Global 4  Arvostelua 2 023

Tyler was very helpful. Great service. Very patient, polite and quick with fixing the problem.

Tony visited our site and got everything working and was friendly and cheery.

Jack Bradley from Global 4 attended today and, as always, was very polite, helpful, and professional. Nothing is ever too much trouble for him—he consistently goes above and beyond to provide excellent support.

We’ve recently transitioned to Global4 following their takeover of our previous provider, and I wanted to share some positive feedback.

Joe Haywood has been outstanding throughout the process. He has responded promptly to every query, taken the time to thoroughly explain anything we were unsure about, and ensured that everything was looked into properly. His professionalism and approachable manner have made the whole experience smooth and straightforward.

There has been no waiting around for days for a response, and it’s been easy to communicate and get things resolved quickly. Joe is a real asset to the company.

I would highly recommend Global4 based on our experience so far.

Tony was very belpful and friendly

Tony was great help, set up quickly and easily and answered all of our questions. 10/10 service from him.

Very impressed with the service from Global 4. Tony was fantastic. Very knowledgeable, patient and friendly. From start to finish explained all processes of our transfer. Would highly recommend.

Jack Bradley has just been so supportive and understanding from a telephone call, to visiting the practice to resolving our issues. Very friendly and more than happy to help and share his experience and knowledge. Excellent service!!

Visit from Tony today was helpful and job done to a high standard.

Liam was amazing at sorting our new phones and taking the time to show us how to work them. He answered all our questions and explained everything.

Tony came out late on Friday and got us back up and working after two days of no internet. Thanks Tony you’re a life saver.

very helpful with assisting us with all of our technical issues

I’ve had IT support from George Fuell multiple times now, and every experience has been excellent. I had several issues this time, but he was incredibly patient, understanding, and worked through everything until it was all fully resolved. He stayed on the phone even while things were taking a long time to load, making sure everything was completed properly rather than rushing the call.

George really goes above and beyond. He was also very reassuring and let me know that if I have any further issues, I can call back and he’ll help sort them out. It’s clear he genuinely cares about helping people and making sure problems are fixed. Fantastic support every time—thank you, George!

Great efficient fast service from Jess as always

On February 3 2026 my email address at .ftech.co.uk, without warning, stopped working.

I've had an email address at .ftech.co.uk for over 30 years. During this period my email address, with a broadband element, has been passed to several ISPs including KCOM (who handed it over to NASSTAR).

During May 2024, without any consent from me, my internet provider account was transferred from NASSTAR to Global4.

From the Autumn of 2025 NASSTAR decided to decommission all 'shared domains' - this was a long list of domains that included mistral.co.uk, eclipse.co.uk, ftech.co.uk and 5 others.

I searched both the Global4 website (no sign of any such decommissioning) and the NASSTAR website (a whole page about it), and I suspected there had been some communication error between NASSTAR and “well-established partner” Global4. During lengthy phone discussions with NASSTAR I was informed that Global4 had not only taken over the Broadband element of my contract but also responsibility for the email component.

Anyway, when my email was cut off I spoke to Katie Whitley at Global4 (Katie had previously tried to sell me a 5-year contract with Global4). On our first encounter she appeared to listen carefully, denied that my email address was their responsibility and tried to sell me a package that in no way solved my problem. I suggested to Katie that she should discuss the situation with NASSTAR and see if there could be an answer to the apparent lack of communication between themselves and NASSTAR. As far as I'm aware Katie didn't do this.

After not receiving any feedback from that phone call I next spoke to Global4 wishing to escalate the issue to a complaint. I was put through to Katie Whitley again, who, and only three days after our previous conversation, had completely forgotten about me but during this conversation she did let slip 'didn't you receive our email about the decommissioning last November?' (this did confirm to me that Global4 knew about the decommissioning), I said I hadn't received the email and I asked her for proof that it had been sent. I never got that proof.

As I didn’t get very far with Katie Whitley the conversation continued, by email, with Jonathan White (service director) who said during an email: "The decommissioning of the .ftech.co.uk domains was carried out by NASSTAR as part of their infrastructure withdrawal. As such, we are unable to restore the original email address, nor can we accept liability for the decommissioning itself."

NASSTAR had previously stated that Global4 hadtaken over responsibility for email. I had tried several times to get written evidence of this from Mandy (Mandy manned the customer service phone lines) at NASSTAR and Mandy had verbally stated to me that this was the case. She never sent me the evidence I requested as she assured me that she would.

So NASSTAR won't take responsibility, Global4 won't take responsibility – so where does that leave me – the customer?

Both NASSTAR and Global4 hold up their hands with apologies (actually not NASSTAR). But apologies aren’t the answer, and repeated apologies become meaningless and lazy.

But after losing an email address that I'd had for over 30 years, combined with being self-employed, nothing will really compensate, financial or otherwise, for this loss and my lengthy and ongoing efforts to correct it.

Put simply the problem here is communication between “well-established partner” companies combined with a singular lack of customer care or concern, and the buck stops with Global4. Whatever went onbetween Global4 and NASSTAR, the detail of the contract, or a lack of it, is central to the problem and serves to highlight the basic fact that when a problem occurs it's the customer who bears the burden, and the corporation gets off with a simple apology, and an insulting offer of extended service (with a five year contract) for communication services from the negligent company.

Bottom line: crushingly negligent service.

Always friendly and happy people. Pleasure to work with.

Richard was professional, friendly and incredibly efficient. He took the time to make sure every workstation was set up properly, everything was working exactly as it should, and that the team understood how everything operated before he left.

Nothing was too much trouble and he made what could have been a stressful process feel very smooth and organised.

Thank you Richard and the Global 4 team, we really appreciate the support and look forward to continuing to work together.

Phil our engineer was great, back office still a bit slow and woolly.

Professional IT support. Quick to respond to queries and assist with IT issues. Daniel Flexman showed exemplary professionalism in solving my issue. Thank you Daniel.