Going Arvostelua 819

I have been with Scott’s cheap flights for years. Too many good trips to list. Took my family on an African Safari when I got notification of round trip tickets from DC to Rwanda for $1500 each in Polaris class. The savings on tickets virtually paid for the rest of the safari.

I signed up for a premium membership last year, after using the basic free account the year prior.
I missed the end of subscription reminder sent to me by Going, and didn’t cancel on time when I’ve encountered some health challenges which made me put all my long haul travel plans aside for this year. I contacted Going’s “Superior”Customer Satisfaction Team on the day of the automatic renewal, and they immediately responded positively to my request of cancellation. Thank you Chioma for your outstanding service, and thank you Rob for the follow up. Much appreciated.

Long time user, planned many trips with amazing results.

Each year I find 1 or 2 tickets in business class that are 100% worth the $ I pay for the upgraded service.

We are both retired and can travel whenever we want, so we love getting these notifications about a special airfare. When we get a text from Going, we stop everything and buy our tickets.

For sure we are SUPER SATISFIED CUSTOMERS.

I have been using Going (formerly Scott's Cheap Flights) for over 7 years. I have been able to go to Paris, Morocco, and now Japan via deals from Going. I love being able to put in my "home" airports and to only receive deals when I want them. I like that I still book the flights through Google Flights so I've never been worried about there being an error or that the deals were not legitimate. I have recommended Going to all my friends who enjoy traveling!

Going in my opinion is a good deal for $50 annually. I've actually booked multiple flights in 2025 from deals they've sent me. I'm going to Ireland in March which I scored a $430 ticket nonstop thanks to Going. And just a few days ago my husband and I booked flights to Japan for this summer for only $665/person which is amazing, this is a trip that I assumed would be years out because of how pricey a long haul like that usually is.

I've scored several incredible flight deals using Going (and back when it was still Scott's Cheap Flights). Have been a premium subscriber for a few years now and have recommended it to many friends and colleagues. Such an amazing service that paid for itself almost immediately and has enabled me to travel a LOT more frequently than I used to!

Excellent service with great customer support for a very reasonable price that pays for itself

Excellent deals on Going.com! I was referred to this website by a friend, and so far it hasn't been disappointing! The prices are amazingly low and while I have not booked anything yet, I will do so soon. Very happy with Going.com.

I’ve been a member of Going since the Scotts Cheap Flights days of the mid 2010s. Scott is actually a friend of a friend from Stanford so I’ve been following along since the beginning. I’ve recommended SCF, and later Going, to dozens of people, many of whom have become longtime subscribers. I used to love it!
Lately, though, I’ve been disappointed with how much of Going is now only available to paid subscribers. I tried the premium subscription last year for a promotional rate, but in my phase of life (young kids, adherent to school calendars) I just couldn't justify the increased cost this year, and cancelled. The whittled down benefits of the free subscription have me thinking of unsubscribing entirely and ending my relationship with Going entirely. It makes me sad!
It would be awesome if there was a way for those of us who have been around since the beginning to have some sort of legacy rate. If that ever becomes a thing, let me know!

I live abroad and that greatly reduces the value of this website and paying for the service. I am not able to have a home airport, receive alerts based on my own location, etc. I signed up for the free trial first, so thank goodness I didn't waste my money.

The services that they offer are useful. However, I'm not quite convinced that you can't find the same kinds of fares using Google flights or Skyscanner.

On the positive side, you do get daily updates that are interesting to look at. If you wanted to go to one of these sites or locations it would be useful. However, frequently the discounted fares that are illustrated are for places I didn't really have any interest of traveling to.

I believe this site is less successful at identifying low fares for the places and the times that fit best with my schedule. This in my opinion is the main drawback.

So in summary, if you have lots of flexibility coupled with a Wunderlist to travel to diverse locations at times not determined by you, but by when the fares are the best, this may be a site you wish to use and pay for.

However, if you're looking for a specific flights, particularly in business class, for the places and times that you wish to visit, I question whether the membership fee is justified?

I used you site to get the $355 SFO-GRU tkt and I was scammed.i ended up paying $570+ for my ticked for what I thought was a seat upgrade but it wasnt. I just paid that much for my ticket delta said the tkt was purchased thru a site called LAX and the $200+ went to LAX not Delta . I have never had this happen with an airlines direct site! N I realize this is not due to your app but I am curious where you came up with $357 as a price

Good to get reminders / updates about flight prices for locals i’m interested in visiting.

