Goldcar Portugal Arvostelua 

The person who rented the car to me lied to my face about the length of time the deposit would take. She directly told me it should take around two days for the deposit to return and then I get told after I give it back that it takes 10 business days!! I wouldn’t have rented the car if I was told that as I needed that money for the rest of my holiday and now it has ruined the last part of my holiday!! I will definitely never use this company again.

Con artists. I experienced most of the things everyone else is writing in their review below. Avoid at all costs. Advice: Pay a little more for a reputable rental company.

Vuile oplichters. Wat zand en broodkruimels kwalificeren als noodzakelijke schoonmaakbeurt a 150,- en een schaafplekje aan de onderkant bumper die er allang zat doorbelasten a 220,-

Zelf zat de auto al rondom in de beschadigingen die natuurlijk al tig keer doorbelast zijn aan gebruikers zonder dat ze deze laten repareren.

I hired a car via DoYouSpain and was advised that I needed at least 1 month before the expiry date on my credit card. When I got to the Goldcar desk, I was told that I could not use my credit card as it had less than 6 months before the expiry date. I was quite happy to pay the €950 euro deposit but they the card was not valid. However the same card was valid for their excess insurance, which was 3 times more than the actual car hire, and which I had already purchased! I have only given them one star because the car was okay, although nothing like the requested model. I would never use this company again.

One-Star Review

⭐ 1 STAR – AVOID GOLDCAR FARO AIRPORT

My first experience with Goldcar was also my last. I have hired cars many times over the years and have never previously had a bad experience with any other car hire company. Goldcar was a completely different story.

This was an expensive hire, and I paid for virtually every option, including Key & Go, expecting a smooth, hassle-free experience. Instead, I was given a filthy, unwashed car at Faro Airport.

The car itself was extremely disappointing. Despite having only around 10,000 km, it felt tired and poorly maintained. The multimedia system was faulty, meaning the phone connection and Apple CarPlay did not work properly. I reported the problems, but despite emailing Goldcar, I received no response whatsoever while the rental was running.

When I returned the car, I showed the problems to the member of staff inspecting it. He agreed with me about the condition and issues, but said there was nothing he could do. I also spoke to Tiago at the desk, who was sympathetic but offered no compensation or meaningful resolution.

Then there is the money. I paid a €296 fuel and toll deposit. I returned the car with a full tank of fuel, yet a week later I am still waiting for my deposit to be returned.

Frankly, the whole experience left me feeling that the business model is designed to take as much money from the customer as possible while providing as little service as possible. To me, it felt like a scam, particularly given the amount I paid for the hire and additional options, followed by the condition of the vehicle and complete lack of customer service when I complained.

📸 I have photographs of the condition of the car when I collected it.

My advice: think very carefully before booking with Goldcar. Paying extra for Key & Go and other options certainly did not result in the premium, hassle-free experience I expected.

I have never had a bad car hire experience before. Goldcar Faro Airport has changed that.

First time using Goldcar. Last time using Goldcar.

⭐ 1/5 – Avoid.

Des arnaqueurs a aéroport de Porto
Je rends le véhicule la nuit 3h du matin il m' envoie une facture à 0 frais. mon chek in et le chek out identiques . 8 jours après je reçois un mail avec une facture de 285e avec des photos qui ne correspondent pas à celles que j'ai faite avant la restitution du véhicule .Le véhicule est sale alors que moi il était propre et un chek in et chek out toujours avec les mêmes dégâts établissement à fuir ils sont malhonnêtes

Lors de la réservation, tout s’est déroulé correctement et le paiement a été effectué pour l’intégralité de la durée du séjour à Lisbonne de mon épouse et mon fils. Malheureusement, le vol d’arrivée ayant été retardé de huit heures, mon épouse a découvert, en se présentant pour récupérer le véhicule, que la réservation avait été annulée, leurs conditions générales prévoyant une annulation automatique après six heures de retard.

Ce qui est particulièrement regrettable, c’est que l’agent a proposé de relouer sur place, à un tarif plus élevé, la voiture que nous avions déjà payée (finalement l’ensemble des déplacements ont été effectués en Uber, ce qui s’est avéré moins coûteux). L’agent sur place n’a pas été en mesure d’aider et nous a conseillé de formuler une demande par e‑mail, à laquelle nous n’avons jamais reçu de réponse.

Après un mois d’attente, un appel au service client nous a confirmé qu’aucun remboursement ne serait accordé en raison de notre retard. Au vu de cette expérience, je déconseille fortement de recourir à Goldcar : en cas de retard de votre vol, vous perdez pas seulement de ne pas récupérer de véhicule, mais également de perdre l’argent déjà versé.

Vollkommende Frechheit. 2 leichte Kratzer auf derlinken Vorderseite der Radkappe! Als wir das Auto bekommen haben und diese Stelle unten auf dem Asphalt stand, hätten wir sie nicht sehen können. Ich bin mir zu 100% sicher es nicht verursacht zu haben! Die Radkappe kostet 22€ online. Goldcar berechnet mir dafür 225€! Ein bodenlose Frechheit!

On arrival at the Goldcar desk at Faro Airport I was experienced disappointment as the car I booked ( A Intermediate SUV) wasn't available. Instead I was given a Medium Kia Xceed. Not ideal for 4 passengers and 4 suitcases. They could have upgraded, instead tried to extract more money for the next size up. Avoid.

Goldcar is the worst company you can go with to rent a car they are expensive they are liars they will blame others for their mistakes they will scam you if your flight is been changed or is late they don’t reply to emails, when you call them they say it’s nothing to do with them that you have to contact another company to even change the booking even when it was done with them and when you get to them in person they don’t care about your booking, they all playing about talking to each others and then they trying to sell you a another booking for 3 times the price of what you already paid I don’t recommend this company to nobody and I hope they close doors soon, so that they can’t scam people anymore.

