I did not know where my package had gone to despite it saying it had been delivered to me. I would never have found out where it was only for Paulo looking into it for me and finding out where the d... Näytä lisää
Yritys on vastannut
Emme tarkista arvosteluissa esitettyjen väitteiden paikkansapitävyyttä, sillä arvostelut ovat arvostelijoiden omia mielipiteitä. Arvostelu voi kuitenkin saada Varmennettu-merkinnän, jos pystymme todentamaan, että arvostelun kirjoittaja on asioinut yrityksen kanssa. Lue lisää
Alustan luotettavuuden varmistamiseksi kaikkien arvostelujen – varmennettujen ja varmentamattomien – on läpäistävä automaattinen seulonta, joka on käynnissä kellon ympäri. Järjestelmä tunnistaa ja poistaa ohjeistustemme vastaisen sisällön – myös arvostelut, jotka eivät perustu aitoon asiointiin. Tiedostamme, että asiattomia arvosteluja saattaa tästä huolimatta päästä läpi. Voit tehdä meille ilmoituksen mistä tahansa arvostelusta, jonka uskot jääneen meiltä huomaamatta. Lue lisää
Katso, mitä arvostelun kirjoittajat sanovat
Your delivery person arrived at my residence and called, asking me to come downstairs immediately. I pointed out that the delivery was scheduled for Thursday; he arrived today. I explained that I a... Näytä lisää
Adding to my previous review, I'm still not impressed about the fact that I got an email that my order was delivered on the night of 16th Oct, when it wasn't. Although, the order got delivere... Näytä lisää
Yritys on vastannut
This company has improved considerably in recent times. I order from M&M and it's M&M that can be slow in getting the parcel to GLS but when GLS recieve the parcel it's delivered to me in 24 hours.
Yritys on vastannut
Yrityksen tiedot
Yrityksen kirjoittama
GLS is one of the leading shipping companies for parcel delivery in Ireland. GLS is proud of its strong national network. GLS provides numerous optional additional services with customised logistics solutions to suit any business. The GLS network covers 41 European countries and is linked to all major business centres worldwide.
Yhteystiedot
Unit P1, Horizon Logistics Park, Swords, K67 P2Y8, Dublin, Irlanti
- 018606200
- service@gls-ireland.com
- gls-group.eu/ie/en/home
3,2
Keskitasoinen
4 t. arvostelua
Ei viimeaikaisia arvostelupyyntöjä
Tämä yritys ei ole pyytänyt asiakkailtaan arvosteluja viime aikoina, joten arvostelut eivät välttämättä anna kattavaa kokonaiskuvaa
On vastannut 64 %: iin saamistaan huonoista arvosteluista
Vastaa yleensä 1 kuukauden sisällä
Kuinka tämä yritys käyttää Trustpilotia
Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
Wrong house despite postcode, even proof shows it's wrong
Despite my postcode on order, driver delivered to my neighbours gate. I went home when i got the email saying delivered, but nothing at my house. I contacted customer service (agent was helpful) and the map location proof sent to me shows my house in picture being next door of where driver put them. The boxes were partially damaged and being by neighbors gate near a busy main road, very visible to passing traffic. Very unhappy with this and informed company whom i ordered from about this. Not first time I've gotten damaged parcels from gls, don't recommend.
21. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery location, the photo proof, and the condition of the boxes.
Please note that we are unable to look into this further or review the matter with our local depot without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the specifics of this delivery.
Warm regards,
GLS Ireland
Delivered on time by a polite man.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your positive feedback with us! We are very glad to hear that your delivery arrived on time and that our driver provided a polite and pleasant service.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Excellent service
Excellent service! Next day delivery and great communication. I am really impressed with the service! Highly recommend and would use again.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for your wonderful feedback! We are thrilled to hear that you experienced next-day delivery and great communication, and we truly appreciate your strong recommendation.
We look forward to providing you with another excellent experience on your next delivery.
Warm regards,
GLS Ireland
Efficient safe and speedy
Delivery by friendly experienced gentleman- many thanks!
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for your fantastic feedback! We are delighted to hear that your experience was efficient, safe, and speedy, and we are especially glad your delivery driver made a positive impression.
We truly appreciate you taking the time to highlight our service, and we look forward to delivering to you again soon.
Warm regards,
GLS Ireland
Always on time.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always pleased to hear when deliveries consistently arrive on time.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Paola was very helpful
Paola was very helpful
but the tracking from Germany ended on the 24/09/206, so my eta question was not answered because the tracking after it leaves Germany cannot be tracked?.
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your feedback with us. We are very glad to hear that Paola was helpful during your interaction, and we also note your comments regarding the international tracking updates.
Please note that we are unable to look into the specific transit status or provide an updated without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the current location of your parcel.
Warm regards,
GLS Ireland
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are always pleased to hear when a delivery is completed quickly and efficiently.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Extremely unhelpful
Extremely unhelpful. I rang them and after the usual 5/7 minute wait time, they could not tell me what their own nearest pick up point was. They told me to ring the vendor (online merchant) to collect the parcel despite the fact that I had prepaid for a collection with GLS
30. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding your experience with our telephone support and the information provided regarding your parcel collection.
