Goddard Dunbar Arvostelua 

We are first time buyers and we did not what to expect, but Amy who was our first point of contact was amazing, she was prompt to respond, if she was not in someone else from the team would always respond back to us.On the day of the exchange of contracts Charlotte emailed and also rang us which was early in the morning to let us know the exchange had happened which i thought had a very personal touch to it. It was smooth sailing for us and they were very professional.

As a first time buyer I had heard a lot of stories about poor communication from solicitors causing delays. Fortunately my experience with Goddard Dunbar was amazing. There were a few hiccups along the way due to issues arising with the feed however, the communication was amazing and the team were very helpful. When my solicitor was on leave there would always be a response form one of her colleagues if I had any enquiries. I would 100% recommend this team. I am so thankful that I had their support through this process.

Used Goddard Dunbar following a recommendation after having a poor experience sorting my dad’s affairs with another company. My mum passed away quite quickly after my dad and used Goddard Dunbar to deal with my mum’s estate and sell her property. Was the best decision I have ever made.
Very efficient and professional but also the ability to make it personal when needed, I found this very helpful.
Big shout out to Isabelle who was amazing to all my family and Elliot who dealt with the property sale.
Would not hesitate to use this company again for all my affairs.

Excellent service throughout, regularly received updates on the progress and of the next stages of the process. Shout out for Sarah whom was our main contact.

Having recently used Goddard Dunbar, the service provided by the company staff was outstanding. Their customer support and service was prompt and efficient. The level of conveyancing detail and reports provided were of the highest level.
The staff were friendly polite and knowledgeable.
The whole process of buying and selling of my property was smooth efficient and easy.
I would highly recommend Goddard Dunbar.

We used Goddard Dunbar to reassign a family protection trust and to carry out the conveyancing on my mothers house when she passed away,
Abby Roberts carried out the work on the trust and was helpful throughout
Sharon Plane and Elliot Rogerson carried out the conveyancing, although we had to deal with buyer’s solicitors who were extremely difficult Sharon was always very helpful with excellent communication and even carried out some of the buyer’s solicitors work to get the house sale completed, nothing was ever too much trouble.
I would have no hesitation in recommending Goddard Dunbar and would definitely use them again if I move house in the future.
Gary & Bev Jackson (Bromsgrove)

They have recently set up a trust for us. They have been extremely helpful at all stages. They even helped me with the HMRC element once the trust was set up.

Help us with the sale of the house, excellent professional and punctual help. Quick and easy. Thank you again.

Danielle helped us through the helptobuy redemption process and we couldn't be happier. Its not an easy process which is complicated further by management companies and lots of red tape. Danielle simplified all of this for us and make the process much easier. I would definitely use Goddard and Dunbar again in the future.

From the very outset after losing mum I feel we had picked the right solicitors for us. Hannah has been the perfect fit for us and we really appreciate her patience and input. Elliot has also been perfect in helping us sell mums house. Thank you for being there during difficult times. Andrew

These solicitors are the best I have experienced. Very professional, letters to update you and sent out straight away. Great relationship with them all. Emails sent and responded to very quickly and no question unanswered or explained. I would definitely be using this company again if I needed to in the future. I dealt with Carole and Danielle and thank you for all of your help and support.

Poor experience start to finish with our house buying/sale. No real advice offered at all throughout the process, allowed other parties to delay and delay without chasing. Progress only seemed to happen when we chased ourselves, which we had to do alot. Couldn't reccomend them at all.

Update : After our initial complaint was registered via email, it then got lost until I called to chase why I hadn't had a response. I was advised "oh sorry we didn't realise you wanted to raise a formal complaint, we will raise it now". (This was despite it being in direct response to the customer service request for feedback via email on here and containing "complaint" in the subject line.)

The complaint was then formally raised but then took over the agreed timescale anyway (because the complaint handler went on holiday). Today we received an email response with a timeline of events missing multiple key phonecalls, a completely bias siding with the firm on all points and no impartiality as such the complaint was not resolved in our favour . Prior to the resolution we had no further reach outs to ourselves for clarification on our side of events and as such we found the resulution squwed because of this we are now taking the complaint to the legal ombusman as the saga of incompetance continues.

I will update again once we hear back from the ombusman.

Hopefully my review can prevent atleast one person from going with this firm that in recent times has clearly started taking on far too much work to handle, and due to this they are failing to take any care or due dilligence with their clients cases and concerns.

Beware.

I would definitely recommend using Goddard Dunbar for any house moves. They were so good and responsive throughout our move. We even had a buyer pull out last minute and there was no additional charge to do the work for the new buyer.
The whole team contributed so we were never waiting on a single individual because if they were off one of their colleagues replied. We would get responses same day to pretty much any query.

Thank you so much to Goddard Dunbar Stoke office for selling my home.
I was kept in constant communication, receiving email responses on the very same day.
Unfortunately the buyer’s solicitors were so slow, but this didn’t phase Jake and his team who saw it through to the end and kept pushing.
A huge thank you to Sarah for continuously keeping me updated and responding to all my questions and queries.
I will certainly use you again in the future whenever that may be.

We have recently used Goddard Dunbar in relation to the sale of our late parents home. We chose Goddard Dunbar as we have used them previously regarding a properly sale and found them to be extremely professional and knowledgeable. We are delighted to have received that same extremely high level of service again. Whilst all of the staff we spoke to or dealt with were polite and helpful we must highlight in particular Sharon Plane and Elliot Rogerson as stand out members of the team. We cannot recommend Goddard Dunbar highly enough and thank them for everything they did.

Whilst we don’t live in the area communication between ourselves and the company we’re excellent when conveyancing the sale of our house. Everything was clearly explained and any queries answered immediately. A company you can trust to get things done👍

Really happy with Goddard and Dunbar who handled our house move. Very professional and quick to respond to emails. Amy, in particular and her team were fantastic. I highly recommended them

Very friendly and helpful. Charlotte and her team were always quick to respond to my queries when I had them and were great at providing constant updates. The whole process of buying a house was made simple by them.

I really couldn’t recommend Goddard Dunbar enough! They have just helped us complete on our first home and guided us the whole way through. Nothing was too much trouble and they responded to emails always on the same day. The process was smooth and quick (3 months from start to finish). A special thanks to Amy and Charlotte!

We used Goddard Dunbar for the conveyancing process to sell a house after a bereavement. From start to finish the team (Carols) and in particular Danielle and Joy were amazing. Extremely professional, great communication at all time and patience. We would recommend without hesitation.