen we steeds foto’s van de wagen maar niet onderaan van de bumpers, wat ook niet mogelijk is in de donkere ophaallocatie. Ik benadruk dat ik nergens een hoge borduur heb geraakt en deed mijn beklag bij de verantwoordelijke die me direct melde dat er geen discussie mogelijk is en ik toch verzekerd ben. De ‘schade’ werd begroot op liefst €220,16 (hoe verantwoorden ze trouwens dit belachelijk hoog bedrag ?) voor een kleine schram, amper zichtbaar , die ik niet heb veroorzaakt. Ook al zijn we verzekerd, toch hebben wij een heel slecht gevoel bij deze situatie en hebben een sterk vermoeden dat dit gewoonweg pure oplichterij is. Het aangerekende bedrag van €220 ,16 is belachelijk hoog voor een schram amper zichtbaar onderaan de bumper, die er reeds was voor ik de wagen huurde. We zijn er zeker van dat die schram nooit hersteld zal worden en de ‘schade’ gewoonweg in hun zakken verdwijnt en waarschijnlijk nog enkele keren zal worden aangerekend aan onschuldige huurders.

Het spreekt voor zich dat wij nooit bij deze verhuurmaatschappij nog gaan huren en willen U er op wijzen dat dit malafide praktijken zijn.

Oplichters zijn het. Eerst twee keer in samenwerking met Ryanair de huur incasseren en daarna ruim 300 euro incasseren voor een schade die ik niet heb veroorzaakt! Trap er niet in; huur ergens anders

SCAM!!! They make up fake damage and then charge your card. Thankfully I documented all damage to my vehicle before I picked it up. And then took pictures when I dropped it off. I cause no damage. They also tried the meeting with a friend who booked at a ten same time as me. He also had pictures to prove he caused no damage. AVOIDE this company. They try to scam you for damage you didn’t cause.

La pire expérience que j’ai eu avec une compagne de location de voiture.
J’ai effectué une réservation sur discoverscars. Arrive à ma destination Majorque , 2 heures d attente, ensuite parlé avec un collaborateur qui m annonce que je dois payer 105 euros de plus et que mon assurance que j’ai pris n est pas valable. Je dois payer 1074 de caution. Aujourd’hui soit 27 jours apres avoir rendu mon véhicule aucun message de retour ni remboursement de la caution.
Du jamais vu.
J’ai reçu un message de remboursement de 100 euros pour dédommagement

CUIDADO
Como cliente habitual, estou muito dececionado com o serviço da Goldcar.
Contratei o serviço apenas para circulação em território nacional. No entanto, devido a uma situação de urgência que me obrigou a deslocar-me durante cerca de 4 horas a Espanha, foi-me cobrado o serviço a 100%, num valor superior a 200 €, como se tivesse utilizado o carro no estrangeiro durante todos os dias do aluguer.
Nem sequer me foi sugerida a possibilidade de pagar apenas o dia em que estive em Espanha.
Uma vergonha. O apoio ao cliente funciona apenas de segunda a sábado e não quer saber se se trata de uma urgência ou não. Nem por telefone nem por e-mail demonstram qualquer interesse em analisar a situação. Limitam-se a lamentar o sucedido e a cobrar o valor total, alegando que está previsto no contrato.
Uma tristeza. Nunca me recusei a pagar o valor correspondente ao dia em que estive fora do país, mas cobrar 14 dias por uma permanência de apenas algumas horas é simplesmente lamentável.
Triste atitude por parte da Goldcar.

ATENÇÃO
Aconselho todos os clientes a utilizarem cartões de crédito pré-pagos, para que a Goldcar não possa efetuar cobranças não planeadas e sem autorização prévia do cliente.
Acabaram de perder um cliente.

Não dou 0 estrelas porque a plataforma não o permite.

Goldcar is a SCAM!!!

I would give minus stars if I could. My friends and I booked the car online prior to getting to our destination airport. On the website, it stated it was the FULL RATE PRICE. The confirmation email even stated that all was included in this price, except for OPTIONAL services.
We arrived at their office at Faro Airport and they came up with ANOTHER 470€ (insurance + 236€ deposit) on top of the 150€ we had already paid online.

When I asked the staff to explain to me what this money was, they were extremely rude and degrading.

Their website makes it seem as if they are more affordable compared to the competitors, but end up twice as much money for what you would pay for at Sixt or Europcar.!!!