Goldcar Portugal Arvostelua 

Très mauvaise expérience avec Golcar porto aéroport ils trouvent n’importe quel moyen pour vous faire payer rayures ou micro impacts ou ils retirent la caution.de vrais arnaques à éviter à tout prix

No documents in English were provided even after the payment. No insurance options were provided. The car has tyre pressure error, no service such as air-pump was provided. It was said to me to search for a gas station to fix it by myself. My request for the English copy of the contract by email was closed without any answer. My card was charged several days after the return the car without any explanations! Totally bad service. It's not service at all! They do not communicate clear with clients. They just do what you want without serving people who pay! The car was good, the service was and is awful.

My rental experience was completely ruined by Goldcar’s unfair customer treatment and deceptive billing practices. At pick-up, staff aggressively pressured us to purchase expensive optional coverage. Because we declined, we were targeted at return with exorbitant charges for minor cosmetic scratches and falsely accused of returning the car without a full tank—despite fueling up right at the airport BP station before drop-off. Billing us €608.11 via email without prior explanation or an opportunity to review or object at the desk is unacceptable and predatory. I demand a full review of these charges and an immediate refund of the erroneous fuel fees.

Malheureusement comme beaucoup d'autres nous nous sommes fait arnaquer. Ils inventent des raisons pour nous forcer à prendre l'assurance (dans notre cas, nous avons utilisé deux cartes différentes pour paiement et dépôt) bref a éviter!!!!

Mala experiencia en la recogida del vehículo en el aeropuerto de Lisboa

Nuestra experiencia con Goldcar en el aeropuerto de Lisboa fue muy negativa. Al acudir a recoger el vehículo, nos exigieron presentar una tarjeta física con el número, aunque este requisito no aparecía claramente indicado en las condiciones de pago de la reserva.

Intentamos explicar la forma de pago utilizada y mostrar la información de la reserva, pero el empleado no nos permitió hablar ni revisar la documentación con calma. Su trato fue soberbio, maleducado y poco profesional, y en ningún momento mostró voluntad de buscar una solución. Además, insistió en que contratáramos un seguro adicional, lo que nos hizo sentir presionados.

Finalmente, no pudimos recoger el coche en las condiciones contratadas. Consideramos inaceptable que se apliquen requisitos que no están claramente indicados al realizar la reserva y, sobre todo, que se trate a los clientes de esa manera.

Esperamos que Goldcar revise tanto la información que proporciona sobre los métodos de pago como la actuación de su personal en este punto de atención.

We Were forced to Pay an additional $220.50 for car insurance, even though we had full private car insurance outside of GoldCar. They would not let us have the cheaper car insurance even on request. do not uses this car rental company !!

I wanted to provide some feedback regarding my recent vehicle return at Faro Airport.

Unfortunately, I found the experience quite disappointing. The male member of staff who processed the return had a very poor attitude and was not particularly welcoming or communicative. The interaction left me feeling uncomfortable, and it did not reflect the level of customer service I would expect from a major car rental company.

In addition, I have used Goldcar on several occasions and consistently feel that staff are actively searching for even the slightest mark or imperfection on returned vehicles in an effort to identify chargeable damage. This has happened to me previously, despite taking great care of the vehicle during the rental period.

I fully understand that customers should be responsible for genuine damage they cause. However, there should be some degree of discretion applied to very minor marks that are inevitable through normal road use, such as tiny stone chips caused by debris from other vehicles. These are often beyond the driver's control and are considered normal wear and tear by many rental companies.

For example, in the UK, companies such as Enterprise often apply a more reasonable and customer-focused approach by recognising fair wear and tear and exercising discretion when assessing insignificant cosmetic marks. This creates a far more positive customer experience and helps build trust and customer loyalty.

I believe Goldcar would benefit from adopting a similar approach. Customers should feel that inspections are fair and balanced, rather than feeling anxious that they may be charged for the smallest and most insignificant imperfections. Given the rental fees customers already pay, it is difficult to understand why such minor defects, which may never even be repaired, are pursued so aggressively.

