Goldcar Portugal Arvostelua 

J’ai loué une voiture en septembre pour 100 €,pour 5jours.
J’ai également payé une assurance tous risques de 185 € (donc plus chère que la location !).
Apparemment, un mois plus tard, j’ai reçu une contravention. Ils m’ont prélevé 55 € de frais de dossier 🤣, en plus de l’amende que je vais devoir payer.
Et maintenant, je me pose la question : pour quels frais exactement ?
55 € juste pour traiter une contravention ? 🤔 une fois que je vais recevoir le courrier e l amande?!!!
NE LOUEZ PAS CHEZ CETTE AGENCE, CE SONT DES ARNAQUEURS ! 🚨

Attention agence a éviter.J 'ai louer avec eux j 'ai payé trop cher, rajoutent des frais une fois qu 'on est sur place au comptoir. Rajoutent des assurances sans demander au client s 'il est intéressé. Me concernant je ne loue obus avec eux

Worst company ever. Not sure how they are still running and scamming people.
I shown the damages before picking up the car to the agent, the agent said that any damages less than 2CM can be ignored as they count as wear and tear. When I went to return, guess what was highlighted as damaged? It was a joke, and the person who I was returning the car to, extremely RUDE. Worst customer service ever, I don’t know what even was that. When asking questions, she avoided responding LOL this customer should be sued along with all its employees in Lisbon branch. Shameless staff.

Ritiro:
Nonostante abbia comunicato l'arrivo ad orario in piena notte per esigenze di Aereo (ulteriormente in ritardo di mezz'ora ma ovviamente non per problemi lato utente) non ho trovato nessuna comprensione per il disguido di cui ovviamente non posso che scusarmi se servisse a qualcosa, ma vengo addirittura a ricevere frecciatina da parte della commessa nello specificare il ritardo.
Nessuna trasparenza al momento di aver effettuato la prenotazione online sul fatto che tale orario anche se rispettato, avrebbe fatto incrementare il costo totale del noleggio della vettura.
Politica di garanzia sui danni poco trasparente con insistenza ad effettuare una assicurazione aggiuntiva tramite goldcar per un importo SUPERIORE AL COSTO DELL'INTERO NOLEGGIO. (pena il trattenimento di 1600€ circa in caso di minimo graffio alla carrozzeria alla riconsegna)
Riconsegna:
tutto liscio ma dopo una settimana lavorativa ancora non viene sbloccato il saldo della carta di credito.
Consiglio:
Affittare le auto da compagnie con recensioni migliori anche se a costo leggermente più elevato

Returned the car on the 17th June @ 05:00 so had to put the keys into a box as no body around. The car was returned with no damage but 3 months later 17th September our credit card was used to take £279.70 to cover repairs. No invoice received until I phoned Gold car and then only supposed damage drawing and photo of a black car with a scratch. No registration number supplied and no idea whether it was the car we had rented. Complete scam.

Do not book
Do not book! Avoid at all cost. Read T&Cs well if you do book.
The counter staff lies in your face and cheats you into buying insurance by:
- Not letting you pay by a creditcard with sufficient funds.
- Trying to max out your debit/credit card by forcing you to pay for toll device/toll deposit/fuel deposit/inflated security deposit.

J'ai réservé un véhicule chez Goldcar par l'intermédiaire d'Easy Jet et j'ai pris la couverture totale (assurance complète). En me présentant au comptoir la préposée m'a fait comprendre que je devais prendre leur assurance. J'ai refusé car j'étais déjà assuré. La préposée a insisté lourdement pour que je prenne une deuxième assirance mais comme j'ai refusé elle a été désagréable au possible. Elle m'a même refuse de payer avec ma carte de crédit les 1544 euros de caution prétextant que j'avais une carte de débit et non de crédit ce qui est absolument faux. Au bout de 15 minutes d'attente interminables elle a finalement encaissé les 1544 euros de caution. De ma vie j'ai rarement été autant contrarié car même à la réception du véhicule elle a été désagréable car elle m'a donné les clés du véhicule très accidenté des chocs et rayures partour sans se déplacer en prétextant que les traces de chocs étaient mentionnés par une croix sur mon contrat. Au moment de sortir avec le vehicule la barrière automatique est restée fermée et j'ai dû retourner au guichet à pied pour m'expliquer d'une façon "très désagréable" qu'il y avait dans la boîte à gants une carte magnétique qui servait à ouvrir la barrière. Je pense que cette dame doit avoir des problèmes dans sa vie car j'ai rarement vu une personne aussi désagréable il ne me manquait qu'un miroir pour lui montrer ce qu'est un visage coincé et désagréable.

