Mike is a 5 Star CS who provided excellent service to resolved my problem.

Horrible service, I rented a wifi l portable and connection was really slow, after I used the "hi speed" ( was never a high speed), then it never connected to the internet using a 3G network. They site states that it will connect to a faster network then a slower network but its not true. I change to another wifi company and it works a lot better than GlocalMe. Never again. Don't waste your money. Better to pay your own cell phone company or use a sim card.

Fast on line service, Mike was very helpful and fixed the problem.

I have been a Glocalme customer since 2016 while in Fiji. I have used my portable Wifi over the years and had no complaints. More recently, I updated my unit to the Duo Turbo with Glocalme in anticipation of working on Semester at Sea (2023) and needing a portable Wifi while I was traveling to many countries (and being out at sea) and dependent on Wifi for my job. Many of us on the voyage needed reliable Wifi, but I was the only one with a Glocalme Duo Turbo unit and experience with this company. While on a ship, we went from Dubai to India to Kenya to Jordan to Croatia and further. Whether we were out at sea or in port, Glocalme made sure I had Wifi - and it did not cost me a fortune, in fact, it was incredibly affordable. Once I got back to the US, I had to be in a remote part of Michigan where Wifi access was poor. I did not think that in the US the Glocalme service was an option, but it was. And so I bought a 30 day package and I am using my computer, streaming, downloading files and feel very supported, here in Michigan. Just today I texted with Diana (a real person) and she helped me fix some issues which were not Glocalme issues, they were my Settings issues. And she gave me a discount code so I could further reduce my costs. I cannot say enough good things about this company. I live and work in the US and in over 90 countries in the world. There is nothing like Glocalme. Their products work, their prices are very competitive, and their support personnel are amazing. Thank you, Glocalme. I owe my professional life survival to you!!

Mike helped me with changing my device to English. It was fast and simple. Thanks again Mike for the hell

Very kind and fast in supporting with my question and request
Problem fixed in very short time.
Very professional
All for 10 * for ELAINE

Got an issue with my data plan, because I have to cancel my trip to Italy. Asked the support team what to do:
Once again i was surprised by the outstanding customer oriented (and unbelievable quick & easy) service!
Thank you - made my day 🤗

I was dealing with really slow internet speed, maybe because I barely got this device today, but I spoke to customer service about it. I got connected with Mike and he was super patient and amazing. He fixed the issue with tech and I’ve got super fast wi-fi now. Thanks again, Mike!

Mike helped me and within a few minutes my problem was solved (trying to figure out if the hotspot was charged).

I was having trouble getting a refund for unused data pack. Diana was extremely helpful in getting me the refund as I was booking for another country.
Thanks Diana

I have been using a G3 Glocalme since 2017. It has been wonderful when travelling abroad or for using in the UK where i live. Since the pandemic i haven’t used it but recently went on a weekend away and bought data and tried to use it. For some reason it wasn’t loading webpages and just didnt seem to work so i ended up using hotel wifi. I thought maybe my device was outdated with all the 5G products now. So i contacted Glocalme online about my experience and was messaging with Lucas to ask whether i needed to update my device to a new 5G. He was very helpful and gave me a free data plan to test my G3 again in the UK. It is working fine so possibly it was the area i was in up North that didnt have good wifi reception but i have used my G3 all over the world previously. Anyways, i will see how i get on but i wanted to say thank you to Lucas for his helpfulness.

The product is awesome in general... with such a nice and small device you can provide an internet connection through WiFi for up to 8 devices. It´s easy to configure, easy to use and it´s great that you can buy data for so many countries.
Most of the time we´re travelling in a group from 2-4 people (everyone with smartphone and laptop) and so we can share this connection on trips and out of the hotel where there´s normally internet through hotspots.
Even when you have some issues, the helpdesk from GLocalMe is awesome (especially Diana!) and can fix any problems really quick and friendly.
Thanks - the world was in need for that product!

Somewhat complicated to get your head round the expiration date of data packages however, in the event of an issue, customer service are very obliging and helpful

Great customer service. Diana resolved and answered my questions quickly.

Thanks Mike, for your quick help!
I could solved my issue
Thanks Glocalme also

Farro was excellent and professional. Helped me with unused data to apply towards a new package in another location. Love this service!

Since retiring, my wife and I are doing more traveling than ever...and GlocalMe goes with us wherever we go. Reliable service and it is much cheaper than paying for an extended cellphone plan. We have used it in North America, all over Europe and in the Islands. We have the Duo Turbo and the Sim card comes in handy where Glocal service isn't provided. It also serves as our cottage Wifi as service is not available in our area .

We have been using GlocalMe during our travels for 2 years to date, through Canada, the US, the UK and New Zealand. We have rarely experienced any problems but on the couple of occasions we have had difficulty connecting the online service has been quick, efficient and effective. Thanks to Elaine and the tech support for quickly solving our issues.

So far so good. I purchased DuoTurbo and customer service have been very responsive immediately from pre purchase to post purchase. Shout out to Cara (pre purchase) and Elaine (post purchase).

Will provide a review update when I start using their service data in the US and part of Europe in the coming days.

good customer support from GlocalMe, They helped with my issue