Gojek Arvostelua 

Hi I booked the location incorrectly and when we spoke I told the driver about it, instead of changing me a cancellation fee, he has charged me in full. This is outrageous and totally unfair.
This would never happen with Grab or any other app. Also they have no chat bots or helplines. It’s highly frustrating.

My account Got suspended for no clear reason. I had to cancel some rides because drivers were coming to wrong locations and one item was missing in one of my orders. To just suspend someone’s account without reason is stupid. If you can don’t use the app

If can it will be negative, not even 1 star. It will get you a driver and you wait for a good 10mins+ and still haven arrive. When it become 500m away it cancel on you. This is what gogek gives you. You book you wait and you get cancelled

Booked a car from Canggu to Amed, a 3 hour journey. After 20 minutes, plans changed and I had to go back to the pickup location. Gojek charged the full amount, 600k IDR, for a journey that should have cost 100k. Their customer service is useless and very frustrating, probably bots, repeating the same loop of answers. Seems they prefer to rip off a customer and lose them forever than offer a simple and common sense solution. I will never use Gojek again.

This company is a waste of time using their service, not recommend to use it.

Sy org Indonesia.
Sy tinggal di batam.sy tdk Tau gojekers di luar batam seperti apa.tp gojekers di batam,makin hari makin kasar.
1.tdk mberikan / membawa 2 helm untuk customer.hnya membawa 1 helm utk melindungi kepalanya sendiri Dari hal2 yg tak di inginlan.dg alasan,ini sdh mlm.sdh tdk ada lagi polantas.
Padahal yg nama nya hari sial,bukan hnya Karena di tilang polantas.
2.sdh Tau tdk memberikan helm pada penumpang,malah supir go ride nya ngebut Dan ugal2 an di jalan raya.padahal tdk di minta ngebut oleh penumpang.
Begitu di tegur jawaban nya malah ngeyel,ini kan Hanya 40 km / perjam.pdhl sy Tau itu mgkn 60 km / jam.
Untuk apa ngebut???
Gojekers sekarang,tdk ada etika.
Terutama yg berasal Dari suku dulu tertentu.
Kasar!di tegur malah dia balik kasar lg ke penumpang!
Mengecewakan!

Driver arrived at location but refused to pick up by entering CDC Driving Centre as it is raining. He called me and told me to walk outside despite the rainy weather and said that he is NOT allowed to go in when I am literally seeing taxis and other cars coming in to pick their passengers up. Driver waited until I was charged a waiting fee of $4 and ONLY cancelled then. Gojek still hasnt responded to me about this. This is SCAMMING your customers.

Gojek driver charge wrongly. Help center do not reply after more than 2 weeks.

WARNING ⚠️ ⚠️ ⚠️ .
STAY AWAY .
THIS COMPANY ARE SCAMMERS INCLUDING THERE GOJEK ADMINISTRATION. THEY TOOK MY BALANCE OF 2 MILLION RUPIAH SINSE MARCH 2024 AND THEY COVERED ALL THE TRACE . EVEN AFTER I SHOWED THEM ALL THE RECEIPT AND THE SCREENSHOT OF THE BALANCE THEY PRETEND SUDDENLY THAT THEY DO NOT UNDERSTAND AND SUDDENLY THEY EVEN STOPED REPLYING.
ADD ON THAT YOU CAN REACH THEM BY PHONE EXPECT AUTOMATED REPLYING BY EMAILS .
TRUE SENSE OF SCAM IN INDONESIA UNFORTUNATELY.

Incident: Driver asked me to cancel the booking and I’ve paid the charge 4$ . Already reported about this but still asked me to paid for it not fair . And your driver was rude and uneducated.

This platform is the worse with most of the cheapo passengers, lousy customer service, doesn't care for drivers etc.

Recent new service called GoFlash, more cheapo passengers and no more using premium booking.

Cheapo platform out of Singapore, we don't welcome you.

Driver refused the pick up after arriving. After explaining to GoJek customer support was told the $4 cancellation can’t be refunded as driver did arrived. Did not address the situation even after my feedback on what happened. Based on google reviews it seems there are many such cases

Gojek sangat membantu dalam kehidupan sehari2, tapi kalo hujan rintik2 aja ampun susah banget nyarinya sampe harga nya dinaikin tinggi bangett🥹🥹 udah dapet malah suka pada cancel, cape banget😩 tolong di evaluasi lagi

I am extremely disappointed with Gojek’s unfair policy for changing ride destinations. Unlike other ride-hailing apps that recalculate the tariff based on the new destination, Gojek charges you the full fare to the original destination—even if the new destination is much closer.

In my case, I used Gojek in Bali and I changed the destination because the original location would have been closed by the time I arrived. However, I was still charged three times the cost of the new destination! I reached out to Gojek’s support team to explain the situation, but they were unhelpful and unwilling to address the issue.

This policy is unreasonable and penalizes customers for making adjustments. It’s frustrating that Gojek chooses to prioritize unfair terms over providing a fair and logical service. I hope they seriously reconsider this policy, as it’s not in line with customer-first principles. Until then, I cannot recommend this app.

WORST FOOD DELIVERY IN THE WORLD!!! FOOD ARRIVED COLD, THEY NEVER FIND THE ADRESS, THEY MAKE YOU WAIT HOURS AND THEN TELL YOU THERE IS NO DRIVER!!

Someone has been using my email address for their Gojek account for around a year, tried on multiple occassions to raise this with Gojek but they aren't interested in replying

Last 2 nights I’ve ordered at different places only to wait at least an hour to be told they can’t get a driver .!!!. But that’s their business.. delivery !!!.. total waste of time using this app.. just the worst service from Gojek and Restaurants involved

WORST APP EVER
So apparently when you book, u see the trip fare, it is not wad u pay. There are additional hidden cost they did not add and mention, which are driver fee, transaction fee and platform fee. Which are the most ridiculous fees I have seen that they charge outside of the trip fare. They are straight up scamming us. Most disgusting way. And they say it is in their terms n conditions, not upfront at the page. Boycott this app.

I ordered twice and both time I had to cancel because my drivers just did not respond to me. Terrible service. And it took my money that I now need, but need to wait for to be refunded.

My wife was picked up by a Gojek driver from our home. The number plate of the car did not correspond to the number plate in the App. The driver explained why and my wife got in the car, but did not feel very comfortable and the driver also appeared not very happy/friendly. She was dropped off at her destination. She gave the driver a 2 star rating with the reason that the number plates did not match. Not long afterwards the driver came to our home to complain, as he got a sanction of not being able to drive for Gojek for 2 days. He was blackmailing my wife that he had a family with 6 children and entered our property until the front door and started shouting and argumenting with family members while my wife tried to rescue the situation. At some point it was decided to both go to the local police station to report the incident. He said that my wife should be happy that he did not report the incident to Gojek and he was looking for a ‘win-win’ situation (basically the impression afterwards was that we paid him for his loss of 2 days not driving for Gojek). My wife was in complete shock afterwards and had difficulties to sleep and cried during night and still is in shock about the incident. To us it is unacceptable that you can’t give an honest rating in an anonymous way with Gijzel and we feel we can’t complain to Gojek as Gojek will likely lay off the driver who has our home address and may retaliate. While we are still in trauma I would suggest to really be careful with these services and if you can meet at a public place it is much safer than at your home address….