Returned my car at 5am, received an email 45 minutes later suggesting that my deposit would be withheld, displaying two tiny cosmetic marks on the bottom of the rear bumper. Upon collection of the vehicle I showed several such marks to the Goldcar rep, which he dismissed as 'cosmetic'. Sent several emails to Goldcar and the online vendor 'VIPCars' (they were great) and eventually saw my deposit returned. GoldCar communication is lacking and they are chancers trying to take people's money at any opportunity. Kick up a big fuss if they do, learn your legal recourse routes and be ready to make them pay for their scheming!

Aluguei um carro na Goldcar do Aeroporto do Porto entre 22 e 28 de abril de 2026. No momento da devolução, no dia 28, o carro foi inspecionado por um funcionário na minha presença. Perguntei se estava tudo bem e foi-me confirmado que sim. Não me foi comunicado qualquer problema relativamente à limpeza ou ao combustível.

Quase cinco meses depois, decidem cobrar-me dinheiro alegando que o carro foi devolvido sujo e com menos combustível (QUANDO NA REALIDADE LEVANTEI O CARRO COM MENOS GASOLINE ET ENTREGUEI ATESTADO)

Considero esta situação completamente inaceitável e abusiva. Estou a contestar a cobrança e a exigir provas: relatório de inspeção, fotografias com data e hora, nível de combustível registado e discriminação dos valores cobrados.

A minha experiência com a Goldcar foi péssima. Para mim, este tipo de comportamento é de LADROES.
Para além disso, o serviço cliente telefónico é totalmente INUTIL

🚨 GOLDCar: A EVITAR! Não recomendo de forma nenhuma.

C est une arnaque totale
Prix d appel bas mais après 230€ d assurance quasi obligatoire
Facturation de taxes supplementaires
Et enfin retrait sur la caution alors que le tour du véhicule était ok
Pour une location à 169€ j en suis à plus de 580€!
Fuyez cette agence une
fois à Madère c est trop tard et ils le savent !!!!

Voiture neuve, propre, une superbe expérience avec Goldcar.
Merci surtout à Isabel de l'agence de l'aéroport de Porto, personne très professionnel, elle nous à expliqué et conseillé.
Je conseille particulièrement Goldcar.
Merci encore Isabel.

Hi. I booked Goldcar, Faro airport through StressFreeCarRental three days before departure. Doing things back to front I read the reviews for this company after I booked. Reading the majority of reviews I was going to cancel my booking. I have to say I'm glad I didn't. The staff were extremely friendly and helpful, I was asked if I wanted to take out insurance, when I declined there was no hard sell or any other comments. The car was immaculate a 2026 plate Kia Creed. Once returned a week later the staff checked it over (no damage) and my deposit was refunded before I laned back in the UK. I would definitely recommend this company. Great service!!

The staff member at the desk was aggressive and patronising. He insinuated that I didn't understand what I'd ordered. He tried to tell me I needed £350 to insure the car when I already had insurance in place. He said he needed to take a bond of £3500 off my credit card when then email said £1250. When I asked why, he said well it is a car!
He didn't explain how the toll card worked or what fuel the car took. Thats probably because I didn't buy his insurance.
The car wasn't to the spec I ordered, so another argument started.
It was late at night and they probably thought I would be easy target, I wasn't.
Needless to say I will never use Goldcar ever again.

⚠️ WRONGFULLY CHARGED FOR DAMAGE!

A very unpleasant experience with Goldcar. I returned the car, it was received by their employee, and I specifically asked whether everything was OK. No damage was pointed out to me.

Later, Goldcar tried to charge me for damage that I DID NOT CAUSE!

I have photos supporting the condition of the car, and I immediately disputed their claim.

I am posting this review to warn other customers: take detailed photos and videos when you pick up the car and especially when you return it. Always ask for written confirmation that the vehicle has been returned without any new damage.

Based on my experience, I strongly suggest thinking twice — or even several times — before deciding to rent a car from Goldcar.

Facturation abusive. Loueur de mauvaise foi, malgré les preuves apportées, ils facturent des dégâts déjà existants. Conseils : payer avec une visa premier ou Mastercard gold ( ils savent que c’est vos assurances qui prennent le relais mais c’est totalement injuste), ayez un bon service juridique et un compte en banque bien rempli (caution de 2000€ débitée). Bon courage !

Expérience désastreuse!
Suite à un accident dont nous n'étions pas responsable, nous avons été débités du montant de 3500 euros de caution sans réelle explication. Ce fût une complication sans nom pour avoir un QUASI remboursement par l'assurance. C'est là que, pensant que tout était réglé, nous avons eu la désagréable surprise de nous refaire débiter presque 850 euros sans justification et sans avis, plus de 4 mois plus tard. Depuis plus aucune réponse de la part de Goldcar ni de l'assurance et très compliqué de trouver des contacts réels.