As a result of these experiences, I am now very reluctant to use Goldcar again. I suspect many other customers feel the same way. Customer service and fair treatment are just as important as competitive pricing, and unfortunately my recent experience at Faro Airport did not leave me with confidence that Goldcar values long-term customer relationships. If this approach continues, I believe Goldcar risks losing repeat customers who may choose to rent from companies that take a more balanced and customer-focused approach to vehicle inspections and customer service.

I hope this feedback will be taken constructively and used to improve both customer service standards and the vehicle return process at Faro Airport.

Great company, great service always

Ils ne sont pas professionnel. Ils m'ont déjà arnaquer 2 fois. En 15 ans zéro problème!!! Et tout dans coup, 2 problèmes en l'espace d'une année!!!!!

embrarrassing!!!
When we returned the car, after we asked to the operator if it was all ok and he said yes, they charged on my card a 150 euros bill for some sand in the car

Goldcar Portugal: hidden mandatory fees and an unsupported damage charge

I booked a Goldcar rental through Booking.com for collection at Porto Airport and return at Faro Airport.

Although Goldcar knew this was a one-way rental, the mandatory €150 one-way fee was excluded from the advertised rental price. Goldcar also charged an airport tax and €18 for renting a Via Verde device that was permanently attached to the car and could not be declined. These additional rental charges totalled €194.64 including VAT.

At collection, Goldcar also tried to sell me additional local insurance, although my Booking.com reservation already included Collision Damage Waiver, Theft Cover and Third-Party Liability.

After I returned the car without causing any damage, Goldcar charged another €319.85 for alleged damage to the front-left door. Goldcar provided no clear time-stamped before-and-after photographs, repair invoice or calculation supporting this charge.

I do not dispute the actual road tolls.

In my opinion, this does not look like an isolated mistake. The same pattern continued through booking, collection, vehicle inspection, billing and customer service. Goldcar’s final response did not even address my actual complaint.

Based on my documented experience, I recommend NOT TO USE Goldcar. It is a fradulent, deceptive, unfair and cheating company

Aus 200 € wurden über 500 €

Wir haben über Booking.com für eine Woche einen Kia Stonic bei Goldcar Madeira gebucht. Der vorab bezahlte Mietpreis lag bei rund 200 €.

Bei der Abholung am Flughafen kamen dann weitere 307,83 € hinzu. Damit kostete der Wagen am Ende 507,83 € für eine Woche.

Auf unserer Rechnung finden sich unter anderem rund 204 € für „Super Relax“, weitere 42 € für „Mega Relax Plus“, etwa 15 € für „Smart Return“, rund 33 € Flughafenaufschlag sowie 14 € Madeira-Abgabe.

Ja, mit Super Relax hat man eine sehr umfassende Deckung ohne Selbstbeteiligung. Trotzdem bleibt bei uns ein äußerst negativer Eindruck vom gesamten Buchungs- und Verkaufsprozess. Ein Mietwagen, der auf Booking zunächst mit etwa 200 € erscheint, kostet am Ende mehr als das 2,5-Fache.

Besonders ärgerlich ist, dass mehrere Zusatzleistungen erst bei der Abholung ins Gewicht fallen. Für Kunden ist so nur schwer erkennbar, was die Miete am Ende tatsächlich kostet.

Für uns war das Preis-Leistungs-Verhältnis deshalb sehr schlecht. Beim nächsten Mal würden wir auf Madeira lieber einen Anbieter wählen, bei dem Vollkasko ohne Selbstbeteiligung und alle wesentlichen Gebühren von Anfang an transparent im Gesamtpreis enthalten sind.

Goedkoop auto huren alleen communicatie lastig met bellen dan wordt je van kastje naar de muur gestuurd

I am writing this review, not because I expect any response whatsoever from this company, but just to add to long list of NEGATIVE reviews that they obviously count care less about. It is more of the usual - struggling to pick up the car because they don't accept this card for some reason and they don't accept that card for some reason. Fortunately I had 4 different cards in possession and they finally accepted the 4th one! Then, upon returning the car they found some completely innocuous rub on the car, close to the boot, which was probably made by lifting the suitcases in and out, and would more that likely come off with a bit of soap and water, but they play on the fact that you have a plane to catch and don't have the time to stand there and argue with you. They are well trained at presenting dead end arguments that get you nowhere. AVOID THIS COMPANY AT ALL COSTS OR LEARN AT YOUR PERIL!!

