Top of the class. Had my new installation done yesterday by Ryan & Jake. Could not have gone better. Work was done quickly and with considerable care. System working perfectly with as advertise... Näytä lisää
Yritys on vastannut
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Katso, mitä arvostelun kirjoittajat sanovat
Matthew from the Truespeed sales team communicated everything clearly and concisely, with confidence, to help me make a decision. I liked that he was able to show a human side, including some humility... Näytä lisää
Yritys on vastannut
Our Installer Ryan O’Niell from Truespeed provided excellent customer care. Ryan was a quick and clean worker who explained everything in simple terms for us. Not often you get such great cus... Näytä lisää
Yritys on vastannut
Ryan O'Neil and Dave Q.W - Absolutely lovely guys who made the whole process easy and stress free. They went above and beyond in making sure the box was in an aesthetically pleasing location rather th... Näytä lisää
Yritys on vastannut
Yrityksen tiedot
Tietoja yrityksestä Truespeed
Yrityksen kirjoittama
Our mission is to bring ultrafast, full-fibre broadband to communities that other providers have overlooked.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
We never consciously build where full-fibre is already available. This means that in many cases, the speeds we offer are vastly better than our customers are used to.
Connecting the communities we live in and love isn't just a job to us. It's personal. And it shows in our customer reviews.
We connect schools and community hubs for free for life, and we support local clubs and organisations.
Plus, what you sign up for is what you pay. We’ll never increase your monthly fee while you’re in contract.
That’s why upgrading to Truespeed makes such a difference for so many of our customers.
Our Awards
Yrityksen kirjoittama
- INCA Network Gold Standard Full-fiber
- Awarded the INCA gold standard for our full-fibre broadband connections to customers throughout the South West!
- Winner of The ISPAs Best Rural ISP
- We are delighted to have won the Best Rural ISP, awarded by ISPAs.
- Bath Life Awards 2020
- Winner of the Technology and Innovation award by Bath Life, in both 2019 & 2020!
Free installation and guaranteed minimum speeds
No set up fees, no averages, just truly better broadband...
Sign up today and claim your free installation. No activation fees. You get what you pay for with guaranteed full fibre broadband speeds from 150Mbps download and upload. We're able to guarantee this as we're building our own fibre network, so you get your own dedicated fibre line, no sharing, so no congestion or buffering. Just guaranteed speeds 24/7. And with our 30 Day Money Back Guarantee, there's never been a better time to switch.
Yhteystiedot
Pinesgate East, BA2 3DP, Bath, Yhdistynyt kuningaskunta
- 01225 300 370
- ultrafast@truespeed.com
- www.truespeed.com
4,7
Erinomainen
4 t. arvostelua
On vastannut 84 %: iin saamistaan huonoista arvosteluista
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Tutustu arvostelujen ja arvosanojen lähteisiin, pisteytykseen ja moderointiin.
We are very happy with our Truespeed…
We are very happy with our Truespeed experience.
Our only comment, it takes forever to get through on the phone but once their the staff are very jelpful
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Ryan O'Neil - Truespeed Engineer
Ryan O'Neil came to our home to install Truespeed broadband.
He was polite and professional and tidy in his work.
Talked us through operation of new system and asked if we had any questions.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Extra easy install - Stu Munslow and Jake were stars
Stu and Jake came to fit our wifi and I could t have asked for better people to do so. They were both extremely polite and helpful and made sure that I knew all that was going on. They gave me some tips and were genuinely really nice guys. Thank you both
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
Jack & Ryan are very professional
Jack & Ryan are very professional. Did amazing job for us
16. huhtikuuta 2026
Oma-aloitteinen arvostelu
From start to finish change went very smoothly engineer was very friendly and explained everything it’s great to be with a company that treats you like a person not like a number great price
From start to finish change went very smoothly couldn’t ask for a friendly engineer expa
7. huhtikuuta 2026
Oma-aloitteinen arvostelu
Tom and Jack are excellent ambassadors for Truespeed
Tom and Jack were a great team. Prompt, efficient, knowledgeable and reassuring. The installation was quick and clean, they answered all my questions clearly and left me feeling confident that I had made a good choice in switching to Truespeed. A very good experience.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for the wonderful review! 😊
We’re thrilled to hear Tom and Jack worked so well together and made your installation quick, clean, and reassuring, that confident “good choice” feeling is exactly what we aim for!
We’ll be sure to pass your kind words on to them 🌟
Tom and Jack
Tom and Jack where pleasant and helpful..explaining what they were doing today while installing my truespeed WiFi ..the questions I asked about the actual fitting was explained to me as don't know alot about theses things . They where very professional in there job today.... 100% I will recommend truespeed to my friends
Great service from Tom and Jack
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your lovely review! 😊
We’re really glad to hear Tom and Jack were pleasant, helpful, and took the time to clearly explain everything during your installation ,that professional, friendly approach is exactly what we aim for.
We really appreciate the recommendation and will make sure they see your kind words! 🌟
Very happy with our experience
Very happy with our experience. Dave Williams was very professional, friendly and informative when installing our broadband today. Was completed promptly without any issues. Thankyou!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your lovely review! 😊
We’re really pleased to hear Dave Williams was professional, friendly, and got everything installed smoothly and promptly for you , no issues is exactly what we like to hear! ⚡️
We’ll be sure to pass your thanks on to Dave 🌟
Great service
So nice to be able to talk to an actual person straight away, rather than huge waiting time or ‘speaking’ to a computer! Matthew was great, he went through everything and listened to what I needed for my household.