UNA EXPERIENCIA VERGONZOSA Y QUE NO VOLVERÉ A REPETIR

Estoy profundamente indignado y decepcionado con Goldcar. Después de todo lo ocurrido, la experiencia ha sido absolutamente desagradable y me siento completamente desatendido como cliente.

Lo que más me enfada es que Goldcar no sea capaz de reconocer sus propios errores y que, además, mantenga retenido mi dinero desde el 13 de septiembre, sin haber recibido una explicación clara y convincente sobre el motivo de dicha retención.

Lo considero especialmente grave porque ese importe ni siquiera aparecía claramente reflejado en las condiciones que se me facilitaron. ¿Cómo es posible que se retenga dinero a un cliente por un concepto que no está claramente explicado en el contrato?

Y para empeorar todavía más la situación, al recoger el vehículo en Portugal, la documentación y las condiciones no se facilitaron correctamente en español. Simplemente se nos remite a documentación que tenemos que traducir nosotros mismos. ¿Qué pasa con una familia que no tiene medios para traducirla? ¿Tiene que aceptar unas condiciones que no puede comprender perfectamente?

ESTOY CANSADO DE DAR VUELTAS, LLAMAR, ESCRIBIR CORREOS Y RECIBIR RESPUESTAS QUE NO ACLARAN NADA.

No estamos hablando de dinero de Goldcar. Es mi dinero y el de mi familia, y lleváis reteniéndolo desde el 13 de septiembre sin darme una solución clara.

Una empresa que trabaja con miles de clientes debería ofrecer transparencia, información comprensible y soluciones cuando comete un error, no hacer que el cliente tenga que perseguirles durante semanas para recuperar su propio dinero.

QUIERO QUE ME DEVUELVAN MI DINERO DE UNA VEZ POR TODAS.

Mi experiencia ha sido tan negativa que no volveré a alquilar un vehículo con Goldcar y no recomendaré esta empresa a otras familias.

Espero sinceramente que el CEO de Goldcar lea este comentario, revise lo sucedido y, por una vez, asuma su responsabilidad y solucione el problema. Porque GoldCar Portugal no está a la altura que se merece esta gran empresa.

I rented a car withour insurance. I returned it outside working hours (5:00) and then I got an invoice of almost 1.500€ to pay for damages in the car!! Obvisouly, these damages were not there when I returned the car. But no one was there to check it, so they took advantage of that to charge for something they did on the car, just because I didn't get an insurance. They still charged it and I had to start a dispute with my bank to see the money back. Finally, after 4 months, the money was returned to me because... Goldcar tried to scam, of course!
Still, just some days ago, I was charged again for the toll costs, without any invoice received before: just charged in my credit card.

AVOID THIS COMPANY AT ALL COSTS!!

Scam – Be careful!
Be careful, the Porto branch will charge you for damages to the vehicle when you return it.
When picking up the car, it was impossible to properly inspect the vehicle because it was parked at the back of a lot, on very damaged and uneven ground.
There was also a strong smell of petrol inside the vehicle while driving, but no commercial gesture or compensation was offered.
However, when you return the car, they will look for the slightest defect and charge you for it.
Avoid this company!
Scam – Be careful!
Arnaque
Attention l agence de Porto vous facture des frais sur le véhicule au retour.
Au départ impossible de vérifier le véhicule celui-ci est blottit au fond d un parc sur un terrain très endommagé.
Forte odeur d essence dans le véhicule en roulant, aucun geste commercial.
Par contre trouve le moindre défaut sur le véhicule et vous le facture.
A fuir
Burla – Atenção!
Atenção: a agência do Porto cobra-lhe danos no veículo quando o devolve.
No levantamento do veículo, foi impossível verificar devidamente o estado do carro, pois este estava estacionado no fundo de um parque, num terreno muito danificado e irregular.
Durante a condução, havia um forte cheiro a gasolina dentro do veículo, mas não foi feito qualquer gesto comercial.
No entanto, na devolução, procuram o mínimo defeito no veículo para o cobrar ao cliente.
A evitar!

Despite earlier positive experiences with Goldcar Spain, I am writing this review now following a complete lack of response to a formal escalation email sent 3 weeks ago regarding booking reference 29025xxx with Goldcar Porto.

Prior to our travel date, system failures on the official website resulted in error messages and an unauthorized cancellation of my reservation. Subsequent attempts to contact customer support failed due to bouncing emails, non-functioning phone lines, and a helpdesk that repeatedly deflected responsibility and failed to escalate the matter further. Immediately after the system-generated cancellation, identical rental options were listed at over €300 higher (same period, samer car category).

Despite sending a formal complaint to customer service and executive management with a requested 14-day window for resolution, no response or acknowledgment has been received.

Due to this complete lack of customer support, system reliability, and non transparent pricing policy, I was forced to arrange alternative transportation with a competitor. I expect Goldcar/Europcar management to address this matter and offer an appropriate resolution.