Lucas was patient and kind with my slow tech self! I appreciate their time tonight and help w/ visual pictures.

Jenny was super helpful and answered my questions right away!!

Mike was was very prompt and responsive, quickly solved my issue, and gave good advice about prevention if the issue resurfaced. Great service!

MAX WAS AMAZING!!!! he helped and was super patient!!!

First class help, advice & assistance from Lucas. Thanks!!

Diana help me after hours understanding the process of getting connected and how to make purchases. She was a life saver. Thank you!!

Old device failed, purchased new then data expired.
Diana helped to get account credited

Lucas was very helpful and had good customer service

I have truly enjoyed having access to internet when I needed it. I have moved and got the internet I needed. I chatted with Diana and she was prompt with her service provided to me and helped me for the near future. Thank you Diana.

Excellent fast service by Diana for an inquiry and was able to solve it.

Contacted support (online chat). Was answered very quickly by Mike who resolved my issue in a very efficient and timely manner. A bit too early to comment on the product yet, but the customer support was excellent.

Diana - the representative, has just patiently helped me through setting up for an Africa trip next week.

I just bought my second Glocalme product. They are great to stay connected when traveling. Just contact their text support and got great assistance from Max.

Farro's customer service was wonderful (the product itself, I'm not so certain). During my last work travel experience, I had an issue with my Duo Turbo where the physical SIM card stopped working, despite still having data. I wanted to test the hotspot before my next work trip and Farro set me up with 8GB of North America data for me to try my hotspots to ensure they were working. So far the hotspots work excellently with the data purchased from GlocalMe and have not worked all that well using a physical SIM card.... I'm hoping this next work trip goes more smoothly!

Diana was so helpful in helping me setup my GlocalMe for travel!! She was very patient even though I was confused on how to login through email.

Really disappointed, support is not answering my texts

Great service from
Mike

I have been using this device for a few months now, and I absolutely love it. It come in handy when traveling. Whenever I reach out to support, I receive outstanding customer service without any delays. Farro was extremely kind, helpful, and responsive. My issue was resolved in no time.