Truespeed also help with the cancellation of any previous contract.
Wish I’d done this before!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for the fantastic review! 😊
We’re really glad Matthew was able to give you that personal touch, listen to your needs, and make everything clear and simple, no robots, just real help when you need it! 🤝
It’s great to hear the switch was smooth too, and we really appreciate your kind words 🌟
Great experience
Adam has been great in ensuring I could transfer to TrueSpeed with zero issues.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your kind review! 😊
We’re really pleased to hear Adam made your transfer to TrueSpeed smooth and stress-free, that “zero issues” experience is exactly what we like to deliver!
We’ll be sure to pass your feedback on to him 🌟
Matthew Wich was brilliant
Matthew Wich was brilliant, very polite and helpful! Sounded like a genuine bloke and I’d highly recommend.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your lovely review! 😊
We’re really glad to hear Matthew Wick was polite, helpful, and made such a great impression, that genuine, down-to-earth service is exactly what we aim for.
We really appreciate the recommendation and will make sure Matthew sees your kind words! 🌟
Top of the class
Top of the class. Had my new installation done yesterday by Ryan & Jake. Could not have gone better.
Work was done quickly and with considerable care.
System working perfectly with as advertised speeds.
Wifi speed around the house is excellent with no dead spots.
Overall 10/10. Highly recommended.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for the amazing review! 😊
We’re absolutely delighted to hear Ryan and Jake got everything installed smoothly and with great care, and even better that your speeds and WiFi coverage are performing exactly as promised (no dead spots is always a win! 📶✨).
“Top of the class” is high praise indeed, we’ll make sure the team sees this and knows they’ve hit it out of the park! 🌟💪
Ryan O'Neill came to install our WiFi…
Ryan O'Neill came to install our WiFi today. He was very efficient and gave me all the information needed. Was very quick installkng everything and Made sure i was happy with everything before he left. Thanks Ryan!
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your great review! 😊
We’re really pleased to hear Ryan O’Neill made the installation quick and efficient, and took the time to explain everything and make sure you were happy before he left. That’s exactly the standard we aim for!
We’ll be sure to pass your thanks on to Ryan 🌟
Ryan the Installer
Our Installer Ryan O’Niell from Truespeed provided excellent customer care.
Ryan was a quick and clean worker who explained everything in simple terms for us. Not often you get such great customer service these days.
Job great job Ryan👍 and thank you🙂
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your lovely review! 😊
We’re delighted to hear Ryan provided excellent customer care and kept everything quick, clean, and easy to understand, that simple, friendly approach really makes a difference.
We’ll be sure to pass your thanks on to Ryan, he’ll really appreciate it! 👍🌟
Matthew from the Truespeed sales team…
Matthew from the Truespeed sales team communicated everything clearly and concisely, with confidence, to help me make a decision. I liked that he was able to show a human side, including some humility that he didn’t know everything about everything, integrity is important. He had a script to keep to, of course, but I hope he will continue to let go a little more . Who he is, and how he lets that come through is his most valuable asset! Hopefully my move to Truespeed and the BB service will be a positive one for the long term.
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your thoughtful review! 😊
We’re really glad Matthew was able to explain everything clearly and confidently while still bringing that human, honest touch, that balance of professionalism and personality is exactly what we value.
It’s great to hear your feedback on his approach, and we’ll make sure this is shared with him. We hope your move to Truespeed is a brilliant long-term one for you! 🌟
Ideal Installation
Matthew Wick our engineer was very quick, helpful and effective with our fibre installation.
15. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your great review! 😊
We’re really pleased to hear Matthew Wick was quick, helpful, and got your fibre installation done so effectively. That’s exactly the kind of service we aim for!
We’ll be sure to pass your feedback on to him 🌟
Stu minslow was very good
Stu minslow was very good and professional
13. tammikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your kind review! 😊
We’re really glad to hear Stu provided a professional service, short and sweet feedback like this means a lot. We’ll make sure your comments are passed on to him! 🌟
Service installation. Matthew the Senior Telesales Advisor
Matthew the Senior Telesales Advisor, was friendly, respectful and professional and helped to accommodate the business needs. He explained everything really well. Very good service.
Thank you!
14. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your great review! 😊
We’re really pleased to hear Matthew was friendly, professional, and helped make everything clear and straightforward for your business needs.
We’ll be sure to pass your thanks on to him! 🌟
Lee Gates-deville was really helpful…
Lee Gates-deville was really helpful and made the process seamless. He listened to what I needed to say and didn’t just read from a sheet.
13. huhtikuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thanks so much for your lovely review! 😊
We’re really pleased to hear that Lee made the process smooth and took the time to properly listen , it makes all the difference. That personal approach is exactly what we aim for, so it’s great to know it showed.
We’ll be sure to pass your kind words on to him! 🌟
Top Quality
High quality broadband service and competitive price. Main reason for 5 stars was customer service interaction and the engineering team - both doing exactly what they said they would do, when they said they would do it.
28. maaliskuuta 2026
Oma-aloitteinen arvostelu
Vastaus yritykseltä Truespeed
Thank you so much for the fantastic review! 😊 We’re absolutely delighted to hear you’re enjoying both the quality of your broadband and the value for money.
It’s especially great to know our customer service and engineering teams hit the mark, doing what we say, when we say it (the way it should be, right?). We’ll make sure your kind words get passed on to them!
Thanks again for the 5 stars
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