Worst experience ever. Really ruined the first day of our holiday and limited our tripbudget. We booked with goldcar through bookings.com trusting the later company not to suggest dodgy companies. Its a scam!! They forced us to take full insurance cover otherwise they did not give us the car when picking it up. We had already paid for the car online and we couldn't get our money back. Upon contacting the headoffice via the email provided there was no reply at all. I went back to the pick up office saying that I did not want any extras, and it cleary was listed as an extra on the bill, they said it was the only cover they can give. Horrible experience and 480 Euros extra for nothing! Of course at this state all other companies had no cheaper cars left. Stay well away from them!!

I hired a vehicle with Goldcar. The car was fine, pickup was okay, and the staff were amazing but when I returned the vehicle, it had a little stone chip on the rear bumper. It was there when I collected and I was told I didn't need to report it because it was too small. When I returned it they charged me €230 for the little tiny stone chip. And also I have sent emails communicating this problem and have heard nothing back to this date.

❌️❌️❌️BEWARE, DO NOT USE. Been using rental companies for 30 years in Fuerteventura and never had a issue until using Goldcar. After a late flight and arriving at 8pm tired, went and picked up car, after I already booking it (€189 to pay after I'd already paid deposit) to be told that I had no insurance and the price i had booked was just for the car. I was then told I had pay separate for insurance which was €389 extra. I questioned it but being late and having a 2 hr journey to hotel said I would pay and then check when I get to hotel. I checked the next day and did in fact have insurance. I phoned customer services (14th Aug) who said they would let them know and when i return the car it would be sorted. Surprise surprise, when i dropped the car off (24th Aug) they knew nothing about it, and spoke to member of staff who was very good tbf, but said no one there had the authority to do the refund being a Sunday and the manager would do it Monday when back, and suggested sending a email too, which I did. I emailed again on the 25th & 26th Aug for an update for my refund but no reply. I then spoke to customer services who said they cannot/ dont have access to contact the branch directly and that i have to wait for the report they had done and the response. I am absolutely disgusted by this service, but especially by the member of staff on my arrival to pick the car up as he has lied to upsell their insurance. I will disputing the charge to my credit card, and charging it back as ive done everything to get this rectified but had nothing from them. 100% AVOID THIS COMPANY

I was given a car that broke down during my trip due to engine failure. I was asked to park the car immediately and not to drive any further. They towed the car away and made me go back to the nearest car rental place to pick up a new one. This took half a day of my holiday. I received no courtesy whatsoever for losing part of my holiday due to a mistake that could have been avoided with proper car maintenance.

Four months later, I was charged more than 100 euros without any explanation. When I asked about it, they informed me that this was due to them having to refuel the damaged car themselves (which I would obviously have done myself if I had been able to). The tank was approximately half empty (so about 20-25l). I don't know which gasoline company is charging more than 100 euros for around 25l of gas (that's 4 euros per liter...).

When I contacted customer support, they stuck to their rule book.

We’ve used Goldcar a few times and every time you return the car there’s some issue they claim you’ve caused. This one was the final straw. Damage to the underside of the front bumper - damage I spotted and raised to the man when collecting the car. He apparently didn’t note it on the document and now we’re being charged DOUBLE the rental price (on top of the rental price) to fix after returning. We used the car twice (to and from airport only) and are adamant we didn’t cause the damage… but because I didn’t get down on my hands and knees to take images UNDER THE CAR when collecting and because the man didn’t record the damage on both parts of the document (it was in the notes but not on the diagram) apparently we are liable and the cause. Disgusted by this. Not to mention all the hidden costs and faff when collecting the car initially to. Do not use. Yes it’s cheap, but they make their money afterwards.

arrived at 9pm to pick up my car with my 2-year-old child, exhausted after travelling. They REFUSED to give me the car simply because my bank card shows my last names - exactly the same names that appear on my driving licence and booking - but NOT my first name. This is ridiculous! In Portugal and across Europe, cards often show family names first — this is completely normal.
I had no other cards, no way to pay, and they just turned us away. Stranded at night with a small child is
UNACCEPTABLE. Their policy is rigid, unfair, and shows zero common sense or compassion. I lost my money, my booking, and spent hours stressed with a tired toddler. Avoid at all costs — especially if you're ~ family!