Please note that we are unable to look into this further or review the matter with our team without your tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your collection.
Warm regards,
GLS Ireland
They have lost 2 of my parcels
They have lost 2 of my parcels. I was told it would be delivered on the 23rd then i was told 25th, I phoned and they then said 28th, I phoned again and they wanted my invoice from Zara to locate the orders. I emailed them this as they requested and then I got an email reply directly from the email I sent saying they lost my email and to resend it because they are updating their CRM system. I will never order from anywhere that uses GLS again. It's put me off ever ordering anything further from Zara again incase it goes with GLS.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery status updates and the communication issues concerning your parcels.
Please note that we are unable to look into this further or review the matter with our local depot without the tracking details. Kindly share your tracking information directly with our support team so we can proceed with checking the status of your parcels.
Warm regards,
GLS Ireland
Parcel never been delivered,and shows…
Parcel never been delivered,and shows deliverd , delivery a parcel 3 days in a row ,still didn't receive my parcel,can someone in the office check things up,my parcel number is 61196516929
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding parcel and the delivery status updates.
Please be assured that this matter has been forwarded to our team to check the status with our local depot. Kindly share any additional details directly with our support team so we can look into this further.
Warm regards,
GLS Ireland
GLS Courier service
GLS — can you please explain how a parcel can be marked as delivered when it was never delivered?
My parcel (2160038xxxx) was marked as delivered and I received an email confirming delivery. I had received nothing.
I contacted the sender, who confirmed that their system was also showing the parcel as delivered.
When I contacted GLS, I was then told there was no photographic proof of delivery and that it could take up to three days for the driver to contact me regarding redelivery. I asked to speak directly with the Limerick depot and this was refused.
Then this morning I received another email saying the very same parcel was now out for delivery again.
So which is it, GLS?
Was the parcel delivered or was it not?
If it was delivered, where is the proof and where was it delivered to?
If it was not delivered, why was your system — and the sender’s system — updated to say that it was?
I have tried contacting GLS again today to clarify this, but calls are now not being answered.
The parcel was originally due by the end of last Friday. Delays happen, but falsely showing an undelivered parcel as delivered is a completely different issue.
I would genuinely like GLS to respond to this review and explain exactly what happened to parcel 2160038xxxx, why it was marked as delivered, and why it is now apparently out for delivery again.
At the moment, the tracking information and communication from GLS simply cannot be relied upon.
29. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good afternoon,
Thank you for bringing this to our attention. We note your comments regarding the tracking status and the delivery updates for your parcel.
Kindly share your full tracking details directly with our support team so we can look into the matter further.
Warm regards,
GLS Ireland
Vastaus yritykseltä GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us! We are always pleased to hear when a delivery is completed precisely as promised.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
The fact that it really was delivered…
The fact that it really was delivered and on the day
I found it easily and in a good place
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good afternoon,
Thank you for sharing your feedback with us. We are very glad to hear that your parcel arrived on the scheduled day and that you were easily able to locate it in a good spot.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
Delivery was on time and handed over in…
Delivery was on time and handed over in person.
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your experience with us. We are always pleased to hear when a delivery arrives on schedule and is handed over in person.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
My parcel arrived very safely
My parcel arrived very safely
Thanks
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for reaching out and sharing your feedback. We are very glad to hear that your parcel arrived safely.
We appreciate you taking the time to let us know, and we look forward to providing you with another smooth delivery experience next time.
Warm regards,
GLS Ireland
Despite leaving a 1 star review, next parcel was dumped by roadside
Despite leaving a 1 star review previously, parcel was yet again dumped at gates no where near the house, where anyone could have taken it. Suffice to say - any parcel that goes missing - I will hold GLS accountable (+ my time dealing with it) and a letter will go to the MD. This dumping of parcels will stop. tracking number 21600073396
24. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for bringing this to our attention. We note your comments regarding the delivery location of your parcel.
Kindly share your tracking details with us so we can look into the matter further.
Warm regards,
GLS Ireland
They did a good job this time and…
They did a good job this time and didn't loses my package so I'm happy and actually called my phone aswell
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your experience with us. We are very glad to hear that your parcel arrived safely and that the driver took the extra step to call you directly.
We appreciate you taking the time to leave a review, and we look forward to ensuring your future deliveries go just as smoothly.
Warm regards,
GLS Ireland
All good and when they said they would 👍
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for taking the time to share your feedback! We are always pleased to hear when a delivery goes smoothly and arrives precisely on schedule.
We appreciate your support and look forward to handling your future deliveries with the same punctuality.
Warm regards,
GLS Ireland
Delivered as mentioned in the email and…
Delivered as mentioned in the email and left in the safe place I requested
28. syyskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery arrived right as mentioned in the email and was securely left in the safe place you requested.
We appreciate you taking the time to leave a review, and we look forward to serving you again soon.
Warm regards,
GLS Ireland
Vastaus yritykseltä GLS Ireland
Good morning,
Thank you for sharing your feedback with us! We are very glad to hear that your delivery was quick, efficient, and completely hassle-free.
We appreciate you taking the time to leave a review, and we look forward to providing you with another smooth experience next time.
Warm regards,
GLS Ireland
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