Onze vakantie in Portugal begon met een onaangename verassing. Bij aankomst in Porto kregen we de keuze uit een eigen risico van 3000 EURO of 550 EURO meteen neertellen om dit eigen risico af te kopen. We hebben voor het laatste gekozen, maar het voelde oneerlijk. De huurprijs voor de auto was al betaald had geen andere keuze. Als ik dit had geweten had ik voor een ander bedrijf gekozen. Ook de meerprijs voor een automaat vond ik veel, meer dan 50% bovenop de normale huurprijs. Heb daar dan ook niet voor gekozen.

We hadden een 3 deurs gereserveerd, ter plekke was deze niet beschikbaar.
We kregen zonder bijbetaling een 3 maand oude 5 deurs!!
Wel jammer dat er nog een dure verzekering overheen kwam, maar dan was he ook tegen alles verzekerd.
Top geregeld, top service.

Aanrader!!

Zeer ontevreden over onze autohuurbij dit bedrijf. Had ik maar eerder alle slechte revieuws gelezen voordat ik hier een auto huurde via carjet overigens.
Huur en verzekering vooraf afgesloten en aldaar gedwongen worden een andere duurdere af te sluiten, plus extra kosten, anders geen auto.
Ook de schade die er al opzat werd aan het einde aan mij toegewezen.
Brdriegers oplichters zijn het dus PAS OP!!!! Golddigger zou een betere naam zijn voor deze firma.

Très mauvaise expérience avec Goldcar – facturation de 900 €

Je déconseille fortement Goldcar. À la prise en charge du véhicule, celui-ci présentait déjà de nombreux chocs et rayures. Malheureusement, je n’ai pas pensé à photographier l’intégralité de la voiture avant de partir, ce que je regrette aujourd’hui.

Pendant toute la durée de mon séjour, je n’ai eu aucun accrochage ni incident avec le véhicule. Pourtant, lors de sa restitution, Goldcar m’a facturé près de 900 € de réparations pour de simples éraflures, dont certaines semblaient superficielles et auraient probablement pu être traitées par un simple polish.

Le plus choquant est l’attitude du contrôleur lors de la restitution, qui m’a clairement laissé entendre que j’aurais dû souscrire à leur assurance. Pour moi, cela donne surtout le sentiment qu’il est très facile de se retrouver facturé lorsqu’on refuse leurs assurances complémentaires.

Je reconnais mon erreur de ne pas avoir pris suffisamment de photos au départ, mais cela ne justifie absolument pas une facturation de 900 € pour des dommages que je conteste avoir causés.

Soyez extrêmement vigilants avec Goldcar : photographiez et filmez la voiture sous tous les angles avant de prendre la route, même si le véhicule présente déjà des dommages.

Terrible experience with Goldcar at Maderia airport. Hard selling of expensive car upgrade and extremely expensive additional insurance at pick up point. Car had additional damage to it that was not highlighted on the collection contract, which was pointed out to the staff. On returning car I was told everything was fine. Then ten days later charge for £200 was made on my card with no explanation. After making enquiries i was told that it was for a minor scrape to a wheel hub that was already there on collection. Tried to rectify this with customer services, which was a waste of time. Very unpleasant staff.

A very frustrating experience with Goldcar at Lisbon Airport.

I booked a Peugeot 2008 via Carla with "Full Protection" insurance already paid for. However, upon arrival at the counter, the staff used aggressive high-pressure tactics to force me into buying their own internal insurance. They demanded a massive security deposit, claiming that if it didn't go through, I would have to pay an extra €300.

It feels like the system is intentionally designed to trigger debit card limits with an oversized deposit to force customers into paying for their unnecessary "local" insurance. My existing "Full Protection" from Carla was essentially dismissed at the desk.

Be extremely careful: they are not transparent about the deposit, the deductible (excess), or the additional fees. Do not let them pressure you into paying twice for insurance. Make sure to film the entire car (every single scratch) at pick-up and drop-off, as they are known for being difficult with damages. 1/5 stars.

So many things were poor and simply horrible about this experience.

They didn’t want to take my credit card in my name. It was through my company which I own, I asked what can be done; they proposed to do a full insurance and the card could then be used at a 2.5x the original cost. Or with a some £2300 deposit they would now let me use my credit card.

They also wouldn’t let me use monzo or and also said that the card had to be tangible

I got the car with 680km and full bars of fuel in the tank and lucky took a photo. When I returned it the guy who only spoke Portuguese said it was all ok. And did a thumbs up. Minutes later got an email which said that there was a €12 + €50 full to full charge. It was literally left back exactly as I got it.

I have raised a charge back with my card provided and shown them the emails and photos I have. Really truely a terrible experience. Next time I will be paying slightly more and going with a more reputable company. Terrible terrible experience and entirely decietful.

Scam. I dismissed all additional services and insurances when booking online. When checking in (a painfully slow experience), they added extras worth more than the value of the rental without asking or informing me. I did not give permission for these extra charges.

We then waited outside for 45 minutes for our car to arrive, while there were many other cars available.

At drop-off, no one was present to address the unsolicited payments. So far, the fuel deposit (another thing they invented to get extra money out of your pocket) hasn't been refunded.

Goldcar sends all its emails from a noreply address. I contacted them at an email address I found on their website, but got no response.

Avoid Goldcar at all costs.

A fuir voleur, tu paie sur internet et tu rajoute 450 euro.

Aussi sans oublier tu réserve une 208 tu as une MG

Honte à vous

An absolute rip-off! Be aware of the insurance you pay ,and the deposit that never get back to your account “DON’T USE GOLDCAR”