Amazing concept very poorly executed. Downloaded twice and truly spent an hour playing with the app, but the amount of times the app crashed or would display errors was jut too much for my time. Hopefully it does get better and works better for an elite membership.

I've scored some amazing flight deals because of Going! We are headed to Zurich, Switzerland for spring break '25 because Going sent me a deal using points that was TOO GOOD to pass up. With our flights being almost FREE, we are able to afford a European family vacation without blowing our budget!

I signed up for a multi-year elite membership with a 14 day trial period. During the trial period I reached out to elite support because I wasn’t seeing many deals on premium seats. I received what appeared to be a cookie cutter response with 3 suggestions (which I had already taken if someone actually looked at my account before sending a response).

Next I received an email stating the trial for my one year membership would be ending soon (again I had applied for a multi-year elite membership). I sent an email seeking clarity to why there was a discrepancy and asking for info on how to cancel the trial. I never received a response. I emailed again seeking clarity on the membership and why I was getting suggestions for actions I had already taken. I only received a response after having to email them a second time and only after the trail period had ended. They said they have a small team and are very busy (which is an indicator there is a staffing problem). The response indicted they had enrolled me in the multi-year membership and not the one year membership as their email had originally indicated.

Here are my concerns now:
1) If the emails I receive about the service I applied for are not accurate, does this also spill over into the accuracy of the flight notifications? (i.e. can I trust the communications they are sending?)
2) If they are short staffed in responding to customer questions, are they also short staffed in the areas responsible for identifying and sending flight notifications? As these are very time sensitive and the whole reason why some would pay for the service.
3) If I send a question into elite support and the response I receive is to take three actions which I had already taken, why didn’t they look at my account before responding? This approach only causes frustration. Better if I would have been told that’s the best we can do, and we don’t have any other options/suggestions. At least I would have known and been able to make a more informed decision about the service during the trial.
4) Most businesses offering a free trial membership will typically give their best effort and try to build trust during the trial, in an effort to secure the sale. So far I’ve learned, communications regarding membership are not accurate, answers to questions do not take into account your relationship and actions you’ve taken, the number of elite ‘deals’ are fairly limited and they are short staffed.
…some food for thought if you are thinking about trialing or enrolling in this service.

My response — the reply doesn’t address most of my original concerns. The acknowledgment about being busy doesn’t address the issues raised about inaccurate emails, communications and cookie cutter responses. I’m not yet seeing the value of paying for an elite membership, with very limited elite deals and the communications from customer service have not answered the questions asked — but instead have offered suggestions I had already taken.
When you say your team work hard to get me the information I needed — why wasn’t the information accurate and correct in your original communications? This would have saved both of us the time of having to go back and forth and me needing to seek clarification. When your team did reply, why didn’t they answer the questions asked instead of trying to suggest things I had already done? and I assume they could have seen this if they simply looked at my account? Again this caused further back and forth because the original questions were not answered.
I also believe that if you are going to offer promotions around your busiest time of year you should be able to forecast and plan staffing to meet the demand. This is a common business practice that is often indicator for how well a business is run. Most businesses will create service levels to insure they are planning and staffing for the busy/peak periods. I’m asking you to please do better since I’m locked into a multi year contract, due in part to your in-accurate communications and not replying to my emails in a timely manner.
I appreciate the response, however it follows the same pattern of justifying your non-performance and not addressing what is documented as my concerns and your non-performance to fix the issues. Are the issues being addressed?
Additional 1/23/25 Update: After posting my response to the Going reply, I had a member of the Going support team reach out to me via email and made commitments to address the issues I encountered. I give them credit for caring enough to follow-up, therefore I've increased my rating from 1 => 2 stars. I'll give them sometime to see if they actually address my concerns in future communications/performance and will consider additional adjustments based upon my experience.
2/18/25 Back to one star, another email doesn’t work

I like fact that I can pick my favorite departure sites and destinations. It’s was I who was wrong in this case.

A very frustrating experience. Spent nearly 200.00 dollars for Elite. Could never get the “deals” however I did get way too many emails for destinations I had no interest in.
And I did teach out numerous times to Going. Once I replied 3xs to a message then got a reply that said “since we haven’t heard back from you we’ve closed the ticket”
Now I understand why Going has so many positive reviews. I was threatened by Going that I had to “prove” that I was an elite user. When I took the time to respond they “ offered” a free membership. When I responded I got an email that said Hey there,

It's been a few days since we've heard from you. We'd love to help you if you still need us. We look forward to assisting you.
again after I responded numerous times. Please don’t waste your money.

I found it useful for finding cheap flights to vacation spots.